Very nice humon running the shop. Quick and easy pick up.
HEATHER J
Customer Reviews for Montrose Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The entire Uhaul experience with Montrose Auto Clinic was absolutely perfect! Stellar customer service, easy rental process, and truck was clean as a whistle! Highly recommend!
AMY KAwesome app that allowed me to reserve the van.
ANTHONY PVery courteous and helpful staff.
JOANNE GRobert was a delight and provided great customer service.
BRYANT HThe best
ROBERT YVery nice staff and instructions were clear.
MARIA MNothing. Bob's the best place for uhaul
MARGARET MNothing, my expertise at this location was fantastic!
FATHIMA AFast service.
BEATA WMr. Young was a professional and easy to deal with person. Will come here whenever I need a uhaul!
BAJRAM TMy vehicle has been in the shop. This was cheaper than a Enterprise car rental. Used it for work and back. Pretty basic stuff. Thank God they had something available nearby, otherwise I'll have to bus it over to a different location. It's convenient, nearby and the rental has been easier every time. Definitely would come back. Honestly if my vehicle is still at the shop, I would have no choice but to. Keep up the good work.
OSCAR OI found the manager, Robert, to be very professional and enjoyed working with him.
ROBERT KThis place is so convenient for me. Bobby and his crew has done a great job. The van was clean and I was able to pick up and return after hours. I did have an issue with the pick up, and Francisco was able help me. He knows his stuff. Give him a raise. Definitely 5 star service.
Oscar OJoin picking up the truck I was given an option where to turn it the truck. I first selected Smidt road in Bolingbrook and mentioned I preferred to return it at Joliet Airport. The man who was helping me said I could turn it in at any U-Haul location. Upon completing my task I realized I was closer to Renwick Road and Weber Rd location. I recalled the U-Haul representative at the pick up shop saying I could take it anywhere. At Weber and Renwick I was told it would cost an additional $500.00 to turn it in there as my contract indicated a Naperville return. After much discussion they accepted the return.
EDWARD LI think it would be best to go somewhere you can talk to a person in real life. The app is so cumbersome and slow. Took me 45 minutes to check in and 20 to check out.
Grace HNada
JUANITA BThey were easy to work with, up front about costs and expectations and friendly. I would use them again and recommend them to anyone moving to or from Portage Park.
Brian FThe best
ROBERT YBobby was awesome to work with. Look forward to renting from this location again!
MAX RServicio al cliente de excelencia.
JOANNE GPerfect
ISRAEL NFriendly customer service from Bobby.
NATALIE GI've rented uhaul many times from Southside near Chinatown to move to jaffersonpark and the price was good also one time in Northside in cicero, but this time in west montrose I guess the price is little bit expensive, in the beginning I used it for five miles more than fifty dollars 💵 I moved 5 miles extra you charge me more,
ABDELLAH ZExcellent service
UAN FTodo está muy bien
MILTON RI did the pick up outside store operating hours, which is great! However there was a slight hiccup when doing the customer verification. The names I have received the call but were not aware they would be receiving the call from an unknown number so they didn't pick up. Your team called before I was able to notify them to pick up the phone. I would recommend adding this so the beginning where it states what I will need to start the rental, right where it informes you that you'll need a license. Maybe it was there, I could've missed it.
Jose VMontrose Auto was excellent and the quality of service experienced was exemplary, as was the condition of the vehicle. This is in sharp contrast to the online reservation experience. Chill out with the upselling. It's disgusting and if I had another option I would have went with it due to this. I found things that I didn't add myself and services I specifically said I didn't want in my checkout - extremely sleazy.
ERIK JU-Haul automatically cancelled my reservation when I was running behind schedule. I had to rebook the entire reservation from scratch and go through the dual verification process again. That set from U-Haul to cancel my reservation was completely unnecessary and put me 1+ hours behind schedule and I could not get all my work done before returning the cargo van back.
ARIO T14 years ago I was charged $26.19 for my car rental and now I have been charged $26.19 and I would like to know why.
BERAT BVery helpful and quick check in and out
GORIA KNothing, Patrick does excellent service
MARGARET MThe best
ROBERT YServicio al cliente de excelencia. I feel like a member of the family when I rent from this location
joanne gSo grateful for this gem of a little place (automotive garage)that rents out U-Haul's without having to go to a big U-Haul destination that is far off. This was right in the neighborhood, friendly and very nice people that took excellent care. I did 3 rentals in a week and it all went smooth and was very pleased with the service.
Milijana NEverything was smooth, thank you
YURII KAlways treated with respect. Owner pays attention to detail. Makes me feel my home business is appreciated
joanne gFor some reason the App was not working for me. It wouldn't show my reservation that I had made on the website.
Jose VGoid customer service
joanne gNothing.
Martin JDon’t have to anything you U-Haul is amazing
Miguel MI had spoken with Bobby when I first walked in to rent my U-Haul van he was the most understanding pleasant man and very knowledgeable of the process. My family has always rented from this location on Menard in Montrose. I will always come back to Bobby to rent our trucks it was an excellent experience.
Alicia JThe facility and experience was, Great, I was in and out quickly, and Bobby was friendly and easy to deal with. I will share the experience with everyone.
mike gI had ordered a appliance dolly because I was moving a regenerator and a dryer and they failed to fulfill my order
Len ACourteous and efficient service.
joanne gThe best place to go
ROBERT YThis was a self check out and did not require assistance from local personel
Mark BNothing. Local shop with honest and great service.
Raymond C