Customer Reviews for Monarch Auto Sales
(U-Haul Neighborhood Dealer)

569 comentarios

4519 W Market St   Greensboro, NC 27407

(336) 547-0923

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 4 p. m.
  • Domingo
    8 a. m. - 11 a. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(336) 547-0923

4519 W Market St
Greensboro, NC 27407

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 4 p. m.
  • Domingo
    8 a. m. - 11 a. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

Nothing your people were great !!!

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Canter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma G. 
Clasificación:
5.0

Cedric has always been a person of professional & going above the call. I always look forward to doing business here because of him.

Caesar M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad J. 
Clasificación:
1.0

We were billed for damages that we did not commit

Justin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haldane H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rhonda B. 
Clasificación:
5.0

The young lady that handled our transaction was very efficient and friendly. She let us know everything in complete detail. Her coworkers were also a pleasure yo work with. Keep on doing what your doing and customers will continue to be happy!

Alice H. 
Clasificación:
5.0

The people in Greensboro, we're awesome, from a phone call and until I pulled out back to Kentucky, they were a blessing ❤️🙏🏻

BILL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monika F. 
Clasificación:
4.0

Cedrick the manager is a great asset to your company. Edwin Horsley

EDWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica K. 
Clasificación:
1.0

The ac is broken

Amanda G. 
Clasificación:
5.0

Personnel was extremely helpful and accomodating!!!

sharon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph D. 
Clasificación:
2.0

Make sure you're not improperly billed!!! I feel they have a tendency to “overlook” things and you end up paying for things you did not use or days you shouldn't have been charged for.

joseph P. 
Clasificación:
4.0

The lady who helped me check In for the U-haul truck was very nice and personable! Quick process!

Tanyae S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER Y. 
Clasificación:
5.0

Only spot I rent equipment from. Great communication and great customer service!

Caesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda S. 
Clasificación:
5.0

The people here are always at the top of their game and extremely helpful. We really enjoy using this location for our U-Haul needs. Keep up the great work!

Jessie J. 
Clasificación:
1.0

It took 45 minutes for these “helpers” to figure out that the $60 deposit was not required and how to (with two clicks of the mouse) pull that charge off the bill.

James P. 
Clasificación:
3.0

U-Haul (not Monarch Auto Sales) needs to invest in vehicles with better gas mileage.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh A. 
Clasificación:
5.0

I tried to return the trailer at a different location due to the hurricane. To prevent me from driving in unpleasant weather in the direction of the hurricane Ian. Was denied the opportunity to do so and had to jeopardize risking it. Power was out throughout the area when I arrived due to hurricane weather. Unfortunately I turned it in. I did call before hand to see if it was possible. They insisted I still needed to return it at that location or I would be charged extra. Thankfully I was not in a accident

TAMARKION B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERKLEY H. 
Clasificación:
3.0

The truck we rented was not the best

CARL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
5.0

Great every was great thanks Erica

Zion J. 
Clasificación:
3.0

I originally reservered a pickup truck on Sept 13 for pickup on Saturday, Sept 17. When I got to the Exxon at Irving Park 1820 Battleground ave in Greensboro, NC they said they did not have a pickup truck. When the owners called U-Haul their system said they had 2 in inventory. But the owner said they don't have any in inventory. The U-Haul representive that the owner was speaking to said I had to go to Monarch Auto Sales, 4519 W Market St to get a Van. Whats the point of reserving a pickup truck if you can't get one. The closest pickup was in Winston Salem, 30 miles away. If you need to rent a truck find some other business other than U-Haul.

Harold M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiara T. 
Clasificación:
5.0

Only real ones work on Sundays

Caesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray R. 
Clasificación:
1.0

Better customer service. The manager wasn't trying to assist and told me to take my services else where.

Christa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
4.0

The left turn signal was out. Plastic over speedometer broken and jagged. Equipment was clean, just not maintained. Above average rating because they were well staffed at check in. Pleasant. But shorthanded when I returned it (all at lunch together?). So I wasn't able to tell anyone about the issues with vehicle.

Teter L. 
Clasificación:
4.0

El cliente no dejó un comentario.

jeff E. 
Clasificación:
5.0

My first interaction with this location was a call to see if the equipment I needed was available. I did not get her name but she had the best customer focused I have seen in a long time. When I came in to rent my equipment, the fellow on the desk was extremely friendly and helpful. The manager on duty was there and also very friendly and helpful.

LONNIE C. 
Clasificación:
5.0

Danielle... thank you for a great experience during a stressful time with moving. You and the other staff were great! From, Danielle

Ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
1.0

I received 3 defective trucks with check engine lights. It took an hour before I received a decent one. They attempted to count their failure against my time and then charged me $60 in fuel when I got a truck with a quarter tank of gas and I only had the truck for 3 hours. I was billed $195 for a truck that felt like the transmission was failing it was moving horribly slow, barely went the speed limit and I returned it with 1/4 gas. Horrible experience.

Bithiah R. 
Clasificación:
1.0

I have be screwed out of almost $700 and can't get a phone call back. All of this is because apparently whoever checks in the customers can not read, and will give the keys to a delivery vehicle to anyone walking up. It is on video and there are witnesses as well. Then it is ok for them to deduct that money from another account 1-2 weeks later without prior warning or explanation. Now nobody will answer the phone.

David N. 
Clasificación:
5.0

Nothing. The staff there is always amazing!

Jessie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

They have the top customer service ever. I will recommend them to family and friends.

Florah M. 
Clasificación:
2.0

The truck had significant safety issues. First the driver's side visor was missing the clip to hold it in position. The visor would swing around while driving and blocked the driver's view of traffic and traffic lights ahead numerous times. Additionally it would slowly fall down while driving straight ever 1-2 minutes. The parking brake did not engage. The check engine light was on.

Dustin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Great staff very friendly and kind. Very knowledgeable about the equipment.

Donnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

Nothing. Great staff

Donnie K. 
Clasificación:
1.0

They were rude to me and had the incorrect information.

Keith M. 
Clasificación:
2.0

When I went to my return location they told me they were full and to go to another location. When I went to the second location they told me they were full and sent me to a third location. When I went to the third location, they did not offer a receipt. They then waited two more days to check the vehicle in and charge me for the 2 extra days.

WilliamJason B. 
Clasificación:
3.0

I was only rating the person. The company failed because they didn,t check to see if I could drop off the trailer. I was sent to 3 location before I could drop off the trailer. then had to call the office when a nice Lady helped me. Then was charged an extra day. had to call and get a refund.

HERMAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
4.0

There was cat or dog hair all over the interior. As someone that's allergic to dander, it was not a fun ride. I got overcharged and had no help when I called in to “U-Haul traffic”

Joshua S. 
Clasificación:
4.0

My equipment was overbooked, however I was upgraded to the next size up with no problem so everything worked out. I would definitely recommend this location.

HASANI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyria F. 
Clasificación:
4.0

Very friendly staff. Only recommendation is to add clearer signage or directions for U-Haul customers versus car customers.

John S. 
Clasificación:
2.0

I had to pay for a 26' truck because that was the only option. When I arrived there were at least 6 or 7 smaller trucks that were in the parking lot. I had to pay $40 plus mileage since it was the larger truck, instead of one of the smaller ones that would've been half that price. It was an older truck and felt unsafe to drive. Feels like a big waste of money. I was told a representative would call me back before they charged my card and that never happened. They just charged my card A few more dollars the next day without ever contacting me

Joshua S. 
Clasificación:
5.0

De'borah did a wonderful job!

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coy S. 
Clasificación:
1.0

Instead of doing a night drop I waited to return truck to make sure payment went through. (I was leaving for california) lady told me it went through. I said it should of been 50 short. She said no it's fine. Just looked at my receipts and it shows I have a 50 dollar promissory note. Very disappointed in this location.

aron D. 
Clasificación:
3.0

Hard to get into and out of with a 26' truck and tow dolly

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN W. 
Clasificación:
5.0

Drop off was even easier than pick up. Was done in less than a minute. Very convenient

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Not sure,the customer service representative,was very patient,and very knowledgeable on how to help me,get further instructions to retrieve the keys to the truck.Very good experience with Uhaul.

Joni W. 
Clasificación:
2.0

The van was very dirty inside...lots of trash, food spills and smelled of cigarette smoke...no one seems to maintain the trucks. The truck had a 15" crack in the windshield. Customer service was terrible. First, I was told I had the truck "For a Day" (and on the contract). I asked if that meant 24 hours..."Yes." Then I received a notice from U-Haul that the truck was due back in 3 hours. I called Monarch and was told it was due back in 7 hours or by 5:00pm when they were closed.

Timothy O. 
Clasificación:
5.0

this guy was also nice. i pulled onto the lot, handed him the key, and he told me he'd email me the receipt. i liked the fast service.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mavis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

Easy and fast!!!!! Great group here

roger M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M. 
Clasificación:
2.0

Was dirty, was not the same as the pictures and what I rented was not available. Also, they charged me $1.09 instead of 69 cants like the advertisement said. Very bad experience

kinston O. 
Clasificación:
5.0

Excellent customer service, efficient, quick, knowledgeable and friendly

Gary I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
No se han enviado comentarios para esta ubicación.

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