Customer Reviews for Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)

25 reviews

315 Ontario St   St. Catharines, ON L2R5L3

(289) 434-0562

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(289) 434-0562

315 Ontario St
St. Catharines, ON L2R5L3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The system was down when I arrived and had to wait an extra 45 minutes to get the truck that I ordered. The place was great and obviously the technology was beyond their control

Melanie W 
Rating:
5.0

Customer did not leave a comment.

NACHHATTAR N 
Rating:
1.0

I asked and paid for a dolly to move boxes, it wasn’t at the location when I arrived and I was still charged for a dolly. I was upset about this, naturally, and they told me that I could drive around to different locations to try and find one (on my moving day). The truck only came with less than a 1/4 tank of gas.

Jennifer M 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

I would just say that either in the app or somewhere on your business you should give directions to your lock box drop off location. Nobody expects it to be at the back of the business. Customers aren't typically walking to the back of businesses and frankly it's not safe when it's after hours. We had to do a complete 360 around your building to find the orange box for the key because you had no signs telling us where to go. The location doesn't have set parking spaces either so we're trying to figure out where this truck should be parked worrying about being docked money because we didn't park it properly.

Matthew R 
Rating:
5.0

Customer did not leave a comment.

Rob A 
Rating:
3.0

Customer did not leave a comment.

Brian C 
Rating:
1.0

Slow. Terrible customer service. Dirty wild location.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Manny G 
Rating:
3.0

Customer did not leave a comment.

Bavin K 
Rating:
4.0

Customer did not leave a comment.

Kathleen L 
Rating:
3.0

The process on line is complicated and difficult for someone who is not familiar with a computer or have access to one.

Carmen D 
Rating:
3.0

The pick-up location was fine (315 Ontario St). HOWEVER, this was not the original address (179 St. Paul Street W) I was supposed to pick up my truck when I booked the reservation (Reservation #: 82659961). I was not notified of the change in pick-up location until I was at the original location at the time I booked and tried to do a mobile pick-up at the wrong location. I had to pay for an Uber to the original location (179 St. Paul Street W) and then had to take ANOTHER Uber to the new location (315 Ontario St).

Andrea L 
Rating:
2.0

I ordered moving blankets but they forgot to put them in the truck. The place was closed when I arrived and the mobile check in to get the key is not user friendly.

Randy M 
Rating:
5.0

Customer did not leave a comment.

Troy C 
Rating:
5.0

Customer did not leave a comment.

Emma V 
Rating:
1.0

Returned truck at contract time but was still charged additional fees.

Eric N 
Rating:
3.0

Customer did not leave a comment.

SHERRY T 
Rating:
1.0

The truck was parked on an ice patch. It took us 20+ minutes just to get it out of the parking lot (not including the rest of the check in process), as the wheels just kept spinning. Nothing salted or maintained and we almost fell several times. The locked box was open, with the lock just hanging there unlatched.

Leanne R 
Rating:
3.0

There was an open bottle of Heineken on the hood of the uhaul when we went to pick it up. Lots of other wine and beer bottles around the vehicle, too. Uhaul cleanliness wasn’t great but I guess it’s not that important.

Rachel C 
Rating:
5.0

Customer did not leave a comment.

Chanel G 
Rating:
1.0

I called to complain and had ref NO already.

YINLU Z 
Rating:
5.0

Everything went great , truck ran like a top ! I’d use this service again in a heartbeat, thank you!!

REGINALDR J 
Rating:
5.0

Customer did not leave a comment.

Tim m 
Rating:
5.0

Customer did not leave a comment.

PIERRE H 
No reviews have been submitted for this location.

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