I dont know where to start. Upon arrival, the associate that was present could not help us. Had no clue how to get us our rental that was already paid for. Had to call the owner to come in. After waiting an hour she finally showed up. Then proceeded to be rude with us demanding a payment. I told her absolutely not because I already paid and just needed to pick up. She told me it was just a hold and needed me to pay. I showed her that the payment had already been taken out of my account. After getting stern with her, she says "oh my computer updated and shows you paid and you can go. Now after arguing for 20 min, we had been there over an hour and a half. Poorly ran operation, out of a convenience store, which was busy and had to stop to check people out. Had set this up from another location which was outstanding. This place just plain and simply sucks.Daniel F.
Customer Reviews for Moore Superette
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Belinda Y.
Give customer a in person hardcopy receipt upon the equipment return before he leaves the store returning locationVELMA M.
El cliente no dejó un comentario.Neil D.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Albert L.
Was tossed around on customer service for 3 hours for a total of 3 times with roadside assistance and 4 times with customer service. Everyone I talked to either didn't want to help or kept saying it was either the other person's job to fix my issue between road side assistance and customer service when I was located right across the way from the pick up location. The dolleys brakes I received kept locking up on level ground at slow speeds intermittently and, and the trailer would start swaying violently upon hitting 35-40 mph...this was not an issue with my car as the last lady on the phone accused me of. Then upon asking for a refund for the defective product since I now have to drive my extra vehicle one way to make it in time I was met with a very rude attitude by the next to last lady that helped me and upon checking in I had to spend another hour on the phone because the owner of the shop didn't know how to check in my trailer in the system. Overall a horrible experience and unlike my prior experiences. My faith in uhaul has been rocked to the core.Gregg C.
El cliente no dejó un comentario.kessa L.
We felt like there was very little training and there was a lot of miscommunication. We were told we could pay with cash when we took it back but this location later told us they didn't.Lori Z.
El cliente no dejó un comentario.val S.
I rented a truck 10 days ago still have not received my deposit even the the truck was in perfect order when I returned it. The girl at the store didn't know anything kept blaming the area manager who will not answer his phone. When I went back to the store the girl got him on the phone. He said he would send me a check. I paid for it with my card. When I called him out on that he said Oh I will get that put back on today. That was 4 days ago. Still no answer on the phone.Carol H.
Make sure employees actually look at the equipment being returned. I was given a dirty vehicle that still had items from the previous user left inside and gravel / dirt throughout the back compartment. I was also not given the correct equipment that was â€œguaranteedâ€ on pickup so I had to do without. The employee also left my moving equipment (dolly and pads) in the front of the store for me to load myself which is unusual compared to other Uhauls who have it ready inside in the truck upon pickup.Devin B.
When a person reserves equipment two full weeks in advance make sure it is at the location it was reserved for. The customer should not have to drive to a different location to pick up the truck.Joanne W.
El cliente no dejó un comentario.Karl S.
The computer on site rarely works requiring multiple reboots before it can print a contract. I was there for an hour before we could get a truck due to the inability to print a contract.Stephen H.
El cliente no dejó un comentario.DON C.
The girl renting the truck did not know how to fill out the forms correctly. My friend Helen, who was renting the truck with me, actually had to watch over the girl's shoulder and help her. No one went over the truck with us, marked off it's condition, or mileage. Just pointed at it and said, "That's the one". The last time I rented a truck, it was at Secure Storage in Bentonville. Much more professional in taking information AND the girl went over the truck and marked everything on a clipboard. I received a copy.Helen R.
This location was a gas station and didn't offer any type of discount on the issue with truck.Joshua R.
took keys said thank you end of storyBrian K.
A receipt at checkout? I don't mind waiting. Not too big of a deal though, as running the convenience store while one deep is tough.Ricardo C.
El cliente no dejó un comentario.Petra M.
El cliente no dejó un comentario.John A.
We were treated like second class citizens when picking up rental. All attention was on beer and cigarette sales and we kept getting pushed to the side and it delayed us meeting our movers. If they don't care about uhaul rentals, then they should not be involved with them.Kim P.
El cliente no dejó un comentario.chloe T.
Overall, it was satisfactory. Quick and easy. Staff was very professional and friendly.Tracie L.
El cliente no dejó un comentario.John I.
El cliente no dejó un comentario.don G.
El cliente no dejó un comentario.John B.
U-HAUL Rep at pickup location did not seem knowledgeable about the specific equipment or rates, had difficult completing my reservation at time of pickup and did not provide not me with all of the equipment I requested stating to me that she did not want to count out my load blankets because they were to hard to count, ultimately shorting me a dozen blankets that I had paid for. Cargo area of truck was not clean with mom's attic area having some kind of substance still spilt on the floor and wall. Trucks should be cleaned better. I received a newer Ford 26' truck and was over impressed how the truck drove and handled.Dustin S.
El cliente no dejó un comentario.David G.
The location was great! We, however, haven't rented a UHaul in a few years and to be honest, I was very surprised in the cost. It has increased much more than I expected and what once would cost us less than $50 for a one trip move of a few things about 12-13 miles, this time cost us close to $150 plus gas. Quite disappointing and we will probably find another solution next time other than renting a UHaul truck. Way too expensive.Jeff G.
Everything was great. The young lady that rented to me was very helpful and informative.LEKISHA M.
El cliente no dejó un comentario.Chris S.
Make sure you pay attention to the miles they will over charge the number of miles you droeMichael E.
Apparently this is a new dropoff -- the person stated I did not need a receipt they would check the truck in shortly. Well I returned same day Saturday and as of Sunday was not checked in and then I called yesterday Sunday and still was not checked in Had to call UHaul to get the matter straightened out and finally today Monday it showed checked in. This made it for an unpleasant experienceDebra A.
El cliente no dejó un comentario.Steve B.
I was charged for fuel and the fuel gauge was left exactly as I picked it up. I took photos and have submitted those. This charge needs to be removed. I don't like being charged for something when I returned it exactly as I picked it upChad C.
El cliente no dejó un comentario.Gary H.