Customer Reviews for Mission Bay Self Storage
(Distribuidor de U-Haul del vecindario)

2,001 comentarios

20273 State Rd 7   Boca Raton, FL 33498
(N Of Glades Rd)

(561) 487-8733

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 487-8733

20273 State Rd 7
Boca Raton, FL 33498
(N Of Glades Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Perfect !!! Nice newer very clean ready To go !!

KENNETH M. 
Clasificación:
5.0

The staff at this location are consistent A+ performers.

richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val G. 
Clasificación:
5.0

Perfect experience! I will use the haul at mission bay again & again

Sabrina B. 
Clasificación:
1.0

get someone computer literate to work at your place

James G. 
Clasificación:
4.0

Has to wait a long time to pick up the truck

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel B. 
Clasificación:
5.0

All great!! Friendly staff and smooth operation.

Janis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

I need to mention that the front desk representative is very courteous and pleasant to deal with. He contributed to making us a long term client of UHaul.

Sylvie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debrah A. 
Clasificación:
5.0

The employees of Mission Bay self storage are SO helpful! They go above and beyond to help with both moving and storage. I moved from out of state, booked both movers and a truck through the uhaul website. Moving is never easy. I encountered quite a few unexpected occurrences during my move, but mission bay self storage worked with me every step of the way to ensure my move went smoothly.

Natalie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDYAMILCAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val G. 
Clasificación:
4.0

The ride of the truck was bumpy. Other than that, everything was fine. The staff was excellent. They were both friendly and knowledgeable.

Howard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
4.0

This will be determined once my experience is made right.

Steven H. 
Clasificación:
4.0

I had to wheel the hand truck from the office to the van and load it myself - clerk never bothered to help. He was not overly friendly.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandro P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent P. 
Clasificación:
5.0

Nothing!! Everything was perfect!! Paula was a pleasure to deal with!

Joan D. 
Clasificación:
4.0

Always polite and professional

Roberto R. 
Clasificación:
5.0

Our rent trucks all the time or vans it's great it's totally worth it

Jerome Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

monica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis G. 
Clasificación:
5.0

I dealt with Paula and Aaron. They both get A+ rating!

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia S. 
Clasificación:
5.0

The reservation agent at this location was excellent!

michael T. 
Clasificación:
5.0

I met with Paula who was not only really helpful but also a true delight. She made what started off as a day I wasn't looking forward to, I mean who is when you know you'll be moving furniture all day, a lot less stressful. Thank you Paula! The truck was fine, well maintained and big enough to move everything in one load. All in all a good experience.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART W.  |  Overall Experience 
Clasificación:
5.0

The truck is new.......... Loved it.

Jerome Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold G. 
Clasificación:
5.0

service was friendly and great, no issues, thank you.

Tracie S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MERI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMILA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOCKIEL H. 
Clasificación:
5.0

This location and its staff has been amazing. Many thanks!

Deborah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASOOD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Everyone I came in contact with, mostly Paula, was extremely helpful and professional. Would come back to your facility each time I need a truck rental.

HARVEY S. 
Clasificación:
5.0

There was no windshield wiper fluid in the van I rented.

MASOOD J. 
Clasificación:
5.0

Excellent. Loved the online checkout process

APURVA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREI S. 
Clasificación:
5.0

I would highly recommend storing in this facility , I've stored here for almost 4 years and never had a problem. Staff is always courteous and helpful.

PATRICIA C.  |  Overall Experience 
Clasificación:
5.0

Quick and easy no issues.

COURTNEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Everyone very friendly and knowledgeable even when it came time to rent a U-Haul. Great experience and would happily recommend Mission Bay

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yang L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vlad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUSTO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURTIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEFIM C. 
Clasificación:
5.0

Keep it up!!!

ROBERT O. 
Clasificación:
1.0

They charged me 25 for cleaning fee,all i did was carry to soffas,on a very old truck this is not right i feel riped off

JHONATAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

Aaron is a champion in customer service. You would want him in your organization as a manager and your team lead. He goes above and beyond to help and satisfy his clients. I witnessed firsthand a couple of situations in which most people would have lost their cool, but he handled it smoothly and professionally. I would definitely recommend this location to friends and family. Thank you, Aaron Regards, Luciano Vieira.

Luciano V.  |  Overall Experience 
Clasificación:
5.0

Fast reservation process. Easy, quick professional pick up. Recommend highly.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOEL L. 
Clasificación:
5.0

The manager, Aaron was very helpful and I thank him.

CHARLES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VLAD K. 
Clasificación:
3.0

The truck was not clean when I picked it up. There was microwave food and plastic trash in the back seats which I had to clean when returning it. The truck also smelled like smoke despite there being a do not smoke symbol. The truck also had a 'Oil Change Required' warning every time I started it up.

Nassim D. 
Clasificación:
4.0

Overcharged my by $10.00+ !

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY W. 
Clasificación:
5.0

Everyone was great. Thank you.

JASON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA L. 
Clasificación:
5.0

Everything was great. Your employee was amazing. Professional, courteous and friendly. Helped us with our needs. Thank you for your service.

PETER N. 
Clasificación:
5.0

Your service was outstanding The person in charge was outstanding www.knollpublishing.com

AMOS K. 
Clasificación:
5.0

I've rented 2 trucks from this location. I was helped by different people each time and everyone was awesome. They are very nice, helpful and professional.

JOSEPH N. 
Clasificación:
5.0

Always easy to do business with.

BRENT P. 
Clasificación:
5.0

Long term customer. Always very very helpful and super great staff use this facility for all your needs 5 star service

MITCHELL B.  |  Overall Experience 
Clasificación:
5.0

excellent job office manager!

DENIS M. 
Clasificación:
5.0

Thank you to Aaron and Leo!

JOHN G. 
Clasificación:
5.0

Customer service was excellent!

MOHAMMAD N. 
Clasificación:
5.0

Efficient friendly and personal service. Have been a customer for many years. Always a positive experience at Mission Bay U-Haul 

Minda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

So very helpful ☺

MITCHELL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
1.0

For context, I reserved the truck 2 weeks prior to my moving date to ensure there were no issues with availability. On the day of pickup after filling out the paperwork your counter person handed me the keys and told me to make sure there were no dents or I would be responsible. Once I located the truck I noticed that truck as covered in mud and obviously not washed. Once I walked around the truck I saw the front driver side tire was almost flat. I went back inside and told the counter person to which they replied "no problem, I'll put air in it". While he was filling the tire up I said this truck is filthy, why isn't it clean, he said people use these as work trucks what am I supposed to do about it? As he was filling the tire I looked down at the tire and saw a large screw stick in the tire. I brought it his attention and he said "it should be fine, it's a slow leak". I asked why he didn't walk he truck himself before turning it over to me, to whick he replied some weak rebuttal. I said , I'm not comfortable driving on a tire with a "slow leak", and I'd like another vehicle. He said we don't have any, you need to go somewhere else. I said I'm moving today and don't have time for this. He said oh well, I guess you need to take this. Against my better judgement because of the situation I was in, I took the truck. The odometer had 150,000 miles on it, couldn't go above 40mph, and sounded like it was about to die any second, not to mention I was wondering if I'm going to get a blowout on the tire any second. I pull up to my new luxury condo building completely embarrassed in a Sanford and Sons mess of a truck. U-Haul should be ashamed to have vehicles like this on road. Your customer service is abysmal and you need to do reeducation on your staff and the maintenance of your trucks. Awful experience!

REIDE F. 
Clasificación:
5.0

I love all from UHAUL..THE BEST THERE..

MARCIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Aaron was excellent and fluent in his communication and overall work. Emergency support was excellent

GORDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY G. 
Clasificación:
5.0

Hopefully in other places you could find people as friendly and knowledgeable about their work as the employee who attended me in this place. For the rest, all good with the rented vehicle.

Orlando P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA S. 
Clasificación:
5.0

Great facility. Perfect location. Everyone was very attentive to my needs. Ty!

MARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSAURA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAEL G. 
Clasificación:
5.0

This location could offer more vans, most of the times I have to book the van 2 days in advance.

Heber M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

Truck was quite dirty on the exterior. Interior was very clean.

DANNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

INSHAN S. 
Clasificación:
5.0

Andrew Hamilton was exceptional with providing customer experience and understanding of Uhaul rental truck and storage. Give this gentleman a raise.

ANDREW P. 
Clasificación:
5.0

This was a perfect experience, excellent customer service. The best uhaul location I've used, fast , friendly and convenient! The person at your location is an asset. He knows how to treat your customers.

TONYA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Excellent place and team. Easy to work with and great service for storage units and truck rental.

PAUL T.  |  Overall Experience 
Clasificación:
5.0

In the almost 10 years that we used the facility inside and outside storage rooms and parking as well, we never had an issue nor complaint. Recommended 100% for your storage needs !

CARLOS J Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia C.  |  Overall Experience 
Clasificación:
5.0

Professional and friendly. Great experience!

Thomas M.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with the service and the level of security. Aaron and team, bent of backwards to help me and my family; especially seeing as we were out of the country for the majority of our time in the unit.

GEOFF D.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, renting and using the unit was easy. Would recommend.

James T.  |  Overall Experience 
Clasificación:
5.0

The staff at mission bay was great the manager Aaron was extremely helpful my whole time there made my stay easy will definitely come back to same place if I need

FRANK C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge P.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was that in 2019 I had auto debit each month but this time it was not done and I was locked out of my unit and was asked to come by to give a credit card. I WAS OUT OF STATE. Otherwise, good experience.

PATRICIA C.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great experience with you guys. Clean place, close by, nice people to deal with, no problem. Thank you again.

Cilia F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cormac M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J.  |  Overall Experience 
Clasificación:
5.0

It was a perfect place to put my precious items. Erin has a great staff I thank you all very much for your great work and perfect ,place  And a great location.

Arlette D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Medardo G.  |  Overall Experience 
Clasificación:
5.0

My storage room was infested with roaches, ants and frogs. There was roach droppings and eggs in EVERY box and everywhere you could see. They ate through clothing. The amount of poop in each and every box was overwhelming. It looked like someone had put piles of dirt in them. My handimen almost refused to move my belongings because it was that disgusting. I spoke with Aron, at the facility, and requested a refund since I paid for the month of February and moved on February 10th. He told me it was against policy. I would like someone at the corporate level to contact me at (845) 558-0786, phone or text, or email at linda@ creatinganangel.com to discuss this matter. I would not recommend this facility to anyone snd would discourage anyone that might be considering it.

LINDA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude T.  |  Overall Experience 
Clasificación:
5.0

Outstanding!! The staff was exceptional and helpful, this was a positive experience from beginning to end.

Betsey C.  |  Overall Experience 
Clasificación:
5.0

No issues with the storage unit. Kept us fully notified of office hours and any changes.

ALYSSA J.  |  Overall Experience 
Clasificación:
5.0

I got a great deal and was able to store my stuff for about 2 years with no issues. I just wish it was 24 hour access. My lighting in my particular unit wasn't well lit but other units are.

Sarah D.  |  Overall Experience 
Clasificación:
5.0

Thank you for the 18 months i was at Mission bay storage. Aaron and the staff were always very professional and very helpful during my 18 month stay. The reason for my move to public storage 2 miles closer to my home is i felt your monthly rent increase was too high during this pandemic.. I will definatley recommend Mission Bay Storage to family and friends. Thank you for your hospitality over the past 18 months. Paul Karahalios

Paul K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenilson C.  |  Overall Experience 
Clasificación:
5.0

Thank you for such a great experience I will recommend your facility to all my family and friends.

LINDA C.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend Mission Bay Self Storage facility for anyone who is looking for a storage unit . Everyone in the office is very accommodating, friendly and very helpful. The property is always well maintained. I would give the company a 5 star review!!!

SHARON M.  |  Overall Experience 
Clasificación:
5.0

Unfortunately, there were a few incidents involving vandalism and criminal mischief, despite the security measures in place, locks, access codes, etc. While these incidents were few in number, they were somewhat upsetting, but were not the reason for my leaving. Also, a bathroom should be installed at the far end of the facility where I rented a storage unit. The bathroom near the office is inconvenient and far.

PHILIP K.  |  Overall Experience 
Clasificación:
5.0

Nice staff and very professional!

Darli D. | Reservación
Clasificación:
5.0

Pleasant place very satisfied

John D. | Reservación
Clasificación:
5.0

Very clean facility. great customer service. Also nice vehicles.

Chris S. | Reservación
Clasificación:
1.0

Did not have any it available

Mary H. | Reservación
Clasificación:
5.0

The customer service is excellent!!

Kristy H. | Reservación
Clasificación:
5.0

Kevin was very helpful

Ben W. | Reservación
Clasificación:
1.0

Didn't got to utilize service and the service over the phone was unpleasant.

ivette d. | Reservación
Clasificación:
1.0

Rented my unit from underneath me then held my money hostage until I filled this survey out.

Sami I. | Reservación
Clasificación:
4.0

Friendly staff, unit I wanted was not available but they worked with me to find one that worked for my need.

Caterina B. | Reservación
Clasificación:
4.0

Good experience, lighting could be better.

JEFF Z.  |  Overall Experience 
Clasificación:
5.0

Very safety storage and excellent staff!

NATALIIA K.  |  Overall Experience 
Clasificación:
5.0

Outstanding staff and facility. Very pleased with the experience, including assistance from U-Haul Corporate. Impressive all the way.

DAVE B.  |  Overall Experience 
Clasificación:
5.0

online reservation was easy to complete

Damari V. | Reservación
Clasificación:
5.0

Jen was a best cusomer service rep. ever

HUYNH N.  |  Overall Experience 
Clasificación:
5.0

Great place to store your things.

STEVEN S.  |  Overall Experience 
Clasificación:
5.0

Office staff was great !!

JOHN P.  |  Overall Experience 
Clasificación:
5.0

The unit was clean and air conditioned. A cart was available for us to use and the staff was very helpful.

GREG D.  |  First Impressions 
Clasificación:
5.0

Kevin greeted every patron and asked them to wait. My reservation was pulled up and he showed me two units, both clean and ready to rent. Easy, friendly experience!

ADOLPH H.  |  First Impressions 
Clasificación:
5.0

Mr. Conception and Jen were EXCELLENT. I am just not 100% sure if they applied my referral bonus.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Was misinformed by Kevin re free month. Mgr. Jen called confirming non-climate control, She claimed they didn`t participate, that Kevin was new, wouldn`t discuss further and hung up on me.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Helpful staff

Privacy R.  |  First Impressions 
Clasificación:
5.0

Thank you Anthony and Aaron for making this such an easy process.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Facility is big, clean and hours convenient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

I reserved the unit online, but when I got to the facility, they made me aware of the need for a bigger space as well as making an additional unit if necessary. They were really helpful.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Aside for the long process, both representatives were very kind and professional. The unit was clean and the right price!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great Storage! Safe and secure.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Christian was very helpful and explained everything fully.

Privacy R.  |  First Impressions 
Clasificación:
5.0

excellent service, very professional and courteous.

Privacy R.  |  First Impressions 
Clasificación:
4.0

VERY SATIFATION ,, GOOD PRICE AND QUITING SOLUCTION

Privacy R.  |  First Impressions 
Clasificación:
5.0

I was greeted when I arrived. They gave me a tour of the facility. Very professional. I am completely satisfied with their service.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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