Pulled right in with the trailer and was in and out in less than 10 minutes.John B.
Customer Reviews for Montgomery County Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service love KathyWAQAR M.
Customer did not leave a comment.Alvaro U.
Customer did not leave a comment.BRYAN R.
Customer did not leave a comment.ERIC V.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.MOHAMED Z.
Thank youRENE H.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.KRZYSZTOF K.
Customer did not leave a comment.MICHAEL B.
All of the staff were friendly, professional and helpful.JOHN G.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.KRZYSZTOF K.
Customer did not leave a comment.GARY N.
Did excellent job, quick, considerate, understanding and friendly service. Definately cared!! Well done. Continue to do more of the same.STEPHEN C.
Nice and simple to drop offHAROLD H.
The people running this location are nice and helpful. But a dispute with U-Haul's "area field manager" regarding a gas charge resulted in completely unreasonable result. The amount of gas marked on the contract was not right so I took pictures of the mileage and gas level at rental and at return plus the gas pump with I replaced the gas. They charged me for three gallons (at $4.50/gal) even though the level was exactly right. Disputed the charge and sent pictures and was told I should have disputed the gas level with the location - no matter the pictures and proof of the entire situation. So after many years using them never again at U-Haul.CRAIG S.
Quick and easyWILLIAM JAMES G.
Customer did not leave a comment.SERGIO R.
Very friendly staff. Very welcoming atmosphere. I would definitely rent from here again.SANDRA BOUDREAUX W.
Customer did not leave a comment.GEORGE L.
Customer did not leave a comment.MICHAEL M.
I'm not sure how you would do it but a clearer indication of where the key box is located would be helpful. It was hidden from view by trucks. It wasn't difficult to find but its location wasn't obvious.Guy S.
Customer did not leave a comment.KERRIS H.
They were awesome here!!! Kathy was so helpful with everything I needed!! Thank you so much!!Dawn O.
Not a lot more to improve, simple process and helpful staff.Karl K.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.JOHN THOMAS S.
Customer did not leave a comment.Keith P.
Customer did not leave a comment.SAM S.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.Ikbel H.
Woman who ran the place was rude and off-putting. She acted as if we didn't know what we needed and asked questions as if we were making the reservations on-site. We really just wanted what was reserved by my company weeks ahead of time but she proceeded to act like we didn't know what we were doing. The man that hooked up the auto transport was very nice and apologized for the lady who was apparently his supervisor.Britt J.
Customer did not leave a comment.Keith B.
They were excellent, very good serviceLinda J.
Customer did not leave a comment.TIMOTHY W.
I was unaware that if you were not at your pickup location within an hour of your scheduled time that you would not be able to check in with the 24/7 truck share. Had I known this, I would have found a way to get to the location at that time. Instead, I got to wait an hour on hold until someone could change my pickup time, at 11 pm.Robert S.
Customer did not leave a comment.Ramiz S.
Customer did not leave a comment.NOEL B.
Montgomery Self Storage was a great place to rent from. It's my new go to for rentalEDWARD H.
No much to sayDavid B.
Get more employees. The onky guy working was "out on the property" when we came to return our rental, and we had to wait 20min for him to return.Stephen A.
The service is great!!!CARMEN V.
Make sure all the lights are good on the truckDaniel K.
Can't think of anything, well done!Paul T.
Great location! I always use this location whenever I can.RICHARD S.
They went above and beyond and make my move smoothELIEZER M.
Never recommend anyone to this location.JAVID Q.
Customer did not leave a comment.MARIA DAVALOZ P.
Keep up good work - excellent customer relations with curtesy and kindnessSTEPHEN C.
Friendly and informative. Easy experience. I messed up my reservation and she fixed it on the spot. Excellent experience.MATTHEW E.
Customer did not leave a comment.Samuel R.
Awesome workers here. Very informative, especially for being new folks in town.Samuel R.
I came to drop off my trailer at this location even though I had confirmed drop off at another U-Haul dealership. The gentleman that helped me was very very pleasant and accommodating. He was a pleasure to to deal with. I will try to use this location in the future if I have the opportunity. Thanks so much...PTPaul T.
Customer did not leave a comment.RIZALDY S.
Customer did not leave a comment.RENE C.
Owners at this location were AWESOME!!!! I couldn't recommend higher. They went above and beyond to make sure I got my garage moved without incidence. Thanks Montgomery county self storage for being the best!!!Matthew D.
didn't have any contact with the office inside.ALICIA R.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.ELAD T.
Customer did not leave a comment.JOSPEHINE B.
Customer did not leave a comment.NICOLAS A.
Very quick and efficient drop offJEFFERY M.
Customer did not leave a comment.CHARLOTTE P.
Customer did not leave a comment.Chiedu G.
The computer system let me reserve a truck for 7AM pick up, but when I went to pick the truck up, the mobile check-in said I had to wait until the store opened at 8:30 to do an in person pick up. The receptionist told me the system should not have allowed me to rent a truck at that time. â€¦But it did. Luckily this was only a difference of 90 minutes. If I'd had to wait much longer it would have been extremely inconvenient. Additionally, I would have rented a truck at a different location if I'd known I couldn't pick up until 8:30.Virginia C.
I am a frequent renter, and the people at this location are very professional and helpful.SERGIO R.
Customer did not leave a comment.Ronda W.
Terrible location for a drop off. Places to drop off are not marked well; parking lot was over flowing with non-uhaul cars making returns more difficult than required. Would not even choose location if I was paid.CASEY C.
Kathy was super helpful in setting up the rental over the phone. And when we arrived everyone was great getting the equipment hooked up. ThanksP B.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.WILLIAM K.
Be sure that your customer gets his bill/check/ticket/invoice once he/she requests it. It's been a problem to get mine; I've asked for it and received an email saying that it has it but I can not get it. I've asked for an attachment and still have not get it either.Orlando S.
Customer did not leave a comment.KEVIN A.
Kathy was so friendly and helpful. Great customer service!BRITTNEY B.
Perfect service.Austin S.
Can't think of anything. Very content.Steven L.
No issues. Good experience with this location.DAVID P.
The app to return the uhaul after hours was NO help. App wasn't able to find my location after several attempts and after adjusting my settings.MARLON E.
Very friendly and easy to work with.Mark H.
Customer did not leave a comment.GABRIEL A H.
Professional and courteous staffKEVIN T.
This location has a very limited area for returning trucks after hours. The parking lot is small and there is no other place to return a truck if personnel aren't on site.STEPHEN S.
Customer did not leave a comment.Stacey H.
Great job, friendly and helpful. In and out quickBret A.
Staff was amazing!NICOLE K.
Customer did not leave a comment.BRENT S.
Customer did not leave a comment.ALFRED Y.
Very convenient!DEACON W.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.SHARON BRASELL P.
Customer did not leave a comment.KYLEEN B.
Customer did not leave a comment.RAMIZ S.
This was a very easy process to rent the trailer and return it.AARON V.
Customer did not leave a comment.Amy F.
Customer did not leave a comment.LAURA R.