Customer Reviews for MK Automobile
(U-Haul Neighborhood Dealer)

287 reviews

13155 Lincoln Way   Auburn, CA 95603

(530) 887-1168

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 887-1168

13155 Lincoln Way
Auburn, CA 95603

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Bonnie Dewitt 
Rating:
3.0

Wasn't much gas in the truck. I ended up leaving more than I started with.

Linda Adams 
Rating:
5.0

Very good. Thanks

Harpal Bhangu 
Rating:
5.0

Customer did not leave a comment.

Shannon Hunter 
Rating:
5.0

Very friendly and quick. Highly recommend this location if you need to get home and packing. Cheers to leaving California.

Jacqueline Vaughn 
Rating:
5.0

Customer did not leave a comment.

Lena Ruiz 
Rating:
5.0

Easy to find and easy access. Large lot for after hours drop off .

CHARLES SPILLNER 
Rating:
3.0

Customer did not leave a comment.

Bonnie Stone 
Rating:
5.0

Customer did not leave a comment.

Troy Aroz 
Rating:
4.0

Very helpful and fast service too

Noreen Stockon 
Rating:
5.0

Customer did not leave a comment.

Lisa Wojcik 
Rating:
3.0

The truck drove real rough and the steering wasn't good

Maureen McDonald 
Rating:
1.0

The business opened 1 1/2 late I had hired help that I was paying while I sat in my car waiting for help. Extremely unhappy-very unprofessional.

Cheryl Douglas-Boldt 
Rating:
4.0

24 hour rental means 24 hour rental, not 22 hour rental. The phone call was appreciated, but it was still inconsiderate. Thank you for working with us on short notice irregardless.

Linda Caroll 
Rating:
5.0

I just needed to rent an appliance dolly. Very courteous.

Micheal Meadows 
Rating:
5.0

Your app dose not work very well at all. I had to rent the truck for 2 days instead of 1 so I could pick it up when your representative was on site. I only used it for less than 5 hrs. It sat for several hrs due to the fact that the app did not allow me to pick it up on the weekend.

Robert nelson 
Rating:
5.0

Customer did not leave a comment.

Eric Vang 
Rating:
5.0

Great location, well-maintained vehicle and excellent customer service!

Catherine Brown 
Rating:
1.0

First the employee looked like he just crawled out of bed. He was unprofessional. I was standing by the employee there was a little dust in the box and he charges me $50 without saying a word. Then he looks at me say what it’s dirty. I will never rent from U-Haul again bad business!

Joshua Bridges 
Rating:
3.0

I tried to return my truck via the uhaul app but was not successful because the app would hang at various stages. Caused my to get charged a late fee.

Markus Roskothen 
Rating:
4.0

Customer did not leave a comment.

FRANK MASCOLA 
Rating:
4.0

Customer did not leave a comment.

Tina Riso 
Rating:
5.0

Very good service

catherine cheyssial 
Rating:
4.0

Customer did not leave a comment.

Cynthia Marchese 
Rating:
5.0

Customer did not leave a comment.

Kristoffer Greene 
Rating:
4.0

Location was handy and clean. Not very inviting. It is an old repurposed gas station with vehicles everywhere. But it worked out just fine.

Randall Bradley 
Rating:
1.0

Owner stated I was a B**** because the code did not load on the app to unlock the lock box. I hung up. He called me back and said “I’m not your husband, sun or boyfriend and if you don’t respect me I’m going to cancel your reservation, do you understand?” I hung up again and called customer service, who gave me the code. The owner, this location is contactless and he is not on site, changed my drop off location and I was charged an additional $300 because I did not respect him. Kousha Tabarroj is fraudulent and I’ve contacted the legal department to ask for assistance with this location. Also, as I was supposed to drop off at a different location, finding this out at drop off, I called the Uhaul rep and she said I could leave it at the location, which she was not supposed to tell me nor did she tell me I would incur a charge.

Anastasia Fossett 
Rating:
5.0

Super quick and easy and the person helping me over the phone was great! (Sorry I forgot your name!)

Justin Dwyer 
Rating:
3.0

Customer did not leave a comment.

Mark Whitman 
Rating:
5.0

Wonderful service very helpful

Vince Huizar 
Rating:
5.0

The process was very easy, very fast - all done online or over the phone - returned the same way, one phone call, 3 pictures and we were on our way!

Rick Worrell 
Rating:
5.0

Customer did not leave a comment.

Daniel Abrahamson 
Rating:
5.0

We have a cooperate account and the phone tree automated sent me to a voice mail and I got no call back this is not acceptable. When I got to a person on my third try and calling the standard number and being transferred I got it all set up. I would look at this as it would be a reason for me to look use another rental company.

Adam Moyle 
Rating:
5.0

Customer did not leave a comment.

Paul Patenaude 
Rating:
3.0

Customer did not leave a comment.

Theresa Kennedy 
Rating:
5.0

Wow. Kevin did a great job of helping set up the rental via a cell phone. That was all new to me and he was very patient guiding me through the process. I almost want to rent a truck from Kevin again just to experience his great customer service skills. In the future Kevin will be the first, second and third guy I call for a rental truck. You go Kevin. Jim Parkers (Parkhurst)

jim parkers 
Rating:
4.0

Customer did not leave a comment.

Shannon Hunter 
Rating:
5.0

Customer did not leave a comment.

Roger Andrey 
Rating:
5.0

Awesome customer service!

Kelly Follett 
Rating:
5.0

Absolutely amazing customer service. I communicated with the local manager several times and he was kind, knowledgeable, and hospitable every time. We will definitely be back to see him

Amy Muller 
Rating:
5.0

Customer did not leave a comment.

Isabella Eisner 
Rating:
5.0

Customer did not leave a comment.

Van Shields 
Rating:
4.0

Make sure the vehicle has been cleaned.

Ernest Major 
Rating:
5.0

Customer did not leave a comment.

carlo lujan 
Rating:
5.0

Very friendly , fast convenient,and helpful

Annette Ford 
Rating:
5.0

Customer did not leave a comment.

Erasmo Ochoa 
Rating:
5.0

Customer did not leave a comment.

Bruce Nagle 
Rating:
5.0

Customer did not leave a comment.

Scott Jonsson 
Rating:
5.0

Customer did not leave a comment.

VICTOR PRANZINI 
Rating:
5.0

Everything went perfectly. I can't think of any way to improve my experience. Great communication, all my questions were answered in a timely fashion.

Frank Pontillo 
Rating:
5.0

Customer did not leave a comment.

VICTOR PRANZINI 
Rating:
5.0

Unknown

BRICE CROW 
Rating:
4.0

Customer did not leave a comment.

Louis Mendes 
Rating:
5.0

Quick phone response, easy check in and drop off process!!

Stephen Walik 
Rating:
5.0

Customer did not leave a comment.

George Bringas 
Rating:
5.0

Super easy pickup and drop off - great staff; very helpful! Had everything we needed.

Daniel Quinn 
Rating:
5.0

Customer did not leave a comment.

Dennis Manochio 
Rating:
4.0

Very convenient location and pleasant interactions. Good customer service. The rental was clean in good working order.

Laura Sheffield 
Rating:
5.0

This is my "Go-To" spot for truck and van rental. Probably once a year and it is always quick and easy. Best rental facility in town by far!

Eric Homa 
Rating:
5.0

Customer did not leave a comment.

Steven Maki 
Rating:
5.0

Customer did not leave a comment.

Keir Calvert 
Rating:
4.0

missing furniture pads

Victor Galbraith 
Rating:
5.0

Customer did not leave a comment.

Robert Amaro 
Rating:
4.0

They were closed once I arrived but I was able to slip the key in night drop box.

Barbara Morgan 
Rating:
3.0

I still have a dispute with the bill. There were charges that were not accurate.

Karen Oakley 
Rating:
5.0

Customer did not leave a comment.

Heather Mandell 
Rating:
5.0

Customer did not leave a comment.

Gabriel Kugler 
Rating:
5.0

Customer did not leave a comment.

Brian Wargala 
Rating:
3.0

The automated process works best here, as personnel is somewhat limited

Thomas Gosselin 
Rating:
2.0

Clearer communication regarding mileage on contract.

Joel Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Tasha Kennedy 
Rating:
5.0

Mobile return

Kathy Knaus 
Rating:
5.0

Customer did not leave a comment.

Ron Hodkins 
Rating:
4.0

The truck was clean and ran well started right up but the air conditioning did not work. 100 plus degree day , that was not pleasant

Craig Casey 
Rating:
5.0

Customer did not leave a comment.

Ernest Davis 
Rating:
5.0

Customer did not leave a comment.

Ronald Hodkins 
Rating:
5.0

I never got a final bill for taxes, pls send to cshumate@etaluma.com

Chris Shumate 
Rating:
4.0

Customer did not leave a comment.

KENNETH Jones 
Rating:
4.0

Customer did not leave a comment.

CHARLES SLUSHER 
Rating:
5.0

Customer did not leave a comment.

mike rudolph 
Rating:
5.0

Customer did not leave a comment.

christopher wightman 
Rating:
5.0

Great person Kevin is. Very professional. Great clean location as well.

Kelly Leibold 
Rating:
2.0

Truck cargo space was not swept clean of loose debris and dirt. Have fuel tank full upon pick up. It is total guess to fill tank to any intermediary levels upon return. It is a ploy by company to have customer fill tank greater then what was received!

RICHARD ESMARIAN 
Rating:
4.0

Customer did not leave a comment.

Craig Evans 
Rating:
5.0

Everything was great!!

Addison Brown 
Rating:
5.0

Super nice guy. Thanked me for returning a spotless truck.

MICHAEL TOWN 
Rating:
5.0

I was very impressed with the owner! They went the extra mile: I had an early 6am pickup. he showed up early just to make sure the pickup went smoothly, and that I didn’t have any questions. They definitely have me as a repeat customer!

Deborah Price 
Rating:
5.0

Guy at the desk was very helpful

STEPHEN CUTTS 
Rating:
5.0

Customer did not leave a comment.

Christina Stewart 
Rating:
4.0

Customer did not leave a comment.

Lisa FerrisReed 
Rating:
3.0

Staff was good, pick up and drop off (both in-person) were quick and painless. The van was essentially clean, but would have been better if windows and mirrors had been cleaned, and there were a lot of clunks & other noises when driving & switching gears. I would have felt more comfortable if the gas had been full when I got it so I knew I just had to fill it up when returning, rather than having to guess to get the gas gauge to just the right spot. Also, I was uncomfortable having to leave my car on the street.

CYNTHIA LEVY 
Rating:
5.0

Customer did not leave a comment.

Jamey Church 
Rating:
5.0

Customer did not leave a comment.

Keith Bielat 
Rating:
4.0

Customer did not leave a comment.

Jonathan Graham 
Rating:
4.0

Tires on the Chevrolet pick-up need to be changed, I drove in rain today and really could tell. Otherwise, service was excellent and the truck was great.

Nicole Streegan 
Rating:
5.0

Customer did not leave a comment.

Edward OBrien 
Rating:
3.0

I was told to leave the keys in the box so zi didn’t interact with anyone.

LISA WALTERS 
Rating:
5.0

Customer did not leave a comment.

mat russell 
Rating:
5.0

Customer did not leave a comment.

bradley klossner 
Rating:
2.0

your app refused to work both when I picked up and then dropped off my rental. The system was unresponsive and there was a 55 min wait for the 800 number. If you are going to use an app trouble shoot it well. the local contact was not helpful on the app issue and I had to cancel the rental through a text since your app would not work.

Jason Stuart 
No reviews have been submitted for this location.

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