That was not a good location they were not at property had to call, she took care of me from her vehicle. Did not have the dolly I rented. They need to check these places with uhaul.Evelyn P.
Customer Reviews for Mlk Gulf
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Comments provided on previous survey. Too lengthy to retype. They did add 20 miles to the order since I had to drive that distance to pick up the truck as MLK since my local Uhaul could not fill the reservation.JIM K.
Miss Evelyn was very nice when I did meet her. This location is run out of a car at an old service station. Did not have all the shipping blankets I needed. The station inside was dirty and unorganized. I terms of the appointment I showed up early but no one was there. The appointment was at 2 pm but I came around 11:30 am. I called the number on the door and left message but my call was not returned. I called back at 1:30 and confirmed that someone would be there. Also the truck box was dirty and I had to sweep it out. There was a Bud Clamato can, soda can, and plastic cup behind the drivers seat and residue of a drink spill on the seat that I cleaned up. It is safe to say that Covid 19 sanitation was not performed. Luckily I have been vaccinated. On the positive side, the truck did perform well as it was almost new with 6100 miles. After I was able to calm my wife down over the delay, she reflected in the end that the overall experience was positive when we were finally moved. I would recommend taking a chill pill before using this location.JIM K.
El cliente no dejó un comentario.Earline Y.
El cliente no dejó un comentario.Kaimana F.
El cliente no dejó un comentario.gail A.
El cliente no dejó un comentario.CRYSRAL NICOLE L.
El cliente no dejó un comentario.Christina J.
El cliente no dejó un comentario.Roger M.
That poor woman sits outside in this heat, during Coronovirus pandemic or any other day. This location needs to conduct business from inside the building. She can't go inside because of the mold and medow. What U-haul can do is fix that small building for this woman that conducts U-haul business from her car. That's what needs to be done!!Melinda H.
El cliente no dejó un comentario.Jamelia E.
This location was totally unacceptable. The agent was sitting in an old beat up car in front of what looked like an abandoned building connected to a tire shop that was operating on the other side of the building. The truck was full of what looked like white dog hair and was sticky. The agent gave me 1 Clorox towel to sanitize the truck. I was completely grossed out by the time I got to my parents house before being able to at least Lysol the truck.Cheryl M.
Business owner was not on-site. Had to make two separate trips to location trying to meet up.RAYMON C.
The roof leaked and got a lot of my stuff wet. My couche and clothes and bed. I had to to unlock the gate take pictures of the mileage and the gas. Then I had to u lock door and get the dolly I rented. It was very un professional.APRIL S.
El cliente no dejó un comentario.DONNA RENA B.
El cliente no dejó un comentario.Dedrivk B.
El cliente no dejó un comentario.LESTER W.
El cliente no dejó un comentario.Ezzard D.
It is hard to get to the main office at u=haul it take me 2 hour to get custom service.Johnnie D.
El cliente no dejó un comentario.SANDRA F.
My scheduled time pick up was at at 10a. No one communicated this to worker, who was at home when I called. I had to leave and then come back to meet her there. I was then asked to unlock the store, while she sat in her. Older lady, so I didn't mind at all, but then had to dig through filth on the floor to find the key. The place is very unsanitary.Charles H.
I was very happy with the service I received. I was scheduled to pick up the truck by 5:00pm - but I got lost, turned around and just plain pressured to get there by 5:00pm. The lady who answered the phone was so helpful and wasn't too worried about our time factor even though she said he liked to leave at 5:00 because it gets dark early. We didn't get there until around 5:30-5:45; and I thought they would have closed, but he waited for me to get there. I was so relieved, and he didn't act like he was angry or put out because I got there so late. He didn't rush the check out process, showed the mileage, showed where to put the key, etc. I just wish to say a big THANK YOU! Not to many companies would have waited.Elizabeth G.
The previous renter left a beer can with a little beer in it & it spilled while I was driving that left a beer smell in the truck. The rental experience was very good other that.Cheryl S.
El cliente no dejó un comentario.Pete B.
El cliente no dejó un comentario.Rose H.
The service agent was very sweet and kind, however uhaul.com messed up my orderFabian S.
They overcharge your acct after rental is returnedjessica T.
El cliente no dejó un comentario.Mikala H.
El cliente no dejó un comentario.Dwight R.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.essena F.
There was no key drop box (contrary to what they said) so we called GO-UHAUL who told us to leave the keys and contract in the glovebox and lock the vehicle doors. They said they put this all in our file. We then received a rather rude call from this location a few hours later asking where the keys were and they were upset with us about what we had doneAnna D.
Wonderful service!!!Anjela B.
Willard was unprofessional referring to me as baby and stating that my face revealed to him that I was not a patient person....The air conditioner did blow but the air was not cool
El cliente no dejó un comentario.Cassandra J.
El cliente no dejó un comentario.PAMELA W.
You all charged we 300 and sum odd dollars after i had already paid a 100$ cash for two and didn't use the miles i paid for because I couldn't return yall truck due to flooding from Harvey i think that's wrong so no i wouldn't recommend yall anAnnie M.
Have personnel capable of determining which trailer is necessary for a Scion FRS. We were sent to MLK by Gulf Freeway to get thee proper trailer. MLK did not have it. They removed all the equipment from the truck they did have and required us to get the equipment from Gulf Freeway. They told us that we would have to contact the 800 number to find a trailer. We went back to Gulf Freeway and they discovered that any of the trailers they had would carry the car. We did not finish getting the truck trailer and equipment until 2:45 --- the original pick up was scheduled for 11:30.Russell G.
The truck reserved was not available. I was charged more . The reservation process took an hour or more zFallan L.
It took almost 2 hours to get the truck and the locations very filthy and nasty had to wait for them to go get paper and ink from the store just to print out papersdesirai veronica O.
The location was in a semi-good neighborhood , but the actual office was the nastiest place I have ever seen in my life. Dead rat, cigg buds in the floor, all wood rotten, dust and smell. The place was surreal! No electricity, no good functioning printer. The lady at the rotten and putrefact counter was kind but absolutely a turtle. There was one lady infront of me, I waited almost an hour to get the keys to the truck. If sanitation passed by the location they would instantly get a heart attack, not kidding. This place is not good for Uhaul, its the worst marketing for ur conpany. Check them out for yourself. If any question feel free to contact me. The location was: 7446 martin luther king boulevard, houston tx.William C.
El cliente no dejó un comentario.alfred H.
The Staff is always friendly, knowledable, and fully equipped when i need them most. Thanks in advance, i will be using UHAUL again July 1st.CARMEN ELIZABET W.
El cliente no dejó un comentario.DEREK H.
Had a 10am appointment to pick my uhaul up. There was no one there. The brother of the woman who rents the trucks was there but could not rent the truck. Then he told us if someone came with cash they would probably get rented to instead of someone with an appointment. My boss was with me and I was totally embarrassed. I then told her brother that we were going on an errand and would be back for the truck. When we got back around 11:30 she still was not there. Then she tried to tell me she was there earlier but decided to run an errand because we were not there at 10. We were there at 10. She said we should of called the number - we did call the number 4 times. Unacceptable.Ann G.
Fix the buildingRussell M.
El cliente no dejó un comentario.Shatera C.
The address on the site is incorrect. There is another MLK Blvd in Houston. This location is MLK, Jr Blvd..it was raining when I picked up the equipment and the place leaks like crazy! Manager was very nice but not much there to work with.Ronald M.
EXCELLENT SERVICEmodicue H.
El cliente no dejó un comentario.Fred B.
El cliente no dejó un comentario.lamonica H.
OMG what a disaster awful and disgusting location.jose miguel M.
El cliente no dejó un comentario.darielle J.
Only thing was i got stucked in mudd I took the insurance out but i called to get help but unfortunately due to the truck not on a warranty they could not help me so...I had to pay 300 to get it unstuck not sure how can i get reimbursed or at least some of my money back......AISHA EUGENIA B.
There was no one at the location when I got there. I had to wait 30 minutes for someone to arrive. To her defense she said my rental had been canceled. I didn't cancel it. Finally got my rental right before noon for what was originally a 7 am rental in Pasadena, Tx. Received a text the night before telling me the pickup location had changed. I clicked on the address and the map told me the MLK address was in Humble. After arriving in Humble I quickly realized the text sent me 30 miles to the wrong address. Not a very happy customer. The lady told me that has happened before. I think corporate should get that link fixed!ROY DALE A.
trash out location. Thank God they have the struck in.paul B.
El cliente no dejó un comentario.Deanna G.
Make sure it cleanjames B.
The pick up location was horrible! It was a run down gas station that was no longer in service. The shack that you had to go in was disgusting and the roof was falling apart. The associate that helped me was not able to move and swiped my card 5 times before it was completed. The whole process took an hour. I need someone to contact me because it was just HORRIBLE!Tyler G.
El cliente no dejó un comentario.LEZANNE D.
El cliente no dejó un comentario.VANESSA W.
Nasty, dirty, filthy (I can't say enough). Slow. I can't believe U-Haul - The worst customer service as well.AMIN A.
The building is in a horrible state. Roof falling in very dirty. I need moving pads and they were very filthy.VIVIAN R.
El cliente no dejó un comentario.DWAYNE N.
El cliente no dejó un comentario.SHIRLEY K.
Very dirty office, lazy personal, extremely hot environment, very misleading about information concerning truck. They asked me to check gas gauge so I did and I returned vehicle at same marking, then they charged me for fuel and a service charge saying I didn't read it right. Should have known something was wrong when I went in to check on getting the truck the lady in front of me was also arguing about a fuel charge.MARIA DEJESUS C.
Arrived and found the place very unprofessional and trashy. I had to personally check the U haul truck to see if it was clean. Due to the lady not wanting to do it. Then had to get the Uhaul trailer out from the back of inclosed lot and hook it up ourselves due to the lady not wanting to do it. We then found the signal lights and brake lights not working to trailer. The employee advised us to kick the lights to see if they work. If not for us to call the number on the paper work. I had no time to mess with her so we went ahead and took the trailer. We just had a bad experiance on the pick up. Then on the way from Houston TX to Corpus Christi Tx the wipers fell off so we had to repaire those as well. Not a recommended place for U haul.NOE G.
Excellent service!KAMILA W.
See for yourselfEMANUEL D.
Place was extremely dirty and unorganized. There was a pile of human waste out where the trucks were parked.DANIEL M.
Horrible dirty place with no customer service, no air conditioning, had to get equipment out for lady, nearly one hour to do paperwork. How is this shack even a uhaul location?BENJAMIN J. L.
El cliente no dejó un comentario.SARAH L.
Nothing everything was great and the process was easy.RACHAEL A.
Very friendly staffreuben H.
El cliente no dejó un comentario.CLIFTON DELSHAWN B.
El cliente no dejó un comentario.jason D.
Awesome customer service! Definitely rent from here!!Tiffany W.
El cliente no dejó un comentario.YOLANDA ELETTLE L.
The truck was raggedy the ash tray was broken the driver door was hard to open so when I move on the 10th will be using budget or other moving company that location ridiculous sorry but the lady working there was niceEVELYN B.
The service is horrible the lady augured us down about the gas & she was wrong the whole & was to lazy to come out & check jus bad cutomer serviceJANEIRA ALICIA A.
El cliente no dejó un comentario.mitchell R.
El cliente no dejó un comentario.SHAUNCY M.
The place was dirty the lady never left the desk, instead she had me go to the truck and take a picture with my phone so she could verify mileageERIN R.
NadaNEW FAITH C.
El cliente no dejó un comentario.SHAWN K.
Absolutely no service, had to unlock and lock the gate myself. The sales person was rude and smelled of marijuana. The location looked like a dump.Ole Petter H.
El cliente no dejó un comentario.willard J.
Very helpful. Equipment was clean and ready to go. Keep up the great work!WALTER L.
El cliente no dejó un comentario.willard J.
El cliente no dejó un comentario.SANDRA RENA C.
El cliente no dejó un comentario.ANNETTE J.
El cliente no dejó un comentario.CARL J.
El cliente no dejó un comentario.SHANNON A.
El cliente no dejó un comentario.CANDICE M.
Get a clean and workable office that can service the public.I feel like they over charge me for the truck return, And I will never recommend this location to no one.Marsha M.
The only things that should happen with this place is that it should be torn down, bulldozed and rebuilt from scratch. I have never ever been to a place of such rundown and nasty conditions. This place had no lights. It was raining on the inside and out. Our feet got wet while we were inside the building. The office was nasty and dirty and full of junk and trash. There were several trash cans that were catching some of the leaks. The lady never got out of her seat. She didn't want to take the truck at first because she had so many. She gave us keys and instructed us to unlock the gate, back the truck up and unhitch the trailer. We did that and took her back the keys to gate and truck. Then she made us go back and unlock the gate to get the mileage. We went back in and gave her the mileage. Then she made us go back and get the fuel reading. Utterly ridiculous. I have to rent a truck next week to finish moving my home and I will not be using uhaul. Even one location with such deplorable conditions says too much about this company and I am going to continue to complain. I am also calling code enforcement first thing tomorrow morning.JUDITH J.
Time was a "downer". This was the third location I had tried. The first was NOT a Uhaul location (internet said it was) and the second did not have anyone there at 4 pm on a Saturday. This last place was adequate but I almost missed it, they were trying to close nearly an hour early. Phone service did save the day.Rodney M.
It literally was a shack in the ghetto. I would never recommend thanyoneSAMANTHA R.