Customer Reviews for American Storage Missouri City
(U-Haul Neighborhood Dealer)

550 reviews

2427 Texas Pkwy Ste 100   Missouri City, TX 77489

(281) 969-1164

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 2:00 pm

Services at this Location:

Contact Us

(281) 969-1164

2427 Texas Pkwy Ste 100
Missouri City, TX 77489

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 8:00 am - 2:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The brakes weren’t too great but besides that it was exactly what I expected thanks

marcus caycedo 
Rating:
5.0

Selena was a very nice person and gave great customer service. She went above and beyond for me.

Billie Mask 
Rating:
1.0

I received a statement for $14k worth of charges for an extended rental. The charge breakdowns are not what were in the original contract. I was completely overcharged and will not be making any payment arrangements. The rental was repented after a blowout. There was no damages to the vehicle outside of the blowout. Please explain $14k worth of charges?

MARKELL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Samuel Landaverde 
Rating:
5.0

Very good place and everything went smoothly. No problems or issues Thank you to this location the best I will definitely use them again

Catherine Brown 
Rating:
5.0

Customer did not leave a comment.

Latasha Brown 
Rating:
5.0

This location is well ran by the young behind the counter...I have no improvements to speak on. Thanks!

Isaac Smith 
Rating:
5.0

Customer did not leave a comment.

Sabu Varghese 
Rating:
5.0

You guys made it easy. Good job.

Melvin Goff 
Rating:
5.0

Customer did not leave a comment.

Tyrrell M Brown 
Rating:
3.0

Customer did not leave a comment.

Ruben Castillo 
Rating:
5.0

Customer did not leave a comment.

Elmo Flanagan 
Rating:
5.0

Okay

Baby Mnakkunnel 
Rating:
2.0

We were not able to make our trip the front left tire keep going down and we believe the unit needed to be serviced like maybe a tune up the ride was to ruff for my 96 year old father -in-law this was my first time having any issues with uhaul so I will not lose faith in the company.

Cornetely Barber 
Rating:
4.0

The truck was older, had a windshield that was significantly cracked.

Dan Nelson 
Rating:
5.0

Process was with ease from beginning to end. Though I had to come in to store at the end of online purchase. Which was not a problem.

Glenda Hopkins 
Rating:
5.0

Customer did not leave a comment.

Alexus Johnson 
Rating:
5.0

Customer did not leave a comment.

Clarence Giles 
Rating:
3.0

Hi, I picked up the truck with half a tank and returned it the same way and I got charged 15.00 for gas

Nadine Gonsales 
Rating:
2.0

I have rented from this location before with no issues. The truck I rented yesterday had bad trasmission issues. More often than not I could barely move. I was pressed for time due to work and didnt have time to return it before my mission was over. I only had it for 3 hours. Also depending on my next rental experience in a few days will determine my referral.

Standifer Crawford 
Rating:
4.0

Customer did not leave a comment.

Sarah Williams 
Rating:
5.0

Nothing everything went well.

HELEN BLUE 
Rating:
4.0

Over charged me for gas that i put back, didn’t even check the actual truck just looked at the picture that i took before i even took delivery of the truck. Charged be $60 and i will not be doing business again

DE TORRANCE BLACK 
Rating:
5.0

Customer did not leave a comment.

Leon Davis 
Rating:
3.0

The customer representative at this location is very rude and she needs an attitude adjustment. Very unprofessional.

shelenla carter 
Rating:
4.0

Customer did not leave a comment.

Daniel Bavery SPEC_TRK 
Rating:
1.0

Completely disorganized and not acceptable

Jaime Rivas 
Rating:
5.0

Customer did not leave a comment.

Jimmy Johnson 
Rating:
5.0

Nothing! Crew have always been professional and advised any questions you may have.

Joeph alexander 
Rating:
5.0

Customer did not leave a comment.

ravi adusumelli 
Rating:
5.0

Very good service

Philip Kuttappan 
Rating:
5.0

Manager on duty was very helpful and easy going..

James Sheldon 
Rating:
3.0

Customer did not leave a comment.

Michael Selexman 
Rating:
5.0

Customer did not leave a comment.

Justin Thomas 
Rating:
4.0

Customer did not leave a comment.

EDITH HARGROVE 
Rating:
5.0

Have a few more trucks on sight.

leo ford 
Rating:
5.0

Dwayne is super friendly and helpful.

Erol Karazincir 
Rating:
3.0

U haul was very dirty. Make sure it clean.

Gerardo Ponce 
Rating:
4.0

The web portal to return the truck was brutal. It would not let me take the 2nd picture and I had to refill everything out on my return from the beginning at least 6 times until it finally asked me for the second photo so I could proceed with my rental return. I spent a good 20 minutes. Other than that, everything else was fine.

Michael Joyce 
Rating:
5.0

Good

Peter Asiegbu 
Rating:
5.0

Customer did not leave a comment.

Joseph Dumas 
Rating:
5.0

Quick, safe, convenient, affordable.

Dalibor Glumac 
Rating:
3.0

Very little interaction with attendant. Did not even check the truck. Requesteda picture of info,,,,,

CARLOS SAMPSON 
Rating:
5.0

Customer did not leave a comment.

Frederick Pereira 
Rating:
4.0

Customer did not leave a comment.

Patricia Sartori 
Rating:
4.0

Customer did not leave a comment.

Jesse Castillo 
Rating:
3.0

Answer the phone!!!

Valinceia Pickersgill 
Rating:
5.0

Customer did not leave a comment.

peggy tanzy 
Rating:
1.0

Customer did not leave a comment.

Tae Lee 
Rating:
5.0

Attendant was very nice.

Carrie Gould 
Rating:
5.0

Best customer service

Robin Raju 
Rating:
3.0

Customer did not leave a comment.

Willie Mosley 
Rating:
1.0

Horrible experience . Customer service in non existence at this location

jose Gutierrez 
Rating:
5.0

None.

Paul Robin 
Rating:
1.0

The lady was not in the office when I got there for my truck. She was supposed to be walking the property but, I saw her in the back of the property just sitting on the golf cart. I had a 9 a rental and was a bit late but she also didn’t answer her text or message that was sent by the lady that took my complaint over the phone.- This is my second bad experience with uhaul. Also the return policy puts too much on the paying customer rather than just having us drop the key and leave…we now have to do too much on line check in.

LaTrese Conway 
Rating:
1.0

I arrived at 8:55 am along with my husband to drop off uhaul no one was at this location. We waited until 9:15 am and no one showed up. So, we used the mobile link to drop off because we had another appointment. This was unacceptable because they opened at 9:00 am. I will not in the future use this location or recommend to anyone.

Millicent Woods 
Rating:
3.0

If the truck I rented is indicative of how the other vehicles are maintained I would never recommend this location. The inside was filthy and smelled like smoke. The truck itself was slow and unresponsive. The outside of the vehicle was severely damaged and the interior of the storage space looked as if it hadn’t been swept in weeks. My overall experience with this rental is by far the worst I’ve ever experienced! If this is a reflection of how Uhaul operates its businesses now, I’m going to have to find another company for my future needs.

Kay A 
Rating:
4.0

We were unable to easily change our order from a rental return that same day to a different location at a later date, which made things extremely difficult.

Michelle Cullum 
Rating:
3.0

Don’t order moving pads. You won’t get them and you will still be charged for them. Even after calling them to tell them you never received the moving pads.

Joshua Wells 
Rating:
5.0

Customer did not leave a comment.

Terrace Sykes 
Rating:
5.0

Very friendly

Dalibor Glumac 
Rating:
5.0

Customer did not leave a comment.

Hector Chavez 
Rating:
3.0

Customer did not leave a comment.

Fara Duvisien 
Rating:
3.0

Customer did not leave a comment.

Jameka Green 
Rating:
1.0

The employee at the Texas Parkway location was rude with extremely poor customer service. She never greeted us. She did not offer to help when I was confused. We ordered a dolly and was told we had to get it ourself. She did nothing but just sit there as if she didn’t even work there. It’s been a while since I have encountered such discouraging behavior. I will certainly not visit that location again. I strongly feel that this should be addressed with her. Even while I was struggling through the check out process, she never offered any assistance. This was my first time using it and definitely my last. Every aspect of this process was a struggle where this employee could have made the experience better. She was a black lady, on the heavy side. Thank You for allowing me to share.

Amber Lethridge 
Rating:
2.0

Truck was very dirty

KAYLA WILSON 
Rating:
5.0

Customer did not leave a comment.

LATOYA MANGUM 
Rating:
4.0

The customer service when picking up the truck was great. She knew what she was doing, guess the lady today just worked for the Storage company. The customer service I received when returning the truck was poor. I will still rent from UHaul and recommend them.

Lolita Jefferson 
Rating:
5.0

Jewish did an excellent job in customer service and the truck was very clean

Karen Roberts 
Rating:
1.0

My initial payment was 78 dollars not sure how the total ended up being 108 wish that was better explained

Xavier Reedy 
Rating:
5.0

You did great.

Diane Harris 
Rating:
3.0

Uhaul truck share could be more streamlined too many steps to rent a truck and what happen to to unlimited mileage ended up costing 3 times as much,

Cecil Golston 
Rating:
3.0

Truck was dirty but other than that it was ok.

Cheryl Ahamba 
Rating:
5.0

Nothing .Everything was easy to pick up and easy to return.

MIKE LANOTHE 
Rating:
3.0

Truck looked good, but there were no straps in the truck or any to rent

Ed Stricker 
Rating:
5.0

The mileage was kind of pricey but overall the experience and the rental was just fine I think you for the customer service that was very well knowledgeable and I enjoyed my service and I will be using your service in another 40 Days

Diana Lindsey 
Rating:
5.0

I’m not real tech savvy. So was kinda confused with getting the truck using my phone but the overall experience proved to be very easy and convenient. Thank you

Kevin Hancock 
Rating:
2.0

There was no one at the location when we went to get the truck. Doors locked, no note on the door, but the open sign was working.

JOCELYN DORA 
Rating:
2.0

The brakes of the U-Haul Van I was given was really bad.

ISRAEL UWADIALE 
Rating:
3.0

When we returned the truck the agent was very rude and would not let my husband come in to get a receipt … she then preceded time over charge us.

KEVIN JOHNSON 
Rating:
5.0

I've always Have Good service when I use UHaul

Stevie Hubbard 
Rating:
5.0

The mobile check in process was not as simple or quick as was expected. We did all of the preliminary work, so we thought, but got hung up with an unresponsive app. The clerk was very nice and helpful. The truck could have been cleaner in the bed of the truck as was debri on the floor, but we gave the good rating because the clerk was very accomodating.

MAURICE SMITH 
Rating:
4.0

Customer did not leave a comment.

STACEY AUZENNE 
Rating:
2.0

We discovered a hole in the fuel line at the first attempt to put gas in the truck, which was clearly damage done by the previous customer. Several gallons leaked out during the process of figuring this out and the ensuing 9 hour drive. We had a deadline a d had to push through, so it got patched and we kept trucking. We thought we would get the issue resolved and compensation for the wasted gas at drop off. The employee was completely unwilling to help. She told me to go away and call U-haul customer service instead, which has been another nightmare to deal with. The entire experience was terrible from start to finish. Moving to a new city is already super stressful, and U-haul made it ten times worse.

Paige Lowery 
Rating:
5.0

Customer did not leave a comment.

FELICIA SPEED 
Rating:
1.0

This was my worse experience ever. I have used hula a couple of time and this was a real back experience. It was hard to get in and out of the property they had uhauls parked everywhere

Malicia Guy 
Rating:
5.0

Customer did not leave a comment.

Reza Soltani 
Rating:
5.0

Customer did not leave a comment.

ESTHER HODGE 
Rating:
5.0

It's all gd

WILLIAM HAWKINS 
Rating:
5.0

the return was not easy the page is not helpful ,confuse and complicate. should be easy maybe work better sent a link to your email and filled up the questions .. easy . i hope your company can work on that.

ELINA HERRERA 
Rating:
5.0

Customer did not leave a comment.

JIMMY FUNKHOUSER 
Rating:
1.0

No furniture pads on truck as I ordered. This unit was poorly maintained, engine shook while idling, the tire were obviously out of balance, left with less than a quarter tank of gas, back carriage box was scattered with trash. It was obvious the last person to use it transported some kind of trees. I've rented from Budget and Penske in the past, I've never had such a poor unit. I'm not sure I would ever rent from UHaul again after that experience

Joseph Kunisch 
Rating:
1.0

Customer did not leave a comment.

LISA BREEDLOVE 
Rating:
5.0

This location was excellent, friendly staff, easy drop off. This location was clean and had great customer service. Picked up uhaul in Tyler Tx. dropped off in Houston TX. with no problem at all. Would definitely recommend this location!

CHARMARRICKA BOOZE 
Rating:
3.0

No it was charge an extra $25 with no explanation

COURTNEY MITCHELL 
Rating:
1.0

I tried to ask questions so that I can understand the return process and the lady acted as if I was bothering her. She was not helpful and said that I would get an email. I had never rented a uhaul in this capacity before and just wanted to make sure to be aware of the expectation going forward. I turned the truck in on Friday two days before it was due and was it sure of what to expect.

ERICA GARDIN 
Rating:
5.0

I didn’t personally return the truck so I can’t answer questions about the drop off. Sorry.

Joyce Melius 
Rating:
5.0

Make location available on website.

Latisha Armstrong 
Rating:
5.0

Customer did not leave a comment.

CHILLAS NZEOCHA 
Rating:
3.0

Customer did not leave a comment.

PHILLIP DORSEY 
No reviews have been submitted for this location.

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