Customer Reviews for Mobil 17K
(U-Haul Neighborhood Dealer)

54 reviews

91 Rte 17K   Newburgh, NY 12550

(845) 561-0798

Office Hours

  • Mon-Fri: 5 am–12 pm
  • Sat-Sun: 5 am–10 pm

Services at this Location:

Contact Us

(845) 561-0798

91 Rte 17K
Newburgh, NY 12550

Services at this Location:

Office Hours

  • Mon-Fri: 5 am–12 pm
  • Sat-Sun: 5 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roman Roque 
Rating:
5.0

Just make sure you down the App and have all information done before getting to actually pickup because it can take for ever. Because unorder to get the Vehicle Key you need to do all that through the App to The Code to get The Key.

Elena Santos 
Rating:
3.0

I was not made aware of the the return policy because I return the truck the next after driving to NYC to pick up my grandmother's belongings and not needing the truck for the length of time that I rented it for . A tow truck dropped me off at the rental location because my truck (a2003 Ford explorer )stalled on the NYS Thruway .

Darlene Robinson 
Rating:
1.0

Customer did not leave a comment.

Leroy Williams Jr 
Rating:
1.0

There are a lot of hiden fees. And lack of communication with the customer .you just getting paying more for the same service because no one explain how it really work. All i can say is dont ever use that company again

Cliford Elysee 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROOPCHANDSINGH 
Rating:
5.0

Customer did not leave a comment.

James Whitley 
Rating:
1.0

I reserved for counter service. However when I appeared for my reservation the employee behind the counter at this Mobile location told me I needed a code for the lock where the key was located. I told him I didn’t reserve for mobile service so I wasn’t provided a code. He failed to help in anyway. I called U-Haul customer service who then transferred me to another number that kept ringing then putting me on hold and then back to ringing with no one answering. I was left at the location for 45 minutes with no help from either the location or U-Haul customer service. It was a harrowing experience that I would not like to repeat.

HYUNCHIN KIM 
Rating:
3.0

It took the person 4 ours to record the drop off. I delivered the van t 6:00 pm and they did not record the drop off untio 10:02 pm.

Thomas Lewis 
Rating:
3.0

We attempted to drop off at the S. Plank Rd. location. No one was there.

Rebecca Wilcox 
Rating:
3.0

Truck was clean, but very low on gas when picked up.

John Flynn 
Rating:
5.0

Customer did not leave a comment.

Reginald Weiters 
Rating:
4.0

Counter person should be able to assign rental. I had to wait for another person to check me out.

Lance Myles 
Rating:
5.0

Thank you!!

Julio Villegas 
Rating:
3.0

Customer did not leave a comment.

Omar Brown 
Rating:
4.0

Customer did not leave a comment.

david hopkins 
Rating:
5.0

Nothing….This UHaul has everything one needs and it’s in a great location

Cesar Rivera 
Rating:
5.0

Customer did not leave a comment.

Richard Velez 
Rating:
5.0

Very Friendly and easy!!

Robert Kotraba 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Brackett 
Rating:
5.0

Customer did not leave a comment.

Gamal Byfield 
Rating:
5.0

Customer did not leave a comment.

John Cornell 
Rating:
1.0

I was charged for 2 days when I only borrowed the van from Sunday 845am to sunday 345pm. The female worker was unprofessional. When I returned the vehicle she tossed the keys aside. She was unwilling to give me a receipt. On Tuesday I received a call from the main office asking if I returned the vehicle. Then I received the charges for 2 days When I called to discuss the issue I was told to call the place I rented the van from Ally didn't want to help me. He gave me the managers number but she is on vacation. I then spoke to Mike who was driving at the time was told he would look into and call me back when he got to his destination. This was at 1pm it is now 1143pm and no return call.

Miguel Ramos 
Rating:
5.0

Customer did not leave a comment.

xavier ortiz 
Rating:
5.0

Customer did not leave a comment.

Christian Gaxiola 
Rating:
1.0

Be Albert!!!At the moment I do not recommend renting a car in that place. And especially attention to the invoice.double charge!!!!

Jozef Kopcik 
Rating:
5.0

Amazing service and super friendly.

Elizabeth Ganesh 
Rating:
5.0

Was I suppose to drop off my copy of the contract?

Jimmy Garcia 
Rating:
5.0

Customer did not leave a comment.

ZHIFENG ZHANG 
Rating:
1.0

Customer did not leave a comment.

ETHAN LEVINE 
Rating:
5.0

Very helpful and friendly.

RAYMONDJOSEPH DILIBERTO 
Rating:
1.0

When you reserve a truck a month in advance, make sure that truck is available. I reserved a 26 foot truck but the day before, someone called and said the only truck available within a 40 mile radius was a 10 foot which we had to take or risk not having any moving truck. This turned what should have been 1 total trip into 4 round trips. It was horrible and they did not offer proper compensation. Will not be using U-Haul again.

ARIELLER SACHAR 
Rating:
4.0

Customer did not leave a comment.

COREYA BETANCOURT 
Rating:
5.0

Customer did not leave a comment.

IZABELLE SILVA DO NASCIMENTO 
Rating:
5.0

Customer did not leave a comment.

LUISARMANDO GARCIA 
Rating:
5.0

Customer did not leave a comment.

JOELDOUGLAS DUNIVANT 
Rating:
3.0

Customer did not leave a comment.

Chaniece Sawyer 
Rating:
5.0

I confirmed that the pick-up was at the Middle-Hope location the day before I got a phone call saying it was changed to the Newburgh location. It all worked out, just a bit stressful learning about the change late. Plus, I never can get a human on the phone, or it is very difficult.

S Stewart-Hill 
Rating:
5.0

Customer did not leave a comment.

Mark Parks 
Rating:
5.0

Very happy

MARVIN CASTILLO GAVIDIA 
Rating:
5.0

Pleasant to deal with a professional.

samuel brugger 
Rating:
3.0

Just wondering where and when I’ll see my refund for not using the mileage I said

william metaxotos 
Rating:
3.0

Some cigarette ash in the vehicle, but overall clean. Light for oil change due was also on. Good location, would have been nice to have a truck option as well as the cargo van.

John Maasik 
Rating:
5.0

Customer did not leave a comment.

ANDRIYVOLODYMYR MYKHALETSKYI 
Rating:
5.0

Customer did not leave a comment.

Susan White 
Rating:
4.0

A quite bit more pricey(almost double) than renting from H.D. or Lowes, TOO many extra fees. If rentals were available from those locations I would have used them instead. Overall gentleman at location was very polite, friendly and worked efficiently.

Anthony Farmer 
Rating:
5.0

I wish I would have been able to give you my DL info ahead of time. I spent 1/2 hour trying. I could not get the back scanned. The guy inside was able to help or I would have cancelled it and gone home.Ditch the online thing. Give the guy a raise.

David Manning 
Rating:
2.0

Clean the vehicles because it smelled like marijuana and it was hard to breathe.

marcia daniels 
Rating:
5.0

Customer did not leave a comment.

Jose Tapia 
Rating:
3.0

I had to enter in order to finish the transaction. The place was filled with crack heads

Michael Bywater 
Rating:
3.0

When reserving a truck or van, I suggest you have the person create a UHAL account so they can sign in and self pick up much easier. I will have to say that I had a issue with this. Sure you send a video, but it says to log into your account, and when you cannot it throws you into a spin cycle - Not fun

Anastasia LaFata 
Rating:
1.0

Customer service was poor and unprofessional.

Henry atakora 
Rating:
5.0

Customer did not leave a comment.

Shawn Thompson 
Rating:
3.0

Customer did not leave a comment.

roland scheck 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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