Customer Reviews for Luber Express Oil Change And Tires
(U-Haul Neighborhood Dealer)

Rating:

1.0

Please include the materials people order to rent. Things such as pads, straps, and dolly's are CRITICAL to moving... you know this. If you forget some of this stuff, you might as well not put any gas in the truck. I was unable to complete my move fully without damaging my furniture because you did not include my furniture pads.

Rating:

2.0

I have used UHaul several times and the experience has been good, but the experience at this location was the absolute worst and dishonest. When I booked the truck on April 12th 2024 at 9:00am, the operator did show me the truck and said they were too busy and the process is automatic - they were rude. When I returned the truck at 1pm, this is when things got a really fishy with the operator, who did not check the truck or verify the mileage, as I asked him to - he did not give me my receipt. He said he was too busy and will do it later, also he stated he had another user for the truck at 4:pm. When I phoned them on April 13th 2024 to as I had not received the receipt. He said the truck would be checked on Sunday as they were too busy. This raised alarm bells with me since he had rented the same truck out at 4pm. When I finally received the receipt today - April 15th (4 days later) - the mileage was a lot higher than I had driven the truck. The operator had loaned the UHaul truck to someone else and added the mileage to my receipt. So I paid more than I should have. I only drove just under 40km and was charged for 83.69km. I don't like being taking advantage off or swindled/cheated. Also, I saw a separate transaction on my Visa card from Luber Express Oil Change (this operator) that I did not do for just under $4.00. Hence, I would like my money returned for the uHaul and I will be reporting this operator and this UHaul incidence to the BBB as well as Visa fraud. I look forward to this being resolved quickly.

Rating:

5.0

All the best!

Rating:

5.0

Very nice

Rating:

5.0

the desk attendant help very well and I am very happy with the service

Rating:

5.0

Online pick up was a disaster. I couldn't finish it, and had to go to the desk to ask for help.

Rating:

2.0

The location itself is not the problem. U-Haul website is terrible and gives you no indication that the equipment I requested is not available at this location. I would not have rented from this location if I knew that the furniture pads are not available and they're not going to be there when I rent the equipment. I also wanted to buy a couple of boxes and nothing is available at this location. A terrible experience overall

Rating:

4.0

No supplies available, should be noted when booking.

Rating:

5.0

Easy check in. Easy checkout.

Rating:

4.0

Designated or signed parking

Rating:

1.0

the van is very dirty and empty of gasoline

Rating:

5.0

Anmol was professional and courteous. 2 thumbs up.

Rating:

4.0

Nothing much

Rating:

3.0

The furniture dolly and the carrier was not available at this location. I believe it should've been informed to me when I made the booking and not when I went to the location to get my rental. It made my move fairly inconvenient considering I was also charged for it when I made the booking.

Rating:

4.0

Van was not clean .. inside was dirty and did not smell good. Needs to be hygienic but there service was quick and easy.

Rating:

3.0

Not a proper spot,they didn’t even come out to inspect the truck that was returned…I would have expected someone to do a round make sure some level of inspection is carried out,I was told it doesn’t matter that as long as I have insurance I shouldn’t worry about it being inspected,very pathetic response from the guy I met…

Rating:

3.0

Fix the u-haul license upload website. It was broken and I wasn’t able to upload my driver’s license. The rep had to help me by using her phone.

Rating:

4.0

You should email a receipt of charges.

Rating:

4.0

I drove 33 km and I need to Filip gas 20 Ltr $32 Approximately. Not good experience with gas.

Rating:

5.0

easy and quick pick up and drop off truck was clean location is ideal as there is a gas station next door to replace the used fuel, very convenient

Rating:

1.0

The vehicle we reserved was unavailable and had to wait for another vehicle and pay more for another vehicle.

Rating:

5.0

Completely satisfied

Rating:

2.0

I'm not happy with my experience with Uhaul this past weekend. My original reservation was for 11am at one location, then they called me saying they didn't have a rental for me until 12:30pm and I told them that was too late. They said if I couldn't do 12:30pm Uhaul would call me to arrange another place for 11am (this is the morning of). I never got a call and rearranged my schedule to pick up the 12:30pm one when I got an email saying my booking for the first location was moved to 12:30pm afterall. I was about to leave the house to get the 12:30pm rental only to get another call saying that they still had no vehicle for me. I called customer service and the woman on the other line got me a reservation at another place across town for 12:30pm. While I was on this phone call, I got another phone call from Uhaul (which I didn't pick up) and the voicemail that was left was saying why wasn't I at location 1 to pick up my vehicle. When I got to location 2, the woman at the counter had no idea my reservation existed and said they didn't have a vehicle for me. She then double checked and said I was in luck that someone returned a vehicle like 10 mins prior (or so) and that although I had been double booked, I could take that one. By the time I finally got a vehicle, it was 1:30pm. I'm not happy with this as this delayed myself and 2 other people and messed up our whole day's schedule. Please do something about this, thanks!

Rating:

3.0

The vehicle was dirty like it was dusty muddy and I was moving my bad furniture so it was not a good experience with the U-Haul vehicle cleanliness. I think for a company that rent trucks that customer use to move and put their stuff in it should keep more cleaned. I have to sweep it out before I put my stuff inside of it. So my rating is really low for this U-Haul truck

Rating:

5.0

The truck was great and was just what I needed.

Rating:

1.0

The customer service was very poor. They did not inspect the vehicle or check the fuel gauge and they didn’t even check in the vehicle. They asked to leave , then over billed me for extra miles and extra day. I have called several times but they never picked up.

Rating:

5.0

Windshield could have been cleaner , but that’s about it

Rating:

5.0

Great staff quick & efficient and friendly !

Rating:

1.0

Poor. Horrible. Charged for fuel whe. Returned with exact same reading. Employee never decided to walk outside with customer to circle the rental truck or view gas meter. Never coming back

Rating:

1.0

The side mirrors were frozen, couldn't see. Ice on windshield. The back door full of ice frozen. Took me one hour to to get hot water and defrost. No snow brush inside. Inside truck was clean.

Rating:

5.0

Excellent staff and location

Rating:

5.0

Good customer service

Rating:

1.0

I dropped the truck same day as I rented the place was close so i did the return after hours on the uhaul app, after 2 days, I got my invoice show me that I was charged for late returns it's 60 dollars, I'm very upset whit this location and with uhaul

Rating:

5.0

Everything was very good.we had been attended in very well manner. I highly recommend this location.

Rating:

2.0

Vehicle should be checked in prior to reservation time. Also they should mention if they don’t have a dolly prior to customer paying for reserved dolly. Door on back was frozen shut. Seems like we had to mention every major thing to them for them to notice.

Rating:

5.0

Very pleasant rental transaction

Rating:

1.0

when the reservation was made, the mileage charge was $0.89/km, but the final invoice was charged on $1.09/km($1.75/mile). It is not proper way to operate the business.

Rating:

1.0

Not happy with the billing

Rating:

1.0

The rental truck wasn't on site and I had to wait an hour for it to arrive...Even though when booking, I was informed that the specific location I chose had the specific truck I needed...The man at the location offered zero details as to how this could happen and he actually said they had no idea there was a vehicle reservation for the day. How is that possible when I received a booking confirmation immediately after booking? Uhaul has to make some changes. This isn't the first time this has happened to us before. Waste of time and money.

Rating:

1.0

Very bad experience charge extra i fiil the tank and still charge me 112$ extra for fuel very bad experience

Rating:

3.0

I was charged a fuel charge of $14.99. I put $12.00 of fuel in before I returned the truck and took a photo of the dashboard display that shows it at the 7/8 level it was before. This is very disapponting.

Rating:

1.0

Make sure you indicate which locations are 24 /7 Jacob locations. I went to go pick up the truck today and it wasn’t a 24/7 location. Who is indicated on your website it was. It’s frustrating to deal with your customer service to.

Rating:

4.0

Drop off site was easy to work with.

Rating:

1.0

Charged me for gas when the tank was where it was supposed to be

Rating:

3.0

Next time fill the truck up with gas. If you’re going to charge customers if they don’t fill up then the tank needs to be filled up before the next customer picks it up. It’s like you’re double dipping hoping customers miss the metre so u can add another charge….but still don’t fill it up. I don’t understand how we have only an allotted time but we have to make trips to the gas station because of this. I should charge YOU for the time wasted

Rating:

5.0

Great Friendly Welcoming

Rating:

1.0

My issue is not necessarily with the location but with UHaul. I will never order a truck from uhaul again!!! I ordered a 20ft truck the beginning of May 2022 with a move date of June 25, 2022. The day before and the day before my move I was contacted by Uhaul advising me that they could offer me a 10ft truck! Although they had given me 450 km and a free day. I ended up paying more! The move took 6 trips back and forth which resulted in me paying more in fuel than the actual truck rental and additional Kim’s. I would like someone to contact me asap as I would like at least some money back for the frustration and aggregation I experienced. This ended up being more stressful on me and my family.

Rating:

4.0

I was very satisfied.

Rating:

1.0

Marketed as a 20$ for an hour. I get the truck that has 1/8th tank of gas and the lady tells me to fill it up to a quarter tank and I will get a rebate. I put in 20$ of gas and was just under a quarter. I literally left the truck with more gas than when I picked it up and I don’t get a credit. When you market a 20$ and end up paying close to 75$ you are a scam. You should honour the credit you promised.

Rating:

1.0

The van was so dirty and the seats are wet !!!

Rating:

5.0

Truck had really bad smell, like a cow manure, despite being clean.

Rating:

5.0

I get my things done with your help .staff were friendly and helpful

Rating:

3.0

The vehicle was horrible. Dirty, used masks, was NOT sanitized despite being told it was, smelled horrible. Was very disappointed. Also I said on the application I did not want the insurance but was charged anyway. Also booked for the day and was told to bring back by 4:30.

Rating:

5.0

Uhaul logistics around add on items is problematic. I ordered furniture blankets when booking online yet the location does not offer moving blankets. Why does the system give customers false sense that items they need for the job will be made available? It should have been clear at time of booking that this location does not provide furniture blankets!

Rating:

1.0

I got the truck with gas level less than half tank. When I returned the truck I filled it up more than half tank. And the lady at the counter claim they were too busy to check the tank and asked me to just leave the key there. Two days later I got the receipt with 27dollars extra charge for the gas up to 11 litre. This is so not fair.

Rating:

5.0

Nothing, The personal were friendly and professional and I needed help understanding something in the van and it was handled quickly and professionally. I will definitely use them again

Rating:

3.0

Ensure vehicles are safe to drive. The vehicle I rented had: check engine light on, climate control system fans not working and left rear indicator was not working

Rating:

3.0

The location was fine but Uhaul is Ridiculously expensive, you think it's one charge and then a month later they charge you so much more, never using uhaul again. So upset

Rating:

5.0

Prompt check-in, truck was ready, agent in store was welcoming and processed the order quickly.

Rating:

1.0

I was verbally abused by the person serving me at the Mobil 1 location where I rented the truck. Totally not what I was expecting from U Haul.

Rating:

5.0

Fast and friendly service

Rating:

2.0

The reception said the fuel in the truck is only half full. But in real is not even half full. I have requested a furniture folly, but when arrived, they don't have one. They only have one moving cart for the whole location!! Since I am moving furniture, the moving cart is too small for the chore. Also no paper work printed from this location....Don't know what will happen if I don't have the document on my hand if anything happen.......This place is the worst Uhaul location that I have used.

Rating:

3.0

Make sure that the back door of the van stays locked and secure when driving. The van that I was driving did not stay closed and opened on the road, while I was driving to pick up the furniture that I had to move. The van was empty , but if it was full, it would have caused a mess on the street. So make sure that the back door LOCKS easily and stays locked .

Rating:

5.0

The service was very very nice hats of to u haul thank you very much

Rating:

1.0

Absolutely disgusted by my recent experience here. The truck was not not clean, I found 3 used masks along with other garbage throughout the truck. check engine light was on and rear left turn signal was also broken making it a safety hazard (especially with merging on to the highway). I also had a hard time receiving the truck as I was told it is booked for someone else as well.(despite the fact that I called minutes prior to booking online and was told its available) I reported the truck as not clean and disputed the cleaning charge, but they decided to charge me the cleaning fee for renting me a dirty, unmaintained and unsafe truck.

Rating:

3.0

Have truck cleaned and ready and dont lie about fuel consumption.