Comentarios del cliente para Moore Lumber & Hardware

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Moore Lumber & Hardware

Grado total:

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steve V. en

Grado:

This was a one-way rental from the front range of Colorado to the Western slope. I saw the weather report and asked if I could pick-up the truck a day early and try and beat the blizzard. U-haul said there would be no charge for this when I went to pick up the truck, the representative told me to ignore the form because it was correct in the computer and she did not know how to change the form. When I picked up the truck I was informed that the truck did not have snow tires. Besides being dangerous, it is illegal to drive in a blizzard without snow tires. The day that I picked up the truck, it started snowing, before I left I-70 was closed in 3 places along our route, so I decided not to leave that day. The Colorado DOT did not lift the snow tire restriction for a week, so I sat with a loaded truck for a week waiting for the weather to clear. Besides the expense of the delay, I had to reschedule the movers. So this is a complaint that the agent did not correct the contract for the early pickup. But it is a zero star review for Uhaul for providing a truck that was not roadworthy for the conditions.

Ahthony M. en

Grado:

El cliente no dejó un comentario.

Dan R. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Edward T. en

Grado:

Very convenient and easily accessed.

Christiann C. en

Grado:

El cliente no dejó un comentario.

jeff S. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

El cliente no dejó un comentario.

rick C. en

Grado:

El cliente no dejó un comentario.

Tara H. en

Grado:

El cliente no dejó un comentario.

jeremy N. en

Grado:

Dawn is the best! Great personality!

Corey M. en

Grado:

Uhaul moved my pickup location to a location one hour further away. I had to get a smaller truck in order to avoid the long drive. Because of that, I couldn't fit it all inside and now I have to rent another truck. Very disappointed.

Timothy P. en

Grado:

El cliente no dejó un comentario.

HUGH G W. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Very friendly and attentive to close out the rental.

Warren H. en

Grado:

No Problems with the location, just with UHAUL policy, when I choose a 24 hour rental and I get charged an extra day because my 24 hours puts my return time after their office closes, even though the trailer was returned and available for a rental the next day, if it was indeed booked. I have had this scenario before with several uhaul trailer rentals and was never charged a second day for return after hours.

ERIN B. en

Grado:

Charged me for a 6x12 trailer but was given a 5x8. Only just realized because the lady, Dawn, said I would be refunded my money as long as I returned my trailer on time as a double charge was normal. Very poor customer service, as the lady that helped me cussed, was rude, and didn't know how to rent a trailer.

Robert R. en

Grado:

El cliente no dejó un comentario.

Roland W. en

Grado:

Pick up was scheduled for another location. Pick up location was changed without notification. Trailer turn signal and brake lights did not work. Truck arrived late so pick up was later then scheduled. Would not recommend U-Haul to anyone. Not more lumbers fault, they were very helpful.

MITCH C. en

Grado:

Dawn was amazing! Very helpful and understanding!

Cassandra C. en

Grado:

When I was finally able to get to the store to pick up my trailer I told the guy the tires were bald and I was going to be driving to Iowa and would like a trailer with better tires. He said that was all they had and I would be fine. The day before I left for my move I noticed one of the tires was flat! I had to stop loading the trailer to wait for a repair person to come and change the tire. When he got there he commented on how horrible of shape the tires were in and replaced 3 of them. We were delayed on the move for a day and I had to miss yet another day of work because of U-Haul. Horrible customer service!! Erin, from roadside assistance was very kind and helpful however.

Sam E. en

Grado:

Great folks to work with. Hope nothing changes.

sharon H. en

Grado:

Nothing

Richard R. en

Grado:

Uhual customer service call ctrl is horrid

Roy R. en

Grado:

Night drop, rrquested for copy of the contract? This should be mentiined when rental agreement is completed. All transactions we on line????

ANDREW M. en

Grado:

Terrible ! Reserved a 20ft truck and got a 12ft truck——-“Mom’s Attic” as it states on the truck images —-“extra space” 12ft truck with space above the cab DOES NOT constitute a 15ft truck. FALSE ADVERTISING TERRIBLE !!!!!!!!!!!!!!!!!!

kenneth J. en

Grado:

Great location and easy access for drop off

Peter S. en

Grado:

The truck itself was outstanding!!!! Definitely did the job going down steep hills!

Todd T. en

Grado:

El cliente no dejó un comentario.

Keith T. en

Grado:

Nothing The people were great and very courteous

Judy L. en

Grado:

El cliente no dejó un comentario.

sharon H. en

Grado:

Gal that helped me was courteous, knowledgeable and prompt.

molly B. en

Grado:

The drop off location in Bailey Colorado was a mom and pop americana hardware store. They were exceptionally friendly, patient, and helpful. Made the whole experience better.

Kathy L. en

Grado:

El cliente no dejó un comentario.

jeff S. en

Grado:

Very friendly and professional operation. Unhooked the u-haul for use and processed the paperwork in a timely manner.

Ross H. en

Grado:

El cliente no dejó un comentario.

Shari D. en

Grado:

No I cant recommend a company that rips people off. The truck rental $29.99 for 23 1/2 hours. Mileage .79c per mile $181.00, taxes $14.64,( dont know what thats for cause my road sucks), environmental fee $1.00 (for what?), Colorado state road safety program $2.00( I never received the program,another scam of a fee), the end total fee $228.90 what a joke!

Mark B. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

El cliente no dejó un comentario.

TOM P. en

Grado:

Great job! Nice people nice updated transporter

Jerald P. en

Grado:

None

Michael K. en

Grado:

El cliente no dejó un comentario.

Jerald P. en

Grado:

Parking of trailer was muddy

ROBERT V. en

Grado:

El cliente no dejó un comentario.

Kellye W. en

Grado:

El cliente no dejó un comentario.

AMBER T. en

Grado:

El cliente no dejó un comentario.

Bobby B. en

Grado:

El cliente no dejó un comentario.

brenda C. en

Grado:

El cliente no dejó un comentario.

Kellye W. en

Grado:

El cliente no dejó un comentario.

Donald F. en

Grado:

El cliente no dejó un comentario.

angie D. en

Grado:

El cliente no dejó un comentario.

MITCH M. en

Grado:

When we returned the truck, the people were very rude and did not want to check the truck in even though we were there 15 mins before closing. They refused to check the truck in until the next day so they left it parked outside the locked gates. We were told "look around do you see where you are?" We would not recommend this location to anyone.

Eric F. en

Grado:

Treated very nice. They were efficient and got right to getting us on our way. Easy to work with.

Vickie N. en

Grado:

Have the van available at this location

JOSH W. en

Grado:

Under my circumstances this location was a huge help and I was very much appreciative of their efforts.

Clayton S. en

Grado:

All staff was extremely helpful and will rent from this location again in the future.

Fred E. en

Grado:

Very good

ron L. en

Grado:

El cliente no dejó un comentario.

JOEL B. en

Grado:

El cliente no dejó un comentario.

Bryon F. en

Grado:

El cliente no dejó un comentario.

MARC S. en

Grado:

Running lights did not work properly and the store is notified of it. Brake lights and turn signals work fine

Steve W. en

Grado:

Patty and Avery were very helpful

TOM M. en

Grado:

great job

Travis T. en

Grado:

No improvements needed. Very professional crew.

Harry T. en

Grado:

El cliente no dejó un comentario.

Brandon M. en

Grado:

El cliente no dejó un comentario.

Steven L. en

Grado:

This above mention of UHaul does not reflect on Moore Lumber. Tgey were very nice however because of the distance we traveled they were closed by the time we arrived, they said we could still drop it but their help were gone for the day.

christine B. en

Grado:

It was all good and the staff pleasant and friendly. Thank you - much better than the folks down the hill.

AMBER T. en

Grado:

El cliente no dejó un comentario.

Kenneth W. en

Grado:

El cliente no dejó un comentario.

JIM A. en

Grado:

El cliente no dejó un comentario.

deborah S. en

Grado:

El cliente no dejó un comentario.

DAVID K. en

Grado:

El cliente no dejó un comentario.

STEVE N. en

Grado:

El cliente no dejó un comentario.

Don S. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Quick friendly service. Keep up the good work!

Warren B. en

Grado:

El cliente no dejó un comentario.

steve K. en

Grado:

El cliente no dejó un comentario.

Michelle F. en

Grado:

El cliente no dejó un comentario.

Jeffery S. en

Grado:

El cliente no dejó un comentario.

Harold H. en

Grado:

I can't think of a thing. The people here are fantastic!

Russell D. en

Grado:

El cliente no dejó un comentario.

Kari R. en

Grado:

El cliente no dejó un comentario.

Kristin Michelle F. en

Grado:

Easy after hours drop off, close to home!

dennis W. en

Grado:

stop lying to customers about allowing extra time for bad weather. I was charged extra for avoiding closed highways resulting in extra time to reach my destination.

James K. en

Grado:

Great experience, the staff was very professional and great to work with.

rick C. en

Grado:

El cliente no dejó un comentario.

Mara G. en

Grado:

Make check out a bit faster if possible, otherwise great!

MARY C. en

Grado:

Great experience overall

TOM P. en

Grado:

Jerry was very helpful. He went above and beyond expectations. I appreciate you having knowledgeable and friendly people at this location. Thank you, Tom

Tyra R. en

Grado:

El cliente no dejó un comentario.

debbie K. en

Grado:

I had the most outrageous experience of my life. The old lady employee (the oldest one there) was horribly rude and belligerent. She said she would not help me to get the car on the dolly, that they did not do that, that I should go get a "mechanic!", that they had no obligation to help me even though I rented it from Uhaul, and that "she was 'out of here!!'. and stomped off. The rudest person I ever met. She was fighting with me and was as hateful as she could be. I will never rent from UHAUL again!!!!!!!!! There is no excuse for that. Someone would get killed and I hooked it on wrong all by myself. Someone else helped me and kept someone from getting killed with my car falling off. You should remove this location from your network and that awful mean evil woman should be fired.

Jana J. en

Grado:

El cliente no dejó un comentario.

Nathan G. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

Just problem with the computer at the location. It was very slow, so held up progress. Other than that, all went well.

Marlene J. en

Grado:

El cliente no dejó un comentario.

Mike C. en

Grado:

I moved items from a storage in Grand Lake to a storage in Alma and they required me to drop off the truck in Bailey, but did not give me the extra miles to do so. Instead they charged me for the miles... LAME!!!

Karen G. en

Grado:

Nice customer service all around. Thanks guys.

Ron T. en

Grado:

A horrible experience!!! The truck was not available for pick up the night I went to pick it up. I had to come back the next morning when the store was open and it took nearly two hours to get the Uhaul system to work well enought to allow me to drive away in the truck, EVEN though I had pre-registered online. I do not blame the location merchant, but rather UHaul's very poor online system. I was supposed to be guaranteed that my truck would be ready for pickup at the set time. I had to pay my helpers an extra $200 more for having to be there to help me load up when there was no truck there to load. BAD!!!

Peter J. en

Grado:

El cliente no dejó un comentario.