Everyone was incredibly friendly and helpful! A great location.
Gillian E.
Customer Reviews for Montpelier Feed and Seed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Thank you for your profession service !
Morton S.Fantastic service, and equipment in like new condition. 👏
Bonita H.Great location and helpful personnel.
David C.Brad was very helpful with my booking and hook up of the equipment
Jill S.Quick rental experience; Nice personnel
GENIENNE S.The drop off box for the key is not easy to find. Three people searched and frustrated I called the Chantilly store to see what I could do. We found it by accident when a cat meowed behind the planters/chairs/etc. that was blocking that area. Please add note on drop off info as to where the box is located so the next person does not have this trouble. Thank you to Dustin in Chantilly for trying to help me as the wait time on the 1800 number was 45min.
Laurie B.Nothing to improve. Customer service was excellent
Alvin H.I would recommend it if you can return the UHaul during business hours. Two of us tried, on two different days to take the pictures necessary for a phone app return. The app would not load the pictures. We thought it was because of the weak wifi coverage at the location. The store personnel arrived after my failed attempt and he was also unable to make the online account accept my return. He did, however, accept my key, assured me that I was on time and would not be charged, and I did receive confirmation later in the morning that my return was complete. Except for the lack of wifi service, the location is very nice. The personnel is exceptional!
Christine G.The lady was very friendly and helpful and completed the rental in the midst of a storm and power outage.
Michael K.Improve your online site. It is not user friendly
Michael M.Never got a receipt
Don V.The location was well-maintained and the pickup process was easy, but I was sent to this location by Uhaul from Charlottesville for pickup. It's over an hour away from my requested pickup location and getting there requires driving down narrow, unmarked, hilly, and twisty roads. This was very hard to navigate for someone who is not an experienced uhaul driver and expected to only drive on the highway. If you have to pick up here and it's not for a local move, just be warned that getting back to the highway will require some skillful navigation of the roads.
Angel M.I had to go get my blankets they weren't in my truck ready to go
Kathy G.Always great customer service at Montpelier Feed and Seed!!!!
John N.Key drop box hard to find as lots of merchandise around it. Got charged 40$ above mileage charge. No online response as to why. Locations were fine but I may use a competitor due to trouble with online and 800!service
Joseph P.U haul customer was second to unloading trailer off of the car. Seems that personnel was too busy at the time to be of help. Finally sent someone to help with the unloading of the trailer.
Stephen C.Nothing. Brad and staff were excellent and accommodating.
Dominic C.Excellent service! Reasonable prices. Cindy and Brad are great. Highly Recommend!
john W.Everyone at the feed and seed are great help and made the process really easy but experience I had with the actual u haul rep was poor and he was very rude.
jeff E.Very clean equipment and great service
Philip N.Great staff
ERICPETERSEN B.Staff person Allyson was super helpful.
Alice S.The truck was dirty on the inside and outside with mud all over the passenger glove box, floor board, and door panel. The driver side floor board had a lot of mud and the brake and gas pedal. The door panel was dirty and looked like a drink had been spilt on it. The windshield was so dirty it made it difficult to see out of. The windshield wiper fluid was empty. The steering wheel was off centered which makes you wonder if the truck(s) are ever inspected. So one has to wonder if the oil and transmission fluid is every checked or changed and the tire pressure ever checked. We felt very unsafe. When we picked the truck up no one showed us how to work anything or showed us how the back door opened.
LUCILLE S.I was told that I could return this rental to any location. The location where I wanted to return the rental said there was a not on the system that I agreed to return the rental to the location of pickup or I would pay double the amount of the bill. This is not true. VERY DISAPPOINTING.
Arthur C.This will be the only Uhaul dealer I will use from here on out. Wonderful people!!!!
Amanda R.Good place, very friendly.
Dan L.No improvements needed!
debbie W.Always helpful and accommodating.
Kate K.The computer check in process needs to be streamlined.
Frank L.Lowered one star because of the length of time it took to process my reservation pick up. I don't know if that is due to UHaul process or this specific location.
Frank L.Close up shop. Let others who know what they are doing rent uhauls.
Therese W.Great Service. Just what I needed.
Henry J.N/C
Timothy S.Did not have enough help.
william H.I was 45 minutes late returning the trailer and was charged for an entire day. I also wasn't told that I would be charged extra. It was only $25 but the principle is disappointing.
Catherine G.Go to another truck rental outlet.
ELBERT D.Great service overall.
Heath T.The Truck was not clean. It was a new truck and drove great with less than 3,000 miles. The cargo area looked like cattle had been hauled in the truck. Fortunately it did not smell that bad. Maybe it was mulch. Mom's Attic was horrible. I swept out the truck. I also had to spray and whip much of the cargo area including the floor. I had to hose off the ramp to be able to use it. Poor cleanliness
Jack R.Passenger side rear view mirror was broken truck uses to much gas
Tammy I.