Customer Reviews for Modena Automotive Inc
(U-Haul Neighborhood Dealer)

126 reviews

2032 NY-32   Modena, NY 12548

(845) 883-2020

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(845) 883-2020

2032 NY-32
Modena, NY 12548

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dane Mandich 
Rating:
5.0

No improvements needed! Great pick up location with really excellent customer service.

Sarah Schapira 
Rating:
4.0

Customer did not leave a comment.

Calin Taralunga 
Rating:
5.0

Nothing

Lorraine Williams 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH LESPIER 
Rating:
4.0

They were fine but I couldn’t follow the links UHAUL sent me for approving of the condition and dropping off after hours. I have used this place in the past and didn’t Ave that problem , so I think it was a temporary glitch

LISA KNAUS 
Rating:
5.0

Customer did not leave a comment.

FLOYD ACKHART 
Rating:
5.0

Customer did not leave a comment.

Christopher Swanson 
Rating:
5.0

Customer did not leave a comment.

Christopher Swanson 
Rating:
5.0

Thank you!

Deyano Manco 
Rating:
5.0

Customer did not leave a comment.

Eugene Reynolds 
Rating:
3.0

Nothing to add here

Charles Gabriel 
Rating:
5.0

Customer did not leave a comment.

Niel Nielsen 
Rating:
5.0

I want to say that all the servixe people on the phone, in the Central and regional offices were super nice and highly professional.

Amy Little 
Rating:
5.0

Customer did not leave a comment.

KEVIN HURLEY 
Rating:
5.0

Customer did not leave a comment.

JASON FAGAN 
Rating:
5.0

Customer did not leave a comment.

Joseph Puleo 
Rating:
5.0

Customer did not leave a comment.

James Pendergraft 
Rating:
5.0

Customer did not leave a comment.

MARIE GROSS 
Rating:
5.0

Customer did not leave a comment.

Kaiyuan Chen 
Rating:
5.0

Customer did not leave a comment.

Darcy Dibble 
Rating:
5.0

This place is extremely busy taking calls to help others while helping others, just to keep everyone happy! We just needed to move some furniture. Reasonable prices for just a couple of hours.

ROBERT WALBERG 
Rating:
1.0

My first truck was blocked in and needed a different truck assigned to me. The interior of the truck was dusty. The truck felt out of alignment.

James Holmes 
Rating:
1.0

There was almost no internet, so we had a lot of trouble uploading documents/photos to check in/out the truck. Apparently the van we rented was unavailable, which resulted in an error message when we got to the lot and tried to start our reservation. We called and the person on the phone switched us to a truck (which meant we ended up getting charged for a lot of gas we didn't need). Then the website asked for verification of identity, none of which was possible on a weekend from a parking lot (e.g., employer verification or a passport). We had to contact support again, who suggested adding an additional contact, but we didn't have anyone (since we didn't know we'd need to have friends on call to rent a stupid van). Knowing we'd need this stuff in advance would have helped _a lot_! Finally, when we returned the van the website still didn't work because of the poor internet service, so we ended up having to call them and have them check the van back in over the phone. The whole experience was miserable and I never want to go through that again.

Kristina Chodorow 
Rating:
4.0

Truck was really, really clean, only thing was the cabin roof has a fairly significant leak. Aside from that a very good experience.

Alasdair Philip 
Rating:
5.0

Customer did not leave a comment.

Dave Miller 
Rating:
1.0

Employee nasty, no inspection of the truck, the truck was dirty. I came back the truck at the same level of gas but they charged me 15 dollars ! To know I just drove 18 miles !! This is unacceptable !! My worst experience with U-haul…

Alban PETIAU 
Rating:
4.0

Customer did not leave a comment.

Nicole Graci 
Rating:
5.0

This is my 4th time renting a U-Haul at Modena Automotive, and I was once again pleased with their service. The mobile check-in and check-out procedures for U-Haul make the process safe and painless.

Christopher Spring 
Rating:
5.0

Customer did not leave a comment.

Christine Kelley 
Rating:
5.0

Please update your Google location. I was next to the trucks and lock boxes but I was .7 miles from where I was supposed to be in order to use the truck share 24/7. Had to call customer service in order to get my truck. They said I needed to drive farther away so the system recognizes I'm at the "correct location". Customer service was amazing, but it was an extra half hour of troubleshooting that was really unnecessary.

Andrew Habedank 
Rating:
5.0

UHaul app is buggy and slow

FABRIZIO MARTIN WITTENBURG 
Rating:
4.0

The equipment was great and easy to find! The locks were hard to figure out and the location didn’t match what the app told me (the app said the lockbox would be on the rear door). Additionally, the app was horribly obtuse and unreliable — but that’s not a location problem.

Mark Olson 
Rating:
5.0

Great service !

Dean Alvaro 
Rating:
5.0

Mobile pick up and drop off was great. The truck could’ve been a little cleaner. Very dusty. Overall a good experience

VASHTI FERRINE 
Rating:
1.0

Charge them the correct amount and not for equipment that wasn’t even received. Then after they call you to tell you fix the problem don’t make them call back 3 times just for the issue to still not be resolved

Fantasia Toro 
Rating:
2.0

Have the keys to the vehicle that was reserved. Don't send an email stating the rental was capable of being a Mobile 24/7 rental when it isn't. Ensure replacement vehicle is clean. Have some one on site who has a clue and doesn't pass off responsibility to the owner of the building who isn't there.

Antonios G Kousoulos Jr 
Rating:
3.0

This is a noble pick up and cell phone signal is weak the main number listed is to the auto repair shop that has no knowledge of UHAUL Till feee num we finally assisted

Christine Desmoni 
Rating:
5.0

Customer did not leave a comment.

Nick Guyton 
Rating:
5.0

For everything is good

Jose Crespo 
Rating:
5.0

The Drop off was simple... The gentleman was helping someone else and asked me to leave key with him to check us. out. It was a piece of cake. Overall a very pleasant experience.

CHRISTOS kotsogiannis 
Rating:
5.0

Customer did not leave a comment.

Cynthia Rathbone 
Rating:
5.0

Customer did not leave a comment.

Jenill Nivelo 
Rating:
5.0

They where very nice people would definitely will recommend them again

Dawn Mertine 
Rating:
5.0

The aft chain clevis was bent and unusable. I had to remove it, heat it and bend it back into position. I also needed to add 10-20 psi to each tire. Other than that the trailer worked fine, and the shop owner was very friendly and helpful with hitching up the trailer.

Joshua Hubbard 
Rating:
1.0

Everything was wrong right from the start and I’m still having problems with uhaul. You guys think I still have the vehicle. I was to drop it in Modena ( where I was finishing my day moving) and I get a text saying I have to drive 40 min away and return it. How was I supposed to get back to my truck in Modena?

TOM FRAMPTON 
Rating:
5.0

Customer did not leave a comment.

JOSEPH TIBERIA 
Rating:
2.0

I did not receive the moving pads I had requested and the vehicle I received was rather filthy. I am currently contesting my bill for being charged for moving pads I never received and for the cleaning charge as when I picked up this vehicle the back of the van was caked in dried mud and the cab was filled with dried mud as well and what also seemed to be dog hair. It is a true shame as this vehicle seemed to be relatively new with less than three thousand miles on it.

Jocelyn Suto 
Rating:
3.0

Make sure the tires on trucks and equipment are inspected every time, tire pressures checked and set, and tires replaced as necessary

JEREMY VAN DYK 
Rating:
5.0

Pick up and drop off was easy. The guys were great.

PETER BOWERS 
Rating:
3.0

There was an apple AirTag tracking device hidden in my rental and I am not happy about this experience

Dakota Ronk 
Rating:
2.0

Drove only 47 miles, bought insurance, brought the van back with a full tank and was still charged almost $100 without being given a receipt when asked at this shop. Called today 10/15 and was told there is no way to access a receipt or any information that I gave when I rented this van for not even three hours. No receipt was emailed to me and no answers were able to be given.

BRIANNA IRWIN 
Rating:
5.0

Customer did not leave a comment.

Christine Kelley 
Rating:
4.0

Dropped off truck early am but had no cell service to complete transaction with theGPS mode on cell phone

William Comerford 
Rating:
5.0

Customer did not leave a comment.

DORALENE LEONARD 
Rating:
3.0

Customer did not leave a comment.

Kyra Cairns 
Rating:
5.0

Customer did not leave a comment.

Randy Nogueira 
Rating:
5.0

Customer did not leave a comment.

Bruce Maxson 
Rating:
3.0

They lied about the gas level in the van. It was 7/8 full not 100 % full. They told me it was full and I had to return it full. They lied!

Elisabeth Romano 
Rating:
5.0

Best uhaul renting experience ever

John Reynolds 
Rating:
5.0

Men were very helpful!!

nancy WARD 
Rating:
5.0

What can uhaul do to improve? Next time how about you call me to tell me you didn't have the trailer i rented at the location that i requested 10 min from my house so that I don't have to call you and find out i have to drive 30 miles out of my way to pick up the trailer i reserved a month in advance. The independent business owners that are uhaul locations are the only good thing about uhaul. The experience i described sadly is the second time uhaul hosed me. I don't plan on letting it happen again because i don't plan on using uhaul again.

Matthew Mason 
Rating:
5.0

Customer did not leave a comment.

PAUL DEGROODT 
Rating:
5.0

Customer did not leave a comment.

Daniel LeVea 
Rating:
5.0

Customer did not leave a comment.

Jonathan DeGroodt 
Rating:
5.0

Customer did not leave a comment.

Jason Watrous 
Rating:
4.0

The check in process was frustrating because the lock was old and not very easy to get open. Check out was confusing because the website wasn't working and I was prompted to drop the keys off prior to being asked to photograph the odometer. Over all great resource to have in the area. I will be better prepared the next time I rent a vehicle.

Alyssa Scharf 
Rating:
5.0

Did a great job during heat wave

Lisa Puetz 
Rating:
5.0

Customer did not leave a comment.

Iris Guzman 
Rating:
5.0

Customer did not leave a comment.

Jonathan Strong 
Rating:
5.0

The person taking care of me, think his name is Ray.. absolute Gentleman. Excellent service, reliable clean truck.

William McAndrews 
Rating:
4.0

Equipment I ordered was not in truck when I picked it up from this location

MICHAELVINCENT PAVIA 
Rating:
3.0

The U Haul hand held didn’t work well which caused the person doing it to rush. We never did a walk thru and the u haul even though got me to my location was dirty and had a bunch of damage

Christopher Irwin 
Rating:
5.0

I rented to dollys to move a piano and the rental equipment is never on site. If it's not available it should be on line for that location. I had to go to lowe's to purchase one.

Carol LaGoy 
Rating:
5.0

Customer did not leave a comment.

AUDREY CONNOR 
Rating:
5.0

Customer did not leave a comment.

RON WEBER 
Rating:
5.0

Customer did not leave a comment.

ricardo HOLLINGSWORTH 
Rating:
5.0

Staff was amazing

Michael Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

Pafquale Iovieno 
Rating:
5.0

Customer did not leave a comment.

CHRISDEWITT DOSCHER 
Rating:
3.0

Customer did not leave a comment.

William Franz 
Rating:
4.0

Customer did not leave a comment.

Lucas Smith 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kwiatoski 
Rating:
3.0

Staff was friendly. Process was fast and easy.

Daniel Kaminsky 
Rating:
5.0

Customer did not leave a comment.

Genesis Powell 
Rating:
5.0

Great guys. Very helpful.

Ross Shaw 
Rating:
5.0

Customer did not leave a comment.

NATHAN LANTOS 
Rating:
3.0

Service at location was very nice. However, the van absolutely reeked of fuel, to the point where I had to have the windows all the way down -- wasn't the warmest day... - and I still was getting lightheaded. Seemed really dangerous.

Max Levitt 
Rating:
1.0

Customer service was horrible. I reserved a truck for 12 noon and didn’t get a truck until 7pm. I had the worst experience and the rep did not even compensate.

Maria Posh 
Rating:
5.0

Customer did not leave a comment.

William WILLIAMS 
Rating:
5.0

Make sure the cab is clean and the box has been swept out...per the contract...

stacy lapacella 
Rating:
5.0

Customer did not leave a comment.

LISA BABB 
Rating:
5.0

Customer did not leave a comment.

Mark Haggerty 
Rating:
4.0

Customer did not leave a comment.

Jacob Flanagan 
Rating:
1.0

Broken website and app.

Oliver Christie 
Rating:
5.0

Customer did not leave a comment.

Joe Menza 
Rating:
5.0

Customer did not leave a comment.

VICTORIA LEE 
Rating:
5.0

The owner, Fred is very nice

BRUCE STRANG 
Rating:
5.0

The van was clean upon inspection but after a few minutes of being in it, we noticed it smelled of gasoline inside. Please check the vehicle for any leaks. It was a very strong odor that induced headaches.

COREYANDREW CARTHEW 
Rating:
4.0

Customer service was very good

MARKH HAYES 
No reviews have been submitted for this location.

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