Wonderful experience in the office and with hooking up my trailer. Courteous and concerned that I had a great experience.
David H
Customer Reviews for Minnies Auto And Truck Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took us an hour to get 5X8 trailer at Minnies Auto. Younger man was really yelling at much older lady about locking up the computer; never coming back online while there. Computer locked up. I had to tell them to call U-Haul. Then gave us damaged equipment and our paperwork said No Damage. We pointed it out and they noted, took picture and put sticker X on it. In Greensburg, IN they had issues because the computer stated we had damaged it. Greensburg was very professional and handled it beautifully. Please do not ever send us to Minnies Auto and Truck again. 25 minutes from our location when there is 4 U-Hauls within 5 minutes of us. This was awful. The trailer was perfect for what we needed. You should have put us with a much closer U-Haul. Cost us 2 hours of our time instead of 30 minutes... This was almost a nightmare... Greensburg, IN I thank you for all you did for us...
Pamela SI dropped off the truck a day early and after hours. The online site was easy to use to assist with the drop-off.
Deborah GExcellent experiance. Very helpful. Accommodating. Made my drop off smooth and easy.
Andrew JVery polite and always available
Chuck LThe manager was very rude and I’d recommend NO ONE to have to deal with her !!! I have had a storage unit at Uhaul in Columbus for 15 years but I’ll only stay here til winter is over !! Also the pricing isn’t fair at all !!
Chuck LI recently rent a U-Haul from Minnie’s in Brooksville, FL and I must say I was treated with respect and the staff there was wonderful (especially the beautiful senior lady working in the office). It seems to be a family run business and they were all very polite and accommodating. We had a major change of plan and they were very responsive and helpful. I highly recommend!
Jill AVery good drop off site
Steven HIt was awesome
Raul FThe inside of the windows you could hardly see out of. I had to clean them with window cleaner when I got home. The dirt that came off, it looked like they hadn't been cleaned in forever.
Douglas TOwners were extremely helpful and friendly.
James HGood customer service I was in and out no problems
SONls bThe drop off place said they “don’t do that anymore” and left us to find somewhere on our own.
Vanessa OThe people at the dropoff location were very helpful. I had gone to the original dropoff location and they were remodeling the store. So was told to go to Minnie's Auto and truck. They were friendly and helpful, they helped me back the trailer in and unhook everything took care of all the paperwork. I would use them again.
Roy AThe representatives at this location where so helpful and kind, I would definitely return and recommend this location.
trio jHave the trailer I needed at the first location when needed. I had to go to three locations to get the trailer. First place trailer was not returned, so I had to go to a second location, wrong type trailer, I was then sent to a third location, they had it, 100 miles round trip out of my way. Totally unexceptionable! Could not get a hold of customer service, called multiple times, with estimated 15 minute wait time, I waited 45 minutes to an hour each time with no response. Very disappointed. Uhaul needs to compensate for the extra mileage, time and frustration it caused me!
Robert WMinnie's they are the Best of Best, they would not of sent me off like that.
Neva JVery friendly and helpful.
Linda WFantastic customer service
LESLIE CVery accommodating and prompt!
Tory STruck body damage, roof of truck leaked, some of my stuff got wet, not happy
Richard GTruck needs an alignment but drove great
Joshua LGreat customer service
LESLIE CEven though my reservation was made with me checking no equipment insurance, I was still charged. The reason being that there is no cell service in the office so the employee must take pics of your license and do the paperwork on your behalf. Never mentioning once that the insurance is now being added. Never receiving a copy of anything as there is no service or wifi, so therefore you can’t see it until it’s returned, which I did later that night. However with it being a Friday night, you don’t get the final receipt or notice it’s been returned successfully until you call in Monday. Prayed the whole weekend the trailer wouldn’t get stolen and I’d be responsible as there is no lock or drop off gate or anything for a trailer. When speaking with the employee I was told I should have double checked the paperwork. The paperwork I was never given or emailed? How am I supposed to double check something I never received. I Won’t be returning, plenty of other locations.
Bryan CNOTHING
Thomas CVery nice people
Louis HNothing. Minnie's was very clean and accommodating and the staff were extremely courteous and helpful. I will definitely use this location again.
Ian BWhen I picked up the truck I was never asked to check the fuel gauge. The lady told me, you paid for the best insurance so you don’t need to worry about anything. The tank was just over half when I picked it up. I returned it with the same amount and was told I needed to return it full. I had to put an additional $52 in the tank. I realized that the text messages I received at pick up showed a full tank when I had this issue. I just feel cheated after spending over &600 with your company and returned it a day early.
BETH MEvery one was helpful and friendly.
carol gThese people were very busy but they handled everything like professional.
PAUL EEverything great at drop off. Rate south to north great. Rate from north to south, way too high. Want me to drive any trucks north for UHaul?
MICHAEL CWonderful people that really helped me out when I needed ot most.
ROBERT CTruck was a total P>O>S. lights not working, low tire pressures, A/C not working. I WILL NEVER RENT FROM U-HAUL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Theodore FEverything was good.
Gregory PKeep this location open
LESLIE CVery friendly
Michael GUHaul reps were not present at drop off location. Have used this drop off location previously for which we would base a 'would recommend' response.
THOMAS TGreat Service, Excellent Communication. We were very happy with getting our truck and padding quickly and with a smile. Thanks.
Soney GSweet, neighborly feeling. Very easy going when I asked about extending our dates. No stress!
Jessica WThe staff at Minnie’s Auto and Truck Service are superb. Very courteous and professional. No recommendations for improvement. Thank You.
Tod SGreat job
Philip o