Customer Reviews for Monaco Tire & Auto
(U-Haul Neighborhood Dealer)

1,636 reviews

6625 E Evans Ave   Denver, CO 80224

(303) 758-5303

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(303) 758-5303

6625 E Evans Ave
Denver, CO 80224

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Aucoin 
Rating:
5.0

Customer did not leave a comment.

Kayla Wyatt 
Rating:
5.0

Worked with these guys several times, and they're always great.

milton rouse 
Rating:
5.0

Amazing service he has me in and out

Raijon Bass 
Rating:
5.0

Customer did not leave a comment.

Angela Richardson 
Rating:
1.0

They over charge me, twice 1. They charge 6 miles more than I did I have and prove 21 but they charge for 27 also some 15 dollar for insurance that I never asked for.

Oren Schewartz 
Rating:
5.0

I’ve used this U-Haul location since I was a kid. I LOVE the guys that work at this shop. They’ve been the friendliest people every time for as long as I can remember. Always so helpful and informative.

Jessica Mortensen 
Rating:
5.0

Customer did not leave a comment.

Kiara Gomez 
Rating:
3.0

Truck was old and dirty. Passenger door would barely close.

TERRYRANDALL MITCHELL III 
Rating:
5.0

Customer did not leave a comment.

Monica Carrillo 
Rating:
5.0

Customer did not leave a comment.

MARK WESTLUND 
Rating:
5.0

Front counter help was friendly and helpful

Brenda Kuehnle 
Rating:
5.0

Customer did not leave a comment.

Ryan Clarey 
Rating:
3.0

Overall, the drop-off and pick-up were very easy. However, the truck and experience itself were a major disappointment. The check engine light was on, the cab smelled heavily of cigarettes and there was ash from cigarettes everywhere. More importantly, there was a 5-to-6-foot-long gash in the box roof, and it ended up leaking a large amount of snow and water onto my belongings. I would have turned the truck in had I known but this was only apparent after the door was closed in the cargo area. The most concerning was that when we filled the truck with gas at the end of the day, either the fuel filler or fuel tank leaked a large amount of fuel onto the ground. We were unable to even fill it up due to more gas being spilled then in the tank.

William Perez 
Rating:
5.0

Great customer service, wonderful personality and a great moving experience,l!

Na'im McKee 
Rating:
4.0

Truck pictures didn't match the ones online. Damage all over vehicle

Paul Schneider 
Rating:
5.0

Very nice services thank Jph roofing company ll

jose hernandez 
Rating:
5.0

None

James McQuarrie 
Rating:
5.0

Customer did not leave a comment.

Kristen Fletcher 
Rating:
5.0

The gentleman who helped me was fantastic. Very friendly & great service!

Irene Zimmer 
Rating:
5.0

Nothing I went for a truck your staff treated me like family wished my family the best in our situation was super helpful and friendly couldn't ask for better service.

Shane Vandenberg 
Rating:
5.0

Dean is the man!

kristen delcalzo 
Rating:
5.0

Customer did not leave a comment.

Lisa Trommeter 
Rating:
5.0

The man that helped us was very nice and helpful. Helped us right away. And whole process was really pretty quick. Defineately recommend this place. Thank you

Janice Rohr 
Rating:
1.0

I was charged for a furniture dolly even though I did not receive one. I've emailed twice about this and heard nothing. The key to the truck was jammed into the box so hard I had to pry it out with my own keys. Less about the location and more about the ineptitude of Uhaul in general: I had to stand in the cold while you morons called my friend to verify my identity and a whole bunch of other nonsense that could have been done hours or even days in advance. Also, I made my "reservation" (notice my sarcastic quotation marks) at a different location, and then I was immediately called and told my location had changed and there was nothing I could do about it. Why was I even able to make a reservation if there was never a truck there in the first place? That was pathetic. Walmart knows how many toothbrushes are in each one of its stores, and you morons specialize in trucks and don't have millions of products like Walmart, and you still in 2023 have no idea where your trucks are? Or you simply don't care?

Kevin Freeman 
Rating:
5.0

The manager was very professional, attentive and friendly.

Nova Adams 
Rating:
5.0

Customer did not leave a comment.

JOHN GROTANS 
Rating:
5.0

Customer did not leave a comment.

Chris Glaser 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Chaney 
Rating:
5.0

Holy crap!!! Tyler at the front desk was absolutely amazing and awesome! Renting trucks is always a pain...but Tyler made my experience a fantastic one. He was helpful and his attitude was incredibly inviting. If you ever need to rent a truck...check out this location and ask for Tyler!!!

Paulo Sotero 
Rating:
4.0

Customer did not leave a comment.

Jalbaa Tuya 
Rating:
2.0

Customer did not leave a comment.

Jude Barisuan 
Rating:
5.0

Customer did not leave a comment.

Donavan Wallace 
Rating:
5.0

They gave us the last truck available on an empty tank, we had the courtesy to fill it half way when we returned it and they still overcharged us for several fees so we ended up paying over 300 dollars

Randy Harper 
Rating:
5.0

Customer did not leave a comment.

anasali mohame 
Rating:
5.0

Excellent customer service!!!

Alexis Carrillo 
Rating:
5.0

Tyler was v. nice, helpful and made the process smooth. The lot where one picks up the vehicle is not clean. Debris, nails, broken glass and mud... diminish the experience. Remind customers to 'check their side mirrors" before driving. (passenger side mirror was turned inwards to show only the side of the truck, not the road, which is critical to safely driving a truck with -no rearview mirror -no backup camera. so that could have been improved beforehand when vehicle was checked in) Box was significantly scratched on both sides, which wasn't reflected/visible in the photos provided online.

Donald Jurkoic 
Rating:
5.0

The owner at this location was very nice and had a smile the whole time.

Samantha Martinez 
Rating:
5.0

Customer did not leave a comment.

Cam Smith 
Rating:
5.0

Customer did not leave a comment.

Andrew Perkins 
Rating:
5.0

Customer did not leave a comment.

Mark VanWagner 
Rating:
3.0

Customer did not leave a comment.

MECHELLE YOUNG 
Rating:
3.0

Made reservation to a specific location and once i was there i got a text saying that my truck was at a different location. After finally arriving at the Evan’s location we were given the wrong information to retrieve the key. Had to speak to costumer service to be able to get the key to the truck. Half hour wasted and more mileage payed that I was trying to avoid.! Worst service I’ve ever had.

Sofia Contreras 
Rating:
5.0

Customer did not leave a comment.

Pavel Ulianov 
Rating:
1.0

I moved 0.2 mi (literally around the corner) and was changed for a 20mi trip. I received no paperwork at all so I took pics of the dashboard. I live 0.4 mi from the u-haul location and didn’t take the truck anywhere other than my moving locations.

Jamie Adams 
Rating:
4.0

Helpful & Very Nice

Becky Massey 
Rating:
5.0

Customer did not leave a comment.

Chris Greigo 
Rating:
5.0

10 the best

Martha Groome 
Rating:
5.0

Customer did not leave a comment.

Cody Simmons 
Rating:
3.0

Customer did not leave a comment.

Dirk Dykson 
Rating:
5.0

Customer did not leave a comment.

Austin Finke 
Rating:
3.0

"Not the way it works Bro!" that was the response I got

Charles Cox 
Rating:
4.0

Customer did not leave a comment.

Sarah Jones 
Rating:
4.0

Customer did not leave a comment.

Patrick Matteson 
Rating:
5.0

Nothing everything was great. The gentleman at that establishment was wonderful. Thumbs up, 5 stars etc... Great service all together

KAREN HARRIS 
Rating:
3.0

If an old woman rents a box truck, might want to be sure rear view mirror can be reached. And instructions for opening back of truck.

Linda Scherrer 
Rating:
2.0

Ensure equipment is working well,

Amanda Jaynes 
Rating:
5.0

Customer did not leave a comment.

Nivaldo Posada 
Rating:
3.0

Did an online booking, didn’t want insurance as I declined it online, guy who rung me out added it on anyway. Truck said 0% oil life left; this location does auto work but vehicle says 0% oil life left.

Zain Rauf 
Rating:
5.0

The gentleman who helped me was awesome, efficient and simply cool. Totally easy process.

Royden Mills 
Rating:
3.0

I was told on the phone days earlier that the truck would be equipped with moving blankets and a dolly. But the truck wasn’t equipped with them. I I couldn’t rent them from the vendor. I received the truck with less than an eighth of a tank of gas.

Peter Marciniak 
Rating:
5.0

return vehicle back to them putting in almost 3 gal of gas to bring gage back up to same level we went out with.. when they billed me they charge another $8.55 for 2 gal of gas...explained to them and would have nothing of it. didn't want to argue . next time ill make a photo of gage when I pick up and drop off.... persoonally they would take care of the customer for same.. oh well. prob rent somewhere else next time....

edward Danser 
Rating:
5.0

Let us know in advance if you don’t have the supplies we paid for

Jennifer Skidmore 
Rating:
5.0

Customer did not leave a comment.

ARVONNE LADSON 
Rating:
5.0

Customer did not leave a comment.

Stephen Bayens 
Rating:
4.0

Customer did not leave a comment.

Sean Stevenson 
Rating:
5.0

Customer did not leave a comment.

alfonso gonzalas 
Rating:
5.0

Customer did not leave a comment.

Joanne Sohn 
Rating:
5.0

Customer did not leave a comment.

Clarence White 
Rating:
5.0

Owner really made it effortless for me. So glad I decided to rent a truck for this move. It made it so much simpler. Thanks

Mark Berzins 
Rating:
5.0

Customer did not leave a comment.

Denis Lavrinenko 
Rating:
5.0

Customer did not leave a comment.

Natasha Werito 
Rating:
5.0

The dude was super nice

Joseph Kurutz 
Rating:
3.0

The after hours on line return was confusing and was charged $20 when I called to ask for assistance

Nancy Reay 
Rating:
5.0

Customer did not leave a comment.

Lee Rabideau 
Rating:
4.0

Give guidance to people who haven’t driven a uhaul before:-)

Tara Bailey 
Rating:
5.0

Each experience I have had with Monaco Tire and Auto has been great!

Chris Morley 
Rating:
2.0

The uhaul wasn't clean, vehicle didn't run as well as other uhaul vans i rented, was charged a cleaning fee and it took multiple calls to try and resolve, even though uhaul said someone would reach out in 24 hrs (didn't happen).

Dadrien Barnes 
Rating:
2.0

The truck was very dirty at time of checkout. The inside of the box was full of dirt and sand, including in the attic. The front cab was so full of bugs that I took a picture of it before taking the truck. Some of the pictures sent to me at the time of checkout where not of this truck. I tried to show the dealer that one side picture showed the truck with different side writing and different damage which was not on the truck which was picked up. He would not look at the picture or the truck , which was out back. He simply stated that "It will be O.K.", in a very unfriendly voice tone. He would not address anything about the truck, other than stating that the truck was delivered to him on Friday and was not his responsibility. I ended up washing out the back of the truck and spending over an hour with water and a brush cleaning the front of the vehicle to clean of some of the bugs and dirt.

Robert Stapel 
Rating:
5.0

That was a great custmer service , i will use thus branch always

Gamaleldin Ahmed 
Rating:
4.0

I was told it would not be an extra charge to drop the truck off at 7:00 p.m. and I got charged an extra $20 not really understanding why it says late drop off fee

Sharon Prager 
Rating:
5.0

Did have an issue with the truck , when I told the Manager, he mentioned that this was fixed by UHaul only a few days ago . It clearly was not and it get us into some very dangerous situations . Over 55 miles an our the truck would "wobble" and that was very unpleasant and even dangerous. This does not reflect bad on the manager/business but on UHaul

Fred Kops 
Rating:
5.0

Very polite, friendly and had the van ready for me to pick up. Nothing to improve!

Nancy Starks 
Rating:
5.0

Super friendly, prompt, easy going, hassle-free. Great experience. Would definitely rent from this location again.

dONNA Goldberg 
Rating:
5.0

Customer did not leave a comment.

Claire Espinoza 
Rating:
4.0

Customer did not leave a comment.

CHRISTIE CROWLEY 
Rating:
5.0

Barely check the truck to make sure nothing was left in there that is not supposed to be in there I was very disappointed when I decided to clean under the seats and found something that should have never been in the car but besides that they are excellent company I would definitely go back I appreciate the customer service and I appreciate how they met my needs and how respectful they was and reasonable

Josie Tucker 
Rating:
5.0

Todo es perfecto.

Juhessy Ramones 
Rating:
5.0

Customer did not leave a comment.

Antonio Escobar 
Rating:
2.0

The truck inside the cab was EXTREMELY filthy !! I had to use a whole huge container of Clorox wipes on it because it had food and sticky everywhere.

Diane Scheidemantle 
Rating:
1.0

Show humanity to your customers - I called to say that I was on my way, 5-8 minutes out, and I arrived at 5:31 PM. They closed at 5:30 PM however, the fact that I called to tell them I was on my way, in my opinion as the customer should have alerted someone to the fact that they could have waited a few minutes to be sure. As it was I had to take a half day off of work to arrive at their location to return the key. The van was dirty when we arrived to pick it up - there was a broken glass in the back it has not been swept out. When the gentleman called me to say that they were charging me for gas, he said he had to clean it out and they weren’t going to charge me. To which I replied it was dirty and full of glass when we picked it up. I Was hurrying to arrive at their location on time. I will not rent from them again. I just think overall this location could focus more on customer service.

Alison MooreStallcup 
Rating:
5.0

Customer did not leave a comment.

Diane Makowski 
Rating:
5.0

Customer did not leave a comment.

Byron Robinson 
Rating:
2.0

no key drop, which is stupid. I didn't have the time to drive back and drop off the key so I locked it in the truck assuming they had other keys to which they should! However they said they didn't so they were mad and hung up on me, twice! I wouldn't go here again.

michelle draper 
Rating:
5.0

Everything was smooth

Joseph Jemming 
Rating:
4.0

Monaco Tire & Auto were outstanding, as usual. 'They have great communication, are friendly, and provide great service. However, the UHAUL phone scheduling, online platform, and email confirmation were somewhat frustrating, I kept getting confirmations at a different location. Also, the central website had inaccurate information.

Kevin Everhart 
Rating:
5.0

Customer did not leave a comment.

Merlica Coriolan 
Rating:
5.0

Customer did not leave a comment.

Matthew Buckley 
Rating:
4.0

Customer did not leave a comment.

Marcin Gorecki 
Rating:
5.0

Customer did not leave a comment.

LaCrisia Howard 
No reviews have been submitted for this location.

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