It took me an hour to get the keys to the van because the gas station said I needed to get the code from uhaul by calling the 800 number (which by the way was not at all helpful, I was transferred like 5 times and got hung up on by a manager because he couldn't hear me).Adam M.
Customer Reviews for Mobil Melbourne
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The app experience was really badâ€¦ also pretty sure the mileage cost was much less when I signed up and then changed when I actually checked out the vehicle. I think it was .29/mile when I signed up but turned into .79/mile. The location was fine, being at a gas station is a plus but it was cramped and cars were blocking the return spot.Kali J.
Just a small gas station and I only had one place left to put my truck My contract said to call when I got to town and no one answered the phone. I called a super Centet to see if I could return it there and was told I had to go to the gas station or pay $200 service feeGARY L.
Well I'll be honest the interior of the vehicle was absolutely gross and covered in hair and stunk beyond words. But it was actually a very convenient process done all on the phone I got the keys without even talking to a person so the convenient factor alone will forsure bring me back in the future. I thought there were some total bs fees added on after the fact but in all reality it was still cheaper than going and renting from somewhere like home depot. Still at the end of the day I was able to accomplish what I needed to with your service and for that I thank youSteven C.
El cliente no dejó un comentario.Pamela C.
Didn't have the blankets I ordered and it would have been nice to know in advance so I could have made other arrangements.jim C.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.Michael K.
Mobile smartphone picking up of truck not ready for primetime. Still need to interact with a live person. U-Haul should allow me to pick up truck with no intervention as I have rented from U-Haul before. U-Haul pretends like I am a new customer every time I walk in the door. Duh U-Haul. You could save time and enrich your customer experience if you are welcoming an old friend instead of forcing prior customers through hoops every time they walk in the door.Antonio S.
We were told to come to the place 2 miles from our house. The email confirmed the time of 4am. We got there and the truck was not there and they had us coming at 4pm. We had to go 1.5 hours the other direction to get a truck. Making us 2 hours late for our movers who had to leave after 30 mins. Leaving my husband to move alone. It was a very bad experience twice in the past year with uhaul. Do better!daniel B.
Very convenient with gas pumps there to refill when you return the truck.Phillip C.
Worst service ever. And I would rather pay more to rent from someone else or pay movers then deal with the bullshit I had to deal with trying to pick up and return the rental and not even get the equipment that was reserved for my rental. Very very poorKELLY K.
I returned the vehicle with more gas in it than when I got it and you still charged me $50 for fuel. Did you even look at the fuel gauge? WTFJeffrey B.
The cab was dirty and non of the equipment we added were available.Andrea F.
The attendee at the Mobil gas station did not give us a written contract or verify the fuel amount in the truck. The cargo area was filthy and the cab was even worse - potato chips, peanuts and pretzels littered the floor, ash tray was dirty and the cab smelt like cigarettes. I had to clean the truck before I used it, I also cleaned it before returning with the same amount of gas and got charged for 3 gallons!Dave D.
You can fix your application and website. I have been delayed several times trying to do a mobile pickup using the U-haul app. It keeps failing to do the checkout process correctly and on my last reservation failed to show I had a reservation. Twice in a single day I had to contact your customer support to assist me with app issues. This isn't the first time I've brought up the shortcomings concerning your tech. Please escalate the issue to your tech team.Jonathan K.
El cliente no dejó un comentario.ILEANA P.
Fastest pickup and fastest drop off I've ever had renting a U-Haul vehicle! Outstanding!Larry S.
The location is fine. Your APP is horrible. Every single time I am forced to use the app because of the time of pickup, I run into problems. The app doesn't respond, or requires me to enter information/pictures more than once. I am extremely disappointed by the poor quality of the app. One time it wouldn't start the pickup process at all. Thankfully, an employee happened to be around and was able to issue the vehicle over the counter. If any of your software engineers or app developers are proud of this application, I shudder to think of other projects they have worked on. It's almost like they intended it to be as inefficient as possible. And when I have a problem, why is there not an option to immediately get on the phone with someone? There's no option to call for help outside of roadside assistance. Almost as if you KNOW the app is frustrating to use but you don't want to accept or acknowledge responsibility. TL;DR Your app is bad and you should feel bad.Jonathan K.
The online representative by the name of Leigh seemed a bit immature to be the voice of such a big company like U haul. I explained to her on several occasions that my bad connectivity issues caused a hiccup when I first turned the vehicle in. Her snarky attitude should be put in check.Albert T.
I hated the self-serve check-in/out.John W.
Actually have the truck at the preferred location instead of changing locations 2 days before scheduled pick up.Joshua H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Kevin V.
They were not wearing face coverings which is a bit unnerving in light of the current pandemic we are experiencing.LAWRENCE V.
El cliente no dejó un comentario.JON B.
No moving blankets or dolly's available. U-haul had several days to plan and complete this order but failed to do so. By using a lot of extra back strain and every towel, blanket and bedspread in the house I was able to complete the packing without any damage to the load.Scott M.
I rented the uhaul at 6:30 pm. I told attendant I would have the truck returned by morning I returned at 9am. I reviewed my receipt says he charged me extra day cause he missed out on renting it out. Per my receipt says me told me . There is lack of communication on his end cause he never told me what time to bring uhaul back from where I rented it from. Plus the tire was very low when I took it off the lot had to put air in tire immediately after leaving parking lot of uhaul. I believe the uhaul attendant should have verified that maintenance was correct before customer removed from lot. So I believe that Mobil attendant needs more communication training on how to communicate with customer. Instead charging more $ something I don't have awhole lot of.stacy W.
El cliente no dejó un comentario.Velina T.
The guys that handled my rental were fantastic! Will definitely use this location again!LISA M.
El cliente no dejó un comentario.Philippa W.
Service was terrible. I was told that someone should have called me to redirect me to drop off in another which no one did and my miles where up and gas was just put in, and the time was drawing near to drop off. Not being from that area can cause concern. Let your customers know prior to the date of drop off where the redirected drop off needs to be so they can prepare if not from that area.Joshua M.
El cliente no dejó un comentario.Giampaolo O.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Lisa Z.
Great 👍alex B.
Quick, easy. No problems.patrick-brian D.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.kenneth N.
Brakes need work. Store operator did NOT wear mask. On-line check in went well.HERBERT-MORRIS W.
El cliente no dejó un comentario.Michael H.
To easy. Was expecting an email that everything went well in the return but I have not looked for it. Not sure if I have it.Elmer E.
El cliente no dejó un comentario.Meghan M.
El cliente no dejó un comentario.Jake W.
El cliente no dejó un comentario.Ellen F.
El cliente no dejó un comentario.marie B.
El cliente no dejó un comentario.Nabhan C.
El cliente no dejó un comentario.VALERIE-ANN G.
Very friendly and helpfulRush O.
Better parking, but the location has its limitationsJeffrey C.
El cliente no dejó un comentario.Thomas J.
El cliente no dejó un comentario.Richard M.
Tell the truth and explain what people is paying forChristopher L.
El cliente no dejó un comentario.Ketsia J.
I thing be your selfCraig C.
El cliente no dejó un comentario.Allen A.
El cliente no dejó un comentario.KEVIN E.
El cliente no dejó un comentario.Julio C.
El cliente no dejó un comentario.Darrell H.
Fast and friendlyemran B.
Very Stressfulleslie-thomas D.
El cliente no dejó un comentario.alex B.
El cliente no dejó un comentario.ALE B.
El cliente no dejó un comentario.William M.