Customer Reviews for Mobil
(U-Haul Neighborhood Dealer)

Rating:

1.0

Horrible customer service

Rating:

3.0

Inside had drink spilled on seats, floor and dash area.

Rating:

3.0

The location is a little tight, but it's at a Mobil gas station for convenience of filling up when you're done, or if you want to top it off. Gas isn't the cheapest, but close enough to it that you don't have to worry about price gouging.

Rating:

5.0

Awesome customer service. Jai was very informative and customer oriented. Thank you for accommodating me.

Rating:

2.0

Not really the guys fault but I went straight to the location I told them I was going too, Never went anywhere else and they said I had a $25 over mileage fee. Not good business

Rating:

1.0

Representative was not there to help me with my order. Did it over the phone and forged my signature. Illegal and unacceptable. The brakes were also absolutely horrendous, as if they never did any maintenance on the vehicle.

Rating:

1.0

The worst experience ever! Considering we did “mobile” pick up and drop off, to minimize contact with others during a COVID Pandemic, I found myself having to interaction with five different people onsite to communicate that we were self checking out, had completed our transaction, we noticed the truck was in disarray, full of trash and contained junk in the back and was unclean and not ready for pick up. I reached out to coustmer service after waiting for over 45 mins to provide some feed back. Customer service connected me to a service manager who was unintrested in our feedback or service experience. I was sadly let down by his experience.

Rating:

5.0

Friendly staff

Rating:

5.0

Great customer service

Rating:

5.0

Excellent serviceh

Rating:

2.0

I am sure we had enough gas in the tank. Just filled it up. Still had to pay.

Rating:

1.0

A better location and a truck without steering issues

Rating:

1.0

when we went to pick up truck, gas station attendant was busy with customers, deliveries and other things so we didn’t mind waiting... when it was finally our turn the attendant needed to call and “verify” that we are who we say we are and double check everything (even though i completed express pickup 12 hours before.) once we finally got the keys to this truck (almost an hour after our scheduled pick up) we go to put the dolly we rented in the back, the u-haul was unlocked, clearly being lived in by local homeless, fast food trash and clothes were in the back of the truck, along with leaves and debris. by this point i tell my boyfriend to return the keys, we’re canceling the truck and finding somewhere else. we try to go to the other uhaul rental down the road.. while waiting in line to speak to the attendant i receive a call from the gas station uhaul, apologizing for the other truck and says they will get us into another 26’ truck and apply a discount- so we give them another chance. we pick up the truck, move our stuff (an hour behind schedule) and when we go to return the truck at 5:30pm; there is no one available, and the gas station is locked. i’m aware you can return keys after hours, but by this point i don’t know if dropping them in the box on the window is reliable or safe. while waiting on someone to show back up at the gas station, another customer is waiting to be able to pick their truck up also. LAST BUT NOT LEAST, after ALL of this, i was charged twice for my rental. 2 charges of $71.80 + $5.39 for gas. ALSO did not receive my “discount” that was spoken of. i called the Mobil gas station the next day (Tuesday) and attendant says he will refund me and add discount. it is now almost Thursday and i still have been charged twice. if someone from uhaul could please reach out to me and fix this issue i would greatly appreciate it. i’ve never had such a horrible experience with uhaul and no one should have to go through this, especially on top of the stress of moving. this gas station is not equipped to rent out these trucks, much less provide adequate customer service. thank you Corey Gannon contract #28716122

Rating:

3.0

The person responsible for renting the trucks was not on site. he had to be reached by phone and it took several minutes to do so. I was on a time crunch because I had movers to load my truck. My previous truck rental was cancelled due to Hurricane Sally. However, once the person was contacted, the process was done quickly.

Rating:

3.0

Uhaul was run through a service station and attendant was familiar with how the uhaul system worked. Had to wait when renting and when returning.

Rating:

1.0

Waited 30 minutes to check-in and had to speak to a second person on a cellphone during COVID

Rating:

2.0

The truck was not available for the scheduled time, the trash from the person before me was still in the truck, the tire service lights came on while driving on the interstate.Finally, my order was screwed up, the truck should have been rented for 2 days, the agent put it down for 1 day!

Rating:

1.0

Provide training/instruction to Dealer on U-haul operating procedures, and policies.

Rating:

3.0

It was a MOBIL Service Station not a U-Haul place so it was just a place to drop a truck and had limited capacity with only room for two trucks.

Rating:

3.0

We should have used the other location on EGLIN.

Rating:

3.0

Wish the rental truck is cleaner inside the back and the truck is newer for the price we had to pay. There was a visible newer truck in location but owner refused us to switch when it was requested. Otherwise glad that this location was open on Sunday.

Rating:

1.0

Truck had someone elses sunglasses and other trash in the cab. I also had to pick up the tow dolly from another location 15 miles away, then come back and pick up my car only to go back past the location where the tow dolly was. Wasted 45 miles and a lot of gas. U-Haul later charged me for extra miles, but also refunded it when I complained.

Rating:

1.0

The lady at the drop-off location spoke very little English. When I stated I had a truck to return, she had to call someone to find out what to do. She said give her the key. Later I returned when I figured out I had to initiate the return on my phone. Again she had to call someone. After I completed the return on my phone I returned the key to the lady. Then it took 24 hours for the return location to complete their portion of the return.

Rating:

3.0

No comments. This individual was very helpful

Rating:

2.0

Real person communication instead of taking on the phone

Rating:

2.0

First location - 631 N. Beal Pkwy Fort Walton Beach 1) U-Haul needs to understand that not everyone has a smart phone. 2) The location you select online is not where your rental will be, and the employees engage in person phone calls instead of waiting on you. 3) The Beal Pkwy personnel gave directions to the wrong second pickup location (Beal Pkwy rating - Terrible). At the second location the employees didn't even know what there address was, wasting more time. (Old K-Mart building rating - rating - Very Bad). 4) I finally found my rental at the third location, which was over an hour from the original pickup time. Maybe I should get a smart phone. -- Not! 5) The rental was dirty and contained broken glass on the floor, that I cleaned up before returning. I rented for 24 hours and turned early after only 8 hours. 191 Eglin Pkwy rating - Below Average. What an experience.

Rating:

3.0

I was very disappointed on how much it cost me to do this move. I spent less money moving across 5 states than what I did in this so called local move. Actually my mom paid for this move and it was ridiculously priced. ??????

Rating:

5.0

I want you to know how amazing Jay was to work with at the pick up location. So friendly and helpful. He was there when we picked up the truck and when we dropped off and made a normally stressful moving experience a smooth and happy event!

Rating:

5.0

No problem at all. Very easy

Rating:

3.0

Easy to drop off, and even though it was after hours at an unscheduled drop-off time...the attendant came outside and made room for me to park my 26' truck, and helped me get into the spot.

Rating:

3.0

Truck was filthy inside. Crushed up crackers of some type. Also this is a small gas station and literally had to wait for other customers buying cigarettes before I could be helped

Rating:

5.0

Will use the same uhaul place again

Rating:

1.0

Could not pick up my uhaul for the first 13 hours due to it being locked up. Was sent 3 different places for the keys and was told the wrong location for pickup. Recieved a call 5 hours after dropping my rental back off because none knew it was returned. I have used uhaul several times and will not be using it anymore. The service is ridiculously crappy.

Rating:

3.0

The person at the location was super friendly. Vehicle was dirty with noticeable issues. I had to drive it away in pouring rain with no pre inspection.

Rating:

1.0

Make sure that the truck is CLEAN BOTH IN CAB AND CARGO AREA.

Rating:

5.0

Such an easy location to deal with. No hassle very simple access to the truck and easy drop off key location. It was by far the best experience I had with Uhaul!

Rating:

5.0

Smooth transacton!

Rating:

1.0

Vehicle was dirty. windows left open so there was a ton of water and old mcdonalds left in the truck. Called after we start loading and said we need to return ASAP for maintenance issue or we would be "charged a lot of money". I couldn't just unload everything and return to start all over. Did not conduct walk around nor gave a print out copy of contract. Didn't discuss mileage either.

Rating:

3.0

I am not one to complain but the back of the truck above the cab was very dirty and had a few live roaches and dead ones too.

Rating:

3.0

Could not comment on anything, did not have truck no more than an hour. Maybe drive 2 miles before took trick back.

Rating:

2.0

Placement was at a rundown gas station. The cashier didn’t know much about the uhaul and it’s policies. No information or documents were given

Rating:

1.0

Have the associates actually pay attention to their customers instead of on FaceTime. Have the associates listen when you’re trying to dispute the fuel in person.

Rating:

5.0

Don’t charge a hole extra day for 10 minutes late due to no being able to find the righ location right away

Rating:

3.0

The truck I used had no A/C

Rating:

3.0

pick up location was out of the way

Rating:

4.0

You have a very helpful agent at this location. She went above and beyond to make things right.

Rating:

1.0

fire the people in ft walton

Rating:

3.0

Nothing to do. It was just out of my way but the only one with what I needed to rent.

Rating:

5.0

Had zero problems pulling the trailer rental all the way from La to FL. Trailer pulled very well with zero incidents. Arrived at drop off location early and was promptly taken care of. Rental returned without incident.

Rating:

2.0

Weird spot only one other truck there. Not what I would expect from a uhaul place.