Customer Reviews for Monkey Junction Sales and Rent
(U-Haul Neighborhood Dealer)

3,435 reviews

4905 Carolina Beach Rd   Wilmington, NC 28412

(910) 251-9080

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(910) 251-9080

4905 Carolina Beach Rd
Wilmington, NC 28412

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These guys are fantastic. Equipment was great. Fast and friendly service.

William C. 
Rating:
3.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Quick, easy check out and check back in (local rental): No hassle, good sense of humor was refreshing, too

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Melanie L. 
Rating:
2.0

This place is crowded and messy. I had no choice but to drop off at this location and the lady drove off with the truck before I had a chance to say anything, no customer service at all.

Raven N. 
Rating:
5.0

Customer did not leave a comment.

Tianna M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Darwin I. 
Rating:
5.0

Always have everything I need!@

MIke S. 
Rating:
4.0

Customer did not leave a comment.

Spencer P. 
Rating:
5.0

Everyone was very helpful!! I was sick and unable to use the truck on the day planned and they were very understanding and accommodating!! Will definitely recommend to others and be back for my future needs!!

leah S. 
Rating:
5.0

Would be helpful to have a line for already reserved customers and a line for walk-ins, to speed up reserved check-ins.

Tim H. 
Rating:
5.0

I've been working with this location for 10 years I honestly will drive out of my way. Because they ways take great care of me! Thanks

Nicholas H. 
Rating:
5.0

The owner was very funny and accommodating. He hooked up our trailer to ensure all was working correctly.

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
3.0

To expensive for 165 miles trip one way

ROMAN M. 
Rating:
5.0

Customer did not leave a comment.

MIke S. 
Rating:
5.0

Front drivers side tire was extremely low on pressure, side wall of tire was bulging out and close to ground. Not easy to find working air pump station. Eventually did and inflated tire enough to make 200 mile trip. No other issues with truck.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Sophia C. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Staff was very friendly

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Henry T. 
Rating:
5.0

Customer did not leave a comment.

JERRY R. 
Rating:
5.0

NONE. Other than, continue to be as courteous and friendly as you were with me.... Thank you!!!!!

mark Y. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
4.0

Customer did not leave a comment.

Preston L. 
Rating:
5.0

Great customer service.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
2.0

I already sent a request to Uhaul about my issue and have no reply yet. I was told veh gas was full. I drove only 9 miles to pick up a piece of furniture. As requested, I filled up gas before returning veh and cost me over $15.00 and approx. 5 gallons!! Also sliding door would not work but was not needed and veh smelled very smokey. Please have someone contact me about the gas issue. Thanks.

JOHN K. 
Rating:
5.0

Will always rent here. Super easy. Great equip. Nice people.

WILLIAM H. 
Rating:
5.0

Top notch service every time

MIke S. 
Rating:
5.0

no improvements needed

Henry T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

jeff F. 
Rating:
4.0

Customer did not leave a comment.

Joann R. 
Rating:
5.0

Customer did not leave a comment.

jayson W. 
Rating:
5.0

Customer did not leave a comment.

STACI H. 
Rating:
4.0

Customer did not leave a comment.

Mel T. 
Rating:
2.0

The passenger seat had so much dog hair on it that my husband had to put a plastic covering/barrier over the seat and I had to ride around like that for a week. When I spoke with the worker about it, he was not the least bit concerned. The truck was nasty and not been cleaned at all. We found a hair brush and trash in the truck. I never want to rent from this place again. This was my second time, the first was the same except for the dog hair.

John S. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
4.0

Store office a thrift store. The gravel parking lot had a lot of divots and potholes, especially the entrance. Lot attendant walked out to show where to park and helped lift hitch off truck. Quick and Easy!

Christopher H. 
Rating:
4.0

Office was pretty helper shelter. Small dog and couple of sections full of stuff.

John L. 
Rating:
3.0

Wasn't expecting a lot driving into the lot with an overcrowded rutted lot and check-in building that looked like a messy dump inside and out. Everything worked out fine though as the trailer was there and they helped me hook-up and check the tail lights. Returning was easy and hassle free and assisted by their worker. Facility and lot needs to be upgraded to get a better rating though.

Scott R. 
Rating:
5.0

I have rented from this location many times and am very pleased each and every time.

Ronnie B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Kara M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
2.0

Customer did not leave a comment.

MOLLY B. 
Rating:
3.0

I know my expectations shouldn't be too high, but the blankets we rented were wet and the truck would squeal the most high pitch sound. And not having cruise control was a bummer as well.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Staff was great. They made a stressful time (moving) quick and easy. I appreciate them a ton.

Ian H. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

Returned the truck not only to find that my account was already charged. I had to explain to the manager about my situation from comment placed above about making changes to card that was on file, insurance fee being removed and how the pick location didn't provide me with a damage walk around form or anything of the sort. Only thing the manager was able to tell was, call UHaul and talk to them personally. That's who you can go to.

Ryan N. 
Rating:
5.0

Super nice folks with quick responsiveness and the young man in the back even unhooked the trailer for me.

Michael B. 
Rating:
3.0

I've always rented from this location. This morning I called to see the availability of a small renal to just move a couch and was told there was plenty and to just show up layer. Unfortunately then there wasn't anything small and for something larger, I wasn't given the lower price which would have been the honorable thing to do. Just $10 more, but it also probably took more gas too. Anyhow... Not a deal breaker but definitely not treated as a valued return customer. Other than that, friendly enough.

Ami L. 
Rating:
5.0

It was a very easy and pleasant experience with the u haul company.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

trevor S. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Top notch service every time

MIke S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

NA

Brian G. 
Rating:
3.0

Customer did not leave a comment.

Glenna D. 
Rating:
5.0

Been doing business at monkey junction for a few years now. This business keeps it simple and takes care of your needs.

William W. 
Rating:
5.0

Customer did not leave a comment.

Brigette F. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Staff at Monkey Junction Sales and Rental were great and always have been during past rentals. Truck ran fine but there is a leak in the box portion on the passenger side that resulted in my daughter's mattress sustaining damage as it was raining on our trip to Charleston. Other than that, great rental and I highly recommend the folks at Monkey Junction Sales and Rental.

John L. 
Rating:
4.0

Efficient and easy to deal with

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Curt W. 
Rating:
5.0

Great customer service. Thank you!

Stefanie Y. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

I have rented here several times at they are always helpful & kind.

Chelsey S. 
Rating:
4.0

I took a picture of the mileage when I got in the van. I did not check it against what they had written down in the paper because I assumed they looked at the speedometer when they brought it to me. I wanted to keep track of how much mileage I was using per day. When I took the van back they said I had 36 more miles on it than I did. he looked it up in his phone and said I started with the miles of 406. I started at 442. at the paperwork, and the paperwork said 407. I was charged an extra 36 miles. The van also only had half a tank of gas. So I filled it back up past what I thought I was given. I was off by less than a gallon and got charged $6.75 to match the gas level. How does one match a gas level when they don't have it full to begin with? At the end of the experience I realized I used this location many years ago when I lived here before. I remember being very upset with them for taking advantage of me at that time as well and swore I'd never use them again. 10 years later, same men running it, Took advantage of me being a trusting person once again. My last two experiences with U-Haul have been a nightmare. I will be researching other companies from now on.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

mary B. 
Rating:
3.0

Office could be cleaner and better organized. Too much stuff! Cute dog!

NORMA H. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

Customer did not leave a comment.

wendy S. 
Rating:
3.0

Customer did not leave a comment.

Emma W. 
Rating:
5.0

I've used this location many times, as I have storage spaces nearby. The owner is always friendly and accom, and I will continue yto go thrre. I would definitely recommend to anyone

shawn U. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Angel was great

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

BethAnna M. 
Rating:
5.0

Good

Boyd L. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Used several times and always nice and friendly. Just nice to do business with. Will go there as needed.

wilton L. 
Rating:
5.0

Helpful and friendly

grover E. 
Rating:
5.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

Colette M. 
Rating:
4.0

Smelled really bad and ac didn't work

Justin S. 
Rating:
4.0

Gas tank should be full upon pickup.

MAGNETIC I. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

I continue to rent here. Leigh is great always fast, efficient friendly I always have what I need. I never went anywhere else but this location or U-Haul

jessica L. 
Rating:
5.0

My go to for all my hauling needs. It has that ole “Down Home” feeling. With a laugh or two thrown in.

Duayne G. 
No reviews have been submitted for this location.

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