Customer Reviews for Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)

Rating:

3.0

Have the key drop box location visible or give directions to it. Who would think to go to the back of a closed business location like that.

Rating:

1.0

Slow. Terrible customer service. Dirty wild location.

Rating:

3.0

The process on line is complicated and difficult for someone who is not familiar with a computer or have access to one.

Rating:

3.0

The pick-up location was fine (315 Ontario St). HOWEVER, this was not the original address (179 St. Paul Street W) I was supposed to pick up my truck when I booked the reservation (Reservation #: 82659961). I was not notified of the change in pick-up location until I was at the original location at the time I booked and tried to do a mobile pick-up at the wrong location. I had to pay for an Uber to the original location (179 St. Paul Street W) and then had to take ANOTHER Uber to the new location (315 Ontario St).

Rating:

2.0

I ordered moving blankets but they forgot to put them in the truck. The place was closed when I arrived and the mobile check in to get the key is not user friendly.

Rating:

1.0

Returned truck at contract time but was still charged additional fees.

Rating:

1.0

The truck was parked on an ice patch. It took us 20+ minutes just to get it out of the parking lot (not including the rest of the check in process), as the wheels just kept spinning. Nothing salted or maintained and we almost fell several times. The locked box was open, with the lock just hanging there unlatched.

Rating:

3.0

There was an open bottle of Heineken on the hood of the uhaul when we went to pick it up. Lots of other wine and beer bottles around the vehicle, too. Uhaul cleanliness wasn’t great but I guess it’s not that important.

Rating:

1.0

I called to complain and had ref NO already.

Rating:

5.0

Everything went great , truck ran like a top ! I’d use this service again in a heartbeat, thank you!!