Poor customer service when somebody is even there. Closed early today so nobody was there.Carl H.
Customer Reviews for Monmouth Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If picking up using U-Haul online services, make sure you have everything ready, like phone numbers of 2 people you can contact to get vehicle if site is closed (I rented on a Sunday). Also, take pictures of gas gauge and odometer before turning in keys (online instructions say to turn keys in first). Also take selfie and shots of front and back of license before arriving so it is in your gallery. Would have saved me much time. Monmouth Mini-Storage was fine but U-Haul online site was confusing.Charles O.
Customer did not leave a comment.MICHAEL CARL B.
Customer did not leave a comment.STUART WAYNE M.
Customer did not leave a comment.CLARK SUMNER W.
Customer did not leave a comment.CONNIE W.
I wish to be contaced by a general manager; CEO of U Haul. I've had major problems with the negligence of this company. 503 991 4041 Shayla Day.Miguel C.
This is the worst location to work with uhaullayla B.
Excellent customer service all around! Thank youAmanda B.
Customer did not leave a comment.Brittany G.
Wifi. Cell service was spotty doing the mobile uploads and stuff.ANDREW M.
Customer did not leave a comment.Sheila L.
Honestly I want a refund for this. Worst uhaul experience i ever had. The person couldn't even tell me the rates i would be charged and just ran my card and handed me the keys. Did not give me any rental agreemend to sign or confirm the gas tank level and mileage before sending me off. He incorrectly put it for a 4 hour rental instead of a 24 hour. Back of truck was still dirty. I only gave it a 1 start because 0 was not an optionjosh H.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Melissa A.
Customer did not leave a comment.Laura W.
Cab of truck was not clean, had drink lids and straws from previous user blowing around in the cab. Back of truck was clean and truck was in good working order. Also, staff at this location was not clear on rental return and told me I could return truck to any location in destination city which was not true. Had to make several stops in order to return truck which cost me fuel and time. Also, finding a truck to rent in my area was not as easy as it has been in the past, first truck they tried to rent me was 25 miles away from my town that has 4 uhaul rental places in it. very frustrating experience overall.JEFFREY RAYMOND T.
Customer did not leave a comment.Gary K.
Customer did not leave a comment.Sheryl T.
Truck wasn't clean or sanitized, equipment and note from previous renter left in TruckStephen O.
Customer did not leave a comment.John S.
Customer did not leave a comment.Mark M.
The person at this location is perfectly fine just doing his job. I'm sure the project manager of Polk County is probably a nice guy. But his Judgment on a person based on a prepaid card shouldn't be so Judgmental. And sure shit shouldn't have bad feelings about a person and state it via speaker phone not knowing the customer could hear it.BALDEMAR R.
Customer service was very unaccommodating.R. Craig S.
Customer did not leave a comment.Aaron B.
Your services are Much too expensive and you chisel people for ridiculous charges, -Pete Wallace 503-930-0972pete W.
Customer did not leave a comment.ROY P.
I wouldn't recommend this location to ANYONE! I got charged $80 for an intown truck for $19.99. she could barely explain. When I swept it out, like you are supposed to, I found some one else's car keys!! so the location obviously don't clean their trucks properly. I worked for uhaul for 2 years in Idaho, and this just blew my mind. Use a different location if you can.kristopher H.
Truck was on empty, no gas. I had to fill it and returned yruck with half a tank and got charged for miles. UHAUL SUCKS!!!!!!!!jeffrey L.
Was not knowledgeable, drove trailer to drop off and was told it was a miracle I made it because chains were applied/not applied correctly. Cheney advised that I'm lucky to be alive.Lisa H.
Customer did not leave a comment.Anthony D.
The clerk was not wearing a mask. He told me to drop the key in the slot when I got back. The truck was still not checked back in 24 hours later. I have no idea what I was charged.todd B.
When I dropped off, the person who did uhaul rentals was out. The person covering was very friendly but didn't know details about procedure.MICHELLE C K.
It took less than 15 minutes to drop the trailer off and be inspected. Great service!paul B.
The mobile check-in has a flaw. You need to add a note that when an additional contact is added, they need to answer a phone call from u-haul to verify. It's not abundantly clear and very frustrating to enter number after number and have it reject your entry even though you know it's a valid number. I ended up having to call customer service and it took them quite a while to straighten it out - also - that is when I found out they had to call the number vs. just have it on record.Jason L.
Clean outside and inside of vehicle. Don't add on unnecessary charges like environmental fee and license recovery fees. It should also have unlimited mileage.Sheryl T.
Arrived before they opened and they were still very helpful.Chris C.
The drop off site was closed on Sunday when I dropped it off late morning. I thought U-Haul was open 7 days a week. I was nervous about leaving it there with nobody there to check it in. I took pictures to verify the trailer arrived there in case there were complications. But as I was leaving, Steve, the dealer came out and said he would check it in on Monday, today, and I see that he did. So all is well. He said if I had issues about the equipment I should call UHaul. Very tiring to call UHaul with long waits, enless canned messages, and rare chance to actually talk with a live person after terribly long waits. Hope my description of the trailer dolly here is sufficient. Bottom line, UHaul dollys got me from Texas to Oregon, and I am grateful. Couldn't have done it without this service. So, thanks.renee S.
Customer did not leave a comment.Allison N.
Customer did not leave a comment.Trevor P.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Jaison J.
Customer did not leave a comment.ED S.
Closed too early... and no one answered the phone.Adela O.
Customer did not leave a comment.Jeannie O.
Customer did not leave a comment.Terry R.
Customer did not leave a comment.Shaun C.
Fix your App so we can use the truck share properly. The work around is to open it on a website and that usually works.Jay V.
I rented a utility dolly but the guy had no dollys. He handed me the wrong keys for truck. Then he did not go over the truck at all with me for damages. No customer service per say other than check me in and hand me keys. He closed early for lunch so I put keys in the slot but he came to the door and did not offer a receipt or anything and basically said I would see charges when he charged my bank card. Poor service from what I'm use tooDebrah F.
Great location and staff to work with.Mark L.
The agent said just to leave the dolly in in the yard after unloading my car. He did not come out and inspect the equipment nor for that matter come outside at all. The yard was not visible from the office. I returned the equipment on a Wednesday and did not receive a receipt for return of the equipment until I called corporate on the following Monday.Darla W.
I use the share app, so all I needed to do was show my phone to pick up the key. Uhaul has greatly improved their app and no real drama. might be a bit of a wait but usually no more than 2-4 minutes.Jay V.
I have rented lots of u-hauls all over the country but this is the worst place I have ever been to and will warn any one that will listen on all my social media accounts!wayne C.
Customer did not leave a comment.calder K.
First of all uhaul should never have sent me to a place that has extremely limited packing supplies. When I called to rent the truck I called a Salem office. I told them I needed supplies. People that are moving are usually on a schedule and don't want to drive to several locations to get supplies. Aren't you in the business to make money??? Why would you do that to a customer. And we have to examine the truck and take pictures of damages? And you want me to rate you? Apparently you do not care about your customers.David S.
Customer did not leave a comment.jennifer S.
The website mobile feature did not work on multiple occasions, causing some extreme complications as I needed to pick up the truck when the office was closed. I selected the 24/7 pick up (and had emails confirming such) and it did not get communicated to the office. I spent forever on the phone with uhaul and they could do nothing (but give me a difficult/impossible to redeem $50 credit) And then when it was finally set up to do the mobile pick up, the next day, the mobile interface didn't function. I had to resort to going into the office, which I made are was open while I was picking and drop off. Even the people in the office couldn't get the mobile feature to run on an iPhone 6. I strongly so not recommend using the mobile afterhours features (at this location or anywhere).Melissa N.
Make the turn arround time for a app shorter or let clients know about how long till their photo is approved. I waited about 10 min.Megan H.
Even though this office said closed from 12:00 to 1:00 for lunch, the worker let me pick up my truck anyway, during his lunch. He was very polite and accomodating. Thank you!MARY W.
Customer did not leave a comment.luis G.
why am I being charged twice the amount againnatalie N.
They told me where to park and then I got a call saying I never dropped off the trailer. Just extremely unprofessional and bad at their job. It added stress to my day.Henry R.
Placed order for 20' truck with car trailer on 5-8-19 to be picked up in Salem, Oregon. Night before pickup was told to pick up truck and trailer in Independence, Oregon. Went to pick up truck and trailer on 5-17-19. Truck was a 26' with an undersized trailer for our car. Truck was too big for our driveway in Idaho. Uhaul system was down and Jason in Independence called his area manager for instructions. A 20' truck was available in Monmouth, Oregon but no car trailer anywhere in the area. Decided to for go the car trailer and just drive the car to Idaho. Picked up 20' truck in Monmouth and had to return to Independence for furniture dollies and dozen blankets as there were none in Monmouth. All the Uhaul personnel we dealt with were extremely helpful, especially Jason in Independence and the area manager. A 50.00 discount was offered from the area manager but we're not sure it was applied. The problem with the website and the seemingly lack of effort to insure the right truck and trailer were available at the requested pick up sight seemed to be more an internal Uhaul problem. It would have been nice if Uhaul would have had shuttle drivers to insure the right truck and trailer were available at the appropriate pick up site. Uhaul had a week to insure that our request was fulfilled. It created a more stressful situation on top of an already stressful move. Please thank Jason and the Area Manager for their tireless efforts to make things right.Kim G.
Customer did not leave a comment.Claire H.
Oregon drop off site was not attended, only mini storage person was there. He did not help unhook and my husband us almost 80 years old. He also said I do not work for uhaul. How do we know if this trailer is checked in? Garth Jensen ph 503-408-1825GARTH J.
Never even came out of back office. Just said leave trailer next to a U-Haul truck. Offered no assistance on unhooking or moving to the spot he wanted it. Went back in to see if he wanted to check trailer or if I could receive anything showing I dropped it off. He said no on inspecting, without ever even looking at trailer and no there was nothing he could provide me showing it was even dropped off.Marvin H.
No matter what I said they insisted we needed a larger trailor. We paid over 400 bucks to haul half a load home. Then the got rude when I wouldn't give them a credit card number. They ...she repeated herself 4 times. I WILL NEVER GO BACK THERErobert S.
Call center was little to no help booked wrong size vehicle first , sent me to to locations that did not have my vehicle, would be much better if the number i dial connects me to the person i'm doing business withlarry W.
I was overcharged and the truck kept dyingCODY P.
Be more specific what renting for 3 days is. We got charged for 4 days.rick A.
Excellent service and friendly. Very well taken care of rental. I will definately use this again.Mark L.
The person working wasn't in office and was outside playing with his dog outside and just told me to put the keys in his office.Stayton H.
Customer did not leave a comment.Don L.
Customer did not leave a comment.Shawn J.
Customer did not leave a comment.Freddie M.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.rebecca C.
Customer did not leave a comment.Kathy B.
Problems with the self-serve checkout. Worked once I switched from google chrome to safari web browser on my phone.Aaron O.
No one was there to receive the truck during business hours, so we just left the keys in the drop box.John C.
Very helpful dealer HOWEVER left tail-light non-functional. Wiring harness mangled by rear door. This was NOT the dealer's fault. Multiple repairs evident on wiring harness.Jim K.
Customer did not leave a comment.jeff R.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Kristina A.
No complaints. Very convenient and efficient, the equipment was perfect and reasonably priced. Will definitely recommend this location and rent from here in the future.Malia J.
I called in advance and said I was coming to drop the truck off and nobody was there and they did not have a key drop off all I could find was a postal mail slot.Lola C.
This location was not open from 12pm to 1pm. I had an appointment at 12:30pm. This appointment was setup by uhaul. The manager said he has told corporate about this many times. I was late back to work but it all worked out.Aaron W.
To have at least some of the supplies available for customers to purchase. At least a hand truck. Sweeping out the trailer befor renting it out would have been nice too.Roderick P.
corporate gave me wrong info made it very difficult to pick up the truck they reserved me a dolly at this location & they didn't have it, they sent me the wrong drop off location which was discussed over the phone. very poor service not from this location he was very nice but the corporate over the phone is very unorganized & didn't tell me full priceJustin C.
very happy with their help and servicepattie J.
Customer did not leave a comment.David L.
Truck was clean but check engine light was on and driver seat wouldn't adjust.danny A.
Fast friendly service, truck was clean & in good condition.ramon M.
Customer did not leave a comment.EDWARD T.
Customer did not leave a comment.Jodi M.
I arrived after dark, at 5 pm on a Sunday. I was told this location was an after hours drop off and I couldn't find any orange box or any safe location to drop off key. There was uhaul merchandise outside unlocked and accessable to be stolen. It was pitch black dark and there were no safety outside lighting. No after hours information what so ever. Very frustrating, unsafe and not a good experience. Thankful for 800 number service rep because I was a pissy bitch.CRYSTAL Y.
Customer did not leave a comment.Doug A.
Selected noon for pick up but the location was closed from noon to one for lunch. Employee couldn't find key for truck we had requested so we took a larger one. We wished we had gone to another location after we agreed to the larger truck. That's our fault for excepting it.Jeff O.