Customer Reviews for Monticello Towing
(U-Haul Neighborhood Dealer)

73 reviews

16 Lonnie Rd   Monticello, FL 32344

(850) 948-1630

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(850) 948-1630

16 Lonnie Rd
Monticello, FL 32344

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Moses Philpot 
Rating:
5.0

Open pizza to go store in Greenville Florida!!!

Mike Murphy 
Rating:
2.0

Customer did not leave a comment.

KOREY HAMPP 
Rating:
5.0

Customer did not leave a comment.

Michael Fairbrother 
Rating:
5.0

Customer did not leave a comment.

Joseph roberts IV 
Rating:
5.0

Customer did not leave a comment.

Jennie Feagin 
Rating:
5.0

Customer did not leave a comment.

Donnie Faircloth 
Rating:
5.0

Customer did not leave a comment.

Atara smith 
Rating:
1.0

Was a very nasty police

Darin Corley 
Rating:
5.0

Customer did not leave a comment.

Sharon McLin 
Rating:
4.0

This rental was a very short notice need that developed for us while driving into Florida. Mr. Ray, the owner/manager, was very prompt in responding to our call and had the trailer ready when we arrived. Despite the rough area all his rolling stock looked in good shape and the trailer we were issued drug just fine. He was very kind and prompt in processing the rental and I am happy we stumbled upon his location.

James Falgoust 
Rating:
1.0

Worse service ever. Required to drive 18 miles out of my way. When I arrived no one present. It is a empty field. I received a text 5 minutes after I arrived to go to a new turn in place. 18 miles away in the city I had just left. Now I'm billed for 17 miles over. Wtf I will do my best to ensure uhaul receives the attention for poor service, not providing equipment rented. And over estimated gas on board.

rodney fincham 
Rating:
5.0

Customer did not leave a comment.

Sandra Jenkins 
Rating:
2.0

It’s a little off the beaten path Not clean environment

Dawn GARVITTE 
Rating:
1.0

This was the worst U-Haul location I’ve ever seen. The lot is a grass field in the middle of a rundown neighborhood. There was no one on site to help. The listed phone number was disconnected. The contactless rental return that should be quick and easy took over 2 hours. This place is a nightmare. I wouldn’t recommend this place to anyone. Go somewhere else.

DAVID DEMET 
Rating:
5.0

Very convenient in regards to business hours, able.to.drop off and pockun.and very late hours and weekend hours are not limited like the other locations. We'll rent from again.

Dwain Waldo 
Rating:
5.0

Customer did not leave a comment.

Samantha Pollard 
Rating:
5.0

Customer did not leave a comment.

Craig McCall 
Rating:
3.0

Customer did not leave a comment.

James Mills 
Rating:
5.0

Customer did not leave a comment.

John Magursky 
Rating:
4.0

Customer did not leave a comment.

Cornelius Harting 
Rating:
3.0

Location is remote and difficult to navigate. Owner was having a very stressful day with breakdowns and computer problems but did his best to get us on our way.

James Snyder 
Rating:
5.0

The attendant was very friendly and courteous

Tommy Welch 
Rating:
3.0

Customer did not leave a comment.

HELEN CHAPMAN 
Rating:
5.0

good person

daniel corniel abreu 
Rating:
5.0

Customer did not leave a comment.

thomas griffin 
Rating:
5.0

Very good customer service.

Terry Jenkins 
Rating:
2.0

Hard to find location and no parking area. Rep was kind but area was not suitable for your service.

HARRY HUNTER 
Rating:
1.0

The location is in the middle of nowhere out of someone's house. It is not someplace that I would send anyone by themselves. The representative hooked up the trailer and pulled it onto the main road and then left the property. We had to watch YouTube videos to figure out how to get my vehicle onto the trailer and secure it, We found out halfway on our trip home that it in fact wasn't secured properly so we had to stop and re-do it. I would have appreciated more guidance from the representative.

Elizabeth Lovern 
Rating:
5.0

Customer did not leave a comment.

KEVIN BELL 
Rating:
3.0

Customer did not leave a comment.

terry sanderson 
Rating:
5.0

Customer did not leave a comment.

MELINDA FOSKEY 
Rating:
3.0

Customer did not leave a comment.

William Harris 
Rating:
4.0

Customer did not leave a comment.

Jayne Willever 
Rating:
2.0

My Tallahassee reservation for a 5 x 8 trailer made almost 3 weeks prior with online sign in with drivers license registration was given to somebody else; no trailer available anywhere in Tallahassee, was told that a 5x8 trailer was available in Greenville 40 miles each away. Drove over 80 miles to pick up my reserved Trailer. Horrible experience as I was not notified my reservation had been cancelled.

Richard Shine 
Rating:
3.0

Seems to be a bad area of town tho . The man Ray was very helpful and resourceful.

tina norris 
Rating:
5.0

Customer did not leave a comment.

JEFFERY CONE 
Rating:
5.0

Was sent here due to a mistake by uhaul of renting my reserved trailer to someone else. This location got me out of a pinch due to Uhaul's mistake.

Ryan Allain 
Rating:
3.0

Customer did not leave a comment.

TJ Nutter 
Rating:
4.0

Customer did not leave a comment.

Benny Taylor 
Rating:
5.0

The owner was polite, helpful, efficient and prompt. I will always go there.

Jerald Byrd 
Rating:
5.0

Mr.Ray has good customer service

Regina Hawkins 
Rating:
3.0

Customer did not leave a comment.

Leamon L Ratterree 
Rating:
1.0

Not a safe location, has no office , spiders crawling all over.

PATRICIA WILLOW 
Rating:
1.0

This place was absolutely unreal-like something out of a movie. We picked the truck up on a 24/7 deal as there is only one person managing the "office," and he couldn't be there. Office was a gross single wide trailer that looked like a tornado had been through it. There was a large moldy mattress in the entrance, dirt and junk everywhere. The key drop off box was infested with active wasp nests. This location wasn't our choice. Uhaul made us drive 40 miles away from our pickup choice with only 24 hours notice. This whole thing was terrible!

Sonya Cronin 
Rating:
5.0

Customer did not leave a comment.

RICK MORRELL 
Rating:
1.0

Customer did not leave a comment.

Rick Smarz 
Rating:
1.0

Customer did not leave a comment.

Sharne Krige 
Rating:
1.0

Had very bab issues with uhal

Eric L Jackson 
Rating:
5.0

Customer did not leave a comment.

rondel blythe 
Rating:
5.0

Customer did not leave a comment.

JOYCE ARMSTRONG 
Rating:
3.0

Customer did not leave a comment.

Thomas Briggs 
Rating:
5.0

Customer did not leave a comment.

Marvin Lusky 
Rating:
2.0

If I had known how this place looked I would have never gone there to rent anything. My wife was scared to get out and go in. It was dark, dirty and down right freaky. The owner was nice but that is the only good thing about the place.

Joe Ann Wiggins 
Rating:
2.0

The folks were flexible and helpful and the equipment was good. They don't have pads or other stuff, which worked out OK. Someone left the windows open on the truck and there were literal pools of water in the pull handle wells of both doors.

Mike Myers 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CRUMITY 
Rating:
5.0

Customer did not leave a comment.

ARTHURENE MCCUTCHIN 
Rating:
2.0

the pickup location was in a trailer, in the back of the woods. It was absolutely disgustingly dirty.

JOHN ZOLLNER 
Rating:
1.0

Customer did not leave a comment.

kirra gilmore 
Rating:
1.0

The location I picked up the truck from was filthy. It was a mans dilapidated house that should have been condemned. It was absolutely filthy. I had to go inside to do paperwork. Unfortunately, his computer didn't work. I spent over an hour at this location waiting for him to figure out a way to do the paperwork. He hand wrote it. His house was filled with smoke and smelled like cat urine. It was incredibly unnerving and I did not feel comfortable at all. I was about 5 seconds away from leaving without the trailer, but there was no other place around there where i could get the trailer. I would like a refund for this rental.

DIRK HELMING 
No reviews have been submitted for this location.

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