Customer Reviews for Monrovia Insurance Services
(U-Haul Neighborhood Dealer)

373 comentarios

490 E Duarte Rd   Monrovia, CA 91016

(626) 357-4155

Horarios de la ubicación

  • Lun. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(626) 357-4155

490 E Duarte Rd
Monrovia, CA 91016

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Exelent

Salvador A. 
Clasificación:
1.0

Gas line on truck was broken. Still made me pay full price. They gave me the truck in that condition.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

Great customer service and awesome environment

JOSE G. 
Clasificación:
4.0

The 800 number on the door for U-HAUL was didn't work with my cell phone.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY K. 
Clasificación:
3.0

We ordered a package of furniture pads, which were not present when we picked up the truck We reported their absence, but are still being charged for them.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg G. 
Clasificación:
5.0

Good service

FRANCISCO M. 
Clasificación:
5.0

Good customer service, great experience!

GINA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
3.0

Everything thing was fine -except they initially rented me a rig that had the fuel tank altered. I noticed that the fuel tank was empty I went to Costco a couple miles away and waited to fill tank. It would not accept gas. I ended up putting 4 gallons in-thepump kept shutting down And I thought maybe the pump was defective. Went to another gas station and had the same problem. So I took the truck back It was exchanged for one that worked. So I asked for $16 credit. She said they didn't charge me mileage on the defective truck??? What?? I just lost at least an hour and 4+ gallons of fuel So I asked for $16 credit-didn't get it. I spent over $2000 w you guys. Thought you may want to know. Thank you Mike Aspiotes

MIKE A. 
Clasificación:
5.0

Staff at rental location was excellent - friendly, on-time, courteous and knew their job. Checking and return were easy and efficient.

COY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ulrich G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN L. 
Clasificación:
2.0

Again a sub-contractor where leasing for UHaul is not is primary business and he closes at 1:00 pm on a weekday! Had to scramble to get unloaded so the truck could be returned before he closed.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULENE N. 
Clasificación:
5.0

This was the oldest U-Haul I've ever rented. Still, the location was great, the person working the desk was great, and it was a last-minute booking so I'm happy. Vehicle could've been cleaned better, especially the cab. I even swept the back as best I could, even though I didn't create any of that mess. I just didn't want you to think it was me! Overall very satisfied. Thanks Uhaul!

Jacob S. 
Clasificación:
5.0

Just keep up the great work!

WIL G. 
Clasificación:
5.0

Excellent professional customer service n value

CYNTHIA D. 
Clasificación:
1.0

Bad customer service! Very rude & unprofessional!

Mario P. 
Clasificación:
2.0

El cliente no dejó un comentario.

AN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn P. 
Clasificación:
5.0

Everything was just fine

Paula R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose M. 
Clasificación:
1.0

The customer service representatives were so rude and helpless. Instead of helping she asked very belittling questions. If I knew the answer, I wouldn't have had to ask. Very bad experience.

NOAH K. 
Clasificación:
2.0

The employee stated that there was more gas in the tank than there really was. I also wish I didn't do the mobile check-in because I didn't see the gas tank reading using that, or else I would've said something at the beginning.

Philip A. 
Clasificación:
1.0

I only moved to aluminum ramp they charge me $25 cleaning fee For DirtI don't know where dirt coming from

TIGER J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
5.0

We are a repeat customer

BRUCE M. 
Clasificación:
5.0

Excellent Customer Service with a smile…

Carroll D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUANNING L. 
Clasificación:
5.0

I appreciate their help very much.

CHARLES L. 
Clasificación:
5.0

The service was excellent.

JOHN V. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
3.0

Location had very poor cellular service so app timed out several times during pick up and return and thought process was over and was unable to get photo of odometer

ELLEN F. 
Clasificación:
5.0

To let us know about cigarettes smoke truck, the smell was bad , if they inspected the truck earlier, they can mentioned to me if I wanted like that ok thank

JOSE A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ZHONG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
1.0

Poor service…

MARCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

For me overall I thought The service was good, though a little more costly than I thought it would be. I think it would have been a little helpful to know exactly how to close the back tail door.

ROSEANNE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
2.0

Mileage and fuel gauge not match with paperwork

CARSON Y. 
Clasificación:
5.0

Very friendly

brenda E. 
Clasificación:
5.0

Truck is not cleaned or wiped down in between uses. Since we are still dealing with Covid that should still be implemented.

Marissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hung P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
5.0

Very nice lady that took. Ate of me

JOHANNA H. 
Clasificación:
5.0

Nothing in my opinion

FRANK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE V. 
Clasificación:
5.0

Have a restroom available.

ADRIAN D. 
Clasificación:
1.0

El cliente no dejó un comentario.

GHOVANNI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN C. 
Clasificación:
5.0

customer service was excellent fast and friendly

cameron D. 
Clasificación:
5.0

Please call me immediately. Although the location was great. The process was a nightmare. I spent $24 Ubering back home. You guys owe me this for the lack or preparation on your end. 626.627.1538

Diego C. 
Clasificación:
3.0

El cliente no dejó un comentario.

IVAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
1.0

The price is ridiculous and the milage was not 1/4 it was a lil under n had to bring it back with exactly 1/4 and still be charged more crazy

REBECCA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HONGBIN Z. 
Clasificación:
3.0

There were fish and urine odors inside the cabin, trucks may need a deep cleaning before being rented out again. Other than the smell, I liked the staff. Online check in was a joke and impossible but I blame corporate

Stacy S. 
Clasificación:
1.0

Staff was not friendly at all, closing at 12pm on a Saturday seems a little odd especially when most customers move on weekends. I was charged 2 extra days.

TIMOTHY W. 
Clasificación:
5.0

Betty was very helpful. She went out of her way to get me the truck I needed specifically for the item i needed to move.

Acencion O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY B. 
Clasificación:
5.0

Good customer service

MARDIA S. 
Clasificación:
5.0

Nice price

Francisco L. 
Clasificación:
5.0

Everything was perfect!

Clyde W. 
Clasificación:
3.0

It would be nice if they could clean the truck for the next customer The truck looks like it just got done from a long road trip

Javier C. 
Clasificación:
5.0

Myra the agent that took care of me was amazing. Nice and very knowledgeable. "Did what she said and said what she did type" of person.

Thomas R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvonne G. 
Clasificación:
5.0

Mayra is the best always!

ADRIANA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
3.0

The inside of the truck really wasn't clean

COURTNEY W. 
Clasificación:
2.0

Unkempt, poor service,

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian J. 
Clasificación:
1.0

Way too many unnecessary charges. I should have just rented a truck from Enterprise....I will not be using U-Haul again. $20.00 if you don't do an online check in. Enterprise would have charged 58 dollars and no mileage charges. Definitely will NOT use U-Haul ever again.

JERRY J. 
Clasificación:
5.0

Accidentally locked my keys in the truck at a hotel. Went to uhaul.com/help and asked them to send out a local locksmith. The helpline was completely worthless. Kept asking over and over if I'd like to get a quote. I kept asking to just send someone out and got the same response. Finally told them to forget about it and I just Googled a local tow truck company. Worthless fucking helpline!!

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
1.0

Very bad service truck was dirty outside And because they close at 1:00 pm There was on one to check it back I got the truck at opening time 9:00am I returned it at 3:00 pm dropped the key At the premises and got charge $ 20.00 For check in back I thing that I got that charge Arbitrary I hop they store get closed they don't have inventory only 2 dirty trucks

LORENZO C. 
Clasificación:
1.0

We were told they were open until 5pm arrived around 4:30 only to see signs they are routinely closing at 1pm.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNNA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ulrich G. 
Clasificación:
5.0

Small and no AC, but that's not a big deal. The woman who helped me was super friendly and got me on the road in no time. Trucks seemed to be clean and in good condition. No complaints!

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie B. 
Clasificación:
5.0

Brandon went above and beyond to make sure we had a easy pick up and return. His customer service was a 10.

Garrett B. 
Clasificación:
5.0

We have used this U-Haul several times and, were happy each time!

George B. 
No se han enviado comentarios para esta ubicación.

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