Comentarios del cliente para Monmouth Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Monmouth Mini Storage

Grado total:

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Jay V. en

Grado:

I use the share app, so all I needed to do was show my phone to pick up the key. Uhaul has greatly improved their app and no real drama. might be a bit of a wait but usually no more than 2-4 minutes.

wayne C. en

Grado:

I have rented lots of u-hauls all over the country but this is the worst place I have ever been to and will warn any one that will listen on all my social media accounts!

calder K. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

First of all uhaul should never have sent me to a place that has extremely limited packing supplies. When I called to rent the truck I called a Salem office. I told them I needed supplies. People that are moving are usually on a schedule and don’t want to drive to several locations to get supplies. Aren’t you in the business to make money??? Why would you do that to a customer. And we have to examine the truck and take pictures of damages? And you want me to rate you? Apparently you do not care about your customers.

jennifer S. en

Grado:

El cliente no dejó un comentario.

Melissa N. en

Grado:

The website mobile feature did not work on multiple occasions, causing some extreme complications as I needed to pick up the truck when the office was closed. I selected the 24/7 pick up (and had emails confirming such) and it did not get communicated to the office. I spent forever on the phone with uhaul and they could do nothing (but give me a difficult/impossible to redeem $50 credit) And then when it was finally set up to do the mobile pick up, the next day, the mobile interface didn’t function. I had to resort to going into the office, which I made are was open while I was picking and drop off. Even the people in the office couldn’t get the mobile feature to run on an iPhone 6. I strongly so not recommend using the mobile afterhours features (at this location or anywhere).

Megan H. en

Grado:

Make the turn arround time for a app shorter or let clients know about how long till their photo is approved. I waited about 10 min.

MARY W. en

Grado:

Even though this office said closed from 12:00 to 1:00 for lunch, the worker let me pick up my truck anyway, during his lunch. He was very polite and accomodating. Thank you!

luis G. en

Grado:

El cliente no dejó un comentario.

natalie N. en

Grado:

why am I being charged twice the amount again

Henry R. en

Grado:

They told me where to park and then I got a call saying I never dropped off the trailer. Just extremely unprofessional and bad at their job. It added stress to my day.

Kim G. en

Grado:

Placed order for 20' truck with car trailer on 5-8-19 to be picked up in Salem, Oregon. Night before pickup was told to pick up truck and trailer in Independence, Oregon. Went to pick up truck and trailer on 5-17-19. Truck was a 26' with an undersized trailer for our car. Truck was too big for our driveway in Idaho. Uhaul system was down and Jason in Independence called his area manager for instructions. A 20' truck was available in Monmouth, Oregon but no car trailer anywhere in the area. Decided to for go the car trailer and just drive the car to Idaho. Picked up 20' truck in Monmouth and had to return to Independence for furniture dollies and dozen blankets as there were none in Monmouth. All the Uhaul personnel we dealt with were extremely helpful, especially Jason in Independence and the area manager. A 50.00 discount was offered from the area manager but we're not sure it was applied. The problem with the website and the seemingly lack of effort to insure the right truck and trailer were available at the requested pick up sight seemed to be more an internal Uhaul problem. It would have been nice if Uhaul would have had shuttle drivers to insure the right truck and trailer were available at the appropriate pick up site. Uhaul had a week to insure that our request was fulfilled. It created a more stressful situation on top of an already stressful move. Please thank Jason and the Area Manager for their tireless efforts to make things right.

Claire H. en

Grado:

El cliente no dejó un comentario.

GARTH J. en

Grado:

Oregon drop off site was not attended, only mini storage person was there. He did not help unhook and my husband us almost 80 years old. He also said I do not work for uhaul. How do we know if this trailer is checked in? Garth Jensen ph 503-408-1825

Marvin H. en

Grado:

Never even came out of back office. Just said leave trailer next to a U-Haul truck. Offered no assistance on unhooking or moving to the spot he wanted it. Went back in to see if he wanted to check trailer or if I could receive anything showing I dropped it off. He said no on inspecting, without ever even looking at trailer and no there was nothing he could provide me showing it was even dropped off.

robert S. en

Grado:

No matter what I said they insisted we needed a larger trailor. We paid over 400 bucks to haul half a load home. Then the got rude when I wouldn't give them a credit card number. They ...she repeated herself 4 times. I WILL NEVER GO BACK THERE

Garth D. en

Grado:

N/A

larry W. en

Grado:

Call center was little to no help booked wrong size vehicle first , sent me to to locations that did not have my vehicle, would be much better if the number i dial connects me to the person i'm doing business with

shana b. en

Grado:

Easy to get a unit and easy to close out unit. So I’m happy with services.

CODY P. en

Grado:

I was overcharged and the truck kept dying

rick A. en

Grado:

Be more specific what renting for 3 days is. We got charged for 4 days.

Mark L. en

Grado:

Excellent service and friendly. Very well taken care of rental. I will definately use this again.

Stayton H. en

Grado:

The person working wasn’t in office and was outside playing with his dog outside and just told me to put the keys in his office.

Don L. en

Grado:

El cliente no dejó un comentario.

Shawn J. en

Grado:

El cliente no dejó un comentario.

Freddie M. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

rebecca C. en

Grado:

El cliente no dejó un comentario.

MARK H. en

Grado:

We used this facility for temporary summer storage of our college student's dorm stuff. So much easier than hauling it all the way home and back! We definitely plan to use this service again.

Kathy B. en

Grado:

El cliente no dejó un comentario.

Aaron O. en

Grado:

Problems with the self-serve checkout. Worked once I switched from google chrome to safari web browser on my phone.

John C. en

Grado:

No one was there to receive the truck during business hours, so we just left the keys in the drop box.

CHRISTOPHER W. en

Grado:

I rented a unit for 4 months. During that time none of the lights worked, not the ones in the hallway or in the unit. This was highly frustrating when trying to find something, or moving in and out.

Jim K. en

Grado:

El cliente no dejó un comentario.