Comentarios de los clientes para Monrovia Insurance Services

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Monrovia Insurance Services

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Thomas R.
Clasificación:

Myra the agent that took care of me was amazing. Nice and very knowledgeable. "Did what she said and said what she did type" of person.

Yvonne G.
Clasificación:

El cliente no dejó un comentario.

ADRIANA R.
Clasificación:

Mayra is the best always!

MARK S.
Clasificación:

El cliente no dejó un comentario.

COURTNEY W.
Clasificación:

The inside of the truck really wasn't clean

david C.
Clasificación:

Unkempt, poor service,

Christian J.
Clasificación:

El cliente no dejó un comentario.

JERRY J.
Clasificación:

Way too many unnecessary charges. I should have just rented a truck from Enterprise....I will not be using U-Haul again. $20.00 if you don't do an online check in. Enterprise would have charged 58 dollars and no mileage charges. Definitely will NOT use U-Haul ever again.

Mark L.
Clasificación:

Accidentally locked my keys in the truck at a hotel. Went to uhaul.com/help and asked them to send out a local locksmith. The helpline was completely worthless. Kept asking over and over if I'd like to get a quote. I kept asking to just send someone out and got the same response. Finally told them to forget about it and I just Googled a local tow truck company. Worthless fucking helpline!!

WILBER A.
Clasificación:

El cliente no dejó un comentario.

Jose H.
Clasificación:

El cliente no dejó un comentario.

LORENZO C.
Clasificación:

Very bad service truck was dirty outside And because they close at 1:00 pm There was on one to check it back I got the truck at opening time 9:00am I returned it at 3:00 pm dropped the key At the premises and got charge $ 20.00 For check in back I thing that I got that charge Arbitrary I hop they store get closed they don't have inventory only 2 dirty trucks

Susan L.
Clasificación:

We were told they were open until 5pm arrived around 4:30 only to see signs they are routinely closing at 1pm.

Jessica K.
Clasificación:

El cliente no dejó un comentario.

SHAUNNA S.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE D.
Clasificación:

El cliente no dejó un comentario.

Ulrich G.
Clasificación:

El cliente no dejó un comentario.

Daniel R.
Clasificación:

Small and no AC, but that's not a big deal. The woman who helped me was super friendly and got me on the road in no time. Trucks seemed to be clean and in good condition. No complaints!

Vickie B.
Clasificación:

El cliente no dejó un comentario.

Garrett B.
Clasificación:

Brandon went above and beyond to make sure we had a easy pick up and return. His customer service was a 10.

George B.
Clasificación:

We have used this U-Haul several times and, were happy each time!

Jeremy M.
Clasificación:

El cliente no dejó un comentario.

Ethan S.
Clasificación:

Two of the three employees were not wearing masks, and the third one only was part of the time. I did not feel safe in this venue.

JERRY J.
Clasificación:

Maria and Sonya were AMAZING. 10 stars to both of them!

QUELLA S.
Clasificación:

El cliente no dejó un comentario.

Jerry J.
Clasificación:

First truck didn't work. I had to wait for the store to open. Second truck was dirty and smelled of cigarette.

YUXIANG Y.
Clasificación:

歧视人

Peter K.
Clasificación:

El cliente no dejó un comentario.

LINDA A.
Clasificación:

El cliente no dejó un comentario.

STEVEN S.
Clasificación:

Employee did not wear a mask or ask another customer to wear one who was not doing so. Was otherwise very friendly and helpful.

AKARAPOL H.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

WILBER A.
Clasificación:

Personally I do not care much about how clean the vehicle is because all I wanted was to move stuff on that day. And I definitely do not want to get charge for cleaning, but your system made it easy to just reject the $25 cleaning fee. But my problem was that it was not sure that this fee was removed when I checked out online. So maybe make this less confusing. I don't k now how, but maybe by texting back the customer that the $25 mas removed or something like that. Other than this, I liked the service because I really needed a truck like this one and it helped me so much and I so appreciate that. Thanks!

MARLENE T.
Clasificación:

Rental went well. But had problems with returning truck online because location had short business hours. Had to call customer service on Uhaul.com for help.

SETH F.
Clasificación:

Online system was not functioning properly for pickup or for drop off. I made a 7 am reservation, but when I arrived the site told me to wait until the location opened at 9. At drop off the forms wouldn't load, so I was unable to check out properly. Set me back two hours and was a general pain in the ass.

CYNTHIA D.
Clasificación:

The Manager Myra was amazing. Very professional n efficient. Ez transaction...

Oscar J.
Clasificación:

El cliente no dejó un comentario.

ZANA S.
Clasificación:

I use this location on a regular basis for my business. Mayra is helpful and knowledgeable.

Jose R.
Clasificación:

Absolutely nothing!!! Every time I go customer service is great!

ZANA S.
Clasificación:

Mayra is wonderful and very helpful!

MARK S.
Clasificación:

I was charged an after hours service fee even though I dropped off the vehicle before the time expired

George B.
Clasificación:

Ive found in the truck rental business, many-to most are border line frauds. Not so with U Haul. It's professional, tried and true! Thank you Mayra F,R, in Duarte for your integrity in a confused world

James H.
Clasificación:

El cliente no dejó un comentario.

JOSIE R.
Clasificación:

Great customer service!!!

Zhiwei S.
Clasificación:

El cliente no dejó un comentario.

dana H.
Clasificación:

Was supposed to pick up truck at 9am. Your rep didn't arrive until 9:15. Truck was not clean inside. Nor was the office. Your rep wasn't wearing a mask as required by CA guidelines. Was late for my job and client was not happy. The return process was horrible. The mobile drop off process was a nightmare. I had all of my location data on and could not connect. I called a customer service rep who refused to help at all when I was at the Monrovia site to return the truck. According to her, you guys would charge an extra $20 for checking the truck in for me. And that was that - no help whatsoever. I will never book with you again. I was looking for a local company to rent from frequently for my business. It won't be you and I will go out of my way to make sure no one else I know books from you either. Worst customer service ever.

Anahi R.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

Everything was excellent and I was very happy with my choice of rental vehicle company

Mary G.
Clasificación:

El cliente no dejó un comentario.

Kyle B.
Clasificación:

The associate seemed to be rushing us to get out even though there was no one else in line. She did not discuss the contract or regulations at all! The very little she did explain lead to a significant misunderstanding which ended up costing me upwards of 50 dollars. I feel duped, lied to, and simply taken advantage of.

Amilcar C.
Clasificación:

El cliente no dejó un comentario.

Shawn V.
Clasificación:

Mayra is always very kind and professional. I.will continue to use this location for all my moving needs

Bobby C.
Clasificación:

I was having difficulty returning my vehicle online and I asked the receptionist for help me. She said sorry sir we're closed (although there were 4 customers in the store) and she told me to call the number online. She was very unhelpful and unprofessional if you ask me. How rude. Bobby Clinkscales

Joseph R.
Clasificación:

El cliente no dejó un comentario.

Rupert V.
Clasificación:

Everything went smoothly.

Janie D.
Clasificación:

The woman who rented to me was very helpful and knowledgeable.

Vincent P.
Clasificación:

El cliente no dejó un comentario.

Winnie C.
Clasificación:

El cliente no dejó un comentario.

BRENDA J.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

Victoria V.
Clasificación:

El cliente no dejó un comentario.

Victoria V.
Clasificación:

El cliente no dejó un comentario.

Bing C.
Clasificación:

Your manager is so nice and very accommodating. Have happy holidays.

ANTHONY C.
Clasificación:

El cliente no dejó un comentario.

Clifford D.
Clasificación:

I was disappointed that the pick-up rental was local only. I still need to bring a few boxes to San Diego. I had to place them in storage instead.

Zana S.
Clasificación:

Mayra is great!

Karim S.
Clasificación:

MAGNIFICINT!

Alan B.
Clasificación:

Myra was helpful in checking in my rental.

Yujun C.
Clasificación:

El cliente no dejó un comentario.

ROD G.
Clasificación:

None at this time!

Albert C.
Clasificación:

El cliente no dejó un comentario.

Hossein A.
Clasificación:

El cliente no dejó un comentario.

Chou C.
Clasificación:

El cliente no dejó un comentario.

CLIFFORD D.
Clasificación:

El cliente no dejó un comentario.

Richard J.
Clasificación:

El cliente no dejó un comentario.

Marc T.
Clasificación:

El cliente no dejó un comentario.

Pamela M.
Clasificación:

El cliente no dejó un comentario.

JOSE R.
Clasificación:

El cliente no dejó un comentario.

Cheryl R.
Clasificación:

El cliente no dejó un comentario.

BRIAN B.
Clasificación:

El cliente no dejó un comentario.

Ryan S.
Clasificación:

El cliente no dejó un comentario.

JIMMY M.
Clasificación:

El cliente no dejó un comentario.

Carlos M.
Clasificación:

El cliente no dejó un comentario.

Frank D.
Clasificación:

very satisfied

Tim A.
Clasificación:

There is no express check in at this location. Parking is unavailable during the week. The van was really dirty inside and out. It looked like somebody went “off roading” in it. I can only assume the vehicle was utilized for farm work. I was hauling my suits and clothing and it was not at all what I needed nor wanted. unfortunately, there wasn' t another van available and Saturday was the only chance I had to do the move. If everything has to be done via an app and link, why staff the building? The hours of operation at this location are very inflexible.

Robert S.
Clasificación:

I wish I could remember the name of the lady that assisted me yesterday. She was excellent. I had reserved the truck on line and completed the forms. She went over the information I had entered and completed the process. Then she walked me to the truck opened the back, seeing that it was not to her standards, got a broom and swept it out. We checked the exterior, interior, gasoline and went over the operation of the truck. The return was just as easy.

Heber M.
Clasificación:

El cliente no dejó un comentario.

Peter T.
Clasificación:

We are a regular customer

Patrick D.
Clasificación:

Very nice employees.

Do N.
Clasificación:

El cliente no dejó un comentario.

Wendy K.
Clasificación:

I can't think of any aspect that needs to be improved in the area of customer service.

Wade L.
Clasificación:

Very good. Thank you

Joyce S.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Nothing, service was great.

Gabriel C.
Clasificación:

Great experience! Super easy to use !

Teresa M.
Clasificación:

So nice and helpful, I would highly recommend this location. Couldn't be nicer, answered all my questions. Wish I didn't move from this area, I'd use them again and again.

Robert L.
Clasificación:

The office was closed when I and another customer arrived well before the location's advertised closing time. Thus certainly not inviting and definitely not helpful! My advice for the next customer? Don't use this location. Overall, my experience with U-Haul was unpleasant.

Richard B.
Clasificación:

El cliente no dejó un comentario.

Cynthia R.
Clasificación:

I was very pleased with Myrna efforts to make sure I was able to pick up my truck at her location. She returned all my calls and made me feel confident that my reservations was solid.

Kevin H.
Clasificación:

Excellent customer service and clean trucks. I would recommend this place to anyone needing a moving truck.

No se han enviado comentarios para esta ubicación.

Volver
arriba