The reservation was for 8am and the uhaul place did not open til 9am and then they were 20 minutes late..Tim H.
Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)
Minneapolis, MN 55411
(Between 24th & 26th on N 2nd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.- dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Over charged spent too long to get a rental because none of the vehicles had gas hair grease left in the back of one and ongoing problems will never do business againBrittney W.
I had a great experience. The lobby isn't terribly clean but the trailer was and the employee was very pleasant and helpful.Laura K.
It's a terrible location - no parking in a garbage-filled area Hard to get to. AND we reserved dollies, but when we got there, the employee said, Oh we don't have dollies HERE.-what the hell? Maybe put that on the website when we're picking locations???!!! we had to go to a SECOND location to get them- a location that turns their phones off on weekends so we couldn't call ahead and confirm that THEY had dollies before we wasted MORE time. What the hell?!?! Weekends are when people need them the most right? We had a short window of reserved freight elevator time WASTED driving to TWO locations. THAT SUCKEDKaren J.
El cliente no dejó un comentario.Fidencio M.
El cliente no dejó un comentario.mark K.
El cliente no dejó un comentario.Koral P.
El cliente no dejó un comentario.YASMIN H.
I booked a reservation and it was accepted for one location. Days before pickup my pickup location was changed to nowhere close to my original location.Guy D.
El cliente no dejó un comentario.Samantha O.
The woman at the counter was fantastic. Friendly and helpful during what is a stressful time of moving. This is my second rental from this shop and I would not go anywhere else in Minneapolis.Robert P.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Max B.
El cliente no dejó un comentario.Felicia F.
Truck was poorly maintained. Sounded like it was about to break down.Craig A.
Location and office were in poor condition The equipment and person helping me were both tremendousMarc W.
El cliente no dejó un comentario.Josilynn M.
El cliente no dejó un comentario.Saumitran K.
El cliente no dejó un comentario.Amber Y.
El cliente no dejó un comentario.Jason H.
She was Very nice & Professional Made the rental easy non-stressfulJohn S.
Customer service was great she got me in and outNakita B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Karl A.
El cliente no dejó un comentario.MARTAVIOUS C.
El cliente no dejó un comentario.MICHAEL M.
I had quite a bit of trouble with this rental. I showed up on time for the appointment, but then when I went to complete the rental process, my account told me the location wasn't open yet and I needed to wait (which I confirmed over the phone with a representative). But then once I was able to see someone inside the building, they told me I could have completed the process online. I finally got access for the truck, which was in good condition. I had also had an issue at drop off, where my account was giving me two locations for drop off. I went with the one I had originally requested. And then the morning after i dropped off the truck, I got a call from a UHaul representative at the drop off location, who mentioned that the lock I had been given by the pickup location to use for the truck did not belong to Uhaul, so I had to give him the combination to access the truck bed. All in all, just a pretty confusing situation. I was able to use the truck, but it would have been helpful to have better communication and a more streamlined rental processMackenzie H.
El cliente no dejó un comentario.Johnathan G.
El cliente no dejó un comentario.YASMIN H.
This was the best and easiest process from start to finish. Great service and help. 100% will use again.Rachel S.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Peter M.
Truck was parked in a dip in the parking lot that was filled ankle-deep with muddy water - lock was stuck shut so I had to stand in the water for a long time before I could get it to open. An improvement would be to repair parking lot and/or fix drainage.Alaina E.
El cliente no dejó un comentario.Mark H.
Jamie was professional and wonderful to work with. It's just a bad location in regards to feeling safe for pick upJames P.
The office was not open at the prescribed time and we had to call the person and have them open it. There was little to no organization and the office space was not welcoming. The person who opened the office did not apologize for making us wait. She let us in and then left again for about 10 minutes with no explanation. There were 3-4 customers waiting before it opened. One positive note: when I returned the truck the same person that checked me in was there and she was nice and helpful at that time.Brian K.
El cliente no dejó un comentario.Brant A.
If somehow you do not have dollies that are requested during the electronic application, inform the customer at that time. Gracias Lyntoi B.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Grace S.
The 24/7 online pick up website was down so it took over an hour to get our truck which pushed back our movers. Added extra stress and frustration to an already chaotic move.Luke M.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Andrew A.
Amazing customer serviceYASMIN H.
El cliente no dejó un comentario.Benjamin H.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Tucker H.
Jamie is absolutely amazing she helped me in so many ways but over all she took a lot of stress out of this process and I'm so greatful for her.Aisha A.
Mobile pickup is so difficult and there is no warning of what ID will be needed to complete pickup. Finally went inside and the staff inside the building was great, but the mobile pickup site/portal took way too long and assumed I had documents on me that I wouldn't have while traveling.Victoria F.
amazing! love the location. easy to pick up.MELISSA S.
Super convenient location, quick pickup and drop off process. Front desk person made everything very easy, which is nice when dealing with the stress of moving.Derek H.
amazing customer service!!!!MELISSA S.
El cliente no dejó un comentario.Harlow G.
El cliente no dejó un comentario.Atef D.
Best Customer service!MELISSA S.
Not only did they fabricate the number of miles that I drove, the customer service was some of the worst I have ever had.Darrell P.
El cliente no dejó un comentario.Trevor H.
Service was excellent.James M.
El cliente no dejó un comentario.Toiee R.
The gal who assisted in our truck pick up at this location was super helpful, very friendly!Sue L.
Office is difficult to find, separate from the large parking lot of rental trucks and trailers. Dropped off just before closing time and agent said I'd have my receipt in 5 mins. Middle of next day and having to contact Uhaul to sort this out.Troy S.
I had a 6 am scheduled pickup. The attendant was 40 minutes late. The truck hadn't been checked in the night before so it had not been cleaned, or stocked with the extras (cart, dolly, blankets) etc. the whole exchange was a mess. I don't plan on renting a truck from that location ever again.Ryan H.
El cliente no dejó un comentario.Jacob B.
El cliente no dejó un comentario.Deedra H.
Thee Best Service EVER!! Customer Service was outstanding and Very professional! They flexible and the truck was very clean! I will rent again!Regina T.
Great people, helpful and prompt!Carmen I.
Better signageAlan R.
It should be noted this reservation was originally made at the Batteries R Us location in Hopkins, Minnesota. Your representative, Orlando, was an incredibly poor ambassador for your brand. U haul failed to call me on the 24th to confirm pick up. Upon arriving I was notified that no truck was available. Orlando proceeded to improperly create a new reservation which jacked the price up about $90 dollars from where I booked it originally. While I forget her name, your rep over at the Minneapolis Auto Care center SAVED THE DAY. She corrected Orlando's poor execution of the reservation number change and ensured I also had basic insurance on the u haul truck, which Orlando also failed to confirm with me. I will NEVER be recommending people visit the Batteries R Us location in Hopkins, Orlando's training was sub par and created more problems than fixed them.Michael M.
Fast and easyWayne O.
Fantastic experience overall. Only constructive criticism would be that parking was dicey. All street parking was full for blocks and we ended up having to double park and block the bike lane. They said it was fine but I think they could have directed us to park in their back lot and walk the block and a half from around the corner.Benjamen R.
El cliente no dejó un comentario.Joy B.
Parking was available, but it's a high use street parking situation, arrive at 9am and return after 5pm, to take advantage of open street spaces!Mark P.
It was really weird to have to walk all the way around the block and across the street to N. Washington Ave to find the truck. There is a LOT of traffic (semis) on this road. My truck was not first in the line - it was wedged in between two others so I had to do a very delicate back and forth to get it out, all while semi trucks were roaring by. The truck was dirty with sticky cup holders and smelled of smoke.Constance V.
Hard to find, need better signage. Also didn't text that they didn't have requested dolly blankets If did I could have made arrangements to bring my own.Paula J.
El cliente no dejó un comentario.Sylvan Alexander K.
The truck was still full of clothes, blankets, a two wheel cart. I threw the clothes away and left the cart and blankets in the back. Neighborhood and location is a complete mess. At least rake up all the garbage and mow the lawn by your front door. Geezzze.John L.
El cliente no dejó un comentario.Alexander N.
Ring for service bellWilliam K.
There was so much trash on the premises it was disgusting. The uhaul was parked pinned in behind cement trucks and it took a good 15+ minutes just to find the truck then flag down a staff member to move the cement trucks. There was no 2 wheel dolly in the truck like I had requested, ordered and paid for. Very inconvenient to say the least.Rachel A.
Cab was dirty and not even close to the lotBrendan C.
Signage is horrible! This was a drop off location for me. How hard is it to put a sign for where the key drop is? I never would have found it if I didn't happen to run into someone who pointed us in the right direction. Also parking was very unclear.Philip H.
After having to get a truck in Minneapolis instead of Eau Claire due to lack of availability (not this location's fault, but was extremely disappointing), I tried to unlock the back of the truck to get the key in the morning so that I could get to the location I was moving out of in time for the movers to get there. I could not get the lock off, and the location was not open. We ended up trying to rent a truck at a different location (Brooklyn Park) after calling the support line, and when we got there, they told us that they didn't have any trucks available. They called me once but I missed the call, and they did not leave a voice message explaining this. I had tried calling them again, but they didn't answer before we got to the store and they told us they had no truck. Eventually, we went back to Minneapolis Tire and Auto, where the employee was about to get the lock off with a screwdriver. Ultimately, this whole experience made us about two hours late.ryan Z.
It's close convent the man was really nice that works there I would recommend especially if you are not moving farJAMES B.
El cliente no dejó un comentario.ADAM R.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Jonas S.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.Gavin N.
Fast, easy, friendly service. We had to move our daughter and short time crunch. We were able to get a 10' foot truck, short notice. Price was right, we only needed it for about 2 hours. Thank you so much!!!stacy M.
Not same as a U-Haul Center but was OK for my drop off in downtown Minneapolis in that it was only 1.3 miles from where I unloaded. Customer check-in online is a bit tedious and detailed, but OK. Glad I wasn't taking pictures in -10 degree weather.Kenneth T.
El cliente no dejó un comentario.Makayla P.
Walked in to get a uhaul they lasdyvwas very help and Communicating wellSimone E.
El cliente no dejó un comentario.Miliyna M.
Truck was clean and drove well but A/C non-functional. Probably byproduct of driving south while it's still winter in MN.Samuel V.
El cliente no dejó un comentario.JAMES B.
Nice and very helpful young lady at your service counter. Really felt she went above and beyond as we had a number of questions. ¡Gracias!TERRY D.
This location is in a sketchy part of town - there have been several shootings directly in front of the building - one occurred the night before I picked up the truck. I avoid this part of Minneapolis at all costs.Michael F.