Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

4,974 reviews

2495 Hotel Circle Pl   San Diego, CA 92108
(test)

(619) 296-4542

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–1 pm

Services at this Location:

Contact Us

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(test)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Hope McMaster 
Rating:
3.0

SafeMove option denied during booking, denied during check in. Went in to get keys and complete check in. Found out SafeMove was added without permission and confirmation.

Joyce Kuo 
Rating:
4.0

Customer did not leave a comment.

George Rocha 
Rating:
5.0

Customer did not leave a comment.

Tenesa Gordon 
Rating:
5.0

Keep up the good service

Syed Naqvi 
Rating:
2.0

Out of the way, nowhere to park, big trucks are just left in the street and that isn't clear upon arrival.

jordan holland 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
4.0

Customer did not leave a comment.

Amy Shaw 
Rating:
5.0

The central operator didn’t tell me anything about a cash or card deposit for rental , leaving me stuck without a car having to just “ figure it out” on the spot Both pickup and drop off locations were great so it was not their fault at all

Keith Johnston 
Rating:
5.0

so quick and so easy.......nice

John Fowler 
Rating:
4.0

The two employees working there were very accommodating and helpful!

Benjamin Villanueva 
Rating:
5.0

Friendly staff. Quick and easy. Always have what I need 👍🏼

Brandon Tracey 
Rating:
4.0

Customer did not leave a comment.

gary gary e thies 
Rating:
5.0

Customer did not leave a comment.

Angela Montoya 
Rating:
1.0

Customer did not leave a comment.

Robert O'Shaughnessy 
Rating:
3.0

The truck had a hole in the roof and got all my items wet. Paid 400 to get a truck for the day to move and it ended up costing me more because of the water issue. I will never use U-Haul again. I wasn’t offered a discount all I was told was to call multiple number to submit a calm

Raeanna Mayforth 
Rating:
3.0

Funny, technology is supposed to make our lives better, cough-cough. I booked my reservations to the Liquor Store on Ulric St. To find out it’s now double booked. And now I’m sent to Mission Valley’s Uhaul. But, every time we go online, there’s no reservation ID-ing me!? Weird. Then, getting closer to the Uhaul in Mission Valley, the “Dead Zone” kills your Phone’s GPS, WHAT!? Now, I parked the Van and load it up. Now ready to leave . . . Dead Battery! Ya, someone pre-Turn the auxiliary LIGHTS On! Can’t see THAT during the daylight. NOW we had to jump the Van. Really! Why would you guys turn the Lights on? Dumb. Funny, Huh?

Arno Kolatzny 
Rating:
5.0

Loved the customer service! Staff is great.

GARRETT SMITH 
Rating:
3.0

Location was in seedy area. Would not feel safe in the evening. We did virtual drop-off using the App.

Kami Linan 
Rating:
5.0

The staff was very friendly and accommodating. Thank you!!

Matthew Taylor 
Rating:
4.0

Customer did not leave a comment.

Sergio Gomez 
Rating:
5.0

Customer did not leave a comment.

Nikolay Manchev 
Rating:
2.0

Customer did not leave a comment.

JOSHUA PICARD 
Rating:
4.0

Customer did not leave a comment.

Roberto Corona 
Rating:
5.0

Well worth the price! And really wonderful staff

Kyle Thompson 
Rating:
2.0

The vehicle was dirty and had to be cleaned by myself. The cargo floor was sticky from some previous rental and had not been checked or cleaned by UHaul staff. This vehicle had over 106,000 miles on it which certainly did not inspire confidence. The storage facility should have been cleaned up of litte on the ground areas. Seems like the staff has nothing to do but play on their phones... I'll be looking elsewhere next time when renting a like vehicle.

Robert Larson 
Rating:
1.0

Customer did not leave a comment.

Chassidy Lee 
Rating:
5.0

Cool staff

Teodros Medhin 
Rating:
4.0

Customer did not leave a comment.

Paul Dewhurst 
Rating:
1.0

Yeah make sure you fired those employees stealing money from customers, I hope people see my review on Yelp . Worst employees I had it to deal with in my entire life. Worst customer service

netzer hernandez 
Rating:
2.0

Customer did not leave a comment.

Mimi Pardini 
Rating:
5.0

Excellent workers. Thank you!

Arash Najafiaghdam 
Rating:
3.0

I didn't realize that they didn't have, Dolley's until I got there.

Gary Hunter 
Rating:
1.0

I never drove 50 miles which the employee initally charged me (I drove 40 miles total) and after I rented a van for 4 hours (Returned after 2.5 hours) he charged me $75+ total with 3 gallons of gas that I have not soent. In addition, the van that I have rented with filled with foul odor and smoking buds inside the car. Never again, I am using Uhaul from this site nor use the Uhaul overall. Extremely disappointed and working almost like a fraud company with no clear points to customers how we are being charged.

Seung Noh 
Rating:
4.0

Customer did not leave a comment.

STEVE JOHANNES 
Rating:
5.0

Customer did not leave a comment.

Stephanie Von Nyssen 
Rating:
4.0

Not much! The customer service was efficient and thorough and helpful. Price was reasonable. Great to have extra supplies available on site to purchase

Lauren OBrien 
Rating:
5.0

Customer did not leave a comment.

Jeffersen Barbosa 
Rating:
4.0

Very helpful staff

Daniel Cheever 
Rating:
5.0

Customer did not leave a comment.

Zeus Rodriguez 
Rating:
5.0

Excellent customer service and they really helped in relieving a lot of that moving stress.

Samuel Duran 
Rating:
5.0

This is my favourite location I've been to by far. They were kind, professional and accommodating. Really go out of their way to help the customer. I will be coming here from now on and recommending this location to everyone I know. 11/10 service.

Jennifer Jung 
Rating:
3.0

The after hours turn-in process is a HUGE pain in the arse.

David McMullen-Sullivan 
Rating:
1.0

The trailer was unsat

steven carey 
Rating:
1.0

You guys gave me a truck on empty and charged me $30 for bringing it back on empty. How’s that not stealing?

JOHN SILVA 
Rating:
5.0

Customer did not leave a comment.

LUCRETIA SIMITZES 
Rating:
5.0

Customer did not leave a comment.

Jorge Lopez 
Rating:
1.0

The guy told me to take it to another location right at closing time. He said the other location had more room but it was just as small on Google maps and hard to get to. Terrible customer service.

David Clitheroe 
Rating:
4.0

Customer did not leave a comment.

JORGE ALMADA DIAZ 
Rating:
5.0

Customer did not leave a comment.

Abdimalik Tajir 
Rating:
5.0

Customer did not leave a comment.

shyann beddow 
Rating:
5.0

I was a little nervous about the location after reading some reviews stating that it was pretty run down, but immediately upon my arrival despite the look of the building the people running it knew exactly who I was and prompt to make sure that I knew what I was doing and helped to answer all my questions. The truck was in great condition and all the pick up and drop off instructions/ process was easy.

Katya Halliday 
Rating:
5.0

They are very nice and helpful. They're a great team.

Carissa Cannon 
Rating:
1.0

The location was pretty much a shed. I waited in line for a few moments behind another customer who was talking to the staff member sitting behind the cashier desk. Meanwhile, another staff member came from outside, approached me and asked if I was dropping off. I said yes. He then said he could take my key and that I was all set. I dropped the truck and key off to the location by the end of my reservation, but my reservation wasn't closed and processed by the staff until a half hour later. This resulted in a charge on my card for an extra day of use of the truck.

Gabrielle Buffington 
Rating:
4.0

Customer did not leave a comment.

PATRICK MORRIN 
Rating:
5.0

Customer did not leave a comment.

Carl Randall 
Rating:
3.0

The staff at the counter was very friendly and helpful in ensuring the paperwork and everything was good to go. After another employee hooked up the trailer, I went to check the lights but he told me they were good. The next day, while driving, I discovered one of the lights was actually not working. The only reason I felt safe driving in the fog was because my wife was in a car behind me.

Matthew Poll 
Rating:
3.0

Customer did not leave a comment.

Derrick Gilliam 
Rating:
5.0

This was a very easy, efficient, and convenient truck rental experience. The staff at Mission Valley U-Haul are fast and friendly. They always make the process hassle-free.

Miguel Cooper 
Rating:
3.0

Please check the keys before sending the customer off! The ignition had been re-keyed, so the key we had did not unlock the doors and we needed to call Roadside Assistance to make us a new key to get back into our vehicle. Other than that everything went smoothly.

Sarah Zuidema 
Rating:
5.0

Customer did not leave a comment.

Chloe Janda 
Rating:
5.0

Customer did not leave a comment.

Connie Mitchell 
Rating:
3.0

they don't accept cash without previous notice

azmy khalil 
Rating:
3.0

I attempted to notify that I would be arriving to return the truck a moment after 5 PM I arrived at 5:02 PM. The gates were locked. The app was painstaking to do the after hours Return. As a consumer, I would appreciate the customer service being able to inform the local provider To hold the door and not forcing me to use the app. Which took me 35 minutes to load and fill out versus with the human. It would’ve been only five minutes of my time. U-Haul needs to pay attention to their customers check in and out time not just their labor cost.

DAVID SCHUIT 
Rating:
5.0

Customer did not leave a comment.

Won Jong Chin 
Rating:
5.0

Customer did not leave a comment.

Christina Hastings 
Rating:
5.0

Customer did not leave a comment.

Charles Williams 
Rating:
5.0

Very simple online reservation and in person service! Made my moving needs less stressful. Thank you!

Elizabeth Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Tevin Brock 
Rating:
5.0

Staff was friendly & efficient

Hilda Ransom 
Rating:
4.0

Customer did not leave a comment.

amelia boyd 
Rating:
5.0

The staff were very efficient, friendly and knowledgeable.

Jacqueline Savage 
Rating:
5.0

Clerk went over and beyond to find trailer that I needed. Very pleased.

Glen Thompson 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE EVANS 
Rating:
4.0

Overall very good experience.

JESSE MCMANUS 
Rating:
2.0

They gave me the wrong address to where return my truck.

Ana Nosiglia 
Rating:
5.0

I inadvertently left my keys in the rental truck, and the person who helped me over the phone put me in touch with the location and they were glad to hold the keys for me to pick up the next day. Great service and thank you!

raul del rio 
Rating:
5.0

Customer service was excellent!!!

Maria Alzalzalah 
Rating:
4.0

Customer did not leave a comment.

Gregory Anthony 
Rating:
5.0

Tony did an excellent job!

STEVEN WELLS 
Rating:
3.0

I was missing the furniture dolly i was charged for. I didn't notice till I got to my first location

Jeffrey Richmond 
Rating:
5.0

Customer did not leave a comment.

Paul Sager 
Rating:
4.0

No improvement needed at this location. The staff was friendly, fast and efficient. I was in and out within minutes of pickup. A matter of seconds.on drop off. This was a great experience for me. Thank you U-Haul

Fred Ramsey 
Rating:
5.0

Customer did not leave a comment.

Lucielin Rangel 
Rating:
5.0

Customer did not leave a comment.

john topete 
Rating:
5.0

Customer did not leave a comment.

Cynthia Martinez 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
4.0

Customer did not leave a comment.

Taylor Sparks 
Rating:
5.0

Excellent place to rent a Cargo Van. All of the people that work there are really nice and super understanding. This was something I needed at the last minute and everything worked out amazingly well. Thank you so much!

Mary Black 
Rating:
5.0

Customer did not leave a comment.

Michelle Burkart 
Rating:
5.0

The lady who helped me at both rental locations (same one) was awesome.

Raul Del Rio 
Rating:
5.0

They were quick and easy to work with. Fantastic overall!

BRODY ZAUGG 
Rating:
4.0

Customer did not leave a comment.

casey taylor 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Culhane 
Rating:
2.0

My below average experience was the result of not having my truck rental at the location I first selected upon my arrival. I was then re-routed 10 miles away, hence delaying my agenda. Not a good client experience.

Derrick Ricci 
Rating:
5.0

Customer did not leave a comment.

john tremann 
Rating:
5.0

Customer did not leave a comment.

Anthony Greene 
Rating:
4.0

Both employees were courteous, friendly, and helpful

Craig Stearman 
Rating:
1.0

Customer did not leave a comment.

Amy Hartwell 
No reviews have been submitted for this location.

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