I had a reservation for 10:00 am to pick up the guy went to the bank by the time her hit back it was about 11:15 we didn’t leave the property till almost 12:00 then when I brought it back they were closed so I pulled it in front of the gate. They double charged me and told me that I parked the wrong way. That’s why so I feel that I should get half of my money back because one he was late for the reservation and two they were closed. Where else was I supposed to park it?
Hollie F
Customer Reviews for Mks Diesel and Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent! Very friendly to my Husband and I
Chanel DMK"S Diesel and Automotive repair were NOT open at 9:00am, the time NV Uhaul told me they would be open. I had to drive back home and then return at 10:00 and had to wait till 10:25 when they got around to showing up. This caused me to add about 5 more miles to my odometer that I had to pay for.
Bess tI found this experience very good and I'm sure the next customer will too.
Larry Hstaff was friendly and professional.
Danil MVEHICLE SHOOK AT 55-65- HOOD WOULD NOT OPEN- LOUD TICKING NOISE ON START UP- I COULDN'T CHECK OIL- YOU SENT ME ON AN 1800 MILE TRIP IN WHAT I CONSIDER TO BE A NON-SAFE VEHICLE, NO BLANKETS, NO CALL, COST ME $420.00 IN BLANKETS THAT I HAD TO BUY TO KEEP MY FURNITURE SAFE. THE GUY AT THE COUNTER TREATED MY WIFE WITH NO RESPECT. CHECK YOUR RECORDS AND SEE WHAT I HAVE SPENT WITH U-HAUL SINCE 2021.THE LAST TIME I USE U-HAUL
Charles HThe only thing I have to said about the drop off was that there wasn’t to much parking and needs more lighting for after hour drop off
Antone Sthe trailer was great to pull my daughters car. it all worked as it should have.
guy lthe pads and utility trailer were not in truck, I had to go to another location to pick items up. I had reserved the truck for two months but still had to go 40 mikes out of my way to pick up truck. On line check in was a nightmare, but there was No one on site even though I was there during posted business hours.
Paul GMake sure the uhaul representative is there at your pick up time
Craig MNot charge for SafeMove when the customer didnt ask for it. Additionally improve the telephone system. For Truck Share 24/7. I was hung up on and transferred to 3 different people just trying to pick up the vehicle. I was also transferred to several different people when trying to drop off the vehicle.
Kristopher EMake sure what the customer requested is in the truck. We requested a dozen blankets and there wasn’t any in there. I told the people at customer service when we picked up and when we dropped off. Was told by both that the charge would be removed and it was not.
Ricardo CService was excellent. Very flexible and willing to work with all the hiccups that happened during the trip.
AMY GLocation was great. The company as a whole... Trash. I'll never rent from U-Haul again.
Jordan Hthe cargo area and the cab wasn't the cleanest. Had to sweep out both. Also don't get the appliance dolly and moving pad. Second time this has happened . Oh yes called the 800 number and they tell me I can drive 45 minutes one way to pick some up????????????
Thomas BThe Trailer was very difficult to get to. The yard is very tight & difficult to get into. The staff were helpful.
James WHire people that are properly trained to deal with every day duties and kindness to customers
Jenelle CIt was very useful in a short time that I needed it.
Wayne GMKS agents very professional, equipment was clean and ready to go at scheduled time.
JAMES GHave accurate inventory of available equipment online.
Luz LGreat person and the best personality
kristy sVery quick to drop off the truck.
Janet BTerrible customer service. I was moving out of the state, and I received a call 2 days before my reservation, that I would have to pick up the truck 1 hour away because u-haul overbooked themselves. Poor instructions were left at the new pickup location. I wasn't able to unlock the truck to get keys that night. Customer service after hours hotline did not answer my repeated calls for 40 minutes.
Mark GClean the truck, dispose of trash and cigarette butts for the next person. Make sure the truck is ready for a 2000 mile journey and change wiper blades that are clearly broken so your customer can see when in a snow storm.
Shirley GHave nicer, cleaner, more comfortable locations. Have standard mileage rate for all area locations.
Robert SMk's diesel is awesome thank you
Amber TNoticed after on the road tail light on right of tow dolly did not work.
Connie FSmall fit maybe 4 12 foot trailers , dark. Called 24hr number no answer . U-haul customer service less then helpful . Lost 1 day due to u haul share wouldn't open Came back 4 hrs later still wouldn't work. The second trip before i left where I was staying i let my elderly dog out was gone for approximately 45 minutes trying to confirm the drop off of this trailer which didn't work. Upon returning to where I was staying my dog had fallen into the pool and drowned to death . All because the app wouldn't work and customer service told me the first time I called that their was nothing they could do I had to use the app. Total lack of customer service and no compassion. When I return home tomorrow I intend to contact my attorney to discuss if I have any recourse for this. Let's see how uhaul handles this before my attorney has too. Thank You Mr. Nir
Gil NKenneth was so nice and helpful thank you
Amber TEverything was great
frank cThe location we picked up our U-Haul seas very helpful and amazing. As far as the reservations and customer service it was a nightmare. We reserved our U-Haul at one location and was told that we were to pick up in another location 45 miles away from original location. They changed our reservation multiple times and now we are owing more money than anticipated. I would not recommend U-Haul to anyone. Next time we will use Budget or Enterprise. Very dissatisfied with service.
Garrett Hgreat experience
Robert OThey need to provide OUTSIDE space to park the vehicle when/if the pickup person isn't readily available when getting the uhaul. Since they want to leave early and close the gates, you're forced to park the uhaul or your own vehicle down the street at a restaurant. They need to make arrangements to accommodate the client's better in this regard.
Robin CNo furniture dolly no quilts
Parilou RNothing!
Johnnie tService is excellent and very nice individual!
Carolyn DHe was helpful but I had to wait; the trailer was dirty and a couple of lights were out too.
James DThe Truck Share 24/7 program was absolutely horrible! What is the point of an off-hours program if the helpline operators can't fix scheduling issues and you have to wait for a scheduling manager who is only available during office hours?
SHANE JGreat customer service. Beats all the horror stories from the late 90’s and early 2000’s. Ex husband used to do roadside service for one in Las Vegas NV. Thanks for improving. Will be renting again soon.
Raymond Tthe folks that helped me were flawless , the trailer worked out great and the return was easy and quick.
Richard wdidn't know rates tried to tell me one-way to Reno was not a good (cost) option ended up calling 800 number and getting one-way rental to Reno-South Virginia store....they were excellent in Reno
ted sThe tires on the tow dolly I rented seem to be very unbalanced or had flat spots on the tires. Too much vibration can cause premature bearing failure, advise closer attention to preventative maintenance
Andrew cThe overall customer service was ok. He wanted to use my truck to back the trailer to where he wanted. He got a little upset that I wouldn’t let him. After he said the location was ok to drop it off, I asked if there was any paperwork I needed, he said “no they’ll email you”. So I was a little surprised that I had a $50 cleaning fee. But the drop off location was good and easy to find.
Timothy MThe cab of the 15' truck is not meant for larger people. Fat people need to move too so the truck should be updated with a cab that offers more leg room to the driver.
Morgan Jcould not have been easier, super quick and no wait
ted eAfter my first rental here, I purposely requested this location , even though there are other locations closer to my home. They are awesome and helped me above and beyond what was necessary. I will absolutely keep them my first choice in U-Haul rentals. Good job!
nancy bQuick and courteous
Karin SGreat little place, friendly, knowledgable and very accommodating. I really loved the. Pick up.
Susan RThank you for working with me and not "gouging" me like the others did due to circumstances out of my control.
VALORIE LJeff assisted us and did a great job. He was patient, courteous and efficient through the rental process. Please let his boss know he is an asset to their business. Kevin Gatlin
Kevin G