Comentarios del cliente para Moes 1636

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Moes 1636

Grado total:

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THEODOR H. en

Grado:

No one was there when we got there to pick up the truck. When they did show up the truck was very dirty and smelled of cigarette smoke, there was trash in the cab and in the back. I called UHaul, spoke with 3 different people and was told to receive a discount I had to talk to the local rep who never returned my call. We are VERY unhappy with this experience.

TREENA B. en

Grado:

Thank

Joe F. en

Grado:

Make sure truck is aligned and in good shape

Rachel F. en

Grado:

The store wasn't open when I was scheduled to pick up the truck. I had to call Uhaul and a representative had tp call the store owner. Then I had to wait for him to arrive. The store was dirty and in an unsafe neighborhood.

KOURTNEY J. en

Grado:

The truck had alot of trash in the back of the truck

Jacob S. en

Grado:

Was told that the Uhaul would be available at six, when I arrived at six was told that I would not be able to get the truck because the person in charge had left. I had already paid and had received a confirmation email the day of confirming the time and location of pick up.

Ashley J. en

Grado:

I was overcharged for my services I agreed to 19.95 plus .99 a mile plus 14 insurance ..only used 7 miles and was charged for 17 miles Was charged 52.79 plus 2.10 I should have only paid 40.88

Mark N. en

Grado:

El cliente no dejó un comentario.

Temeka J. en

Grado:

El cliente no dejó un comentario.

Nathan B. en

Grado:

I showed up for my 10 a.m. pick up to find a locked convenience store in a sketchy neighborhood. 40 minutes later, the convenience store owners came and I checked out the truck. The truck smelled like cigarette smoke and weed. Not a fan odor, but as if it had been taken on a cross-country hotbox roadtrip with Snoop Dogg and Willie Nelson. I called U-Haul customer support and they offered me a $50 credit to be applied in a week or so. I would recommend that you U-Haul be more discerning in which locations they use for pickup, and if they implement a strict no-smoking policy (ala a car rental). Thanks

Cornelius W. en

Grado:

There were no public restrooms.

Carter S. en

Grado:

Owner did not answer the phone despite repeated phone calls over several hours. had it not been for mobile check in, the location would not have had my order.

Marijo R. en

Grado:

El cliente no dejó un comentario.

Brent C. en

Grado:

Very dangerous neighborhood. Hard to find. Is in a run down small convenience store named Moes. Bars on doors and windows. The clerk at the window knew little to nothing about reservation. The person responsible was not there and could not be reached by phone despite multiple attempts. Had ordered two dozen pads, they were not in the truck. When I went back in the store, Clerk at site said "We aint got no pads".

Austin S. en

Grado:

Have all of the equipment available. I was charged for a furniture dolly and there was never a furniture dolly in the vehicle. Spent hours on the phone with customer service to try to pick up the vehicle. I do not recommend the 24/7 pick up service to anyone.

Thomas A. en

Grado:

Truck had full ashtray and empty soft drink can and snack bag in cab. The appliance cart I had on the order was not there. I had to drive to another location and wait in line while the stores customers came in and bought their lottery tickets and smokes until the clerk got to me.

Mark T. en

Grado:

The location inaccurately recorded the mileage on the rental truck and overcharged me for the rental.

Doneen O. en

Grado:

Truck was reserved a week in advance and was not there.

terry H. en

Grado:

El cliente no dejó un comentario.

DAVID S. en

Grado:

Very limited parking @ this location.

Jeremiah B. en

Grado:

I was given the wrong truck and the truck was not ready for pick up when I arrived.

Mary Beth S. en

Grado:

El cliente no dejó un comentario.

rickesha J. en

Grado:

El cliente no dejó un comentario.

ANDREW P. en

Grado:

Maybe you could make sure that your customers aren’t charged nearly $700 for 11 days of rental usage after said customer returned the UHaul. Is this a random incident, NO! It happened to me yesterday. I will absolutely NEVER use UHaul again, and I will be sure to spread this message of dissent towards your companies half ran operation all over social media.

Mathew A. en

Grado:

The area felt unsafe. Luckily, I am a young man who came with another person. I would not recommend anyone coming alone. I would not recommend this location to anyone.

Nakita H. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

No pads and no Dolly!!! Needed my van at 8. The store you sent me to opened at 10:00. He was 22 minutes late opening! Piss poor. I should be comped!. There was a dog kennel left in the back of my vehicle too!

Craig M. en

Grado:

El cliente no dejó un comentario.

Kenya T. en

Grado:

They dont have any of the supplies offered on the website. The charged me for them anyway. They opened a whole hour and a half late. The store owner made inappropriate comments. They didn't check my vehicle back in until after I complained about it to customer service. The only saving grace was the awesome customer service center that worked diligently to correct the issues and gave me a refund. He followed up and apologized several times.

tannette H. en

Grado:

El cliente no dejó un comentario.

Flint S. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Greg G. en

Grado:

Scary neighborhood. Trashed, stripped and abandoned vehicles in the area

Jeff C. en

Grado:

Very bad part of down. After hours drop off felt very dangerous. No clear place to drop the truck. Also, it took until Tuesday to get the email letting me know they had the truck (dropped it Sunday night). I would suggest having this location removed from one way drop off maps in Louisville. There are plenty of other spots to drop.

Ronald E. en

Grado:

El cliente no dejó un comentario.

Jana J. en

Grado:

I’ve been waiting for them to close me out for a week. I’ve had a pending charge on my account. I called and messaged serval times through the week and got no response. I finally was able to stop by, for the teller to tell me they cannot close me out because someone stole all the batteries out of all the trucks. I have to wait for mechanics to come fix them all, so they can get the miles. I then receive an email saying i owe double my estimate from costumer service. How do they have the information, if the teller is telling me the batteries we’re stolen. I’m just very confused and upset about the matter. My estimated price was 109. And now I’m begin told it’s 230.

Alicia R. en

Grado:

Very rude trucks not working that I reserved over charged

Janet T. en

Grado:

No oil no walk around to check out the truck

Bill K. en

Grado:

Truck was brand new with only 13k miles. How do you give someone a truck that hadn’t been cleaned out? Need to improve customer service and gave me no print out of services. I asked if any one inspect truck upon my return and everyone just set and looked at me. So finally I asked again and still no one came. I was told that I haul would be responsible for that and not them. At this time I still don’t know what is coming out of my account and if truck cleared inspection after setting there overnight.

CARLOS G. en

Grado:

El cliente no dejó un comentario.

RaShawna F. en

Grado:

My return receipt say I returned the truck a 3:06 pm but I returned it at 10:00 am, because of this I was charged an extra day.

silvia R. en

Grado:

El cliente no dejó un comentario.

Mathew D. en

Grado:

This location was in an unsafe part of town, the man was not friendly at all and unwilling to assist with the truck parked in the back of his store. There were men doing drugs outside of his store. The truck was dirty on the inside and had a foul odor coming from the vents. There were no moving blankets or ramps provided. The mileage that was written on the ticket was inaccurate by 2,000 miles. It was just a really bad experience and I would never recommend this location to anyone. Called customer service and the agent just made notation and didn't seem to take issues seriously.

Chang L. en

Grado:

I do not want to go again !!! I do not like to remember.

Knut J. en

Grado:

Tuck was smoked in there was ash, trash and spills and bad smells. the guy who rented me the Truck wrote down that it was an in state when in fact it was an out-of-state.

Jerrad C. en

Grado:

Did not turn in my vehicle for more than 12 hours after I returned it, resulting in a late fee. Said gas was under what it actually was when returned.

Michael M. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

They charged me for gas when I returned it with gas.

Mary B. en

Grado:

El cliente no dejó un comentario.

mahamed A. en

Grado:

El cliente no dejó un comentario.

WILLIAM F. en

Grado:

Everything was fine. Will use again

David Y. en

Grado:

The whole thing, back and front, was dirty and smelled awful. We were sent 13 miles across town from the location we confirmed. They only gave us a $20 credit which didn’t even cover the extra mileage. It took forever because the store’s computer kept freezing and we missed the appointment to pick up what we needed to pick up. Horrible experience!

GLINDA A. en

Grado:

The computer did not work and there were cigarettesin the ashtray and ashes on the floor

LARA P. en

Grado:

Terrible experience. The truck was filthy, the clerk that was helping me left all my paperwork attached to the key. The dolly they gave me had broken plastic on the handles which stabbed me with every load. The truck was rented to me with a quarter of a tank of gas. And the brochure was in french?

Angelica E. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

This location was fine but our contract drop off point was was closed, chain link fence with pad locks and know place to drop off the trailer unless you left it on the street like another customer had done with a return truck.

David C. en

Grado:

El cliente no dejó un comentario.

jessica P. en

Grado:

Close this location down. Someone tried to sell myself and my 15 yr. old daughter drugs while we were at the store. While in the location the store owner, Moe, told me that I would receive a military discount when I dropped the truck off and that the price that was on the bill of $697 was just an estimate and not the final price. Also, while in the store we saw a drug deal go down. The man renting the truck to me didn't even bother to ID me to make sure I had a valid drivers license either and it wasn't even my license that had made the reservation it was my dads. I have never been to such an unprofessional place of business in my life.

Josie H. en

Grado:

El cliente no dejó un comentario.

Brendan D. en

Grado:

Was charged for extra items that I declined. Truck stunk like cigarette smoke. The item was not available for self-checkout even though I received an email that it would be.

Celeste H. en

Grado:

El cliente no dejó un comentario.

Michael N. en

Grado:

El cliente no dejó un comentario.

Mitchell B. en

Grado:

El cliente no dejó un comentario.

Shari H. en

Grado:

The drop-off location is in a bad part of town and we had no idea. We felt extremely uncomfortable for our lives and leaving the truck. The store representative could not speak English well and again left us uncomfortable leaving him with the key. My husband showed him his agreement and handed him the key. He shook his head yes and that was it. This should not be a drop-off location or if it is, there should be a warning about the location.

Benjamin V. en

Grado:

El cliente no dejó un comentario.

Charles J. en

Grado:

El cliente no dejó un comentario.

Peter H. en

Grado:

Moe was a great help!

antonio M. en

Grado:

I was forced to get insurance for 14 dollars. my past uhaul rentals I didn't have to purchase insurance. I will never rent from this place again. I was not pleased. Screw Uhaul and the guy at the store who rented out my truck.

Daniel M. en

Grado:

Employees at the location tried to turn me away saying they were not actively accepting business from Uhaul. Maybe be sure that the drop off location listed on the contract is open for business.

gladys N. en

Grado:

El cliente no dejó un comentario.

Sandra M. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Service was slow, i knew more about the trailer and how to hook it up than the people working there. there was garbage and glass around and in the area where I had to hook up the trailer.

robert B. en

Grado:

The location and signage leaved a little to be desired but the attendant was very helpful and nice.

Thomas K. en

Grado:

Very dangerous neighborhood, no space for equipment, no parking lot, have to do business in between transactions for groceries and cigarettes.

Abby L. en

Grado:

El cliente no dejó un comentario.

john M. en

Grado:

El cliente no dejó un comentario.

en

Grado:

El cliente no dejó un comentario.