Customer Reviews for Moody Storage Solutions
(U-Haul Neighborhood Dealer)

113 reviews

3844 US Hwy 80 W Unit A   Phenix City, AL 36870

(334) 408-4231

Office Hours

  • Mon-Wed: 9 am–4:30 pm
  • Thur: 10 am–4:30 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: 1:00 pm - 4:30 pm

Services at this Location:

Contact Us

(334) 408-4231

3844 US Hwy 80 W Unit A
Phenix City, AL 36870

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–4:30 pm
  • Thur: 10 am–4:30 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/8/2024: 1:00 pm - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christianna Fleming 
Rating:
5.0

My experience was wonderful thanks to Tony at Moody’s Storage. He went out of his way to accommodate me.

Pam Smith 
Rating:
5.0

Keep Mr. Tony! He was great, and so was Steve! Thanks for the great service!

Martina Thomas 
Rating:
5.0

Tony is a great asset to this company. Whenever I reached out to him, he went above and beyond to make sure that whatever issue I had was resolved and he handled it all with compassion.

Lisa Bowens  |  Overall Experience 
Rating:
5.0

I would give 100 stars if possible. Tony in the main office is amazing, always friendly and understanding and helpful during a uniquely difficult time in my life.

TERRI FREEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Hilburn 
Rating:
5.0

Customer did not leave a comment.

Teresa Osburn 
Rating:
5.0

Tony is an Amazing employee for the company

matthew tew  |  Overall Experience 
Rating:
4.0

The staff was very pleasant and I felt secure going to my storage unit.

Vanessa Hicks  |  Overall Experience 
Rating:
5.0

Update how long the verification process will take.

Tina Perkins 
Rating:
5.0

Include straps

Tina Prickett 
Rating:
5.0

Customer did not leave a comment.

ROSETTA JOYNER 
Rating:
5.0

Customer did not leave a comment.

tyquandre Davis 
Rating:
5.0

Customer did not leave a comment.

Christopher Shelly 
Rating:
3.0

Truck had trash in it, other than that it was fine

Sandra Mack 
Rating:
5.0

Customer did not leave a comment.

Vantravious Cochran 
Rating:
5.0

Staff is nice and helpful. Had the storage unit for a couple of years and never had a problem.

Vicki MCCall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
5.0

Customer did not leave a comment.

Gregory Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Springer  |  Overall Experience 
Rating:
5.0

Nothing

David Kelley 
Rating:
5.0

My Uhaul experience was top notch! The man that rented us the unit and the uhaul made sure we had everything we needed for the uhaul all ready in the truck when we arrived. And storage for very neat and clean. I was very impressed! Check out for uhaul and storage was a breeze. We were in and out in no time! Thank you so much for taking the stress out of our move! 😊

AMY COOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breyanka Hunter 
Rating:
5.0

I think these are the best storage units I have ever used !! I would go to any other!! Thank you !!

Sherer Kern  |  Overall Experience 
Rating:
5.0

Good Storage, Tony the gentleman in the office is very friendly!

Nathaniel Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tameka Curtis  |  Overall Experience 
Rating:
5.0

None at this time

TIMOTHY SHARPE 
Rating:
5.0

Customer did not leave a comment.

RMB Transport LLC  |  Overall Experience 
Rating:
1.0

Stop using them

Andre Bassett 
Rating:
1.0

Auto transport was not installed properly. The U-haul rep didn’t know what he was doing. By the time I got to the uhaul drop off, the straps to secure my vehicle had come off. My vehicle was completely unsecured and a huge liability. I have called corporate and awaiting a call back from management. This is completely unacceptable and very dangerous!

Tanisha Dilbert 
Rating:
5.0

My unit was broken into after 5 months of storage and three days prior to my move-out. A security check drive-through was made each morning - per the man in charge but obviously, the locks were not looked at since mine was broken into 3 days prior and was not noticed. The gate had been broken for quite a while, which made the lot accessible by anyone. I would think this would cause for more diligence and attention to detail on the daily drive-throughs. I'm sorry but I just cannot recommend this company. Maybe if it was at the other location (by Acapulco's on Highway 80), I would consider it but definitely not at this satellite lot (across from Winn-Dixie on Highway 80).

Wanda Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Vidrine 
Rating:
5.0

Staff was friendly and helpful. No complaints.

Marvin Minton  |  Overall Experience 
Rating:
5.0

Great customer service and reasonable prices.

AMANDA GUNN-JENNINGS  |  Overall Experience 
Rating:
5.0

Great friendly service

GRAYDON BYNUM 
Rating:
5.0

Customer did not leave a comment.

LATASHA MIELIAUSKAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Payne 
Rating:
5.0

Customer did not leave a comment.

Willie Peabody 
Rating:
5.0

Thanks to you all for being so convenient, close by and Safe. I would recommend this location gladly.

Louise Salas  |  Overall Experience 
Rating:
5.0

Tony is a wonderful person and I would definitely recommend this business to anyone!!!!

Lindsay Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Walker 
Rating:
5.0

Customer did not leave a comment.

Miranda Courtwright 
Rating:
5.0

If it were not so far from now where living would not have moved..Tony the manager is great oerson.

Monty Hightower  |  Overall Experience 
Rating:
5.0

Love Tony he was always friendly

kiera davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Butler 
Rating:
5.0

Customer did not leave a comment.

Mark Schneider 
Rating:
5.0

Customer did not leave a comment.

Trista Kennedy  |  Overall Experience 
Rating:
5.0

Great service!

JACKIE STRATTON 
Rating:
4.0

The equipment was clean, but the door continuously jammed and got stuck whenever we tried to close it. This occurred even when it was empty.

Keenon Currier 
Rating:
5.0

Customer did not leave a comment.

Daryl Skaw  |  Overall Experience 
Rating:
5.0

Great place to stor.

Tony Fretwell  |  Overall Experience 
Rating:
5.0

Amazing people to do business with!! Clean unit and easy access.

Lindsey Browder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latavious Jones  |  Overall Experience 
Rating:
5.0

Outstanding

TOMMY MARQUEZ  |  Overall Experience 
Rating:
5.0

Pick up and drop off service is excellent

ELSIE MARRERO RIVERA 
Rating:
5.0

Tony was very professional and helpful!

Cynthia Castle  |  Overall Experience 
Rating:
5.0

Representative was very helpful and courteous

NANCY MILLER 
Rating:
5.0

Customer did not leave a comment.

APRIL CHLEBOS 
Rating:
5.0

We were customers of this facility for the last 5 years. Hours of access for the facility were reasonable, additional hours you would not have been able to see inside the units. The office needs Saturday hours or an additional hour in the evenings for people who work and need to come into the office. Our unit was broken into last year. I pointed out to the office when we were broken into that they needed to fix a small hole that appeared and was in the wall between our unit and another unit beside us. The repair was never completed. Use double locks, as those units were not broken into. The property was always well maintained up to this last year. Now in the last two months, we all of a sudden have bugs and mice droppings. To be fair, could be new tenants beside us. However, we have never had them in any of the prior years. This told me it was time to move on to another facility.. This facility is also n the process of raising rates. Hoping they will use that money towards increased security, lighting, and extermination services.

JAMES FRITZ JR.  |  Overall Experience 
Rating:
5.0

Best storage experience ever. Great access, great lighting, great climate control, affordable fee. Mr Tony was always helpful, courteous and dependable.

Steve Pitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erbie Crowell JR  |  Overall Experience 
Rating:
5.0

very nice unit. personnel very helpful. would definitely use again if needed.

Barbara Shelley  |  Overall Experience 
Rating:
5.0

I was greeted nicely upon my first stop there and every time afterwards. Would use it again if I lived in the area,

DON GILES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELONDRIA RAMSEY  |  Overall Experience 
Rating:
5.0

Manager was helpful and courteous. Always felt that my trailer was secure.

charles flynn  |  Overall Experience 
Rating:
5.0

I recommend Moody 100%

Jerry Walton  |  Overall Experience 
Rating:
5.0

I had no complaints, and plan on using this service in the future.

Jennifer Richardson 
Rating:
5.0

Thank you for the 2 years we used the storage space.

SHANE JACKSON  |  Overall Experience 
Rating:
5.0

I will definitely use Moodys Storage again if needed. This is my second time having to use their facilities and each time I felt my items were safe and secure. Thank you!

angel stubbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WHITE  |  Overall Experience 
Rating:
5.0

Absolutely awesome staff!

JOSHUA TYGRET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAZLINN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Richard Harris 
Rating:
5.0

Great and fast service

abraham martinez 
Rating:
5.0

Customer did not leave a comment.

PHYILLS JACKSON 
Rating:
4.0

I would suggest having ball hitches to rent with the uhaul as not all vehicles have their own.

Sabrina Phillips 
Rating:
5.0

Moody Storage is great awesome and professional place and business to purchases a uhaul and storage as well. I always satisfied and pleased with the service

ERIC DESHAUN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Cristopher Hamm 
Rating:
5.0

friendly great experience. accomodating.

Eric Brabston 
Rating:
5.0

Customer did not leave a comment.

Richard Beckner 
Rating:
5.0

Customer did not leave a comment.

Shyron Lafayette 
Rating:
5.0

I didn’t do anything there except drop the truck off and use the app so how can I appropriately rate it?

Steven Gowan 
Rating:
5.0

I was completely satisfied.

Shyron Lafayette 
Rating:
5.0

Customer did not leave a comment.

WOODLEY ABELL 
Rating:
5.0

This was a great storage unit. Mr. Tony has great customer service and was very helpful. I highly recommend Moody Storage!

JACKIE STRATTON  |  Overall Experience 
Rating:
5.0

No improvement needed friendly and good customer service !

ANDREW NEWTON 
Rating:
5.0

Very pleased with the storage and the staff.

Brian Battle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Farron Charlton 
Rating:
5.0

Tony was great help !!!

jacdqueline vominqutz 
Rating:
5.0

Tony was friendly and great to work with.....very helpful. The facility was secure and I would have no problem recommending to friends and family.

CODY BROWN  |  Overall Experience 
Rating:
5.0

The staff is nice and very helpful. I needed a storage on short notice and they delivered! If I ever need any service such as moving or storage I know where to go!

umeko williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Slovak 
Rating:
5.0

Moody Storage goes above and beyond for their clients. My brother lived in the area and had a storage locker with them. After he passed, they went to great lengths for assist me. Highly Recommended!!!

sharon PRAG  |  Overall Experience 
Rating:
5.0

Moody is where my brother had his extras stored. They were extremely helpful to me after he passed and were extremely helpful when I moved his items back home to Wisconsin. I highly recommend them to anyone in the Phenix City area looking for storage! Secure areas both inside and outside!

sharon PRAG 
Rating:
5.0

Tony was so nice and helpful, professional and a pleasure to work with. The facility is clean and well maintained

JAMIE BRATTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve trammell 
Rating:
5.0

Customer did not leave a comment.

Steve Kay 
Rating:
4.0

Customer did not leave a comment.

Rodrick Craft 
Rating:
5.0

Nothing

Cynthia Walker Hester 
Rating:
5.0

Customer did not leave a comment.

Michael Taylor 
Rating:
5.0

Customer did not leave a comment.

Todd Boatner 
Rating:
5.0

Had a great experience, will rent from this location again! Trailer worked great and was clean and ready to go when I picked it up. The dealer is very friendly and knowledgeable too!

Len Giles 
Rating:
5.0

Customer did not leave a comment.

Keri Adams 
Rating:
5.0

Customer did not leave a comment.

Nigeria Johnson 
Rating:
5.0

Customer did not leave a comment.

BRANDON SCHNEIDER 
Rating:
3.0

Customer did not leave a comment.

Javonda Copeland 
Rating:
5.0

In and out quickly. Great Job!

Mark Fair 
Rating:
5.0

Customer did not leave a comment.

Karen Wilson 
Rating:
5.0

Customer did not leave a comment.

Eric Armour 
Rating:
1.0

Owner has horrible attitude and won’t change equipment after you change it with U-Haul

Jennifer Thrailkill 
Rating:
1.0

Because they took more money from me than was said and done me so wrong I did sign a contract to do a round trip and my husband got put in hospital and very sick I called to ask if I could just drop it off on the town and they told me to them I was told they would charge me over 500 so o left my sick husband and brought the uhall back to the place and they still charged that is wrong. And one day it will come back on the uhall people , no go will ever be rewarded. It is sad for a company to do this to elderly people or anyone. So you will never have my business again and I will let people know

ILA CAVANAUGH 
Rating:
5.0

Customer did not leave a comment.

Daniel Dauzat 
Rating:
4.0

Customer did not leave a comment.

Carroll Melancon 
No reviews have been submitted for this location.

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