Customer Reviews for Mis Dos Patrias II
(U-Haul Neighborhood Dealer)

786 reviews

811 Broadway   Rockford, IL 61104

(815) 962-8433

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(815) 962-8433

811 Broadway
Rockford, IL 61104

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I put a pickup on hold to haul a motor. They refused to give me the pickup and Gabe me a 10 footer instead. I couldn't properly secure an engine without the cargo Moynihan brackets of the pickup and destroyed my engine. They have me additional for being there at all. As far as I'm concerned, you hiya owe me a refund and replacement engine.

Adam Dobson 
Rating:
5.0

Customer did not leave a comment.

nicholas smith 
Rating:
4.0

Better customer service

Margie McKinnie 
Rating:
3.0

Nice lady, very helpful with trailer hookup, twisting chains for ground clearance (I didn’t know that), but I believe forgot to remind to accept the unit in-app prior to leaving. Fortunately the unit was fine and a phone call fixed the problem.

Nick Miller 
Rating:
5.0

The girls at Mis Dos Patrias had me on the road in 10 minutes and the drop-off was even faster. And both were very friendly. The parking lot is easy to get in and out. Highly recommended.

Leonard Dean 
Rating:
3.0

Make sure the truck is in working order including the trailer connections. I called about the issue and talked to a live person to get transferred to a automated system that to me to use the app and hung up. The uhaul app had no record under my profile of me using a truck. Then when I got to my destination I need the trailer connection to work and it didn't still. So I called only to be told I would have to pay a service fee of a couple hundred dollars. Got to talk to a supervisor and she sent out a service truck to check mine. There was a blown fuse that prevented me from towing my camper.

Luke Toutant 
Rating:
5.0

Customer did not leave a comment.

Lakisha Gregory 
Rating:
5.0

The staff were courteous and helpful.

Troy Totten 
Rating:
5.0

Customer did not leave a comment.

Daniel Barrios 
Rating:
4.0

Customer did not leave a comment.

Sara Ramos 
Rating:
3.0

The lady seems to always be in a hurry!

Patricia Teamar 
Rating:
5.0

Truck was in great shape, and staff were friendly and helpful. Very easy process.

DANIEL PEDERSEN 
Rating:
3.0

Customer did not leave a comment.

Arief Lazuardy 
Rating:
4.0

Customer did not leave a comment.

James Bennett 
Rating:
4.0

The war code was difficult to find as the app said front door but it was in a different spot. Everything else was great!

Destanie Hopping 
Rating:
5.0

I was really dissatisfied with the truck it drove horrible and it was maintenance properly

demarkus griffin 
Rating:
5.0

Customer did not leave a comment.

Tawona McCullough 
Rating:
2.0

The gal there was yelling that the location didn't open until 11am. Their hours stated they opened at 9am. As we sat outside trying to do mobile pick-up since she was refusing counter pick-up as I had selected previously, I noticed her "open" signs were on and watched two customers walk in and out WITH groceries. I do not recommend this location to anyone that plans to pick-up a truck in the mornings.

Alexandria Rollins 
Rating:
3.0

Customer did not leave a comment.

Nancy Baukema 
Rating:
5.0

Make sure all tires are threaded " not bald and tune up on all vehicles we as individuals should be safe at all times. Overall experience with this location was the best customer service ever lead my example girls are awesome 💯 reliable day one.

janice simmons 
Rating:
5.0

Very nice people. Quick service.

Jordan Johnson 
Rating:
5.0

Customer did not leave a comment.

Asende Wahangya 
Rating:
4.0

Customer did not leave a comment.

david try 
Rating:
3.0

Over charged

Melissa Muncy 
Rating:
1.0

The two women at this location are rude. Every time you go in there. They do not clean the vehicles. Twice I have rented from them and the windows are down on the vehicle and I was told that they leave them down so people don't break into them. I guess they don't mind if they get into them and sleep at night or do drugs or whatever else. These women also told me that U-Haul had me flagged as a suspicious renter. But they could not give me any reason for that. I rented from them three times and this was the problem all three times.

Angela Meadows 
Rating:
5.0

Customer did not leave a comment.

Nicholas Clemenson 
Rating:
3.0

Customer did not leave a comment.

Christopher Edwards 
Rating:
4.0

The ladies that helped me were kind and informative I would deal with them again.

Anthony Stanford 
Rating:
4.0

Customer did not leave a comment.

Gerald Chlebanowski 
Rating:
3.0

The service could be more friendly instead of mean

Kenyetta Martin 
Rating:
1.0

Pick up was suppose to be open and they were closed, in addition I had to drive 1.5 hrs to get the truck

Don Zito 
Rating:
3.0

Customer did not leave a comment.

Rosalba Velazquez 
Rating:
3.0

Customer did not leave a comment.

Mark Maples 
Rating:
3.0

While the personnel at this location were very cooperative, the vehicle was not clean, windshield was filthy on inside, and the requirement that I return it by 5:30 was contrary to what I was told at the other location where I originally made the reservation. The entire experience (with two Uhaul locations) was the worst I've had in years.

Kerry Knodle 
Rating:
5.0

Customer did not leave a comment.

LaTaja Delaney 
Rating:
5.0

Customer did not leave a comment.

Sarita Gongora 
Rating:
4.0

The lady who helped me was really nice made me laugh and was helpful made the process very easy

Natasha Locklin 
Rating:
3.0

close and easy drop off

Wayne Berryman 
Rating:
3.0

Customer did not leave a comment.

Kevin E ODonnell 
Rating:
2.0

Don't charge me for gas I didn't use. I already put gas in it. I only drove 26 miles.

Jason Smeltzer 
Rating:
5.0

Very friendly and the transaction was super easy and fast. Excellent all the way around! Have and will continue to use this location!

Kathleen Thiessen 
Rating:
4.0

I got double charged...

Andon stanchev 
Rating:
3.0

Customer did not leave a comment.

Mary Hunt 
Rating:
5.0

Tremendous service by the woman at the drop off location at 811 Broadway,Rockford,Il

MARYBETH PETERSEN 
Rating:
3.0

Customer did not leave a comment.

rayetta newble 
Rating:
5.0

Customer did not leave a comment.

Laura Montigo 
Rating:
3.0

Customer did not leave a comment.

Tequila Duprey 
Rating:
5.0

Customer did not leave a comment.

Michael Hallgren 
Rating:
4.0

The best will use again

Darrell Malone 
Rating:
1.0

They where very rude they wouldn't let me have have for the full amount of time that I reserved it for so I was unable to complete what I need to and lost money because of it.

David Sesona 
Rating:
3.0

To not double charge your customers

Eric Wren 
Rating:
2.0

Customer did not leave a comment.

LUIS TASOLLA 
Rating:
2.0

U-haul allows for 1 hour grace period when returning your rental. This location charged me another day when I was 30 minutes over. If you use this location, make sure it doesn’t happen to you.

Charles Cozart 
Rating:
4.0

Customer did not leave a comment.

tommie maddux 
Rating:
2.0

They tried to double charge me on the rental. And I find speaking in your native language to someone who doesn’t speak it fluently is rude. I speak English as my first language Spanish I am not that good.

Ava McBrayer 
Rating:
3.0

Customer did not leave a comment.

Jonathan Jackson 
Rating:
3.0

Make Sure The Cabin Of The Truck Is Clean, I Like Going There I Never Have A Problem. They Are Nice And Courteous.

Melissa James 
Rating:
3.0

I checked in and uploaded a picture of the fuel because I was told there was a half tank and when I got in the truck there was a little over a quarter tank in there..they charged me $55 for fuel when I returned it with the same amount. I have to wait 5-10 for my refund.

julia Vidak 
Rating:
4.0

Customer did not leave a comment.

ANNET LEANOR-BURN 
Rating:
3.0

Customer did not leave a comment.

Hugo Alvarado-Ramirez 
Rating:
5.0

Customer did not leave a comment.

Clark Nabriet 
Rating:
3.0

Reevaluate the policy for rent and return

Charles Stephens 
Rating:
5.0

Customer did not leave a comment.

Mikia Thomas 
Rating:
4.0

good return spot

paul york 
Rating:
5.0

Customer did not leave a comment.

Lynika Smith 
Rating:
5.0

Customer did not leave a comment.

Josie Delaura 
Rating:
1.0

Customer did not leave a comment.

Antoine Williams 
Rating:
5.0

Customer did not leave a comment.

Terri Howard 
Rating:
5.0

Good places easy every thing

Yesania Quinones 
Rating:
1.0

I never received ppwk or the email they said they were emailing me for pick up or drop off plus they said I went 50 miles and there is no way I went 50 miles should of been 30 I was way over charged. I do NOT RECOMMEND THIS LOCATION AT ALL.

Candice Schweinler 
Rating:
5.0

Nothing

Pamela Wilkins 
Rating:
3.0

Customer did not leave a comment.

KENNETH HOWARD 
Rating:
4.0

The customer service was awesome on every level! Super nice, fast, helpful. The location was not the best part of town. So I probably wouldn't send my wife there by herself.

SAM POPE 
Rating:
5.0

Customer did not leave a comment.

Cassandra MacVenn 
Rating:
3.0

Customer did not leave a comment.

NATHOLEE WARD 
Rating:
5.0

Friendly person and nice and helpful

MARIA VERGARA 
Rating:
1.0

Customer did not leave a comment.

Brenda Garza 
Rating:
5.0

Customer did not leave a comment.

Anthony Howard 
Rating:
1.0

When I arrived my trailer wasn't ready, they had cancelled my order because I was 35 minutes late from my reservation time but never tried to call so the pickup process took longer. We had just had a heavy rain storm. The trailers was left in 4-5 inches of standing water that I had to walk through to hook up. The wiring harness was sitting in the standing water. The rails on the inside where straps would go to secure loads we're broken. I didn't initially choose this location, I was redirected because the equipment I needed wasn't available at the original location but if I was ever directed here again I'd just cancel my order.

Christopher Girone 
Rating:
5.0

Customer did not leave a comment.

chris hanford 
Rating:
5.0

All the folks were wonderful to deal with. They made this a smooth transaction! Very professional. Will recommend this U-Haul outlet. Thank you

Larry Roos 
Rating:
4.0

Customer did not leave a comment.

Wendy Wells 
Rating:
1.0

Customer did not leave a comment.

Kristen Gabriel 
Rating:
4.0

Customer did not leave a comment.

Geraldine Messina 
Rating:
5.0

Customer did not leave a comment.

Denzel Williams 
Rating:
5.0

Customer did not leave a comment.

Sofia Perez 
Rating:
3.0

Customer did not leave a comment.

James Lee 
Rating:
5.0

An Aluminum or Magnesium Appliance Dolly would rent for more $. It's no fun when the Dolly weighs almost as much as the Fridge.

Louis J Sassali 
Rating:
5.0

Customer did not leave a comment.

Charity Morse 
Rating:
1.0

Shady company and shady business! Truck stopped multiple times and I was charged for their trucks not running properly. Never signed a contract and was never informed of roadside assistance. Called the Uhaul location multiple times and no answer for assistance. Had to drive to location to inform them truck was not running, instead of refunding for my troubles, they taken multiple payments out of my account.. FRAUDULENT COMPANY!!!!

Antonya Sherman 
Rating:
3.0

Customer did not leave a comment.

Justin kelley 
Rating:
1.0

Make sure gas is full and truck is clean. Truck was on E when first bought, glass and trash was everywhere behind truck then charged my card extra for gas that I already filled while renting out the truck

Demetrius Champion 
Rating:
5.0

Customer did not leave a comment.

isaac Johnson 
Rating:
1.0

I got billed for going over the mileage but I had to travel to Il to pick this up when I originally wanted in Madison Lots of pot holes and fighting going on across the street with lots of cops involved.

Taylor Heitkamp 
Rating:
3.0

Customer did not leave a comment.

Saundra Pounds 
Rating:
3.0

I was double charged for no apparent reason

John Henderson 
Rating:
5.0

Everything was great!

KEVIN OSTROWSKI 
Rating:
3.0

Only problem was I paid for a dolly and did not get one in the truck.

Melissa Fleming 
Rating:
4.0

Customer did not leave a comment.

gay Essary 
Rating:
5.0

The lady that checked me in and out was very helpful and pleasant. Would definitely come back because of her courtesy.

Randal Teske 
No reviews have been submitted for this location.

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