Comentarios del cliente para Montpelier Feed and Seed
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Montpelier Feed and Seed
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Arthur C. en
I was told that I could return this rental to any location. The location where I wanted to return the rental said there was a not on the system that I agreed to return the rental to the location of pickup or I would pay double the amount of the bill. This is not true. VERY DISAPPOINTING.
Amanda R. en
This will be the only Uhaul dealer I will use from here on out. Wonderful people!!!!
Dan L. en
Good place, very friendly.
debbie W. en
No improvements needed!
Kate K. en
Always helpful and accommodating.
Frank L. en
The computer check in process needs to be streamlined.
Frank L. en
Lowered one star because of the length of time it took to process my reservation pick up. I don't know if that is due to UHaul process or this specific location.
Therese W. en
Close up shop. Let others who know what they are doing rent uhauls.
Henry J. en
Great Service. Just what I needed.
Timothy S. en
N/A
william H. en
Did not have enough help.
Catherine G. en
I was 45 minutes late returning the trailer and was charged for an entire day. I also wasn’t told that I would be charged extra. It was only $25 but the principle is disappointing.
ELBERT D. en
Go to another truck rental outlet.
Heath T. en
Great service overall.
Jack R. en
The Truck was not clean. It was a new truck and drove great with less than 3,000 miles. The cargo area looked like cattle had been hauled in the truck. Fortunately it did not smell that bad. Maybe it was mulch. Mom's Attic was horrible. I swept out the truck. I also had to spray and whip much of the cargo area including the floor. I had to hose off the ramp to be able to use it. Poor cleanliness
Tammy I. en
Passenger side rear view mirror was broken truck uses to much gas
Sean L. en
My problem is not with the location, but with U-Haul's handling of my reservation, overall. I had reserved an auto trailer to bring my car with the truck I rented. Unfortunately, the trailer was apparently only available at a location nearly an hour from where I was to pick up my truck, which was a logistical nightmare -- needed 2 people to help get the car and truck to that location, plus a ride home for those helpers. When I got to the auto trailer pick-up, the trailer "had not been returned yet..." should be there in a few hours. Long story short, 9 HOURS LATER, the trailer arrives. I do not fault the Feed & Seed location, whose manager was actually as helpful as he could be. The system U-Haul has in place for customer support was hopelessly useless while I was in limbo, and it forced me to make my 6-hr trip in the dead of night, rather than early morning, not to mention all the time it killed. Was I compensated? yes, $50 out of the hundreds I paid U-Haul for this fiasco: that is the equipment availability guarantee. What a load of crap! good luck staying afloat, U-Hacks.
Alexander H. en
The location was twice as far from original reservation location and very inconvenient when I needed to pick it up. The notification was received but not anticipated.
William D. en
Was in a Feed Store, took a while to locate .
Joseph F. en
The customer service we received at the uhaul pick up location was amazing, super friendly and very helpful!!!
Eric T. en
Improve your own scheduling systems. Montpelier Feed and Seed has notification of my arrival or the trucks arrival. Another location said my rental hadn’t been assigned to a location. Finally one of your phone representatives, who worked tirelessly to find a replacement truck, was able to locate my truck and have it returned. All in all, I picked up my truck 2 hours late.
Sean M. en
I think UHaul needs to do more to support the independent contractors that rent to us. There seems to be a huge disconnect in providing good corporate customer service with the small business people who are the face of your business. Luckily this vendor was very helpful in fixing the issues that were goofed up due to the limitations of the online ordering process.
jean L. en
The cost per mile is nothing less than highway robbery.
Jeffrey Z. en
Knowledgeable and friendly people. Helpful with hookup. Great experience.
Joseph P. en
Need answering machine especially since not open Sunday's
Katherine W. en
Very helpful, professional, and courteous staff.
PHILLIP R. en
There is no room for improvement. The owner of the place I rented from went above and beyond to help me with my needs. I would refer this location to anybody I knew that was looking to rent a moving truck.
JEFF R. en
Not a big location, but has everything needed for using a trailer.
Gregory R. en
I think if would be great if you were given maybe the first 5 or 10 miles free.
Teresa L. en
4pm on day before pickup a text came saying pickup is 15miles further than my already far enough away location. Called and first location said that they would have. Went the next morning to the first location and no trailer. Had to drive 1 hour round trip out of my way for trailer. Then uhaul said they would give me 50$ off for my situation and I have yet to see that refund.
brett C. en
I called the previous day to make sure equipment was available and verify store hours. I was told the equipment could be picked up on Friday after 3pm or Saturday morning, they open at 8am. Arrived at 8:30 only to find out the trailer had been rented out and I would have to wait until it returned. a little over an hour later we were on our way.
Jane M. en
Brad does a great job! He helped us unhook the trailer and got us out fast. Highly recommend them!
Jonathan L. en
This location helped us out in a pinch, when the North Boulevard (Richmond) location didn't have the car transport that they were supposed to have for us, even though that North Boulevard pick up had been confirmed to us earlier that day. The overall runaround with U-Haul that day was beyond frustrating (like, we never want to use U-Haul again), but this Montpelier location had nothing to do with that. The trouble was with the original locations where we were supposed to pick up the truck and car transport (Midlothian and N. Boulevard, respectively). Neither came through for us, and it took several extra frustrating hours and many calls to U-Haul to secure what we needed. The last thing anyone needs the day before a big and already stressful move.
cheryl H. en
Very quick. I change my pick up time and size of truck at the last minute with no problem.