Comentarios del cliente para Modr's Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Modr's Service Center

Grado total:

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sean S. en

Grado:

Make the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.

Thomas D. en

Grado:

Clean windows

tony E. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Mark N. en

Grado:

El cliente no dejó un comentario.

Jerry P. en

Grado:

Friendly professional service.

Calvin T. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Everyone was so nice and they made the whole process so much easier.

Carolyn C. en

Grado:

El cliente no dejó un comentario.

pat L. en

Grado:

The lady at counter was so kind and gracious I told her if I received a customer survey I would let the organization know how kind she was to me and man who helped hook up trailer PLUS she was with us while time and helped pick up trailer to hook on 2” ball.

Doug G. en

Grado:

By far the best experience ever dealing with uhaul over the years. Perfectly executed pickup time and service. I hooked up, tire pressure check, safety check completed and my way. I would highly recommend them to anyone. First class oprration.

davis H. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Helpful and friendly as always

Robert A. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

If your other locations were as friendly and helpful as Modr"s that would help, but they are not.

Mark D. en

Grado:

El cliente no dejó un comentario.

MICHAEL W. en

Grado:

Excellent customer service!

James B. en

Grado:

El cliente no dejó un comentario.

Hudson G. en

Grado:

Auto transporter had multiple bad tires. One tire blew out on I-64, leaving us in an incredibly dangerous situation. Another tire had to be switched out causing a multiple hour delay.

Bill D. en

Grado:

El cliente no dejó un comentario.

Sherida F. en

Grado:

The employee there was very nice and got the job done when there was a mix up on the reservation. She handled the situation professionally. I will reserve another truck anytime.

William M. en

Grado:

Very good and friendly service. Will use again

Forrest C. en

Grado:

Give the agent who assisted me a raise!! I would say she went well above and beyond to resolve system issues and ensure i was taken care of. The service was excellent and timely! I would use u-haul again! Thanks!!

Jeffery V. en

Grado:

Nothing service was over the top!

Henry K. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Lewis D. en

Grado:

Very, very pleased with the whole experience and especially the service rep that handled my rental and return. I would definitely use them again.

Naven H. en

Grado:

The lady I dealt with when I returned the truck over 24 hours early told me I would get a refund for the difference but instead I ended up getting charged more for going over my estimated mileage usage by .8 of a mile. Will never go back or recommend them to anyone.

RICHARD O. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

Service at this location was absolutely perfect, nothing needs to be done. Much better than my previous dealings with U-Haul in the Petersburg area where everyone from the management down were idiots.

Richard S. en

Grado:

Modr's staff are always accommodating and helpful They make the experience as pleasant as possible, helping with the hookup of a trailer and offering safety tips. The equipment is clean and in good working order.

JAY M. en

Grado:

Everything was great! Thank you!

Eddie J. en

Grado:

N/A

Allen P. en

Grado:

They went above and beyond my expectations to help me get what I needed when I needed it. Thank you.

George W. en

Grado:

The team at Modrs were absolutely the best. They made my first UHAUL experience a great one. I highly recommend them to anyone seeking assistance in UHAUL equipment.

Kelli M. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

You are awesome! I say everything was great, I would be happy to see Melissa at service desk!

Laurie R. en

Grado:

El cliente no dejó un comentario.

Gwendolyn M. en

Grado:

The transaction went very well. The lady was very accommodating to me because I realized after paperwork was completed I needed a bigger truck. She did paperwork over again in very friendly manner. Very knowledgeable in all aspects and friendly. Thank you!

Melvin A. en

Grado:

Thanks

Danielle W. en

Grado:

El cliente no dejó un comentario.

Melvin A. en

Grado:

El cliente no dejó un comentario.

joyce R. en

Grado:

Location was somewhat crowded.

JOYCE G. en

Grado:

El cliente no dejó un comentario.

Laurel O. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Edward T. en

Grado:

Nothing. SUPERB Service!!! The Modr's are great people and an excellent service station. I prefer them to everyone else around. They are 5 stars two thumbs up!

Larry G. en

Grado:

El cliente no dejó un comentario.

Clare V. en

Grado:

Very helpful and courteous staff.

Jason L. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

steven F. en

Grado:

El cliente no dejó un comentario.

Kristi H. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

Very helpful and friendly.....

James H. en

Grado:

El cliente no dejó un comentario.

MELISSA M. en

Grado:

Both places were gracious. However uhaul reservation personal was off the mark and rude as RUDE could be. Made a reservation was told they had a truck for us at the location we needed. We drive 2.5 hours to our location and no truck. We called the reservation number back and the lady was FUCKING rude. And I swear because that’s the kind of customer service we received!!!!! Yes, that bad!!! She had to actually do her job and try and find us another location and could hardly be bothered. 30 Miles out , nope. 50 miles out nothing. So we called every other commercial moving co and got nothing. Thanks uhaul for nothing. But wasting our trip. Called uhaul again and the nice lady found us a truck an hour away. Oh boyyyyyyy thanks uhaul but we had no other choice!!!! Drove another 2 hours got a uhaul that was twice the size we were looking for picked up our item and dropped the truck off and left. NEVER EVER AGAIN WILL I USE UHAUL.

Neville L. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

Wonderful

Arthur C. en

Grado:

pickup location did not open on time pickup location was moved to a location 1 hour away from original pickup location. I was alerted to this change 45 minutes before close of business on the day before i was supposed to pick up the truck.

don D. en

Grado:

El cliente no dejó un comentario.

connie H. en

Grado:

I have had a very unsatisfactory experience with all three (3) U-Haul locations we had to deal with during a 4 day period. I cannot go into everything that happened. Please listen to the transcripts of my phone calls ( which I am still waiting for my copies) and that will explain ONLY half of what we went through. I am going to have to speak with someone soon about a refund due me as we were overcharged. I hope I can call someone in the next day or so. I can tell you I will think a long time before I use U-Haul or recommend U-Haul to anyone.

Lonnie H. en

Grado:

The employee who assisted me was the best.

Shirley R. en

Grado:

El cliente no dejó un comentario.

Joshua H. en

Grado:

Outstanding service

Laurie S. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

Hands down the best Uhaul location I have ever rented from.

Joshua H. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

El cliente no dejó un comentario.

MARK S. en

Grado:

No improvement needed. Just make sure customers are met by Melissa for uhaul needs. She makes the rental process smooth and is a joy to work with. We rent a trailer on a consistent basis and it's always met with superb service by her and the staff. Mark

Ricky L. en

Grado:

don't know. Everything was great.

AL B. en

Grado:

El cliente no dejó un comentario.

PATSY K. en

Grado:

I recieved a lot of help very pleasent experience will return when in need of u-haul again

JEFFERSON S. en

Grado:

El cliente no dejó un comentario.

Anita C. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

El cliente no dejó un comentario.

Stephen L. en

Grado:

The lady that I worked with was very nice. I never walked in to the building, I have no idea if the building is clean.

Martha L. en

Grado:

Have a smaller pick up truck or van

Brian R. en

Grado:

El cliente no dejó un comentario.

Ashley H. en

Grado:

I've used this location twice and been very pleased with Michelle both times. She is very kind and willing to go above and beyond for her customers. I wish the lot was larger because it took nearly 30 minutes of waiting to hook up the car tow. It was raining and we had a 3 year old in the truck. It was a bit disappointing that when I had talked to Michelle she had agreed to give me an additional 3 days for the truck but she did not put that into my contract. I was able to resolve the issue with my local U-Haul with no problems though. Overall, it was a pleasant experience.

Lisa T. en

Grado:

Ryan was great he got me out fast.

Jacquelyn B. en

Grado:

El cliente no dejó un comentario.

Mike B. en

Grado:

El cliente no dejó un comentario.

Karin B. en

Grado:

El cliente no dejó un comentario.

Katrice W. en

Grado:

El cliente no dejó un comentario.

Vickie H. en

Grado:

El cliente no dejó un comentario.

KEVIN C. en

Grado:

Excellent customer service. Will definitely use again, if in need of a rental truck.

GARY C. en

Grado:

U-Haul policy for gas purchase doesn't follow normal standards. Normal rentals always start with a full tank and you replace what you use. U-Haul gives out empty tanks (so you obviously want to fill up for a long trip) . Then you are supposed to bring back empty. The problem here is that it's backwards. We had $30 of gas leftover. Lost $. There is no way to bring back empty when you are unfamiliar with gas mileage and are listed with $ per mile as well.

Donald D. en

Grado:

FRIENDLY AND HELPFUL

Donna S. en

Grado:

El cliente no dejó un comentario.

DAVE W. en

Grado:

Excellent experience!

Anthony D. en

Grado:

I have no complaints other than the dramatic price increase. I rented a 6' by 12' trailer in March for roughly 90$ and when I rented same trailer same pickup location and drop off the price had increased to 298$ that's too much of an increase in that period of time.

Diego I. en

Grado:

El cliente no dejó un comentario.

Brenda N. en

Grado:

El cliente no dejó un comentario.

Brian L. en

Grado:

El cliente no dejó un comentario.

MARK S. en

Grado:

El cliente no dejó un comentario.

Wayne F. en

Grado:

I had to drive 20 miles to get a truck that was available 1 1/2 miles away

Romeka B. en

Grado:

El cliente no dejó un comentario.

JAY M. en

Grado:

Came in on a holiday so I could pick up my rental. Thank you so much for your service! Unit was moved to an easy hook up location and ready to go.

Elizabeth S. en

Grado:

Great friendly and very informative staff.

Mark S. en

Grado:

Been using Modr for all of our travel needs. Once again, and as always, Melissa helped us out tremendously and is a joy to work with. She is definitely an asset for Modr Service Center and a great representative for Uhaul.