Customer Reviews for Moneta Mart
(U-Haul Neighborhood Dealer)

413 reviews

14600 Moneta Rd   Moneta, VA 24121

(540) 297-3908

Office Hours

  • Mon-Sun: 7 am–8 pm

Services at this Location:

Contact Us

(540) 297-3908

14600 Moneta Rd
Moneta, VA 24121

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peggy Skiles 
Rating:
4.0

Customer did not leave a comment.

Melissa OKeefe 
Rating:
5.0

Everything was excellent, fast, and easy. Thank you.

Mickey Martin 
Rating:
5.0

Customer did not leave a comment.

Nicholas Fuller 
Rating:
4.0

As noted above, this was my planned drop location, however either U-Haul corporate or the pick up location changed the drop off location in the app. I went to Moneta and they were very helpful and sorted it out.

Michael Carpenter 
Rating:
5.0

Thank you Roy and nice Lady that worked with him tonight. You both went above and beyond for me and our family. Thank you and God bless you both Thank you.

Christianna Newton 
Rating:
5.0

Customer did not leave a comment.

Leon Chichester 
Rating:
3.0

Customer did not leave a comment.

Debara Blankenship 
Rating:
5.0

Your remote pickup was not working properly so we had to go inside and the employee was extremely helpful and pleasant to work with.That made the experience great.

James Stewart 
Rating:
5.0

Customer did not leave a comment.

Francis King 
Rating:
3.0

Have equipment which was reserved. Clean red clay covering the inside of the cab.

Anna Albertson 
Rating:
3.0

The attendant was very helpful, however, the U-Haul job was a secondary job . She had to help out her gas and convenience store customers before she could log in my return. Not a serious problem but it could have been had she not logged in my return within the hour before it was due.

Joe Kesterson 
Rating:
5.0

Easy and painless

Steve Poff 
Rating:
5.0

Customer did not leave a comment.

Ricky Midkiff 
Rating:
4.0

Customer did not leave a comment.

Josh Zimmerman 
Rating:
1.0

There was no jack available to raise trailer up to connect to my truck . Trailer was in a parking lot that was not level and when i picked up the front of the trailer it started rolling. The woman working in the store was not helpful at all. There was a older gentleman there also getting a trailer by himself so i helped him picked up the hitch to attach it to his truck. Woman did not try to come out and help either of us. She also stated and i quote " I will be glad when all of thee are uhauls are gone because they are a pain to deal with and its not worth it.

Robert Holder 
Rating:
5.0

Customer did not leave a comment.

Amanda Dusseau 
Rating:
5.0

N/a

Meredith Clarke 
Rating:
5.0

Customer did not leave a comment.

Vernon DeLong 
Rating:
5.0

Customer did not leave a comment.

Kyle Lupo 
Rating:
5.0

No issues on the return.

TIMOTHY REIJO SAARINEN 
Rating:
3.0

The clerk at pick up had difficulty completing the pick-up.

michael dunbar 
Rating:
1.0

there was no assistance to hook up or disconnect the trailer. the tongue was very heavy and difficult to lift. I was not familiar with the locking system so it was a bit unnerving when we drove off.

William Gillespie 
Rating:
2.0

I originally set to pick up at 11:00 a.m. I received a phone call saying i hadn't picked up and did i want to change it. I did. The lady at the counter did not change the pick up to the later time and when I returned it on Sunday at 3:00 p.m. exactly 48 hours after renting it, I was charged extra for a late return.

Marilyn Hall 
Rating:
5.0

Customer did not leave a comment.

HARRYEMERSON TATOIAN 
Rating:
5.0

Customer did not leave a comment.

Sarah Stephens 
Rating:
5.0

Nothing ! Rental is quick ,easy & efficient

Andrew Garrett 
Rating:
5.0

Customer did not leave a comment.

Eric Kobischen 
Rating:
1.0

UHaul should have their own representative at this site in Moneta, VA rather than having the one minimart check-out person try to handle customers and someone trying to pick up their UHaul truck all at the same time! It took us 1 Hr 15 Mins to pick up our rental truck! Then we found out that she had us as a one way and we'd told her twice that it was a local rental. We were only driving 18 mi. to move our daughter. I asked her how much was charged to my credit card and she said she'd sent me my receipt. I never received an email because she had a typo in my email address. When I called UHaul they said my total was almost 4 times what they told me the total would be!!! Now I'm left trying to clean up this mess and getting money credited back to my credit card!! When we dropped off the truck the next evening, I told the man in the booth what had happened and he remarked, "UHaul needs to have their own rep handle their reservations because they always get screwed up here". That was an understatement!

Carol Dodd 
Rating:
1.0

Did not have the equipment I rented. Unable to move what i wanted. Sent me to a different location (20 miles away) and they didn’t have it either. Would not refund my money.

Paul Olenick 
Rating:
5.0

Customer did not leave a comment.

Jeff Gollehon 
Rating:
5.0

Have dolly’s available to purchase.

Lisa Anderson 
Rating:
5.0

This drop off site was very nice and professional..

Craig McCrackin 
Rating:
2.0

The person at the counter of the rental location (a gas station/beer/snacks shop) could not have been LESS helpful during my rental. I was unfamiliar with the rental process in general and had tried to be as prepared as I could by doing the advance check-in, and the way she interacted with me seemed to be specifically tailored to make me feel as stupid as possible. I don’t know if she was already having a bad day for some other reason, or perhaps was angry about something else - but I think she was deliberately terse and unpleasant towards me. When she had everything finished, she said “ok, here’s your truck”, handed me a scrap of paper with a number written on it, and then turned her back without another word. I was confused, and asked “is there a key?” and without even turning around mumbled “key’s already in it…”. It took several minutes of looking at the small number on each truck in the parking lot to find the correct truck, then several more minutes searching through every nook and cranny of the truck before I found the keys - tucked up underneath the driver’s seat. It would’ve saved me 10 minutes of frustration had she just said “your truck is right there” (pointing at it) and say “the key is under the driver’s seat”…. How easy would it have been for her to do that? Instead she made me feel like I was imposing on her simply for being there. Later, when I returned the truck, and she asked for the mileage, she didn’t seem to believe that I only drove the truck 13 miles (it was a local move) and made me go take a photo of the odometer to prove it. Then she asked if I filled the truck up - the truck was ful when I picked it up! It had a little over 1/2 tank, and I only drove 13 miles during the rental. I’m not filling up a truck that wasn’t full to begin with, when I barely drove it at all. What a rip-off! Also, the truck had a check-engine light, and when I told her about it, she didn’t even acknowledge my telling her. Recounting my interactions here in print remind me of how unhelpful she was. If I ever need to rent a truck again, I’ll go someplace else, purely on principle. And I’m going to tell everyone I know down here the same.

James Hash 
Rating:
5.0

Customer did not leave a comment.

Scott Ziegler 
Rating:
5.0

Quick easy and efficient: : ! Thank you

Andrew Garrett 
Rating:
3.0

It was closed but the gas station took my information and told me where to park the trailer.

JAMES Fiorilli 
Rating:
5.0

Nothing to improve on for our move, it all went perfectly.

James McCormick 
Rating:
3.0

Customer did not leave a comment.

Phillip Barker 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Hoch 
Rating:
1.0

Customer did not leave a comment.

Robert Thomas 
Rating:
5.0

Customer did not leave a comment.

ROB GILMER 
Rating:
5.0

Lady who checked in the trailer did a prompt and helpful job.

DONALD MAYER 
Rating:
4.0

The lady working that night was very helpful .

Dean Larson 
Rating:
5.0

Provide the size vehicle I reserved! Because you changed us at the last minute to a larger truck we were unable to get it up our driveway due to the length. Cost more for us to pay movers as they had to hand carry everything up a steep hill.

MICHAEL SMITH 
Rating:
2.0

Was told to do the rental on line , then when I got home with the trailer the location called and said I had the wrong trailer and I needed to return to the location and this after the lady had wrote the trailer number down and that was the trailer I picked up . I had to send her pictures of the trailer to show I had the correct one . Very disappointing with the service

Jimmie Hale 
Rating:
5.0

Customer did not leave a comment.

Robert Schmitt 
Rating:
3.0

The check in/check out procedure could be better. The staff at the location, specifically Roy and Kelli, were very helpful and did everything they could to work through the process.

Cynthia Ross 
Rating:
5.0

Customer did not leave a comment.

zackery Gibbs 
Rating:
3.0

I had to call your 1-800 number and the lady was extremely rude to me and to the store clerk. In the end, she basically told us she couldn't do anything.

B.J. Reid 
Rating:
5.0

Glad the vehicle was available for the date we needed.

HOLLEY SCHEFFEL 
Rating:
5.0

Customer did not leave a comment.

Joseph Havens 
Rating:
4.0

Customer did not leave a comment.

Ronald Bristol 
Rating:
5.0

Customer did not leave a comment.

David Kerzner 
Rating:
5.0

Customer did not leave a comment.

LISA Smith 
Rating:
5.0

Small facility, but lots of trailers and the lady that helped me was very pleasant. I would rent there again or use as drop off.

Donald Wilt 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
3.0

The girl was on the phone taking to a friend when I arrived and I had to wait for her to hang up.

Sherry Connatser 
Rating:
3.0

Customer did not leave a comment.

dion walsh 
Rating:
5.0

Customer did not leave a comment.

David Cox 
Rating:
3.0

Trailer came without jacks. Personnel refused to provide any assistance. Suffered an injury while disconnecting.

Cloyd Allen 
Rating:
4.0

Close to where items were unloaded. Could have used some help taking tongue off hitch. They are heavy

Warren Johnson 
Rating:
5.0

Customer did not leave a comment.

Ruth Ann John 
Rating:
4.0

Customer did not leave a comment.

Cloyd Allen 
Rating:
3.0

No comment

Jobeth Greene 
Rating:
3.0

Customer did not leave a comment.

Robert Gump 
Rating:
1.0

I went 10 miles and got charged 7.50 for 2 gallons of gas

James caldwell 
Rating:
4.0

The agent at the Moneta was excellent - friendly, knowledgeable, and professional. However, after completing my rental I noticed an insurance charge for Safe Tow was added to my bill without my knowledge or agreement. I had definitely refused all of the extras when making the reservation. I called U-Haul and the charged was removed and refunded. But the representative blamed the charge on me for not checking the order first and said the refund was a “one time courtesy” refund. I was insulted, since I rejected the insurance, yet it still appeared on my order - clearly a “bait and switch.”

ANDREW STRAMPACH 
Rating:
4.0

Customer did not leave a comment.

Helena Crachiolo 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
1.0

Inform customers of any hidden fees / charges . Price for two days is ridiculous.

Selena Fielder 
Rating:
1.0

Trailer should have not been rented. Equipment should be periodically inspected to insure it's safe for renters to use. Before I ever attached it to my truck the tire was flat. Informed the person inside the U-Haul dealer was told I would have to call uhual or put air in the tire. Called uhual was told to call roadside assistance even though I hadn't even connected it at this point. Never was offered a different piece of equipment nor a different location. Added air because roadside assistance didn't have a definite eta on service. Got to where I was going one hour or more later tire was flat. Called roadside tow driver was great just a long wait. But he replaced the tire. Usually never had a problem with U-Haul but today was the day. Didn't finish doing what I needed to do because I lost a good bit of time

Brandon Johnson 
Rating:
3.0

Initially, this was not my drop off location. The one given was much further away. This is the second time this has happened and I had to call and request the closer location.

Don Snyder 
Rating:
4.0

Customer did not leave a comment.

Kelly Brown 
Rating:
5.0

Excellent service

shawn henderson 
Rating:
5.0

This was a change as I was supposed to be able to drop it off in Bedford but that a-hole told me I had to be back by 7:30 to drop it off and that was not going to happen. So I called Uhaul Customer service who rerouted me to Roanoke at 9 at Night!! BS!!! Then I was told I would not be charged for the extra miles but I when I got my receipt I was billed $40+ in gas which is crap that was the 10 gallons it took to drive to Roanoke why should I have to pay for your error. I am disgusted with UHaul and how this rental went it was BS from the beginning to the end I gave good rating cause its not the people in Moneta/Roanoke fault it was that a-hole in Bedford that you guys should take his Uhaul license away. He was so rude and screwed up my day so bad. I had a 10 hour move turn into a 15 hour move because of him and I got charged an extra 10 gallons(40+dollars) on top of all of this. Never will rent from you guys again.

Scott Warman 
Rating:
3.0

There was no one to help me hook up the trailer. I had to use a car Jack to lift it on to my truck trailer hook up. After I left to pick up my property the trailer door started sticking. It appears the cables in one side of the door were off track. I was finely able to close and look the door. I reported the problem in my drop off report.

Robert M Lee Jr 
Rating:
3.0

Customer did not leave a comment.

Daniel Gore 
Rating:
5.0

Again great staff all around it was a great experience.

al higgins 
Rating:
4.0

the young lady working the counter was very helpful and nice she took very good care of us

Robert Hughes 
Rating:
4.0

Times of business availability very convenient. Location not staffed with knowledgable people to help hook up the trailer.

Kenneth McAdow 
Rating:
4.0

We have rented here before without issues. However this time we had problems. Even though I had reservations on my phone. The truck was not available. The store clerk was knowledgeable and called the appropriate person to resolve the issue. We ended up with a larger truck. So all turned out good. The truck had not been cleaned. Looked like dried juice all over thenseat. There were moving blankets, dollies and a 2 wheeler in the back. Probably from the last custom who rented.

marie lee 
Rating:
2.0

It was noted the gas was full, I have a picture to prove it wasn’t

josephus ferguson 
Rating:
1.0

Didn’t have the dollys we ordered and I had to go count my own 36 blankets. Clerk was very upset that the system allowed me to rent from there and choose options she did not have available. She was running a convenience store and I had to stay in there and tell customers she would’ve right back. The first truck she gave me had the check engine light on. She did give me a discount because of our troubles.

BRENDA TAYLOR 
Rating:
3.0

Customer did not leave a comment.

Mark Welch 
Rating:
1.0

Owner called day before and told me not to check in online but to call him on his cell phone to check in. I tried for over 30 minutes but he never answered phone. I then used the online check in. Almost an hour to check in is not ok.. worst uhaul experience ever. Worker in the gas station was great.

DAVID ELLIOTT 
Rating:
4.0

Danny has always been helpful. The gal who checked us out and back in was very courteous and also very helpful

Daniel Henderson 
Rating:
3.0

Very poor communication on return location. Received an email indicating I spoke to someone and had agreed to a return location in Rocky Mount. I had not spoken to anyone. Overall a frustrating experience.

James Kennedy 
Rating:
4.0

Running lights did not work, brake a turn signals did work. Drivers side tier had 25 pounds of pressure when I picked it up. Drivers side door needed lubrication, hard to close and made noise when closing.

John Seal 
Rating:
4.0

It was a Sunday when I returned the trailer and there was nobody on site.

heinrich graf 
Rating:
5.0

Customer did not leave a comment.

Nathan Brandon 
Rating:
5.0

Customer did not leave a comment.

Mark Friend 
Rating:
5.0

Very friendly.

Bruce Smith 
Rating:
3.0

Completely self service. Don’t expect any assistance since staff is occupied at checkout of a convenience store

THOMAS MILLER 
Rating:
3.0

Customer did not leave a comment.

Brian Harrison 
Rating:
5.0

Very courteous and professional staff. Very friendly.

Bruce Smith 
Rating:
5.0

Customer did not leave a comment.

joseph payne 
Rating:
3.0

Trucks need to be checked over as I received a uhaul with flat tire and you also need to make customers aware of extra fees.

Nadine Hernandez-Cruz 
Rating:
4.0

Customer did not leave a comment.

David Barta 
Rating:
2.0

Bait and switch for the price is not cool

Nathan Woodard 
No reviews have been submitted for this location.

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