More parking for 24 hr dropoff. Felt bad parking so close to the gate since the one truck was already there.
Austin Y
Customer Reviews for Mission RV & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was quick & courteous
Marilyn MThe box part of the truck was great. The cab smelled of smoke and had a cigarette butt in it.
Summer EGreat friendly efficient customer service!
Jody NNothing
LISA WVery professional and customer focused
Robert LAbsolutely wonderful experience from beginning to end! Highly recommend!!
Nicole HHe was nice.
Lakeesha RAlex received the truck and he was very attentive. Thank you,
RAUL PI returned my truck in person just before closing and it wasn't checked in by Mission RV as it should have been that day. I was given verbal assurance that I didn't have to do anything else and that all was good before I left Mission RV. Because of this negligence I was double charged my rental and insurance charge. I had the truck for 5 hours and now my money is tied up as if I had the truck for 2 days while customer service who was punctual at reaching out to me because the check in hadn't happen, now seems to not have much ability when it comes to rectifying incorrect billing for "actual" services rendered. I spoke to a representative today who was very passive and basically tossed her hands up about the situation and basically told me that what the 1st representative the day of was willing to do which was reach out to Mission RV to confirm that the truck was returned, defaulted to some complaint system and basically said that the refund due me is up to Mission RV's discretion. I am owed 1 days worth of rental fees and insurance fees and if not refunded, regardless of the cost to me, legal action will be taken. I do not appreciate this treatment or this experience. A simple clear up should not take up to 72 hours and a dice roll on the decision to do the right thing and refund an honest customer fairly. Moving is already a stressful process and sloppiness like this makes it worse.
Aaron JI only have good comments for this Location. The service is great! Also, the person there is very professional Thanks
Felipe CThe Uhaul Rep was very friendly and very helpful. I would recommend this location and would use again...100%
JENNIFER WKeep up the good work.
Carlos ROver the past year I've rented half a dozen or so U-Haul vehicles. This one, by far was the best! The truck was perfect and the service was outstanding. The only issue was only 1/3 of a tank of fuel when I picked it up. I left it with 3/4 of a tank for the next person. Other than that, it couldn't have been better.
Jeffrey PAgent was SUPER helpful. The trailer needed the connecting braking cable. He located a neighboring U-Haul center and swapped the cable.
Ronald Wnothing it was great!!!
CURTIS WLiterally only one spot for a return, so if someone returns it there first, then there would be no way to return the truck.
JESS QAlex at mission Rv and mini storage was very professional and answered all my questions. I would recommend anyone to that facility!
Stephan SYou ran me all over town. changed my pick up location 3 times wasting my time and gas. was not happy. would not recommend you.
robert pI've had 100% positive experiences with that location. I honestly can't think of anything to improve on it.
Jason UI have a concern about my recent truck rental. Contract #23354877. When we picked up the truck it was very dirty inside and out. The front window was so dirty with bugs that was the first thing we had to do so we drive it .Also the headlights were bug covered. The interior of the back end was dusty/dirty and again we had to clean it so cloth furniture would not get dirty.
clarice KLocation was under construction and was not notified to change return location . The normal stock was moved to another location.
William Emake it easier to make contact with personnel.
Fed PThe Original pick-up spot was on 91st street. They were the worst ever. I almost rented with penske after my experience with 91st street U-haul. The olive street u- haul was much better.
Dennis OGet your computer IT department to develop more stable applications I waited 30 min to rent a truck for a total of 2 hours use. What a waste of my time.
Dave YThe attendant didn’t show me to the truck. He pointed it out from a window. Didn’t do a walk around or anything like other locations have done in the past. The gas tank was not full when I received it, and only noticed that it wasn’t full after filling it much more than it should’ve been filled. Filled with 6+ gallons, and only went 11 miles total, including the milage to bring it back. Pretty sure that doesn’t add up. When brought up to the attendant, he said he would adjust mileage to account for this. I was still charged the full amount. Will not use this location again.
Tristin MExcellent and friendly staff.
marcus hThe uhaul I picked up was very dirty on the inside. Sticky spilled soda everywhere I had to clean the truck before my trip. Other than that truck drove great, lots of space and very comfortable.
Kayti HReturned the equipment a day earlier. Does not show the extra day was reimbursed.
Eddie CIt was really small and made me anxious I would block traffic but there were no other parts to park.
Bryan SGreat customer experience!
Rafal BThe truck had to be swept out before I left the lot.
Gary LThere needs to be an actual parking area for those customers who are first getting a storage unit or picking up a uhaul. There's not really anywhere topark, nor us there a sign specifying where to park or where the office is.,
Kara MNothing...
BRYON DThe padlock was difficult to operate. Maybe too small for that back of the truck.
Michelle Mvery Nice manager. Great to deal with.
Elizabeth kI prepaid for 6 days and only used the equipment for 5 days. I was supposed to get a 20 dollar credit but I haven't received it yet
BILL VQuick and efficient.
Rodney RNone
Robert AUhaul stole my furniture because they clained that i did not answer my calls which is complete bull. The one message i received i returned their call and even though i had the truck for longer then expected for them to cone and steal my furniture from my driveway is probably against the law and i think i am going to have to file a police report because they refused to let me take my stuff to storage and put in gas and return to then and pay. So I am filing. Police report
David WThis place always takes care of me. The corporate and online part of the company is horrible but it’s managers like this guy that kept me from going to budget. Get more guys like this manager
Jered vVery nice man.
Mary UReturned vehicle after hours. So I cannot rate this location.
Michael WVery Nice facility,
randol ldealers great. Website sux. locations listed are closed and out of business. dealers who say they have pickup on holidays, website says no.very bad experience with website. Austin TX distributor keeps all good trailers and trucks there instead of in the field at least a little.
Tom GSince you guys want to use storage facilities as U-Haul acceptance, I would strongly advise on giving people the gate code to be able to access the facility.
Sydni RFriendly service.
Thomas CThis was NOT the location I had reserved my truck. It took me further out of my way. If you are going to charge by the mile, get your stores in order. I had reserved my site and verify IN ADVANCE and STILL the 91st location couldn't get ANY of my needs met. Olive location as wonderful to work with!
SYDNIE HThe gentleman at mission storage was so kind and helpful
ishamel hNever ever send anyone to the Cottonwood location!
Nancy CNone at this time.
Les MCLEAN!! Well maintained, new truck! What more can I say?
Gaye LI can’t think of anything, the manager was very pleasant and helpful with all my needs, I would use this location again.
George WLocation needs more space for vehicles that are returning Rentals. May be a sign pointing to inside the gate, which had plenty of parking.
ROSIE SI was really impressed with how easy it was to do business at this location.
miguel s