Comentarios del cliente para Monaco Tire & Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Monaco Tire & Auto

Grado total:

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hannah h. en

Grado:

El cliente no dejó un comentario.

BRUCE S. en

Grado:

El cliente no dejó un comentario.

Sarah D. en

Grado:

El cliente no dejó un comentario.

Garrett B. en

Grado:

Can't think of anything. Very attentive, courteous and helpful.

Aaron W. en

Grado:

They gave us a filthy truck with a bunch of dirt, glass, and garbage that we swept out and then they charged us $15 for a cleaning fee when it was returned. It was in better condition when we brought it back then when it was first received. I wouldn’t recommend this U-Haul dealer to anyone.

Neil A. en

Grado:

El cliente no dejó un comentario.

Patrick F. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

El cliente no dejó un comentario.

Jan V. en

Grado:

No improvements needed

KIM R. en

Grado:

Always great.

mark a. en

Grado:

El cliente no dejó un comentario.

Patrick L. en

Grado:

The moving help I hired canceled my reservation the day of my move. I couldn't move without the help so I called U-Haul customer support to see if I could get a refund or reschedule. The representative I spoke to claimed she needed to talk to her supervisor and would call me back. She then hung up and I was never contacted back. I will never use U-Haul again, I'd rather pay more to have a moving company take care of everything as it's not worth the headache

Andrija M. en

Grado:

El cliente no dejó un comentario.

chris n. en

Grado:

These guys were great! I would recommend renting from them anytime! They made it so easy and they were so nice. They made moving much easier than usual! I give them a 10+

Aaron B. en

Grado:

The first time that I went to pick up my U-haul, the internet system would not locate me to unlock the box. I lost 12 hours of work. The next morning, the manager at the store was the rudest person that I have ever interacted with. He told me it was his choice to rent me a truck and that he would not rent it to me. I lost another hour begging the rude manager to let me rent a truck.

Juanita B. en

Grado:

I wouldn't change a thing. Very friendly and helpful. Thanks!

Ryan H. en

Grado:

El cliente no dejó un comentario.

Eduard G. en

Grado:

El cliente no dejó un comentario.

Jacqueline D. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Anna F. en

Grado:

I was very disappointed when I arrived that the furniture pads I had reserved were not available. The gentleman who assisted me with my truck rental didn't apologize or take any responsibility for this error. That being said, he did offer to extend my truck rental for free if I needed it. I didn't happen to need it. Also, I would appreciate it if the shop didn't smell so strongly of cigarettes. To this location's credit, they did get me into my rental pretty quickly.

Alexander B. en

Grado:

El cliente no dejó un comentario.

LaVern G. en

Grado:

Renting from this facility was quick and easy. The staff was very friendly, thorough and professional. They processed my request quickly and had me on my way. I plan to ONLY use this facility in the future.

David Z. en

Grado:

El cliente no dejó un comentario.

Kathryn K. en

Grado:

El cliente no dejó un comentario.

Alice F. en

Grado:

The was not open yet they were waiting for computers to warm up offered coffee and within 10 minutes had me in my truck .

andrea d. en

Grado:

Nothing they were great fast and efficient! Great location and team

Cody C. en

Grado:

El cliente no dejó un comentario.

Christy S. en

Grado:

El cliente no dejó un comentario.

Brenden M. en

Grado:

The gentleman who helped us was friendly and kind, a real pleasure to work with. The location is easily accessible, and the truck was in great shape.

Mark N. en

Grado:

El cliente no dejó un comentario.

Audrey J. en

Grado:

Remind/advise folks that the shop will be closed ( if applicable) when they return their van/truck and to do the online return process. I locked and slid the key through the slot before reading that I could do online return. It worked out well, but, I had to wait for a final bill. I was worried that they wouldn’t know that I had returned it on time.

PATRICIA W. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

Good friendly service at pickup and return

Louise W. en

Grado:

I was very impressed with the facility. I have rented uhaul in the past, but this was the fastest, most efficient I have seen.

Emily V. en

Grado:

El cliente no dejó un comentario.

Samantha B. en

Grado:

SEXIST, RUDE, DISHONEST EMPLOYEES: Customer service is terrible. The young man with the crooked front teeth treated me like I was stupid. I wasn't not overly friendly or chatty from the beginning, simply direct and on a small time frame. I made an online reservation and he proceeded to ask me the same questions that I answered during the online reservation without explaining that it was a basic brief run down so when I asked why I needed to answer all the questions again, his attitude towards me changed and said plenty of rude unnecessary comments. My boyfriend who only encountered half the interaction agreed that he acted rude and sexist towards me. When we returned the U-Haul we asked the man behind the counter what his name was so we could let someone know, He said he didn't remember who was working that morning so as to not have to give a name and then proceeded to tell me he remembered our interaction (but doesn't remember the name of the guy who worked with him all day???) and that I was "not particularly friendly. Probably just stressed about moving.." NOPE. I was perfectly respectful until he treated me like dirt.

Stephen W. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Monaco Auto is awesome- great and friendly. This is my 3rd time with them-

Boris J. en

Grado:

El cliente no dejó un comentario.

DEBRA H. en

Grado:

El cliente no dejó un comentario.

Erin P. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

El cliente no dejó un comentario.

Oscar T. en

Grado:

Good service

nathan t. en

Grado:

El cliente no dejó un comentario.

Yoshikazu K. en

Grado:

El cliente no dejó un comentario.

Amy O. en

Grado:

Caleb was very helpful, particularly because there was an issue with booking a dolly that wasn't available at this location. Excellent customer service!

mariah f. en

Grado:

We intended on returning the uhaul to a laocation closer to our new address where we had moved but we’re then informed we had to return it to the location it was rented from which cost us an additional $20 on mileage that was not necessary.

Joshua H. en

Grado:

El cliente no dejó un comentario.

Liza S. en

Grado:

El cliente no dejó un comentario.

linda w. en

Grado:

No need to improve. I was completely satisfied!

sara p. en

Grado:

Great friendly staff

Miche R. en

Grado:

El cliente no dejó un comentario.

Iurri G. en

Grado:

Great service. Thank you!

erine a. en

Grado:

Thank you for for such a fine experience! Could not have done this move without you!!! I was able to zip right on in and pick up my truck to make this move happen. And when I dropped off the truck I had no delays. I will always remember how great it was to use your service!!!

Louis A. en

Grado:

El cliente no dejó un comentario.

Aubrey F. en

Grado:

El cliente no dejó un comentario.

Harvey M. en

Grado:

This was a great experience and appreciated the fact that we decided to get a U-Haul very last minute and later in the day (4:30PM) to help a friend move. What was appreciated is the fact this location had both Trucks and Vans available to select from as we initially were not sure what size we would need, so the selection choice was great. Most importantly, we really appreciated the customer service level that was provided by the Gentleman at the location. I believe his name was McGill? and he was very helpful and explained in detail the process and the option to return later that night using the drop box for the keys. His Customer service was A++ and for that fact alone, i will be recommending family and friends to use this location for the Service needs. Thank you McGill.

Michael A. en

Grado:

El cliente no dejó un comentario.

Katherine k. en

Grado:

El cliente no dejó un comentario.

fatoumata k. en

Grado:

El cliente no dejó un comentario.

Autumn H. en

Grado:

Perfect experience, only needed the truck for a few hours and the two gentlemen were very accommodating.

Erin P. en

Grado:

El cliente no dejó un comentario.

Breja B. en

Grado:

El cliente no dejó un comentario.

nathan t. en

Grado:

El cliente no dejó un comentario.

Aubrey F. en

Grado:

Supee nice and helpful!

Joseph P. en

Grado:

El cliente no dejó un comentario.

sonya h. en

Grado:

I had an emergency situation where my leasing office pretty much cut my days by accident so I had to change plans and move out earlier then excepted. This of course made me anxious considering I work 3 jobs. The woman I spoke to that reserved my uhaul was a extremely nice but when I went to pick it up I dealt with Caleb negri who was the rudest person I have ever encountered in a customer service position. I told him my situation and that I was distressed. He then proceeded to treat me like complete crap. He raised his voice at me, then told me he doesn’t have to actually give me the uhaul because I was a jerk... when I was distressed not towards him but my situation. I stood there with tears in my eyes and he said “do you have a problem because like I said I don’t have to give you the uhaul” when I literally did not say a word. I have a friend who witnessed everything and she had to step in to try to calm him down from yelling at me further after I was crying at this point and told him I’m distressed due to my situation. He eventually gave me the uhaul and even while showing the uhaul he was extremely aggressive...when I went back I asked for his name and he told me his name was steve and then attempted to apologize AFER making my day even harder. I then tried to call to get the corperate Number he hung up the phone after asking “is this Sanja” and telling me my friend dropped her credit card. When my friend went to get her card she asked him for the number and he still refused to give her the corperate phone number. She explained to him that he was wrong on his end because he works in customer service and that you don’t antagonize people who are clearly going through something. This entire situation happened because I said I didn’t have my new address on me, and because I asked what the 2nd address was used for. I completely understand he was trying to do his job but calling someone a jerk, yelling at someone who’s clearly already in tears, speaking to them aggressively, and threatening to not provide service due to me being sad, and being completely disrespectful is not okay or professional.

Carlos M. en

Grado:

El cliente no dejó un comentario.

Wendy R. en

Grado:

El cliente no dejó un comentario.

Jeff T. en

Grado:

Caleb was very personable and customer-service-oriented. He made the pickup and rental experience very easy and gave me a reason to return to the business.

Elisa S. en

Grado:

the sale person was very ruled had a smart mouth everything he said was kind of mean with attuide

Robert H. en

Grado:

They didn’t have the add ons that I ordered. We had to drive 30 minutes to get it.

Jonatas N. en

Grado:

El cliente no dejó un comentario.

Riley B. en

Grado:

El cliente no dejó un comentario.

Carlos N. en

Grado:

The location was convenient for me, service was great. The truck was in good condition, though it had some smell of cigar smoke in

james m. en

Grado:

El cliente no dejó un comentario.

Jenna J. en

Grado:

El cliente no dejó un comentario.

Taylor S. en

Grado:

Walked in and was immediately greeted and helped. The guy was super fast and friendly and clearly explained everything. Could not have been more convenient!

KIM S. en

Grado:

the customer service agent was rude and extremely abusive it was very upsetting

hosni b. en

Grado:

Respect your customers !!??

Pasquale P. en

Grado:

The one thing that I found quite aggravating and nearly ruined our entire move experience was the moving blanket situation. I ordered, a month in advance, 12 moving blankets and PAID for them as part of my total fee. I had several glass pieces of furniture, not to mention expensive wood pieces that needed to be covered. The store had SIX when we went to get the truck and the gentleman behind the counter said he couldn't do anything about it because they were on a first come, first serve basis. THANK GOODNESS there was another location, 2 miles down the road, where we were able to pick up another 12 moving blankets. We used every last one, and if we did not have them, it would have forced me to make multiple trips, resulting in multiple swear words, a fight with my partner, and probably me lashing out at your wonderful customer service representative. This was a near disaster and I HIGHLY suggest that Uhaul do something about it - like now. Next time I move, I may look elsewhere for a company that can guarantee moving blankets because I am not dealing with the near heart attack I had on Saturday morning again. Call me if you need more information: 845-596-5201

ricky w. en

Grado:

Outstanding service!!! ????????

LAWRENCE C. en

Grado:

Seamless.. Knowledgeable and very friendly owner and workers

DEBBIE C. en

Grado:

The customer service was excellent , that’s everything

Simon W. en

Grado:

All very quick and well organised

KIM R. en

Grado:

El cliente no dejó un comentario.

Muhanned S. en

Grado:

- Prefer inspection of the truck before and after renting it. - Some unnecessary comments and jokes which was indicating poor customer service, need some improvements.

kevin h. en

Grado:

They were friendly, helpful, and quick, Very pleased with the service here,

Tuly S. en

Grado:

El cliente no dejó un comentario.

Leisa C. en

Grado:

El cliente no dejó un comentario.

mallory z. en

Grado:

El cliente no dejó un comentario.

darlene g. en

Grado:

El cliente no dejó un comentario.

Jorda T. en

Grado:

El cliente no dejó un comentario.

Aaron W. en

Grado:

El cliente no dejó un comentario.

Neil D. en

Grado:

Excellent friendly customer service. Will only use this location. Best experience ever

Shimon L. en

Grado:

El cliente no dejó un comentario.

Sandra B. en

Grado:

They were late so the appliance store loaded the appliances, but I got charged for the trip to the store. They attempted to take my refrigerator in without measuring the door. This resulted in the door handle being broke and the refrigerator scratched. They left for 45 minutes with all of the appliances sitting on the sidewalk. Once the appliances were in they left at 12:15 without putting the doors back on the refrigerator so over $300 in food was ruined. I had to hire another mover to finish unloading the appliance so I could return the truck. After leaving at 12:15 in the afternoon someone returned at 11:38 at night to put the refrigerator back together. My floor was damaged and the refrigerator doors are not straight. The owner indicates he would return to fix the door, fix the floor and level the refrigerator but I never heard from him again. I was charged $234 and all that was done was some appliances taken off a truck into my home and the ones in the home loaded. Because the guy left the job unfinished I paid to have the others unloaded. But what I paid in minimal to the cost of all the damage done to my property.

Audrey J. en

Grado:

El cliente no dejó un comentario.

Patrick D. en

Grado:

El cliente no dejó un comentario.