Comentarios del cliente para Monacks Service Station

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Monacks Service Station

Grado total:

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Bob F. en

Grado:

This was listed as my "preference" for drop off, but there was a ligation significantly closer to my house. When i tried to change the drop location i was told that I had agreed to tis location when i spoke with them on the phone, but I did everything online. I was told there would be a SIGNIFICANT upcharge to change my location. Overall this experience was not at all up to the standard ive come to expect and enjoy from uhaul.

Peter R. en

Grado:

El cliente no dejó un comentario.

Theodore B. en

Grado:

El cliente no dejó un comentario.

Sara H. en

Grado:

They weren't ready for me to pick it up. He had to email other uhaul customers before he'd pull up my information. He couldn't find the keys. And insurance was added that I specifically rejected; he offered to take it off if I wanted him to cancel it and start over, but I was under a time crunch and couldn't wait longer. The whole pickup experience was 20-30 minutes ?? The vehicle said low tire pressure and I was told to ignore it because it has a bad sensor.

JAMES R. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

On 10/29/19 i order a 15ft truck to be picked up in Pleasant hills PA on 11/01/19 and returned in uniontown pa on 11/03/19 , I received email telling me the truck was ready to be picked up 11/29/19 and return on 12/01/19.I then made my second call to correct the issue & receive the correct email. On 10/30/19 I received call from uhaul in charleroi Pa telling me I was to pick up the truck there (23 milesAway) by 4pm on friday. Call 1 800 for the third time telling this not the correct location and the time will not work with my work hours. Joe from uhaul told me to pick up the truck a day early and i wouldn't be charged and gave me 50 extra miles, but told me to call him when i got to charleroi, So i made my forth call to 1 800. and joe and the location owner worked it out, I receive a text when i left uhaul in charleroi telling me the truck was due back 11/02/19 not the agreed 11/03/19, So i made my fifth call to 1 800 and joe answered and said its only a two day rental . i told him how incompetent this whole process has been and I was give the extra day less than a hour ago. Joe told me he already gave me the extra 50 miles and he'll GIVE me the extra day because he's tired of me calling and complaining.I asked to speak to his manager , Joe told me to call tomorrow and asked for Robert. Next day made my sixth call to 1 800 and spoke to Robert ,I told him my point of view and asked for a email to confirm 3 days and 50 extra miles returning truck in uniontown pa. That evening I received a call from 1 800 uhaul telling me to return the truck to somerset Pa 53 miles away from uniontown, I said no way i'm taking it to uniontown that was the agreement, The young lady gave me the address of 318 E, Main St. Uniontown. When i got to the address it was a empty build , uhaul move out the month before.So i made my seventh call getting a correct address . INCOMPETENT

Peter D. en

Grado:

Again, need a small ramp for larger trailer.

Richard J. en

Grado:

El cliente no dejó un comentario.

Donald H. en

Grado:

Didn't have a furniture dolly, making the bulk of the move impossible. I'm now asking U-Haul for a second time to take that charge off my bill. The truck we rented smelled like absolute garbage.

LIisa G. en

Grado:

Make the express check-in policy more user friendly.

gerald J. en

Grado:

Mr Monack --- personally took care of my rental and will continue to rent from him. Mayor Gerald W Jackson II Belle Vernon PA

Christina B. en

Grado:

El cliente no dejó un comentario.

albert L. en

Grado:

El cliente no dejó un comentario.

Lorraine B. en

Grado:

El cliente no dejó un comentario.

Cassandra V. en

Grado:

El cliente no dejó un comentario.

Rebecca N. en

Grado:

First of all, this location was not even close to my preferred pick up location. I made my uhaul reservation a month in advance and they made me drive an hour away to get it. When I brought the truck and the tow home, I noticed the strap for the wheel on the tow was broken. So, I had to spend my own money and buy a ratchet strap. Then, when I finally arrived to my location, uhaul charged my card AGAIN for the tow. When I called uhaul, they had ME contact the shop where I picked it up at. The owner of the shop also had no idea why it was charged twice and had me call the guy who is in charge of the uhaul’s billing system. So after calling 3 different people, I was told it was a “system error” and that the money should be refunded on my account in a few business days. My uhaul experience was awful. The best part was of my experience was dropping it off and being done with unorganized and unprofessional situation. I would’ve paid double to not deal with everything I had to put up with. I am never going through uhaul again.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Roger C. en

Grado:

El cliente no dejó un comentario.

Eric C. en

Grado:

Mr. Monack was very helpful and has been with U-Haul for a long time, 50+ yrs I believe. He didn't try selling me any B.S. and explained if I ever need anything from U-Haul again how to make sure I get size of truck I need and make sure they estimate mileage better so I do not get charged extra at drop-off, which was only a few dollars but should have been avoided.

Derrick J. en

Grado:

Ensure the DROP OFF site requested in the reservation is the site stated in the contract

Arthur C. en

Grado:

N/A

connie U. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Dealer needs a faster computer , and a more inviting storefront

Joseph C. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

After driving 2 1/2 hrs. to pick up the scheduled rental truck in Pittsburgh at the 4911 William Penn Highway store, I was told they don't do one way trucks and I was referred to the Charleroi store that was 45 minutes the opposite direction of where the truck was needed. This added 90 minutes to our trip, not to mention the hour spent at the Charleroi office and hour at the Monroeville store. I did NOT receive the phone call at 6pm the evening before that my communication I received when I booked the rental online, said I would.. Had I been notified via a phone call that the site pick up had been changed to Charleroi before I left Ohio, I would have cancelled the rental. Overall, this was a horrible experience that added several hours to this stress filled move. I would not rent want to rent from U-haul in the future.

Geoffrey S. en

Grado:

The man that worked at the drop off was rude

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

Nothing super friendly and fast.

barry V. en

Grado:

This dealer needs more trucks for renting at his disposal.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Jason V. en

Grado:

El cliente no dejó un comentario.

Bree L. en

Grado:

El cliente no dejó un comentario.