Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)

348 reviews

932 Hwy 71 E   Bastrop, TX 78602

(512) 772-3335

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(512) 772-3335

932 Hwy 71 E
Bastrop, TX 78602

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alicia Farrell Cordova 
Rating:
5.0

Floyd is amazing. He is personable, helpful, and knowledgeable. He makes the process enjoyable.

Ron Rippy 
Rating:
2.0

Bastrop Feed & Seed U-haul location stated that the 10' rental had not been returned and was unavailable. Despite being 2 other 10' on lot. The representative declined to provide any help or assistance and instructed us to call U-haul. The phone call with U-haul was very difficult as we were automatically transferred to a different region. We were finally given a reservation for a 10' at Monarch RV Storage in Bastrop TX. Monarch did not have a 10' but the owner was very helpful and went above and beyond to help us out. Communication with U-haul is very difficult at best and promises of hearing back from a manager concerning the broken guarantee never occurred. I had to make additional phone calls with several more unexpected transfers to finally got the $50 guaranteed reservation refund. What a mess. Will be looking elsewhere for truck rental for the non profit I run.

Scott Barr 
Rating:
5.0

Very helpful and friendly. Very professional…. Highly recommend… thank you for your help.

Kenneth Brown 
Rating:
5.0

No improvement needed at this location.

John Harnett 
Rating:
5.0

Customer did not leave a comment.

Rebecca Thompson 
Rating:
5.0

Floyd was super helpful and kind. The location was easy to find and well laid out. Floyd really went above and beyond for such a small transaction. I hope UHaul is listening to these independent businesses’ feedback about what customers want and need. Because we need more people like Floyd and his business representing U-Haul.

Chris McEwan 
Rating:
5.0

The man went above and beyond his job to help me on a Sunday. I will always use your service and recommend it to others.

David Cortinas 
Rating:
5.0

Customer did not leave a comment.

Gabriel Moore 
Rating:
3.0

Apparently this drop off location has a lot of issues with customers not being able to find it. That's what U-Haul's representative Monica stated. There might be an issue with Apple Maps plugging in the right address. I'd look into this if I were U-Haul but won't be surprised if it isn't because it allowed you all to charge me a late fee and additional mileage.

Kyle Brabham 
Rating:
3.0

Customer did not leave a comment.

Philip Baum 
Rating:
5.0

Everything was great Thank You🙏🏼

Frank Ramirez 
Rating:
5.0

Everything was excellent!! Trailer pulled excellent and didn't have any issues on my 500+ mile trip...

Bennie Cardenas 
Rating:
5.0

Floyd was fantastic and very helpful. Will definitely use this location again when I need trailer in future

Emily Sims 
Rating:
5.0

Floyd was great! He walked me through everything and made sure we had what we needed. Very kind man!

tom Curcio 
Rating:
5.0

Customer did not leave a comment.

Ramiro Alejandro 
Rating:
5.0

Not a thing! Floyd made the entire experience painless and easy! So personable and helpful. I wouldn't go anywhere else!

Sheila Haight 
Rating:
5.0

First time ever getting a U-haul and it was a great experience! Mr Floyd was very kind and easy to work with. Thank you! 😊

Chelsea Webster 
Rating:
4.0

Customer did not leave a comment.

JESSE RATLIFF 
Rating:
5.0

Nothing

Robert Scott 
Rating:
5.0

Customer did not leave a comment.

Zachary Riley 
Rating:
5.0

My experience was extremely good

Jose Aguilera 
Rating:
5.0

Customer did not leave a comment.

James Superville 
Rating:
5.0

Floyd was great!

KEVIN HOPPER 
Rating:
5.0

Nothing that I can think of. Floyd is a very professional representative. I'll be back.

Mark Himmel 
Rating:
5.0

Absolutely my favorite location 100 percent

Alicia Farrell 
Rating:
5.0

Trailer was available for pickup at specified time and in specified location. Pick up and drop off were quick and easy.

John Young 
Rating:
5.0

The owner is great, very helpful, and easy to work with. We had an overall great experience!

Danielle Brewer 
Rating:
5.0

extremely surprised by the condition and easy of rental at Monarch - would rent again from this site. Floyd was wonderful!!

Ricardo Diaz 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Nothing, it was perfect!

Linda Hanson 
Rating:
5.0

Customer did not leave a comment.

JEFFREY HARRIS 
Rating:
5.0

Thank you Floyd! You are amazing

Emily Dawson 
Rating:
4.0

Customer did not leave a comment.

James Garon 
Rating:
3.0

The whole process was quick. I came in waited for him to finish with another customer and witjin minutes I was hooked up and driving away. The return was just as easy.

Nadine Steadman 
Rating:
5.0

Customer did not leave a comment.

Mark Treat 
Rating:
5.0

Floyd is great!

CHRIS EPPINGER 
Rating:
4.0

Floyd was outstanding! He was very respectful and responsible and truly took pride in his trucks. They were very clean and well maintained. He was great to work with. Possible Improvements: •The price per mile was very high. • I left 1/4 of a tank over what was in the gas tank when I picked it up. It seems there should be some sort of reimbursement for the cost of the gas comparable to the amount I would have paid if I had returned it less full than when I picked it up. Teresa Carmack

Teresa Carmack 
Rating:
5.0

Customer did not leave a comment.

Stephen Campbell 
Rating:
5.0

Customer did not leave a comment.

Tim Purcell 
Rating:
5.0

Customer did not leave a comment.

Charlotte Foster 
Rating:
5.0

Floyd got me the motorcycle trailer that worked well for my bike. He was easy to talk to and answered any question I had. I will go back to him when I need another rental trailer.

Jim Sewell 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hall 
Rating:
2.0

Was overcharged 40 dollars for no apparent reason.

Adam Johnson 
Rating:
5.0

Customer did not leave a comment.

Kim Milburn 
Rating:
5.0

Floyd is a great guy. He got me set up and ready to roll promptly.

Jacquelyn Smith 
Rating:
5.0

Customer did not leave a comment.

ALTON TAYLOR 
Rating:
5.0

Repeat customer, once again Floyd and his team exceed my impossibly high standards with a seamless process reserving, confirming, picking up, using and returning moving equipment. With the start and end of a move so effortless, the hectic middle part goes much more smoothly. Even if out of your way, it's well worth it to choose this UHaul dealer.

Lizabeth Welling 
Rating:
3.0

Customer did not leave a comment.

Cody Sze 
Rating:
4.0

Easy return process.

Sheron Beltran 
Rating:
5.0

Floyd was Great! Very professional! Treated us like family! I highly recommend Monarch RV Storage!

Michael Pease 
Rating:
5.0

Nothing can be improved! This was a perfect experience with amazing customer service. Floyd was awesome!!

Kelly Ramos 
Rating:
5.0

So glad to have this business close to Bastrop.

Linda Gaylord 
Rating:
5.0

Nothing I can think of

FRANK ROBBINS 
Rating:
3.0

We dropped the bus at around eleven p m so we have no chance to interact with anybody there

MARIA MOYERS 
Rating:
5.0

Floyd always has my rental ready and clean. He does an awesome job!! I’ll always choose to work with Floyd. Great guy.

ALTON TAYLOR 
Rating:
5.0

Best service I have ever had with rentals

DAvid Seay 
Rating:
5.0

Customer did not leave a comment.

Jeff Clark 
Rating:
2.0

Nobody there when I arrived to drop off equipment at 08:30. Hurt my back when lifting trailer off of ball hitch. Will never use U-Haul again

Derek Thormer 
Rating:
5.0

Customer did not leave a comment.

Priscilla Holder 
Rating:
5.0

Floyd had me on the road in no time! Great Service..

William Gregory 
Rating:
5.0

Only issue we had was there was no loading ramp in the truck so we had to go rent another truck so was a waste of money

Christopher Lewis 
Rating:
5.0

Floyd was a great help and very conscious of taking care of me the customer….Definitely will use again if the need arises

ELDON MAY 
Rating:
5.0

Customer did not leave a comment.

Dan Wendling 
Rating:
5.0

This was my best uhaul experience yet. The guy I worked with did an awesome job and was very friendly. Great job!

Joseph Akins 
Rating:
5.0

Customer did not leave a comment.

Roger Anderson 
Rating:
5.0

The best customer service ever! Excellent reservation process. I highly recommend Monarch UHaul to everyone I know!

Brenda Trigo 
Rating:
5.0

Customer did not leave a comment.

Kevin Giesalhart 
Rating:
5.0

The guy I worked with was so helpful and communicative. He was so clear in his instructions. I would rent another truck from him any day. This was my first time renting a truck and it was so easy!! Zero stress.

Sarah Martin 
Rating:
4.0

Customer did not leave a comment.

Richard Johnson 
Rating:
5.0

Very friendly customer service. They were very accommodating and took care of everything when I arrived. Definitely a great price and awesome experience with this location.

Kenneth Roush 
Rating:
5.0

Customer did not leave a comment.

Raymond Keyrouz 
Rating:
5.0

Customer did not leave a comment.

Kleon Kollins 
Rating:
5.0

Customer did not leave a comment.

Ernest West 
Rating:
5.0

Always excellent service

Mark Lockerman 
Rating:
5.0

The gentleman running the place was super nice and helpful. I will rent from this location again.

Christian Patrick 
Rating:
4.0

Easy drop off

Vera Catron 
Rating:
5.0

Customer did not leave a comment.

Gene Robins 
Rating:
5.0

Awesome, friendly service!!!

Jo Ann Irving 
Rating:
5.0

Floyd is courteous, flexible and diligent in provided a great customer service.

DONALD PUTMAN 
Rating:
5.0

Customer did not leave a comment.

Nicole Postelle 
Rating:
5.0

This lovation was excellent and I cannot see any areas in which to improve on the experience. I will return again for my rental meeds.

Phillip Peeler 
Rating:
5.0

Great customer service! Super helpful and kind. I would definitely come back here.

Dawn Merchant 
Rating:
5.0

Very nice, helpful and accommodating!

Ron Barr 
Rating:
5.0

Floyd was professional and quic. He is. Friendly and cheerful too.

Andy Georgilis 
Rating:
4.0

Customer did not leave a comment.

Leanna Corbett 
Rating:
5.0

Customer did not leave a comment.

TaMayra Davis 
Rating:
5.0

Floyd gave excellent service. He hichted the trailer and showed me some pointer. I will definitely be referring and of course use Monarch RV Storage. Thank you Floyd!!

Kimberly Long-Cowart 
Rating:
2.0

there is no one to talk to there, no one anywhere! its confusing & hidden charges. i thought i was paying $40 ended up being $75. was not expecting that!

william hurlocker 
Rating:
3.0

I was charged for fuel and then told it would get refunded and still have not gotten refunded.

Jason Wills 
Rating:
5.0

Very friendly and helpful

Jerry Holliday 
Rating:
3.0

Customer did not leave a comment.

Phillip Marmolejo 
Rating:
5.0

Floyd was curteous, helpful and a pleasure to deal with.

DONALD PUTMAN 
Rating:
5.0

Customer did not leave a comment.

Rick Bell 
Rating:
5.0

Nothing excellent service from this location

Matthew Cole 
Rating:
4.0

Customer did not leave a comment.

Francis Bannon 
Rating:
5.0

Floyd was excellent to work with and I would recommend this location to anyone in the Bastrop area.

Phillip Peeler 
Rating:
5.0

Great customer service

Stephen Patterson 
Rating:
5.0

Customer did not leave a comment.

Lance Pollok 
Rating:
5.0

everthing was great

KNUTE PAULSEN 
No reviews have been submitted for this location.

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