Comentarios de los clientes para Minneapolis Auto Care

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Minneapolis Auto Care

Clasificación general:

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JIMMY L.
Clasificación:

Dirty truck windows and lights, half full tank, truck doesn't seem to be maintenance, can hear air through door while driving, had to walk a block to get vehicle, vehicle parked in a heavy traffic location. Overall, this place should not even be able to dispatch uhual equipment. Dirtiest and filthy place.

EMIL B.
Clasificación:

Very dirty truck, location looked like a office that went out of business; it was hard to find it. The U-Haul sign was stuck on the glass door inside turned 90 degrees while the big sign above the door was about another business.

KRISTIE L.
Clasificación:

The vehicle had been sitting in the lost for an extended period of time and was covered in a thick layer of snow and the windshield was encased with a thick layer of ice and it was very cold. I expected that at least it could have been brushed off and the ice removed. Took us a long time to get it ready to drive. Also, I specifically asked if the inside of the cab was cleaned for COVID reasons and they said yes. I brought my own wipes and it was really dirty.

Tynesha E.
Clasificación:

The uhual wasn't ready. It was filled with snow. I was guaranteed to have one ready at 930, it wasn't . When I went to look at the uhaul and seen it filled with snow I went back in to get another truck. I was told that's all he had . He wasn't going to help me remove the snow I had to tell him this is bad customer service. He finally came out with a brush to help . It took me an half and hr to get a truck that was suppose to be ready.

Lisa F.
Clasificación:

The place was closed when I attempted to pick up the uhaul so I called and he said they were closed due to the weather and I said, I'm moving today, the weather isn't stopping me so he sent a guy to meet me with a key for a truck. I wasn't impressed. The truck was cold and needed windows scraped off and snow removed. The uhaul was all dented up and beat up. Plated are Arizona if you want to check on it.

Matt L.
Clasificación:

I tried to do the phone app check in. It didn't work. I went inside and ended up being helped by Leo. He was awesome! Smart. Patient. Helpful. Explained everything. A great guy. DO NOT LOSE THIS VALUABLE EMPLOYEE!

Andrew T.
Clasificación:

Truck is parked on a different street compared to the location stated at the beginning of the pickup process; this area is quite janky and does not feel safe. The pickup process took much longer than expected; customers should be pre-approved at time of reservation instead of having to complete all the approval info at the time of picking up the truck - only inspecting the truck should occur at time of pickup. During the return of the truck, at the end of the process of the app it stated "return keys to box" but did not provide info on which box or what the code was again... Went inside to get help from the customer service representative who was incredibly rude ... one of the worst interactions I've had in a long time.

RYAN J.
Clasificación:

El cliente no dejó un comentario.

Cole D.
Clasificación:

Make sure the ceiling of the truck isn't leaking dirty snow/water next time. It got all over my furniture and destroyed my computer.

patrick Z.
Clasificación:

Omar IS OUTSTANDING, THANKS FOR THE GREAT SERVICE.

jimmy C.
Clasificación:

Trucks needs to be cleaned out at all times it's covid out here they need to be wiped down and clean after every use

Xzavior J.
Clasificación:

There was a mask and beverage in the cup holder with graffiti on the side and door that wouldn't close. Really bad. But when I complained about gas reimbursement they where nice and understanding and gave me my money back.

Dustin S.
Clasificación:

Leo the attendant was all good. The uhaul online system/mobile check out is terrible. Reserved a truck for 8, get there to pick up and the mobile app says i cant check it out and gotta come back at 9. This puts me over a hour behind my moving schedule. Get there at 9 and my truck has been given to another customer. What the f@$k!!! Get your shit together. Either offer a seamless mobile experienfe or dont offer one at all. Your sophmoric effort left me over two hours late in everything I had to do that day. Terrible customer experience.

Danette L.
Clasificación:

fast and friendly

Gabrielle H.
Clasificación:

It was spooky. My wife walked in on someone pooping. We didn't know where to go lots of the uhauls were graffitied and in poor condition but it made for a good story later.

Elena F.
Clasificación:

El cliente no dejó un comentario.

Shalanda C.
Clasificación:

Be more detailed in the pick up process. I got an alert for which truck to get then couldn't find the truck went inside the location which I chose not to do that's why it was all online. The guy was just like what do you need you have to finish the steps, had me push through everything online which also included inspecting the truck. He then gave me the key and told me where to find the truck. It was ok but maybe next time have it more detailed because after passing through everything I was told a different number truck then what was sent the first time.

Karen B.
Clasificación:

The representative was wonderful. I got stuck in front of the storefront because of the recent snowstorm in my personal vehicle and he even offered to help my boys push me out. He was very personable and professional. You should honored to have him as an employee. Thank you so much for the excellent customer service.

Christian M.
Clasificación:

I had my uhaul scheduled for pick up at 8am but apparently 24 hr pick isn't available for that area so why was it an option? Upon pick up as I tried to check in for my vehicle, I got the message I need to wait till 9am for when the store opens and was unable to pick it up. Getting there at 9am, there was a line so I got my vehicle at 9:40am!! I had a schedule for my apartment complex to use their freight elevator at 10:30am to 12:30am. I was very late and could only transport the big items to make up for lost time. I am so disappointed at uhaul and their scheduling process. Not going to that location anymore and I am hesitant to use uhaul again!

AARON L.
Clasificación:

Trailer was locked shut, and the rep said it must be from the previous customer and that they didn't have either keys or bolt cutters. Had to buy a pair at Lowes. Then I was charged for an extra day even though it was dropped off on time.

GLEN S.
Clasificación:

1.) Truck Was Not Checked In - after I dropped it off. They waited an extra day for what ever reason. 2.) I was called and first told the truck was stolen. Then they told me that the truck was broken into. Then they wanted the keys. All of which was turned in the same night I rented it. 3.) All of the above, seems like a huge scam to me. I honestly didn't even need a UHaul my load was so small, but I did it any way thinking "oh 29.99 for the day..." Nope, I don't think I will ever use this location, and in the future will support a local business, not your chain if I can help it. Terrible experience.

Victory G.
Clasificación:

The location I went to the manger there was very helpful and straight forward of how the business operates, very well informed!!

RONALD L.
Clasificación:

El cliente no dejó un comentario.

Rahul P.
Clasificación:

El cliente no dejó un comentario.

DARRYL M.
Clasificación:

I just wish the location was closer to southern metro area.

STEVEN L.
Clasificación:

El cliente no dejó un comentario.

Omar O.
Clasificación:

Amazing customer services, fast checking

Matthew S.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

El cliente no dejó un comentario.

TRANQUILINO A.
Clasificación:

El cliente no dejó un comentario.

CYBILL O.
Clasificación:

U-Haul should not impose drop-off locations on customers. I will think twice about using U-haul in the future. And I understand that it is not the fault of specific locations and businesses which is why my review on the locations is good. But my overall experience with the customer service department was appalling. I asked why I was being asked to return the equipment to a far locations when they were multiple locations close to me, and was told that I returned it to the nearest U-haul location and not the one that was written on my paperwork that I would be charged a fee. When I did not request that location.

Rachel T.
Clasificación:

El cliente no dejó un comentario.

Brian W.
Clasificación:

El cliente no dejó un comentario.

Della R.
Clasificación:

It was difficult to find the location, customer service person who works at the auto shop/U-Haul was extremely rude, unprofessional and just terrible and he did not give clear information on locating rental vehicle which was blocks away, or specific return policy. The business area was hard to get to, lacked parking and was very unsafe. I thought that the truck had been log in as returned following several phone calls with U-Haul an O., but weeks later I received a large bill for mileage, gas, and rental fee; the truck had been broken into, stolen and had a accident in another city. Because I had major conflicts with employee O. I will never use this location again. However, U-Haul supervisor Rick was very professional, concerned and competent in completely resolving my problems he also adjusted and corrected billing.

Brent V.
Clasificación:

El cliente no dejó un comentario.

KEVIN R.
Clasificación:

We opted for the Truck/Share 24/7 and it was not provided. We were there at 8am to get truck and they got in at 9am and said they don't provide that service. The truck was on the street and not cleaned out. We were delayed which caused issue with the movers. Called customer service and they said take it up with Minneapolis Auto Care which they placed the blame on corporate. No compensation was given and we were actually charged more- for dolly and moving blankets which we did not have or request. NOT happy with this service at this location. I am requesting refund for items not charged along with compensation for mileage.

Mary B.
Clasificación:

Take lots of pictures before using the vehicle and after. This location didn't have employees wearing masks as required.

Peter N.
Clasificación:

More prominent U-Haul signage might make the location easier to immediately identify.

Michael B.
Clasificación:

Place was a dump but biggest of a was drop box was not even close to being near given address. Horrible place. Myself and w other drop offs searched for 15 min for drop box. Put me off uhaul in a big way

Alonzo C.
Clasificación:

El cliente no dejó un comentario.

Overedia O.
Clasificación:

When somebody book w a dolly! Make sure you have it And if you don't. Make sure u tell them before they pick it up! Rented the biggest Uhaul for one trip to have to rent again because there was no dolly .... ik right a waste of time but in the end he made he right.

James H.
Clasificación:

El cliente no dejó un comentario.

Nolan M.
Clasificación:

The location was not inviting and difficult to navigate. It was also disappointing to be charged for fuel because we returned it at the level it was given to us. It was marked as full but the tank was slightly less than full which is how we returned it.

Jason P.
Clasificación:

The four wheel dolly I signed up for online was not at the pick-up place.

OMER B.
Clasificación:

Great

Lisa B.
Clasificación:

El cliente no dejó un comentario.

Devon R.
Clasificación:

You guys messed up my moving day it was one thing after another, you call me the day of my furniture appointment and you tell me you don't have the truck I requested, you give me a smaller truck in a different further away Location, then ON TOP of that, when I get to the place, the guy working there tells us "oh yea by the way we don't have ANY equipment that you requested either so yea, we don't have anything" oh yea there's more lol to top it all of he says "make sure you bring it back with the gas it started out with" THE HELL IS WRONG WITH YOU guys! Never again.

Anthony M.
Clasificación:

El cliente no dejó un comentario.

Travis S.
Clasificación:

El cliente no dejó un comentario.

EA E.
Clasificación:

The gentleman who helped was professional and kind. My husband is recovering from knee surgery and he was helping us both. It was easy in and easy drop off.

Jessica S.
Clasificación:

El cliente no dejó un comentario.

Jack P.
Clasificación:

Leo was great and helpful. Uhaul did not come with a lock to use so I had to purchase my own. The inside did have cleaning supplies left in it but overall good experience.

AWIL M.
Clasificación:

Thanks

Maria L.
Clasificación:

El cliente no dejó un comentario.

Beth J.
Clasificación:

Not very clean at all. I never knew this was a Uhaul location. Vehicle was good. When bringing the van back I was unable to locate the person working there. Someone came over from the garage and said they'd look for him but they never came back. I called him too and left a message. I left the key and the gas receipt and left.

Matthew P.
Clasificación:

We had to go to a different location than we booked the reservation, which is fine and has happened to me in the past. But we showed up and it wasnt even an actual uhaul location, it was some random warehouse in Minneapolis and some guy not in a uhaul shirt flagged us down. The cab of the truck was filthy with crumbs and food left behind from the previous user, which is insane given COVID 19. We had to sanitize the inside of hte cab ourselves. Then we were told that location didnt have the dolly or blankets we ordered, so we had to drive to a different uhaul to pick those up (2 trips). Then when we were preparing to load the vehicle onto the vehicle transported, we noticed the chains werent crossed and there was not cable to connect the trailer lights, which is illegal and extremely dangerous. So back to another uhaul (trip 3) to get that. Lastly, along the way to our destination, we had some rain. Went to use the wipers to find that the rubber was nearly entirely gone and they just made it worse. This was a TERRIBLE experience.

Liachar X.
Clasificación:

The gentleman who helped me explained thoroughly on what I needed to do. He was very helpful.

Alexander D.
Clasificación:

The inside of the seating area was a little dirty, but fine for us.

Emily K.
Clasificación:

El cliente no dejó un comentario.

JUSEUWRI J.
Clasificación:

El cliente no dejó un comentario.

Geoffrey B.
Clasificación:

This location had no staff on site for our drop off during listed business hours. I did an online check in and to donate my personal padlock to U-Haul to secure the blankets in the trailer till someone showed up.

Steven T.
Clasificación:

Overcharged! Also Location was closed for over an hour at lunchtime. I was due to pick it up at 12:00 and was closed from 12 to 130 due to prayer.

Wendy C.
Clasificación:

Great service every time!

Bob S.
Clasificación:

El cliente no dejó un comentario.

Michelle W.
Clasificación:

El cliente no dejó un comentario.

Sandra F.
Clasificación:

The truck was not clean' there were 18 blankets taking up space. The truck was not full when I got in it...I put in $13.00 before dropping it off. The passenger lock was gone...I couldn't lock the front cab. The rep did not come out with me to review the vehicle before I took possession.

Jin S.
Clasificación:

See above.

Shannon H.
Clasificación:

El cliente no dejó un comentario.

KEVIN O.
Clasificación:

El cliente no dejó un comentario.

Dave R.
Clasificación:

El cliente no dejó un comentario.

MIchael M.
Clasificación:

All was good

Ryan F.
Clasificación:

You charged me for insurance and I didn't ask to have insurance on it. I also was not told about the gas, the dings all over either. There was also a used coffee cup in the cup holder.

Itor F.
Clasificación:

El cliente no dejó un comentario.

Benjamin H.
Clasificación:

Attendant was late, did not know where the truck was, and did not wear a mask.

Chad S.
Clasificación:

El cliente no dejó un comentario.

Kelly N.
Clasificación:

Always nice people at the counter, easy to check in and get the vehicle. I have rented twice from this location in the last year.

Shehrzad B.
Clasificación:

We arrived for our 1030 pickup reservation and the van was not available to us until after 1100. On top of this, the van wasn't cleaned or inspected between the prior customers and ourselves. Also, the proprietor was unapologetic for holding us up and making us behind for the rest of Our day.

Matthew S.
Clasificación:

When I set the appt, I was told I could drop the rental vehicle at Acorn mini storage. But when I went to drop off the vehicle, my app had Minneapolis Auto Care as the drop off location. When I drove to that location, the parking situation and the key drop off directions were confusing and I had to call customer service for support.The entire drop off process took me nearly an hour to complete.

KHALIIF B.
Clasificación:

El cliente no dejó un comentario.

Tejas S.
Clasificación:

The truck I originally had wasn't being returned on time for the next customer. There should be strict actions for this since we almost had no choice while moving. The truck I got wasn't in the best condition and the side mirrors were non-adjustable making it a safety hazard

Mary Jane B.
Clasificación:

El cliente no dejó un comentario.

BASIL M.
Clasificación:

Long wait time for reserved UHaul van. Van was dirty. Location was difficult to find

MARLAN P.
Clasificación:

The location has parking area full of debris and litter. The entrance to the space is through a loud, dangerous auto body shop with many trip hazards and sharp metal objects.

DAKOTA JAMES M.
Clasificación:

Hard to find. Did not feel safe

Lisa D.
Clasificación:

The person who checked me out was very friendly and helpful. I greatly appreciated it!

Don M.
Clasificación:

El cliente no dejó un comentario.

Olivia A.
Clasificación:

Overall I was satisfied with my experience, but the person working the counter was not wearing a mask. I was uncomfortable with this because we were indoors in close quarters, and there is the state-wide mandate that masks are required in indoor public spaces.

Wendy C.
Clasificación:

Rent often from Minneapolis Auto Care and always get great service. No problems at all and have been renting from them for about 2 years!!

Katherine T.
Clasificación:

El cliente no dejó un comentario.

Daniel K.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

Please make sure truck is ready for customer when picked up—mine still had the hitch attached, leftover from the previous user. In addition to slow computer at front desk, we left 30 min. later than expected.

STEVEN P.
Clasificación:

We had a great experience overall! Just wished the pickup location was closer to our home! They charged us a very low fee for extra mileage which they said they gave us extra mileage since we had to pick up farther away? Drop off location was perfect!

Robert H.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

A gentleman from the location came out unhooked it for me and was very helpful! Email and text communication very helpful.

Makayla R.
Clasificación:

El cliente no dejó un comentario.

Rachel K.
Clasificación:

My pick-up location was changed last minute, even though I booked my reservation a month in advance. Upon arrival to the location, the pick-up process was very confusing, and it didn't appear that the location was open. The equipment I ordered a month before with the reservation wasn't there, so I had to move without it. There were a lot of parts to this process that I expected to be more convenient, intuitive, and organized. Moving is very stressful and I'm sorry to say that my experience with this reservation only made it worse.

Roger C.
Clasificación:

El cliente no dejó un comentario.

DARRON J.
Clasificación:

had to drop off after hours no problems thanks

Kenneth D.
Clasificación:

Couldn't reach location by phone. Contact less dropoff should have been explained in advance and clearer.

Jordan E.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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