Comentarios del cliente para Moneta Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Moneta Mart

Grado total:

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Jeffrey B. en

Grado:

Picked up the trailer on Sunday. Did not know that the super long safety chains will be twisted up to the proper length. Returned it on Tuesday AOK. I was concerned to hear that the trailer rental portion might be terminated at the Marathon Station IF the Marathon employees will need to hook up trailers. This needs to be corrected as the RENTERS should all do it and carry the responsibility of doing it properly !! For me it was all smooth sailing. Clean and DRY furniture moved 260 miles for $85 bucks.

Kenneth K. en

Grado:

Local location and great to deal with upon return

sherre J. en

Grado:

El cliente no dejó un comentario.

Julie L. en

Grado:

Drop off was simple and quick. The building was in a little convenience store

Travis F. en

Grado:

El cliente no dejó un comentario.

Chris S. en

Grado:

Good afternoon, I could not be more pleased with the rental experience. I was not pushed aside for other customers and the cashier is kind and courteous.

micehelle L. en

Grado:

El cliente no dejó un comentario.

EARL W. en

Grado:

El cliente no dejó un comentario.

Johnny E. en

Grado:

El cliente no dejó un comentario.

Gary I. en

Grado:

The location was a combo gas station / convenience store / U-Haul. The equipment drop-off location was at least 200 yds away. As such, the attendant in the gas station / store did not inspect my trailer at all.

Teresa E. en

Grado:

El cliente no dejó un comentario.

Josephine M. en

Grado:

There was a long delay in check out at moneta. I was apparently not in the “system” so couldn’t check out. The young lady at moneta very pleasant and helpful and called in to get the check in accomplished

Daniel P. en

Grado:

El cliente no dejó un comentario.

Teresa D. en

Grado:

I was told at this location that I could not reserve a truck at the store and that I would need to reserve the truck online. I reserved the truck online with my credit card. I went to the store to pick the truck up and the cashier asked to swipe my credit card to reserve the truck after I clearly told him that I had already reserved the truck online. He assured me that this was protocol and they were only holding it until we returned the truck and that it would not be charged. In the end, I was charged twice and over charged by $34

George T. en

Grado:

Only one lady working and she kept having to wait on convenient store customers. She was having problems with the computer. No one to check the trailer lights or help me with hooking the trailer to my truck. The lady was very nice and apologetic. But I will never use that location again.

David S. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

Contract originally had me dropping the trailer off quite a few miles from my destination. I located this UHaul site much closer to home and they were very willing to accommodate my drop-off. Thanks!

Tim A. en

Grado:

Sonny is very accommodating and helpful. It is a pleasure doing work with him!

Sarah W. en

Grado:

I'm absolutely floored that, in order to get a truck that you don't have to drive almost an hour away from to pick up at a gas station in the middle of nowhere, you have to reserve 6 months in advance. That's what I was told when I called your customer service line. Does everyone know 6 months in advance that they'll be moving? Can you not get more trucks at that location? So let's talk about actually picking up my truck. I'm sent 45 minutes away to a gas station slapped in the middle of a run down old store in Bedford County, Virginia. The girl who is running the place has never done a Uhaul rental before, and is simultaneously trying to run a gas station at the same time. See the issue here? Her manager would not pick up the phone and we had issues with the system that she worked tirelessly to get it resolved, despite the fact that the Uhaul service line she called to get help hung up on her. I had rented a car tow dolly, furniture pads, and a utility dolly. This location had neither the utility dolly, nor the furniture pads. Thankfully I was given those by the storage unit in Roanoke. AMD speaking of storage, my unit has nice. But that's another issue entirely. This has been the worst experience and I highly doubt I'll ever be using Uhaul again.

Celia L. en

Grado:

El cliente no dejó un comentario.

Ken K. en

Grado:

El cliente no dejó un comentario.

Ken K. en

Grado:

El cliente no dejó un comentario.

Ken K. en

Grado:

El cliente no dejó un comentario.

Gregg T. en

Grado:

El cliente no dejó un comentario.

Bob P. en

Grado:

Very convenient location to Smith Mountain Lake area on the Bedford County side of the lake. Lots of room to move around and hitch up equipment. Will use this location again in the future.

Peter B. en

Grado:

El cliente no dejó un comentario.

Dawn S. en

Grado:

Slow painful process. 45 min from my preferred location. No info from reps, no openness to answer questions. Doing the bare minimum. Never use I haul again photos texted to me did not show damaged areas on truck. Dropped from phone check in updating pics twice. Shameful service.

Lauren S. en

Grado:

clean out the truck prior to the next person using. We had filthy moving blankets, sunglasses and other items left from the last person. Also the facility itself was dirty

Craig L. en

Grado:

If it would not have been for Sandy and Andrea my experience would have been one of the worst ever. The internet connection dropped at least 5 times, there were no small trailers available, and the employees had to balance my uhaul needs along with a very busy gas station. Sandy was able to assist with me with a larger trailer than I needed and gave me a break on the extra cost. Sandy and Andrea are good representatives for the uhaul company.

cecil B. en

Grado:

Good people. Will always try to rent from them when I need a truck. Cecil Brewer

Scott P. en

Grado:

El cliente no dejó un comentario.