Customer Reviews for Mission Bay Self Storage
(U-Haul Neighborhood Dealer)

2,216 reviews

20273 State Rd 7   Boca Raton, FL 33498
(N Of Glades Rd)

(561) 487-8733

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(561) 487-8733

20273 State Rd 7
Boca Raton, FL 33498
(N Of Glades Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

this is a very good branch, and I love it.

Fabian Forero 
Rating:
5.0

Customer did not leave a comment.

Leo Goldwyn 
Rating:
4.0

Customer did not leave a comment.

Humberto Silva Gomes 
Rating:
5.0

Customer did not leave a comment.

Moises Dobelin 
Rating:
5.0

Excellent staff providing outstanding service.

richard solis 
Rating:
5.0

Customer did not leave a comment.

THIAGO AFONSO ALHO 
Rating:
5.0

Customer did not leave a comment.

Leivina De Souza 
Rating:
5.0

Customer did not leave a comment.

Jason Barthelus 
Rating:
5.0

Customer did not leave a comment.

Luciano Massaro 
Rating:
5.0

We are loyal customers, always renting vans and trucks for years and we never received coupons or discounts unfortunately. You could offer a rewards program for customers like us.

Heber Maciel 
Rating:
5.0

Fantastic customer service. Very nice truck and so clean!! Everything went like clockwork. I wouldn't hesitate to use this U Haul truck distributor in Mission Bay Florida again!

Darlene beller 
Rating:
5.0

Customer did not leave a comment.

Ray Boa 
Rating:
5.0

The lady at reception was wonderful! Should hire more people like her.

Salomon ifraimov 
Rating:
5.0

Customer did not leave a comment.

MATHIAS DIAS 
Rating:
5.0

Staff was friendly and accommodating which I appreciated.

Jay Krause 
Rating:
5.0

Customer did not leave a comment.

Paul Cosentino 
Rating:
5.0

Customer did not leave a comment.

Sylvia McCloud 
Rating:
5.0

Incredible. Great service. Organized, professional, and gave me helpful moving advice.👍

Diana Jacobson 
Rating:
5.0

Wonderful customer service!

Chris Killelea 
Rating:
2.0

I suggest hiring a new receptionist- because the short little man needs to not be so rude.

Isabella Osborn 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GIANNETTO 
Rating:
5.0

Customer did not leave a comment.

Crystal Caldwell 
Rating:
5.0

Customer did not leave a comment.

Charles Presser 
Rating:
5.0

Customer did not leave a comment.

john ventre 
Rating:
5.0

Customer did not leave a comment.

Iurii Shcherbak 
Rating:
5.0

Customer did not leave a comment.

Valey Shargorodsky 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY DIENER 
Rating:
5.0

Customer did not leave a comment.

Joshua Docktor 
Rating:
5.0

All went well. We'll be back.

Juan Carlos 
Rating:
5.0

Great friendly customer service

JOHNNY HARRIPAUL 
Rating:
5.0

Helpful/friendly staff, thank you.

Andrew Constantinou 
Rating:
5.0

Always excellent service!!!

richard solis 
Rating:
5.0

Customer did not leave a comment.

Englebert Torres 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Zwiebel 
Rating:
5.0

Customer did not leave a comment.

Ciro Beltramini 
Rating:
5.0

Customer did not leave a comment.

Stanley Senior 
Rating:
5.0

Customer did not leave a comment.

Emil Shvartsman 
Rating:
5.0

Very helpful employee! Thank you

Rebecca Stern 
Rating:
3.0

The mobile pick up doesnt work! I am very sad about this.

Gabriel Fritz 
Rating:
5.0

Customer did not leave a comment.

Barry Nuss 
Rating:
5.0

Super easy rental experience!

Lillian Wong 
Rating:
5.0

Customer did not leave a comment.

Allan Leverone 
Rating:
5.0

The lady at the desk was EXTREMELY helpful and pleasant. She checked me in and out quickly, so there was no delay in handling our move. The quality of the moving vehicle was great and had no issues at all.

Ari Nisman 
Rating:
5.0

Great staff at this location!!!! A+++....

richard solis 
Rating:
5.0

Everything was great.

Gerald Schimmel 
Rating:
5.0

Your agent was super also

Robert Ginsburg 
Rating:
5.0

Sorry I locked the keys in the truck. But the service and experience at this location is great.

David House 
Rating:
5.0

The lady that checked me out was really nice couldn’t ask any better experience, but thumbs up to the lady that help me

david king 
Rating:
5.0

Customer did not leave a comment.

James Cappella 
Rating:
5.0

Customer did not leave a comment.

Heather Schmulian 
Rating:
5.0

Customer did not leave a comment.

mirna Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Crystal Coates 
Rating:
5.0

Customer did not leave a comment.

Ronald larouche 
Rating:
5.0

Everything was good except if someone pays for blankets make sure they’re there

Anthony Zein 
Rating:
5.0

Customer did not leave a comment.

Ricardo Amaro 
Rating:
5.0

Customer did not leave a comment.

Andrea Mccabe 
Rating:
5.0

Excellent customer service: very easy transaction, came over from Home Depot’s truck rental which doesn’t compare to UHaul: you are way better

William Mcilvaine 
Rating:
5.0

Renting from this U-Haul location was a breeze. You all made a stressful moving situation much easier, thank you Paula and everyone! Very friendly and professional.

Robert bradley 
Rating:
5.0

Customer did not leave a comment.

Jaime Segura 
Rating:
5.0

Customer did not leave a comment.

Steven sobel 
Rating:
5.0

Customer did not leave a comment.

James Ganley 
Rating:
5.0

Excellent service and the truck was excellent

daniel herrera 
Rating:
5.0

To order on line eas fast easy and excellent. Truck was perfect. Cost was great. Only problem was getting the truck in the morning at 8. Terrible instructions. Took 50 minutes and with the last few minutes of the help that’s showed up to work.

pat kowalkowski 
Rating:
5.0

Paula had provided a great customer service!

Charles Freire d Silva 
Rating:
5.0

Staff in the office was extremely friendly and answered all my questions.

joseph nuelle 
Rating:
5.0

Customer did not leave a comment.

Wanda Gandra 
Rating:
5.0

The woman who helped with my initial call and pick up was amazing. Top tier seamless experience.

Joseph Mandeline 
Rating:
5.0

The woman at the front desk is amazing! She is friendly knowledegabel and helpful. You have a good location beacuse of her and I wanted to make sure you know that!!!

Caroline Sesi 
Rating:
5.0

The staff was great, the rental was easy, the place is very pleasant and clean and it was a great experience. My only issue was a horrid odor in the van. But I will definitely rent from this location again! Thanks!

Alain Gulant 
Rating:
1.0

The gas reading was very misleading. As a result, I did not correct it on my outbound inspection. And despite putting MORE gas in than I used, I got charged an additional $10.50 for refueling. As many times as I use U-haul shame on me. I will definitely be looking for other truck rental options going forward.

Rufus Holmes 
Rating:
5.0

Customer did not leave a comment.

Bashar Bari 
Rating:
5.0

Customer did not leave a comment.

Julianne Maffeo 
Rating:
5.0

Service, Service, Service! It's the name of the game and the staff here does very well at it. Thank you!!!

richard solis 
Rating:
5.0

Erin was very helpful with every step from scheduling to cost estimate and return. No hassles.

Jack Naparano 
Rating:
5.0

Please check the transmission it make a noises when I reduce the speed. Everything else was good.

Izaias Arruda 
Rating:
2.0

It took about a hour to check in. The app rejected my identification at least 30 times . I had to start the app over repeatedly. I’ll never go mobile check in again. Also, there was damage to the vehicle that wasn’t caught before I inspected the vehicle.. it makes me uncomfortable because I feel I must find everything or you will come after me. Finally, the rubber surface inside the vehicle makes it difficult to move things around. It was pretty much torn apart before I was using it. That isn’t your customers fault. I find Enterprise easier and more professional. The floor surface is more suitable for moving. Send someone there to check out what they do.

Thomas Fortson 
Rating:
5.0

Great staff, very smooth transaction.

Pat Dietrich 
Rating:
5.0

Fantastic service at this location!!!

richard solis 
Rating:
5.0

Very good location with wonderful staff!

Rebecca Bordeaux 
Rating:
5.0

Customer did not leave a comment.

David Reiff 
Rating:
5.0

Customer did not leave a comment.

Silvia Guardia 
Rating:
5.0

Customer did not leave a comment.

Steve Perman 
Rating:
5.0

Customer did not leave a comment.

Perry Blankman 
Rating:
5.0

It was seamless. I would recommend getting another lockbox as my pick up time had to be moved up to 9am so someone could be there. They said it was because they had 2 other self pick ups and not enough lockboxes. Besides that everything was very smooth and easy.

Stephanie Pitts 
Rating:
5.0

Great customer service….

ROBERT LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Miguel Gonzalez 
Rating:
4.0

when I filled up the gas, the level indicator did not move.. I drove 10 min and still no movement. I stopped at a gas station to put more gas and then the level indicator moved and I put more gas than needed because of that. I calculated the number of gallons needed and was surprised that the indicator did not move.

nicolas pacaud 
Rating:
5.0

Customer did not leave a comment.

Arilto Oliveira 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bordeaux 
Rating:
5.0

Customer did not leave a comment.

Ann Bowman 
Rating:
5.0

Everything went perfect. Efficient and supportive customer service. Thank you !

Juan Couttenye 
Rating:
5.0

Excellent service from beginning to end

frederic kirsch 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Vega 
Rating:
5.0

Customer did not leave a comment.

Tim Warren 
Rating:
5.0

Aaron and Paula were the best! Exceptional service. The facility was extremely clean and very well organized. Normally I don’t leave a response in the comment section. However, Aaron went above and beyond to make everything perfect! Very much appreciated!!

James Butler 
Rating:
5.0

Customer did not leave a comment.

Belinda Salinas 
Rating:
5.0

Customer did not leave a comment.

Justin Meier 
Rating:
5.0

Great service!!!

richard solis 
Rating:
5.0

Had trouble with truck. Would restart after cranking it twice. Problem with gear linkage. Cost me over 2 hrs of what time for mechanic

Tim Warren 
Rating:
5.0

Customer did not leave a comment.

Norman Rosenbaum 
No reviews have been submitted for this location.

Additional Services at this Location

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