Customer Reviews for Montgomery Farm & Garden
(U-Haul Neighborhood Dealer)

359 reviews

1762 Big Hill Rd   Berea, KY 40403

(859) 228-0472

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(859) 228-0472

1762 Big Hill Rd
Berea, KY 40403

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Amber Quinn 
Rating:
1.0

Horrible. No person at location the building I all locked up. With a note on door to call a number for U-Haul customers. I called. About 15-20 min later 2 older men show up asking what I wanted. I stated I rented the 4x8 trailer they told me to back up they hooked it up. Told me to turn my hazard lights on and I was good to go they would send me information in an email. I get home. The trailer is damaged inside was not cleaned out and I got over charged $30.. I called U-Haul to report the damages and that the inside was not cleaned out. Talked to (2) different people then a few hrs later I get an email from U-Haul to confirm the trailer and plate # when I had already given that information to the (2) other people I talked to. And the plate and trailer # in the email did not match and what trailer I had so once again I am on the phone with U-Haul. Talked to (2) different people again about giving them the correct plate/trailer # and stating That I got overcharged $30. This whole experience was horrible. My house is currently on the market and will need to rent a truck once it sells and will not be using U-Haul.. it's 3 days later and still no refund.

Kerri Thorne 
Rating:
5.0

Super easy to book using online tool and resources. Even though this was special equipment, calling for support was not hard. Location is very customer service focused.

Shawn Snarey 
Rating:
2.0

This was a drop off location only, there were no personnel on site. However there was a handwritten note on the door with instructions and a phone number if questions.

KELLI ALBERT 
Rating:
3.0

Do not know it was my first time. Talked to a person on the phone did everything on the phone. Did not see a person.

JAMES VANWINKLE 
Rating:
1.0

Dropped the truck off Sunday, and it wasn't checked in until Thursday. I kept calling to check on it so that I wouldn't be charged.

Matthew Harden 
Rating:
5.0

Customer did not leave a comment.

Kenneth Leventry 
Rating:
5.0

Customer did not leave a comment.

CARLA MCWhORTER 
Rating:
5.0

Customer did not leave a comment.

Joseph Tarter 
Rating:
5.0

N/A

Sarah Ritchie 
Rating:
3.0

Super accommodating and easy to work with.

John Pyka 
Rating:
5.0

Customer did not leave a comment.

Bryan Messer 
Rating:
2.0

The containers were not delivered to me on time. They were very late coming to me. Many items were broken. I'm not happy at all with the service. Although Becky in CT was very helpful and such a great person.

Stephen Phillips 
Rating:
1.0

Buddy did not check in our truck for 9 days after we dropped it off, and our truck was mistaken and our bill was ran up to $3,200.00. Thankfully Corpus Christi, TX U-Haul was able to fix the problem.

Sharlene Goree 
Rating:
1.0

Make sure the rep isn’t drunk!

Eula Elliott 
Rating:
3.0

Customer did not leave a comment.

John Davidson 
Rating:
1.0

I was told I could modify my drop-off location at the time of pickup. However, nobody familiar with U-Haul procedures was present to help me. So I could not modify the drop-off. Luckily, I had already paid online because I would not have been able to make a payment at the pickup store. Also, the six moving blankets I had ordered were not in the truck ($5 cost). Plus, when I paid online there was an unexpected $5 environmental fee tacked on that had not been mentioned before. I plan to pursue getting a $10 (+ tax) refund from U-Haul.

Michael Sturgill 
Rating:
4.0

Customer did not leave a comment.

Rodger Mason 
Rating:
1.0

Customer did not leave a comment.

Bruce Hembree 
Rating:
5.0

Customer did not leave a comment.

Rhonda Eden 
Rating:
5.0

The staff was very helpful.

Dianne Craig 
Rating:
3.0

Customer did not leave a comment.

Cheryl Joyce 
Rating:
5.0

As the President of a Non-profit Organization that has rented Uhaul equipment for many years at numerous locations I, have NEVER received the loyalty, professionalism or, kindness I received at Montgomery. After having 2 unfortunate issues with 2 prior Uhaul locations, This business reminded me I was valued as a customer. I'm forever grateful, John Wyatt

John Wyatt 
Rating:
4.0

Customer did not leave a comment.

Dan Knox 
Rating:
4.0

Customer did not leave a comment.

Mary Goodale 
Rating:
5.0

Customer did not leave a comment.

Sherry Estes 
Rating:
2.0

We showed up to the place we selected for pick up and we’re told to go to another city entirely for pick up. They told us the wrong address and we had to drive back to a third location in the original city . Then an employee approached us to “help” but also said he had no idea about the trucks and equipment. It took us an hour past rental time to be able to acquire our truck and we were never notified of a change in pick up place or the size of the truck. I also felt that it was very steep to charge for the truck, per mile, and then have to fill the gas back up as well. However in the end the truck did what it was supposed to do, I recommend you reserve for well past the amount of time you need to ensure you get it back in time. Be sure to double check they haven’t changed your reservation without notice as well.

Casey Bowlin 
Rating:
5.0

Everything was perfect and made the stress of moving much less. Have recommended Uhaul containers to all my friends.

Melody Jones 
Rating:
4.0

I'm abit old school, so doing the renting of a truck at a distance and on a phone seems very foreign to me. But in the end it went well, smooth. I prefer talking face to face with a human being and having a paper contract in my hand. I will recommend this location to others as I have done business with this location before with very positive results.

DOUG MORRE 
Rating:
5.0

Customer did not leave a comment.

Lisa Rodgers 
Rating:
5.0

Good location great management.

CHRIS DANIEL 
Rating:
5.0

Buddy was very friendly and helpful.

wayne durett 
Rating:
4.0

Customer did not leave a comment.

gary conley 
Rating:
5.0

I called the owner of this location to verify hours of operation and to let him know I needed to drop off. He was absolutely amazing as well. I was able to drop off without any issues at all. I would also highly recommend him as well to friends and family. This U-HAUL experience has been the very best. Thank you all!!

warren moore 
Rating:
2.0

NO ONE THERE! CLOSED EXCEPT FOR DROP OFF!! NO ONE TO HELP GET TRAILER OFF!!

Rodger Mason 
Rating:
3.0

Ordered two dolly’s (regular dolly and furniture Dolly) to assist in the move. Didn’t receive either of them. Tried to call the location to see if I could just go pick them up myself but nobody answered and I never heard back from them. The dolly’s would have made the move so much easier on me. I disputed the charges for the dollys though and Uhaul removed them for me. So at least I didn’t have to pay for them.

Adam Claypoole 
Rating:
3.0

Customer did not leave a comment.

BECKY STONE 
Rating:
5.0

Excellent service and communication

Tina Pfeiffer 
Rating:
5.0

get the order correct and be able to contact a rep. on the phone without waiting over an hour.

kay swanson 
Rating:
5.0

Customer did not leave a comment.

BARBARA EVERSOLE 
Rating:
5.0

Customer did not leave a comment.

JARED SIPPLE 
Rating:
5.0

Customer did not leave a comment.

Cathy Jarvis 
Rating:
1.0

Customer did not leave a comment.

Shanda Smith 
Rating:
3.0

Customer did not leave a comment.

Charles Armstrong 
Rating:
3.0

Service the vehicle before you let somebody drive it. Check engine light was on the whole time!

Diana Likens 
Rating:
2.0

This location was not convenient to me and not the location I reserved. I was not notified of the location change so it was very much out of my way. I have used U-Haul many times over the years and always had a good experience. I do not appreciate the way this was handled however so I might make another decision going forward.

Marvin Martzall 
Rating:
5.0

Customer did not leave a comment.

OKIE WOLFE 
Rating:
1.0

Bud Montgomery left my furniture on his property for almost 4wks without having it shipped. He also took the covers off of containers and let it rain in them. I have 5-6 pieces of furniture that is totally destroyed over his neglect. I had to have a family member pick my furniture up and bring it to my house. He told me that my furniture was being picked up on 28 of June, instead I find out that on July 14/15 that my containers where still sitting on his property in Berea, Ky. I deserve to have a claimed filed on this man for the way he neglected his job and left my containers out I. The rain without covers on them. He should not be allowed to continue to have your business. My phone number is +18595959775. Would be glad to speak to anyone on this matter.

Edwina Robinson 
Rating:
4.0

Everything was good.

Deborah Starks 
Rating:
3.0

Customer did not leave a comment.

Ryan Kyle 
Rating:
3.0

The proprietor went out of his way to get us a rental after the truck we had booked 8 weeks in advance was not available the day of our rental and our agreement was cancelled without leaving us any options. We contacted several locations and trucks being double-booked is common. I would suggest calling a few days in advance to ensure you have a truck so you are not stuck like we were.

Joanne Snyder 
Rating:
5.0

Vender was very helpful.

WILLIAM FARMER 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ashet 
Rating:
5.0

Customer did not leave a comment.

Brian Couch 
Rating:
1.0

Better communication. I had scheduled pickup for 8 am only to get to the pickup location and find that they didn’t open until 9am so I had to wait an hour for them to open. No one showed up at 9am so I had to call several times to get ahold of someone who told me where the key was. None of the other equipment was in the truck i.e. appliance dolly or furniture pads and I had to spend over an hour trying to get ahold of customer service for help. All this made for a very stressful move day. I also wasn’t excited to see that I was charged overage on milage due to the pick up location being changed(by uhaul) to a place 15 miles away. Overall this was a terrible experience on an already stressful day. At this point I doubt I will be giving Uhaul my business in the future.

CLAYTON TONNEMACHER 
Rating:
5.0

Customer did not leave a comment.

Siree Mc Rady 
Rating:
4.0

Owner was quick to assist.

Steven Herold 
Rating:
5.0

Customer did not leave a comment.

PAUL HUNTER 
Rating:
4.0

Customer did not leave a comment.

John Rogers 
Rating:
4.0

Test and clean the equipment.

G. Derrick Hodge 
Rating:
5.0

Customer did not leave a comment.

sam stolkley 
Rating:
3.0

Customer did not leave a comment.

Penny Hensley 
Rating:
5.0

Customer did not leave a comment.

Justin Hoskins 
Rating:
5.0

This place was great, it looks like it would be difficult to get in and out of, but it really isn't.

Paul Hunter 
Rating:
5.0

Would highly recommend!

keith claypoole 
Rating:
1.0

No one was there when we picked up the rental. Had to wait 30 mins for them to show up.

Kyle Simmons 
Rating:
5.0

Customer did not leave a comment.

Barbara eversole 
Rating:
5.0

This is a great place to pick up &drop off.one has the trailer hooked up by the time one has got my paperwork ready.this is one of the best u haul dealer I’ve ever rented from.They are really nice people

FLOYD JONES 
Rating:
3.0

Have used this location to drop off U-Haul trucks/trailers due to close proximity. But, no one ever is there. No personal interaction.

DAVID DIHRKOP 
Rating:
4.0

Place has been closed each time I’ve returned a rental.

DAVID DIHRKOP 
Rating:
5.0

Customer did not leave a comment.

Edward Garrison 
Rating:
3.0

Customer did not leave a comment.

Denise Whitaker 
Rating:
5.0

No problems here.

DAVID DIHRKOP 
Rating:
5.0

Customer did not leave a comment.

Julius Stanley 
Rating:
5.0

Customer did not leave a comment.

Erica Gibson 
Rating:
3.0

Closed early

Eric Switalski 
Rating:
5.0

Customer did not leave a comment.

Sandra Bergquist 
Rating:
5.0

Customer did not leave a comment.

Carl Mason 
Rating:
2.0

Customer did not leave a comment.

Michael Foster 
Rating:
5.0

No improvements needed.

Jeff Roberts 
Rating:
4.0

We had an issue in that U-Haul scheduled my truck pick-up at 8:30 am but the local store didn't open until 9:00 The dealer got there as quickly as he could and he was very efficient and helpful.

William Ramsay 
Rating:
2.0

We dropped off the truck and trailer at about 4:30PM on Thursday, a day before it was due, well before the posted closing hour. No one was there and the place was locked up tight. I went back twice over the next two days and never found anyone there which was a problem as I left my Handicapped parking Tag in the truck. I got a receipt saying they received the truck and trailer at 2:38PM on Friday?

Richard Beishline 
Rating:
2.0

Dropped off truck and trailer one day early. They show receipt of them about a half hour before due, the following day. I never saw a person at the facility though I dropped off the truck and trailer at least 3 hours before their posted closing time. Went back there twice about mid day each of the next 2 days and the place was locked up. I left a handicapped parking tag in the truck and needed to retrieve it.

Richard Beishline 
Rating:
4.0

The truck was not clean but it was not the fault of this location as we were a last minute pick up. We rented over the phone from another location and everything was wrong. This location helped us out of a bad situation!

caroline miller 
Rating:
5.0

Customer did not leave a comment.

Gabriel Gillingham 
Rating:
1.0

Customer did not leave a comment.

Tracey Bryant 
Rating:
4.0

Customer did not leave a comment.

Donald Gassett 
Rating:
2.0

They were closed when they should have been open

Stephen Jones 
Rating:
4.0

Customer did not leave a comment.

Kendall Gadd 
Rating:
5.0

Owner was great! I forgot to check the email for return time and was a couple of hours late returning the truck. I was fully prepared to pay the extra day. Owner said it was not a problem, checked the vehicle in and sent me on my way. Great service!

paul seyfrit 
Rating:
5.0

Very nice rental experience. Bud was very helpful

GREG HOWELL 
Rating:
3.0

The mobile app / smart phone option is very difficult and frustrating to use. Not user friendly.

Jason Friend 
Rating:
2.0

Customer did not leave a comment.

jimmy gabehart 
Rating:
4.0

Customer did not leave a comment.

Brandon Schurter 
Rating:
4.0

Customer did not leave a comment.

Kevin Cosby 
Rating:
3.0

Not able rate the drop off location due to it being closed on Sunday.

Robert Yuraitis 
Rating:
4.0

Customer did not leave a comment.

jon elliott 
Rating:
5.0

Customer did not leave a comment.

jon elliott 
Rating:
3.0

Customer did not leave a comment.

Patrick Dillon 
Rating:
5.0

Customer did not leave a comment.

randall matthews 
No reviews have been submitted for this location.

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