Comentarios del cliente para Monacks Service Station

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Monacks Service Station

Grado total:

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Michael C. en

Grado:

El cliente no dejó un comentario.

Matthew K. en

Grado:

El cliente no dejó un comentario.

Austin G. en

Grado:

Moved 4 months ago and didnt get charged half this cost.

Misti B. en

Grado:

Service was great. Truck was clean and ran smooth.

Jason B. en

Grado:

The worst experience. U-Haul picked a truck and location that was 40 minutes away costing more money in fuel. Also very bad customer service. I will go with other options next time I need a rental.

Michael S. en

Grado:

El cliente no dejó un comentario.

Bob F. en

Grado:

This was listed as my "preference" for drop off, but there was a ligation significantly closer to my house. When i tried to change the drop location i was told that I had agreed to tis location when i spoke with them on the phone, but I did everything online. I was told there would be a SIGNIFICANT upcharge to change my location. Overall this experience was not at all up to the standard ive come to expect and enjoy from uhaul.

Peter R. en

Grado:

El cliente no dejó un comentario.

Theodore B. en

Grado:

El cliente no dejó un comentario.

Sara H. en

Grado:

They weren't ready for me to pick it up. He had to email other uhaul customers before he'd pull up my information. He couldn't find the keys. And insurance was added that I specifically rejected; he offered to take it off if I wanted him to cancel it and start over, but I was under a time crunch and couldn't wait longer. The whole pickup experience was 20-30 minutes ?? The vehicle said low tire pressure and I was told to ignore it because it has a bad sensor.

JAMES R. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

On 10/29/19 i order a 15ft truck to be picked up in Pleasant hills PA on 11/01/19 and returned in uniontown pa on 11/03/19 , I received email telling me the truck was ready to be picked up 11/29/19 and return on 12/01/19.I then made my second call to correct the issue & receive the correct email. On 10/30/19 I received call from uhaul in charleroi Pa telling me I was to pick up the truck there (23 milesAway) by 4pm on friday. Call 1 800 for the third time telling this not the correct location and the time will not work with my work hours. Joe from uhaul told me to pick up the truck a day early and i wouldn't be charged and gave me 50 extra miles, but told me to call him when i got to charleroi, So i made my forth call to 1 800. and joe and the location owner worked it out, I receive a text when i left uhaul in charleroi telling me the truck was due back 11/02/19 not the agreed 11/03/19, So i made my fifth call to 1 800 and joe answered and said its only a two day rental . i told him how incompetent this whole process has been and I was give the extra day less than a hour ago. Joe told me he already gave me the extra 50 miles and he'll GIVE me the extra day because he's tired of me calling and complaining.I asked to speak to his manager , Joe told me to call tomorrow and asked for Robert. Next day made my sixth call to 1 800 and spoke to Robert ,I told him my point of view and asked for a email to confirm 3 days and 50 extra miles returning truck in uniontown pa. That evening I received a call from 1 800 uhaul telling me to return the truck to somerset Pa 53 miles away from uniontown, I said no way i'm taking it to uniontown that was the agreement, The young lady gave me the address of 318 E, Main St. Uniontown. When i got to the address it was a empty build , uhaul move out the month before.So i made my seventh call getting a correct address . INCOMPETENT

Peter D. en

Grado:

Again, need a small ramp for larger trailer.

Richard J. en

Grado:

El cliente no dejó un comentario.

Donald H. en

Grado:

Didn't have a furniture dolly, making the bulk of the move impossible. I'm now asking U-Haul for a second time to take that charge off my bill. The truck we rented smelled like absolute garbage.

LIisa G. en

Grado:

Make the express check-in policy more user friendly.

gerald J. en

Grado:

Mr Monack --- personally took care of my rental and will continue to rent from him. Mayor Gerald W Jackson II Belle Vernon PA

Christina B. en

Grado:

El cliente no dejó un comentario.

albert L. en

Grado:

El cliente no dejó un comentario.

Lorraine B. en

Grado:

El cliente no dejó un comentario.

Cassandra V. en

Grado:

El cliente no dejó un comentario.

Rebecca N. en

Grado:

First of all, this location was not even close to my preferred pick up location. I made my uhaul reservation a month in advance and they made me drive an hour away to get it. When I brought the truck and the tow home, I noticed the strap for the wheel on the tow was broken. So, I had to spend my own money and buy a ratchet strap. Then, when I finally arrived to my location, uhaul charged my card AGAIN for the tow. When I called uhaul, they had ME contact the shop where I picked it up at. The owner of the shop also had no idea why it was charged twice and had me call the guy who is in charge of the uhaul’s billing system. So after calling 3 different people, I was told it was a “system error” and that the money should be refunded on my account in a few business days. My uhaul experience was awful. The best part was of my experience was dropping it off and being done with unorganized and unprofessional situation. I would’ve paid double to not deal with everything I had to put up with. I am never going through uhaul again.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Roger C. en

Grado:

El cliente no dejó un comentario.

Eric C. en

Grado:

Mr. Monack was very helpful and has been with U-Haul for a long time, 50+ yrs I believe. He didn't try selling me any B.S. and explained if I ever need anything from U-Haul again how to make sure I get size of truck I need and make sure they estimate mileage better so I do not get charged extra at drop-off, which was only a few dollars but should have been avoided.

Derrick J. en

Grado:

Ensure the DROP OFF site requested in the reservation is the site stated in the contract

Arthur C. en

Grado:

N/A

connie U. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

Dealer needs a faster computer , and a more inviting storefront

Joseph C. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

After driving 2 1/2 hrs. to pick up the scheduled rental truck in Pittsburgh at the 4911 William Penn Highway store, I was told they don't do one way trucks and I was referred to the Charleroi store that was 45 minutes the opposite direction of where the truck was needed. This added 90 minutes to our trip, not to mention the hour spent at the Charleroi office and hour at the Monroeville store. I did NOT receive the phone call at 6pm the evening before that my communication I received when I booked the rental online, said I would.. Had I been notified via a phone call that the site pick up had been changed to Charleroi before I left Ohio, I would have cancelled the rental. Overall, this was a horrible experience that added several hours to this stress filled move. I would not rent want to rent from U-haul in the future.

Geoffrey S. en

Grado:

The man that worked at the drop off was rude

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

Nothing super friendly and fast.

barry V. en

Grado:

This dealer needs more trucks for renting at his disposal.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Jason V. en

Grado:

El cliente no dejó un comentario.

Bree L. en

Grado:

El cliente no dejó un comentario.

Jeffery D. en

Grado:

The Location was fine! The U-Haul it self would not idle when you were stopped in traffic it kept stalling on us. other than that everything was fine.

louis A. en

Grado:

El cliente no dejó un comentario.

Mark W. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Traci P. en

Grado:

He had to go on his phone to put in we brought uhaul back then had to go on computer to print receipt skittles be easier to return vehicle

Henry H. en

Grado:

El cliente no dejó un comentario.

Sandra P. en

Grado:

They over change us & when we called to verify the guy was very rude & unprofessional. When we was running late he got shitty with us. I was told I had until 4pm to pick u- haul truck up. We had pick up set for 10 am but didn't make it there until 11:30am. The guy was very rude & unprofessional I wouldn't recommend picking the truck up from there.

matthew H. en

Grado:

This location was poorly maintained. Associate and others there (friends?) carried on a conversation laced with profanity and seemed unconcerned about my transaction.

marsha B. en

Grado:

I was happily surprised as to how easy, thorough, and quick the process was at Monack's. It has a great location that makes it easy in and out; plus plenty of parking. This will be my go-to place the next time I am in need of a 10 foot truck. They are easy to drive, low enough to load, and very efficient.

Kat M. en

Grado:

El cliente no dejó un comentario.

Erika R. en

Grado:

El cliente no dejó un comentario.

corey D. en

Grado:

El cliente no dejó un comentario.

Daniel P. en

Grado:

Mr. Monack is a standup guy. Was very helpful with my last two rentals in the past three months.

frank C. en

Grado:

Service was excellent.

robin D. en

Grado:

El cliente no dejó un comentario.

staci M. en

Grado:

The mileage on the paper and the truck I rented didn’t match up. I didn’t think it would matter because it would only show how many miles I drove. Wrong on my part. I got charged for driving 92 miles when I maybe went 24. I am furious that I am paying for someone else’s miles and mistake. But I guess it was my fault for not saying anything. But it was an expensive time to have kept my mouth shut!!! Best part if I drove 92 miles I think I would have needed some gas right? The red line was still right by the F. So wow. Great truck if I drove 92 miles moving my belongings and not having to stop for gas!! And had a truck that the check engine light came on. Had to take it back before I was done with it and my time was up because I was afraid the thing was going to break down. It wasn’t shifting between gears and making an awful noise. Take it back. Was told that’s normal for the light to come on in these trucks. And was told I should have put more gas in it. For putting 92 miles on it I should have put two gallons of gas in it. Wait what? I didn’t put gas in it. The line is on F. And I did not drive 92 miles!!!!!!!! So not only did I not get to finish my moving job. I paid for someone’s mistake. But I guess jokes on me thinking those numbers wouldn’t matter!!

sharon S. en

Grado:

Not much ????

Troy P. en

Grado:

El cliente no dejó un comentario.

ed S. en

Grado:

Excellent customer service. Everything was explained explicitly. Would recommend Monacks in a heartbeat. Truck was very clean, & well kept, rode excellent.

DONALD S. en

Grado:

Nothing This is the only place I like to use.

Jason C. en

Grado:

El cliente no dejó un comentario.

Rodney K. en

Grado:

El cliente no dejó un comentario.

Tammy F. en

Grado:

El cliente no dejó un comentario.

Gianni M. en

Grado:

Uhual's customer service needs to be improved! My account was charged twice for this reservation and I called on numerous occasions to resolve the problem and each time they said there was nothing that they can do. Unacceptable! Also, it took between 15-20 minutes to reach a customer service representative each time I called. This is not good customer service.

steel S. en

Grado:

El cliente no dejó un comentario.

william B. en

Grado:

El cliente no dejó un comentario.

Veta G. en

Grado:

This location was a life saver!

joseph S. en

Grado:

Computer issues 45 min wait

fallon M. en

Grado:

El cliente no dejó un comentario.

dawn M. en

Grado:

There is an issue with closing the back door.

john S. en

Grado:

I wanted a smaller truck, but only a 17 footer was available. I have run into this before, and at a few places was given the larger vehicle for the smaller trucks price. It would be nice if all outlets would offer this to their customers.

james M. en

Grado:

Mr. Monack was like a breath of fresh air! He expifited our transaction and was a pleaser to talk to as well as do business with.

Tony W. en

Grado:

El cliente no dejó un comentario.

en

Grado:

The door was messed up and latch was broke. Had to have two people to shut the door. Took 1 hour to talk to someone on roadside to send someone out then another 4 hours to fix it and then couldn't get an extension on time. Will never use again

jessica G. en

Grado:

El cliente no dejó un comentario.

Denise B. en

Grado:

El cliente no dejó un comentario.

Ronald H. en

Grado:

El cliente no dejó un comentario.

Denise B. en

Grado:

El cliente no dejó un comentario.

Wayne N. en

Grado:

El cliente no dejó un comentario.

Linda K. en

Grado:

Very nice, friendly and helpful. Highly recommend and ever need to rent a U-Haul again I will defiantly use this location.

randy P. en

Grado:

All was great. Thank u

Jaison W. en

Grado:

Everything about this location was fantastic. I really enjoyed with them there. What I hated was on check out the uhaul system was messed up and took me 45 mins to do what should have literally taken 3 mins. I'm in the middle of a move and time is the most important and have limited amounts of. Honestly I won't choose uhaul for another move just for this reason and being delayed they didn't even offer any kind of refund or anything. AGAIN IT HAD NOTHING TO DO WITH THE LOCATION, PEOPLE I WAS DEALING WITH, JUST A BAD SYSTEM. The system said I was to return the truck the same day and time I picked it up then took forever to get fixed. Thanks uhaul.

Donald S. en

Grado:

El cliente no dejó un comentario.

patrica L. en

Grado:

El cliente no dejó un comentario.

LORRAINE B. en

Grado:

Nothing all was good

john S. en

Grado:

All's well!

THOMAS F. en

Grado:

The owner had problems when attempting to submit my order on the Uhaul web site because the web site did NOT expose any recovery actions to inform the owner how to recover from obvious Uhaul web site ("...unexpected internal error"). FYI, I work in the software development industry and I can tell you this was a Uhaul web site error.

Mitchell K. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

I completed my order online days in advance to pick up truck and trailer at a location close to where I was loading. Received confirmation all was good. Next day received message pick up location changed. Now a 45 minute drive further to get truck and trailer. Uhaul does this each I use them. I use them 1-2 times a year. Becoming a big hassle. Why can't they have everything ready or moved to location I requested?

Lakisha J. en

Grado:

The silver pull out was very hard to miniver it kept getting stuck. Other than that it was ok

greg T. en

Grado:

Take care of the customers that are in the office first, instead of making them wait while you answer the phone

louis A. en

Grado:

very smooth rental outstanding

Eugenia T. en

Grado:

Was very upset over the fact that I used it for 4 extra hours and got charged a full day....it wasn't reserved for another customer either

VINCE B. en

Grado:

El cliente no dejó un comentario.

Erin H. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

El cliente no dejó un comentario.

Tim L. en

Grado:

Nothing

wayne H. en

Grado:

When picking up the rental, the computer service was very slow in response to the service. Please upgrade your software so the person using the system does not have too wait? Making it faster for the customer!!!

Jessica K. en

Grado:

El cliente no dejó un comentario.

MARTY P. en

Grado:

El cliente no dejó un comentario.

karen G. en

Grado:

El cliente no dejó un comentario.