For a 19.99 rental and charging .79 cents a mile is ridiculous. For a one day rental I paid 123.00 for what I don't know. But I'll never rent a u-haul againTerry H.
Customer Reviews for Monacks Service Station
(Distribuidor de U-Haul del vecindario)
Charleroi, PA 15022
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.FRANCIS S.
El cliente no dejó un comentario.Kaitlin O.
Make sure the proper address is online. The one that is on uhaul is about 3/4 of a mile or 10 blocks off.KEVIN C.
El cliente no dejó un comentario.luann S.
El cliente no dejó un comentario.Jeff D.
El cliente no dejó un comentario.Jose C.
Dropped off. Location is closed on Sunday.jewel C.
I drove less than the estimated miles and have yet to revive my 10$ refundJemaal M.
El cliente no dejó un comentario.CHRISTA G.
Even though I booked online and pre paid, the clerk still had me wait while he did everything in the computer again. On top of that, he added and charged me for insurance (without my knowledge or consent) that I elected NOT to purchase when I prepaid online. Then upon returning the trailer, when the clerk disconnected it from my jeep, he tore out the entire light hook up assembly from my bumper and didn't want to take responsibility for it. He gave me a uhaul 1 800 number to call and I guess file a grievance, but of course it was an automated service and left on hold for 30+ mins with no response.Mario M.
Awesome help. Thanks!Eric A.
El cliente no dejó un comentario.BRIAN T.
El cliente no dejó un comentario.Charles S.
Fresh coffee and danish in the cab or maybe a NakedÂ® juice, you know, for moving energy. : )MICHAEL D.
El cliente no dejó un comentario.NICHOLAS K.
El cliente no dejó un comentario.JOSEPH C.
Very nice guy, Helpful and friendlyRichard B.
He is such a nice and caring man. We were having trouble with remote check in and he quickly took care of usDonald S.
mr . monack is a bit quirky, but an enjoyable gentleman. He needs an updated computer, as his occasionally malfunctions; it did exactly what was needed for my reservation.earl T.
El cliente no dejó un comentario.patty S.
Be advised that the trailer had a leak in the roof. Some of my personal effects were wet. I have Informed the drop off of the off-normal condition and showed them the spot that leaked.ROBERTE M.
El cliente no dejó un comentario.jerry Y.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.CURT G.
This was our second time using this location. We love the service here!!! Such a nice helpful man!!! We will definitely use this location again. GraciasRobin R.
Cheaper pricesAnita M.
El cliente no dejó un comentario.Justin W.
Great serviceDavid G.
El cliente no dejó un comentario.martha P.
Very helpful and accommodating. House closing was pushed back a week but Monack's was able to provide a Uhaul for the following week as well as an additional Uhaul once we had quickly filled up the first one. I would highly recommend this Rental station!!!Christopher W.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.Bryan S.
El cliente no dejó un comentario.anthony L.
Very nice kind man!!! Thank you for all your help. If we need a U-Haul again we will definitely use this business.robin J.
The reserving of this truck was a joke. Called U-Haul Tuesday evening to reserve 20' truck for Friday a.m.. was told they didn't have one there but should have one by Friday. Double checked Thursday & was told the same. Stopped in Thursday at Cheat, Tyron rd., location. They didn't have truck. Told them I'd tAke a 26' or the 20'. Susie at Cheat location was great. Worked all day to secure a truck. Susie said she found one at a location 34 miles away, can't remember name of town. I looked on line and it said it was a 15' truck. I called that location and they said no one was there and would not be any one there until Monday. I called Susie at Cheat location and told her the wedsite said 15' and that is not what I needed. Susie again got on the phone with traffic and found what we ended up with but we had to travel an hour away to secure. Very stressful when you are moving and have to pack a town home of items and told you will have a truck. My wife and I traveled from Lexington, KY to Morgantown, WV to help our Son make his move to Christiansburg,VA.. Were told we will have a truck only to find out we didn't. Had to travel another 2 hours to and from to get a truck, load the truck, leave 3 hours late to make the move to Virginia. Very disappointing, stressful. Truck was nice, people at both locations , Tyron and McKean were great. Traffic was a joke and ruined the whole trip and experience.steve M.
El cliente no dejó un comentario.Jacqueline P.
Longer open hours.Russell L.
El cliente no dejó un comentario.Haley J.
Wanita from customer service was amazing!!! Thank you!!Oladipo O.
El cliente no dejó un comentario.Brian L.
The overall experience was excellent, keep doing what you are doing.DERREAN D.
In and out on arrival and return, owner was friendly and helpfuljeff T.
El cliente no dejó un comentario.RYAN R.
Gentleman was very nice and helpful. Came out to greet us and got us checked out in a timely manner.DEBRAM D.
El cliente no dejó un comentario.arlene D.
El cliente no dejó un comentario.john L.
The representative was very thorough and respectful.William P.
El cliente no dejó un comentario.jackie G.
El cliente no dejó un comentario.Reid S.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.raenelle F.
El cliente no dejó un comentario.glen S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Minhee K.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.arlene D.
El cliente no dejó un comentario.George G.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Judith L.
Hilarious guys who worked there. Friendly.Erin D.
El cliente no dejó un comentario.Diane R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Matthew K.
Moved 4 months ago and didnt get charged half this cost.Austin G.
Service was great. Truck was clean and ran smooth.Misti B.
The worst experience. U-Haul picked a truck and location that was 40 minutes away costing more money in fuel. Also very bad customer service. I will go with other options next time I need a rental.Jason B.
El cliente no dejó un comentario.Michael S.
This was listed as my "preference" for drop off, but there was a ligation significantly closer to my house. When i tried to change the drop location i was told that I had agreed to tis location when i spoke with them on the phone, but I did everything online. I was told there would be a SIGNIFICANT upcharge to change my location. Overall this experience was not at all up to the standard ive come to expect and enjoy from uhaul.Bob F.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.Theodore B.
They weren't ready for me to pick it up. He had to email other uhaul customers before he'd pull up my information. He couldn't find the keys. And insurance was added that I specifically rejected; he offered to take it off if I wanted him to cancel it and start over, but I was under a time crunch and couldn't wait longer. The whole pickup experience was 20-30 minutes ?? The vehicle said low tire pressure and I was told to ignore it because it has a bad sensor.Sara H.
El cliente no dejó un comentario.JAMES R.
On 10/29/19 i order a 15ft truck to be picked up in Pleasant hills PA on 11/01/19 and returned in uniontown pa on 11/03/19 , I received email telling me the truck was ready to be picked up 11/29/19 and return on 12/01/19.I then made my second call to correct the issue & receive the correct email. On 10/30/19 I received call from uhaul in charleroi Pa telling me I was to pick up the truck there (23 milesAway) by 4pm on friday. Call 1 800 for the third time telling this not the correct location and the time will not work with my work hours. Joe from uhaul told me to pick up the truck a day early and i wouldn't be charged and gave me 50 extra miles, but told me to call him when i got to charleroi, So i made my forth call to 1 800. and joe and the location owner worked it out, I receive a text when i left uhaul in charleroi telling me the truck was due back 11/02/19 not the agreed 11/03/19, So i made my fifth call to 1 800 and joe answered and said its only a two day rental . i told him how incompetent this whole process has been and I was give the extra day less than a hour ago. Joe told me he already gave me the extra 50 miles and he'll GIVE me the extra day because he's tired of me calling and complaining.I asked to speak to his manager , Joe told me to call tomorrow and asked for Robert. Next day made my sixth call to 1 800 and spoke to Robert ,I told him my point of view and asked for a email to confirm 3 days and 50 extra miles returning truck in uniontown pa. That evening I received a call from 1 800 uhaul telling me to return the truck to somerset Pa 53 miles away from uniontown, I said no way i'm taking it to uniontown that was the agreement, The young lady gave me the address of 318 E, Main St. Uniontown. When i got to the address it was a empty build , uhaul move out the month before.So i made my seventh call getting a correct address . INCOMPETENTThomas C.
Again, need a small ramp for larger trailer.Peter D.
El cliente no dejó un comentario.Richard J.
Didn't have a furniture dolly, making the bulk of the move impossible. I'm now asking U-Haul for a second time to take that charge off my bill. The truck we rented smelled like absolute garbage.Donald H.
Make the express check-in policy more user friendly.LIisa G.
Mr Monack --- personally took care of my rental and will continue to rent from him. Mayor Gerald W Jackson II Belle Vernon PAgerald J.
El cliente no dejó un comentario.Christina B.
El cliente no dejó un comentario.albert L.
El cliente no dejó un comentario.Lorraine B.
El cliente no dejó un comentario.Cassandra V.
First of all, this location was not even close to my preferred pick up location. I made my uhaul reservation a month in advance and they made me drive an hour away to get it. When I brought the truck and the tow home, I noticed the strap for the wheel on the tow was broken. So, I had to spend my own money and buy a ratchet strap. Then, when I finally arrived to my location, uhaul charged my card AGAIN for the tow. When I called uhaul, they had ME contact the shop where I picked it up at. The owner of the shop also had no idea why it was charged twice and had me call the guy who is in charge of the uhaul's billing system. So after calling 3 different people, I was told it was a â€œsystem errorâ€ and that the money should be refunded on my account in a few business days. My uhaul experience was awful. The best part was of my experience was dropping it off and being done with unorganized and unprofessional situation. I would've paid double to not deal with everything I had to put up with. I am never going through uhaul again.Rebecca N.
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.Roger C.
Mr. Monack was very helpful and has been with U-Haul for a long time, 50+ yrs I believe. He didn't try selling me any B.S. and explained if I ever need anything from U-Haul again how to make sure I get size of truck I need and make sure they estimate mileage better so I do not get charged extra at drop-off, which was only a few dollars but should have been avoided.Eric C.
Ensure the DROP OFF site requested in the reservation is the site stated in the contractDerrick J.
El cliente no dejó un comentario.connie U.
El cliente no dejó un comentario.Jon S.
Dealer needs a faster computer , and a more inviting storefrontJames H.
El cliente no dejó un comentario.Joseph C.
After driving 2 1/2 hrs. to pick up the scheduled rental truck in Pittsburgh at the 4911 William Penn Highway store, I was told they don't do one way trucks and I was referred to the Charleroi store that was 45 minutes the opposite direction of where the truck was needed. This added 90 minutes to our trip, not to mention the hour spent at the Charleroi office and hour at the Monroeville store. I did NOT receive the phone call at 6pm the evening before that my communication I received when I booked the rental online, said I would.. Had I been notified via a phone call that the site pick up had been changed to Charleroi before I left Ohio, I would have cancelled the rental. Overall, this was a horrible experience that added several hours to this stress filled move. I would not rent want to rent from U-haul in the future.Timothy C.
The man that worked at the drop off was rudeGeoffrey S.
El cliente no dejó un comentario.Kimberly B.
Nothing super friendly and fast.Mark L.
This dealer needs more trucks for renting at his disposal.barry V.