Customer Reviews for MMC Automotive
(U-Haul Neighborhood Dealer)
Stone Mountain, GA 30083
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado8:30 a. m. - 3 p. m.
- 12/24/2022 - 12/25/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nadia G.
El cliente no dejó un comentario.ulysses D.
This was my first time for this location and it will be my last because my rent 1 of the vehicle for 3 hour only which was the $30 +15 insurance and I did use one of their equipment for $7 and I filed the gas when I take it back as it was but they ended up charging me for $125.00 that is robbing I don't recommend any one to go this locationABDULLAHI M.
I cannot give a higher rating since the unit I rented should have been with me since Friday but because I had an Illinois driver's license they did not allow me to rent it. We had to wait until Saturday for my son to go for the unitMaria A.
Definitely recommend this location. Staff funny and friendly. Gt me squared away. If I ever need another truck it's definitely this location.Courtney S.
El cliente no dejó un comentario.Thomas C.
The checkout process was very long....like over an hour and I was the only customer. Then computer went down. Then the Uhaul representative decided to help the next customer BEHIND me with a full return. I said no sir, I've been waiting an hour and you are going to help next customer and input their information into system before completing my service?? I was highly upset. I asked for someone else to help me "Shephard" who was amazing and turned my experience from poor to having me smiling going out the door. Then the big Uhaul truck brakes went out on my way to my moving location! It almost caused me to have an accident!! I had to get a last minute Penske truck because all the uhaul trucks were not available. I had to contact roadside assistance to tow Uhaul truck back since brakes went out. I just don't understand why the maintenance checks weren't thoroughly done ...??? This could have caused several fatalities!!!Valerie L.
The gentleman that helped us was very kind and helpful - I have absolutely no complaints about the staff at this location. They were able to make a very difficult situation better and I am great full for that. However, I was not impressed by the organizational qualities of UHaul. I had made a reservation for a one way 15 foot truck. That truck apparently was taken out the day prior to my pick up time and was no longer existent. I made my reservation over a week prior to my pick up time and my location for pick up changed 3 times. The only truck left was a 20 footer and it required me to drive 28 miles back to drop it off. Obviously I had to pay for that extra mileage as well as the addition space and for the lost time to get the truck. Uhaul did not provide options for a discount for their organizational inequities. In addition, the system was apparently down and made it incredibly difficult for the staff to find a solution to the issue. Again- these issues are not staff related. I am great full that they were able to get me a truckâ€¦ even if it was bigger and more of a hassle with drop off location. Uhaul needs to change the way they make their reservations.Jessica C.
El cliente no dejó un comentario.Wayne T.
El cliente no dejó un comentario.JOSEPH D.
Customer service was great, the Rep that assisted me was very helpful. Continue same service.Michelle S.
Person helping was rude. Charged for 54 miles the ride was 9 minutes there and 9 minutes back. Asked about the price, he became rude. Truck sounded like it had transmission issues.Octavia D.
El cliente no dejó un comentario.Demetrous K.
El cliente no dejó un comentario.CAITLIN K.
Clearly above my expectations! Courtesy, knowledgeable and attentive. I will recommend this location to all of my contacts. Thank you Mr. Charlesgregg E.
Appreciate the service it was goodDelroy B.
Old man is very rude.RICKETA R.
Okay for a U-Haul Place. They put a $100 HOLD On My Bank Account On 6/23/22 And The Cost Was $74.45. 4 Days Later - STILL WAITING FOR MY REFUNDS In My Bank Account. Guess I Will Settle This With My Bank If Not Fixed By Monday. ( I will tell my bank they OVERCHARGED ME ) Should've been REFUNDED SAME DAY!!GERALD M.
This was a great experience! The gentlemen who helped me was kind and personable and made my rental experience great!!Raechell W.
I wasn't provided the dolly I requested and store was closedNATASHA B.
El cliente no dejó un comentario.tosha M.
El cliente no dejó un comentario.Shavasia T.
The truck was not clean, the truck had no gas, and the rep that was there was very rude. The return process was horrible as well. The app doesn't work well in the area as well. I will not rent at this location again.Ashley T.
Not a thing! Great service from everyone that helped there!MARK F.
Make the mobile pick-up easier. I had to make a account and then it gave me a option to do mobile pick up.Quentina C.
overcharged for mileage.Shardaie H.
The gentleman (He said they call him Pops around there :) ) running the U-Haul part of MMC was soooooo nice. Very kind and helpful. Easy rental process. Will recommend this location for your U-Haul rental needs.LaTisha G.
El cliente no dejó un comentario.FREDDIE A.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.RONALD W.
I work for Uhaul at a Center. Every time we receive a moving van, we throughly clean it. This 10' moving van was not clean and reeked of smoke. There also seems to be a throttle issue. I really did not understand why this dealer made a copy of my license. At the center I work at we only take pictures and upload them to the contract. I already uploaded my license photo before arriving. It was a very uncomfortable experience overall. This entire MCO seems to not have things together..COREY K.
Nothing their team were extremely accommodating and nice 😊SHATIMAH A.
The gentleman who help me was very nice Thank you 😊ROSALINDA S.
Check to see if equipment (furniture dolly) is available before charging customer for it. Also, it would be a good idea to call another location to verify that the equipment is available before sending a customer to it to only find out the equipment is not available there either. In the end, I was charged for the use of a dolly I never used.TAUREAN F.
The gentleman who helped me was extremely nice and professional and the whole experience was smooth and seamless. If I have rental needs again in the future I will definitely go here first.JAMES C.
My reservation/truck was gone. The front desk man told me it was not showing at the correct day as my smart phone showed. I presented my reservation to him and he rudely told me, â€œI don't care what your phone says, I have to go by my computer.â€ Absolutely unacceptable.CALEB D.
This location accommodated me when another screwed up my reservation because of incorrect hours. They saved the day.Efia M.
El cliente no dejó un comentario.ADEBOLA O.
Nice gentleman at the front desk of MMC auto body shop.RUSSELL K.
El cliente no dejó un comentario.Enenu O.
El cliente no dejó un comentario.JANICE G.
You are goodASLAM P.
Was the worst experience ever renting a truck for 3 hrs and was charged $56 dollars then charged another $86 dollars will never use u haul ever againEric D.
Great and friendly service Definitely going back againNashwan S.
I didn't really feel safe. I was charged for items I did not ask for and was not supplied. The check in process was frustrating because of the issues trying to upload a picture of my drivers license. I have used the online tool prior and it was seemingless.Quanita W.
Please make sure the van you rent is clean enough from inside , I guess it had a pet hair all over when I rented the vehicle , it smelled very bad . . The tire pressure warning sign was on throughout my tripMAYANK P.
El cliente no dejó un comentario.ASLAM P.
The customer service was horrible. The man and his father were the rudest men I have ever encountered. They first implied that I only had $29 because I asked them to give me 2minutes because I had to transfer money. I took that as a joke but the next day which had not even been 24 hours they called my phone 3 times to see where I was. When I got to the location the experience was STILL horrible. I will just leave it at that but I've never been treated this way especially by MEN. Horrible.AUDRANNIA M.
El cliente no dejó un comentario.Awet M.
El cliente no dejó un comentario.JOHN D.
Their systems do not portray the correct mileage that is on the dashboard. I rented a truck that had 4580mi when leaving the lot, return it at 4585mi and they said I went 9 miles and charged me for miles I didn't use. Just like the gas, I was under half a tank when I got it, returned it at a half a tank and on the receipt they ha e it at under half a tank. Do not rent from this location they are robbing people of their hard earned money. It's an old man behind the register Charles who is very rude and cursed at me because I wanted to dispute my charges. This is location is horrible and the mechanics next door came over to fight me because I wanted to dispute my charges. Very hostile environment. Do NOT go to this locationJASON A.
Customer service was very poor and The AC did not work I also was told over the phone that mileage is $.39 per mile I was charged $.79 per mile I am highly upset and would never visit that location again I wouldn't recommend them to anyone!SONYA A.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.ANDREW PHILIP K.
El cliente no dejó un comentario.Linda B.
Truck cut off on me while driving. Had to wait 15 mins for it to start back up. Inside of truck smelled like human urine.malik F.
El cliente no dejó un comentario.KE'ANDRE B.
The truck did it's job, but it definitely drove a bit rough.BRANDON B.
El cliente no dejó un comentario.Samirali P.
Truck transmission wasn't so good kept slipping, need to be serviced!DWIGHT M.
There was so many issues that I cannot list them all. Numerous damages to the truck that MMC Automotive was not even aware of. Website was not working properly so check out and check in had to be done manually. No gasoline in truck when I picked it up. Had to wait on UHAUL for 40 minutes during check out and another 30 minutes during check IN.Crystal H.
El cliente no dejó un comentario.KAYLIN F.
El cliente no dejó un comentario.SUZANNE E.
El cliente no dejó un comentario.TIGNELL R.
Good jobAALIA S.
El cliente no dejó un comentario.Chandra M.
El cliente no dejó un comentario.Sakezia K.
Don't make the guest wait who had a reservation for a guest who was supposed to used the truck for an hour. Then return the truck back later so I was later getting the rental truck. I was told they close at 3:00pm so I got over there by 2:10pm. Only to get a truck at 4:35pm but my contract stated for the return of the truck was to be back in 23 hours instead of the 24 hours. I was so disappointed with the service not to mention the representative took a picture of my ID using his personal phone after he had already sent me the link to up load a picture of my drivers license. That's not protocol to use your personal devices to take any guest information. I was sent to this location from another location that didn't have the truck I needed wrong decision. I won't be using this location again ever.GWENN G.
Pick up was easy and quick and we enjoyed meeting the owner, Mr. Sheppard. Great pickup experience.Frank M.
El cliente no dejó un comentario.Gretel M.
Have your computer ready for returns so a person don't have to wait until the weekdayANTHONY L.
El cliente no dejó un comentario.Selina S.
El cliente no dejó un comentario.Jimmy P.
A better return check in system. I had problems at check in when I returned the truck on Sunday. The location was closed.SADIE S.
El cliente no dejó un comentario.WALLACEODELL H.
El cliente no dejó un comentario.PERRY J.
The customer service was wonderful,very friendly and very knowledgeable about everything dealing with Uhaul ,whenever I need a Uhaul,I'm definitely coming back here.Wyatt S.
Continue the excellent informative process along with your very courteous, understanding and caring attitude. The service and equipment were far above excellent...just awesome !!Elizabith L.
El cliente no dejó un comentario.Jemila H.
They were awesome polite courteous very respectful I will be going back for all of my moving endeavors in the Atlanta area!Regina W.
They wouldn't unhook the trailer. Had to do it myself. Too inconvenient I guessJesse E.
Complete professional experience with a very personal feel.Richard P.
Even though I didn't know to reserve online, they were able to accommodate me. Thanks for professional and courteous personnel. I will always use u-haul.OLA R.
Awesome experience with the owner. Will definitely be returning to this locationTerrence B.
This is by far the worst experience ever . I will pay more and use another company . Did no have dolly . Gave excuse that they get stolen and they won't order more . Agent was so rude . Took a scan copy of my I'd after I had already scanned a copy . I ask why he was keeping my if and ask him to shred it . He jokingly said I wanted to see what your face look like . Then the truck wasn't at the level of gas he stated . He rudely said after looking. That's what we call half full . I took pic of the gas dual just in case . I felt a lack of customer service he had a I don't care attitude and I sure wasn't getting any where by asking for help getting a dolly which was very important to my move . It took hours to locate which I never found one .uhaul make stores responsible for a level of customer service even if it's the black neighborhood. They lack equipment truck was horrible I thought it was going to cut off several times . Bad bad serviceLinnet G.
El cliente no dejó un comentario.Allison F.
El cliente no dejó un comentario.Allison F.
El cliente no dejó un comentario.Sheri M.
The customer service was horrible and which they could tell when the last time the truck was service. The truck hd a smell and cigarette ashes all in the truck.Carol O.
El cliente no dejó un comentario.Sheri M.
El cliente no dejó un comentario.Patricia W.
El cliente no dejó un comentario.Andrea F.
Change your mobile pickup. Not safe for anyone picking up equipment and dropping off if location is closed. Long process only part of truck rental I did not enjoy.Nanette R.
El cliente no dejó un comentario.Keith B.