I am very disappointed with this location and drop off. The sign on the door said that business hours were from 9 to 5 but no one was there when I dropped off the van at 11:30. I did miss the email about drop off details and now I'm stuck with an after hours fee. I tried calling the drop off site and left a message but no one called me back. I call Customer Service but Uhaul still wants to charge the fee even though I dropped off the van 2 days early. This is a small fee but I am very disappointed with the technicality. Uhaul used to be my go-to but now I am a very disappointed customer.Dustin B.
Customer Reviews for Montgomery Station Self Storage
(Distribuidor de U-Haul del vecindario)
Loveland, OH 45140
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
U-Haul failed to deliver a car carrier to the rental site per my reservation and I was forced to use a dolly instead. Very disappointed. Mike at the site was excellent to work with and provided excellent customer service in spite of the failure of U-Haul.Mark K.
El cliente no dejó un comentario.Logan F.
Mike was outstanding and made the entire process smooth.Mark K.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Robert R.
Don't change the amount billed unless you talk to the customer. Also, the link in the bill which was emailed doesn't work.James R.
Nobody was there so can not say anythingJanet W.
El cliente no dejó un comentario.Jonathan E.
I received the best service ever from this location! This Uhaul franchise operator is very easy to deal with and genuinely concerned about your making your move a success. Thx, NickNICHOLAS B.
The person who worked with me was knowledgeable and very helpful.Phillip C.
El cliente no dejó un comentario.MICHAEL G.
absolutely nothing! Staff was very kind, informative and helpful. I would recommend this location to everyone.sheila M.
El cliente no dejó un comentario.John D.
Nothing, everything was perfect.Lisa P.
My only complaint is that I should not have been charged mileage for the round trip difference in miles between the location where I reserved a truck and the location I was subsequently rerouted to.DAVID P.
Wasn't sure where to leave trailer. Looked through app and signs on door and couldn't find best place to leave.Mitchell S.
El cliente no dejó un comentario.PHILLIP L.
El cliente no dejó un comentario.Mitchell M.
The owner was very helpful to us old farts.Storm H.
El cliente no dejó un comentario.Claudia G.
We were missing an attachment to our truck that we had to buy. It would be nice if that locstion sold those attachments if they commonly rent out trailersValerie C.
El cliente no dejó un comentario.eduardo E.
El cliente no dejó un comentario.Patricia M.
Your computer program kept giving an error. I have a Subaru Outback 2016, and have used to 5 by 8 in clothes trailer, several times with this car. However, Thislast time, your computer program, continue to say that but pasty is wrong for the equipment. You're personal had no clue what that message meant. Thankfully, miss did not prevent me from giving the trailer.Dan R.
Attendant was very friendly and helpful. Was open when he said he would be. Cleaned out truck and checked fluids before hand. Truck worked perfectly.Ray K.
El cliente no dejó un comentario.Jared B.
Terrible experience. There was no one there when I tried to pickup the UHaul and no one called me the day before to tell me of any issues.Kris W.
El cliente no dejó un comentario.Stuart B.
The customer service at this location is excellent.richard M.
bottom light on the trailer drained our battery. Had to get a new one.Betty D.
Outstanding. Great owner so conscientious.Michael D.
Great service!Aqeeb S.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.stephanie W.
The billing structure confusing me, maybe because it defaults to a 6 hour rental for $29.95. Yes, I had the truck for 12 hours, but was charged an additional $59.90, not $29.95 x 2, and for what again? Oh well, I needed a truck and U Haul is one of only a few providers so i am stuckjohn M.
El cliente no dejó un comentario.tony K.
El cliente no dejó un comentario.Bridget G.
El cliente no dejó un comentario.walter R.
El cliente no dejó un comentario.Shannon R.
Great customer service.Eric B.
El cliente no dejó un comentario.george P.
El cliente no dejó un comentario.Allison D.
El cliente no dejó un comentario.WILLIAM C.
Mike does an excellent job!!JIM S.
El cliente no dejó un comentario.Han P.
No improvements needed! Staff was extremely helpful especially with the 24/7 ride share! Truck was extremely well kept and clean and everything worked flawlessly. Moving went extremely easy! If you need some good folks to help you out. These are those people. Will be back whenever I need equipment!!Joseph P.
Nothing all is well every time I've rented with Uhaul! Keep up the great job!Thomas O.
El cliente no dejó un comentario.Spencer B.
El cliente no dejó un comentario.Frederick B.
El cliente no dejó un comentario.Joshua R.
Great experience throughout the serviceMusatya B.
Gentleman that helped us was friendly and made the process go smooth as silk. ¡Gracias!Ann J.
El cliente no dejó un comentario.Allison M.
The man was extremely nice and would go out of his way to help if needed.Jared S.
El cliente no dejó un comentario.Jessica J.
agent was very help full and they help me to swap the tuck very quick.ramesh G.
Excellent and friendly customer service.Jim S.
El cliente no dejó un comentario.Phillip L.
El cliente no dejó un comentario.SHIXUAN Z.
El cliente no dejó un comentario.joe S.
Mike was awesome! Wish there were more people like him. Very friendly and made sure the rental experience was very pleasant.Kent M.
Mike was great, saved me a lot of time by letting me borrow his tow ball, when mine was left at home.joseph H.
El cliente no dejó un comentario.AMY F.
El cliente no dejó un comentario.Monte S.
Everything was superb service!KEENA R.
Mike was fantastic!David H.
Great customer service. Best U-haul experience I've had.John G.
Mike was great!Amy L. W.
The gentleman at the location was extremely friendly and accommodating. The experience was smooth and pleasant.Jonathan S.
Everything was ready and waiting when I got there. The manager explained everything , and was real nicedennis R.
El cliente no dejó un comentario.Robert S.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!