Customer Reviews for Montambaults Inc
(Distribuidor de U-Haul del vecindario)

226 comentarios

1676 Thomaston Ave   Waterbury, CT 06704
(@ Homer)

(203) 756-2208

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(203) 756-2208

1676 Thomaston Ave
Waterbury, CT 06704
(@ Homer)

Services at this Location:

Location Hours

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Rente un Hand truck y ellos Sele olvidó entregármelo me fui recordó 15 millas la secretaria quedó en concederme 15 millas por su error y como quiera me cobraron extra y no me dieron las 15 millas que perdí por su error

STEVEN S. 
Clasificación:
5.0

The customer service was great. however I noticed there were additional charges I wasn't awarded of,a cleaning service in the amount of $50 and environmental fee. My preference in the near future before there's any hidden fees I would greatly appreciate a-least a call back n discuss these hidden fees.. Communication is everything ! Overall experience was great. Also due to the storm they were very understanding to allow me to have rental for a couple of days.. Great job! God bless n be safe n healthy.

ALEXIS O. 
Clasificación:
3.0

I can recommend that U-Haul should have a couple of more trucks then one at this location

TRACY H. 
Clasificación:
5.0

Thank you to all involved for understanding our situation as our move did not go according to plan because of the blizzard. We appreciate the understanding and help you provided.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Murat B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus Ian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB P. 
Clasificación:
5.0

This is for U-Haul as a whole company. Please let the customers know, immediately, during reservation, if a selected vehicle is NOT available at the preferred pickup location, on the selected date. Do NOT wait until the day prior, when customers phoned in to confirm, and give them the news.

VINH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc P. 
Clasificación:
5.0

The young woman who processed our order was very helpful, efficient and competent and we appreciate that. ¡Gracias!

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

The tank was not full upon pickup, it was about 7/8 full but the mobile pickup app wouldn't allow me to upload a photo of the gas level. When I dropped it off there was a query from the center about why I was returning the tank about 7/8 full. UHaul either needs to fix their app or the store employees need to check the gas tank level before the truck is driven away to avoid awkward moments like this for customers.

David B. 
Clasificación:
5.0

Nothing all are ok

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA G. 
Clasificación:
5.0

The employee Ed was knowledgable and friendly. I even called him on Sunday, his day off, to confirm i had checked the van back in correctly and he helped me and was courteous. I'll definitley use the services again from that location.

Sheranda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara C. 
Clasificación:
5.0

Professional and polite customer service. The van was clean and they did a good job of explaining where the accessories were located i.e. windshield wipers, lights, gas gauge, etc. Drop off was easy and they sent an adjusted bill the next day. Great rental experience for a fair price.

William D. 
Clasificación:
5.0

We were greated promptly in the store. Store associates were friendly. They assisted us by starting the vehicle for it to warm up and placed all equipment in the back. It was quick and efficient. Gracias

Trecia R. 
Clasificación:
3.0

Needed a one way truck, had issues prior to getting the 15fr truck I used. Was not able to drop off where I needed the truck to be dropped off was forced to take the truck 3 hours back to where i moved from, as well as pay additional mileage, and gas for another vehicle. Overall very unhappy with this Uhaul experience. I have spent more money moving then I have ever had too using a uhaul.

Germain W. 
Clasificación:
3.0

They were excellent in terms of customer service and checking out the truck was a speedy process. Unfortunately, they don't sell boxes or other supplies and didn't have furniture pads. For this reason, I selected a Uhaul location, not a neighborhood location. I can't fault the location for doing their job, but Uhaul should have never reassigned by rental pickup. I have now had two disappointing experiences with Uhaul over the last two months. What's the point of making a reservation if it is very likely to change at the last minute? I received a call within 24 hours of my pickup to say they didn't have the truck size I reserved. They also said it was available at a different location than I selected. This is unacceptable. Uhaul should have the truck driven to my selected pick up location, not change it at the last minute. It meant stopping at a different location 30 minutes away and waiting in line for another hour or more to pay for boxes, rope, and furniture pads. The other location was horribly understaffed and in total disarray. I also paid for 2 dozen furniture pads but was only given 1 dozen, which we realized as we were folding them up post move. Uhaul loses a lot of its convenience when it adds several hours to the process, which cuts into moving time. I'll be looking elsewhere for my next move.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
3.0

More signage for Uhaul

Sarah B. 
Clasificación:
4.0

This comment is not about the location - it is about UHaul - U Haul moved my pickup location 10+ miles from my reservation incomveniancing myself and those helping me.

Rainer G. 
Clasificación:
5.0

Only complaint our rental was 6AM July 29 to 6AM July 30 and by 5PM on the 29th they were calling to see when we were dropping truck off I get they had the truck booked for 30th but we shouldn't be rushed to return it since we paid for 24 hr rental

Neil D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga C. 
Clasificación:
4.0

No one was there , so , we use the drop off box service, good service.

abdul S. 
Clasificación:
4.0

Location an shop were fine, truck was in pretty rough shape. Only had 67,000 miles, felt like a truck with 167,000 miles.

jacob B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonello C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelio C. 
Clasificación:
5.0

There was someone waiting for me outside when I drove up, and he showed where to park and what to do. Then Mr. Montambault himself was communicative and helpful - he allowed me to leave, saying that he'd call me later if there was an issue, when it became clear that this wouldn't be an easy check-out due to the blankets/dolly mix-up on the front end.

Jonathan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

great person

mario A. 
Clasificación:
3.0

The truck could not be driven above 50, the steering was so bad, the truck would pull to the left. Any bump in the road the truck would veer left, very nerve racking. So maybe the vehicles should be checked better this was definitely a safety issue.

Antonio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario A. 
Clasificación:
3.0

El cliente no dejó un comentario.

dora P. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

I rented a 20' truck and they let me take the truck with a 2 foot crack in the windshield. I rented another truck at Penske the same day and they wouldn't let me take a truck because it had a crack. Penske truck was much nicer.

Sergei B. 
Clasificación:
5.0

The personnel was very friendly

Katharina Y. 
Clasificación:
5.0

This location was outstanding. My experience with U-Haul as a company was dismal. I made a reservation for a trailer at a certain location, and received confirmation. When I called that location to confirm, they had no record of my reservation. After calling 800 GOUHAUL, and waiting on hold for 45 minutes (!!!!) I was told my trailer was at a different location, and nobody knew why. When I picked up my trailer, we discovered that my wiring (installed by a different U-Haul location) had not been done correctly. In the end, we made it work, but sadly, it was a very frustrating experience.

TD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro E M. 
Clasificación:
1.0

Not call 300 times for an estimated drop off time, expecting equipment prior to the contract times. This location is crappy and dirty and harassed me during my moving process. Absolutely ridiculous. I am completely unhappy with their conduct.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarine N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

Great customer service, friendly staff. Highly recommended and well definitely use there service again when needed.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

charmaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

5 Star Dealer

scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rildo C. 
Clasificación:
3.0

The truck came without a lock. There is a mileage charge, which is not the case with Enterprise. The Truck has a bad gas acceleration.

Mustafa H. 
Clasificación:
5.0

Very nice and professional

Jason L. 
Clasificación:
5.0

Very accommodating and excellent overall experience

Peter J. 
Clasificación:
5.0

No issues at all. Completely satisfied.

William H. 
Clasificación:
4.0

ND

Melissa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
2.0

A woman came out and was trying to direct us where to park. She was yelling and waving her hands when we knew clearly where to park. She was not friendly at all. The area is much nicer to drop off then the other location in Waterbury where traffic is congested.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noldi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

great customer service will definitely rent from again

glenford J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Very friendly location. Very detailed instructions and information regarding the vehicle. I would recommend it.

Roseli T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn D. 
Clasificación:
5.0

The owner was extremely helpful and accommodating with the rental. I would recommend this location for any rental needs.

Suzanne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin I. 
Clasificación:
5.0

I was more than pleased. The pick-up was ready early and Montambeault's called to let me know that I could pick it up. I will do this again.

Mark O. 
Clasificación:
5.0

Pick up and departure was fast.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Conor M. 
Clasificación:
5.0

Ed was very informative.

Lori E. 
Clasificación:
5.0

Johnathan and Salam are very helpful and professional. The only need more 10 ft trucks at the location.

Mark R. 
Clasificación:
4.0

They have one computer if someone is using it for other business function it will be a long wait. The U haul itself was in poor condition inside and out, it ran poorly as if the transmission and ignition is on the way out. I prayed the truck didn't die on me in the middle of traffic. I definitely would not use u haul for a long distance move due to how old truck was and the poor performance, I would squeeze more out my wallet and pay movers that way if their truck breaks down its their headache. The truck was so old it only had the wood rails to try to tie down anythjng. Buyer beware the hand truck is for light boxes it not rated for appliances, if you use the hand truck for appliances it won't work out very well you.

Lisa W. 
Clasificación:
2.0

El cliente no dejó un comentario.

April W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonelle H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hobson David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryAnn O. 
Clasificación:
5.0

Excellent service before and after picking up the trailer!

Suzanne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

Great experience! Nice people.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
3.0

Na

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE G. 
Clasificación:
5.0

Perfect thank you

Daniel M. 
No se han enviado comentarios para esta ubicación.

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