Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)

Rating:

2.0

When I got there, the place opened about 15 minutes late. Once I got my truck, I found that it had about a 1/4 tank of gas. I had hired movers who were waiting for me, so I did not have time to get gas. I had to use a gas can after I got home so we could make it to the new house. Then to top it all off, the items I had ordered online were not available. I don't know why they even ask, then! Or why they use a location like this, that can't fill up the gas tanks! I have used Uhaul many times, and I am grateful they exist, but this was my worst experience by far.

Rating:

1.0

This place is very tough to do business with. Ended up having to do everything myself, because no one helped.

Rating:

3.0

This was bullshit. When scheduling the pickup, whatis the point of picking a pickup location when the item is not there and I have to go ACROSS TOWN and 2 hours later to get it??? This is twice now. Then when I get to the location there's no pads nor dolly, I have to go to ANOTHER LOCATION to get them. And when I get there, I'm told they can not rent just the pads! What the actual fuck???? This was fucking unacceptable. I'm so pissed. I don't think I'll ever use uhaul again to be honest as this was nothing but a pain in the ass.

Rating:

2.0

Burn the place to the ground

Rating:

5.0

Excellent service, thank you so much.

Rating:

3.0

The staff member was courteous and professional. She quickly completed the paperwork, explained the return process and helped to hook up the trailer.

Rating:

3.0

The gas tank was nearly empty upon pickup & I had to fill it right away. I would have appreciated a fuller tank to start.

Rating:

3.0

Buen servicio

Rating:

3.0

Customer service was lacking but at the end of the day, I got what I needed. The only thing that really annoyed me was attempting to call the location but not getting through and having to go there in person to ask a question. Luckily, the trip wasn’t wasted.

Rating:

3.0

You all need 2 workers in that store I had to wait outside in the cold for the employee to come back from where ever she went to jus to get service. This location could use more organization in running this business

Rating:

2.0

Was missing preordered blankets, filled flags tank back to where I found it and was charged more.

Rating:

1.0

The truck was on E when I picked it up from the Washington location also it was not up to par the truck it self was all in general horrible

Rating:

3.0

I paid for a dolly and furniture pads and neither were in the truck

Rating:

2.0

Dirty, sketchy area.

Rating:

5.0

My only comment is I was over charged for the safemove. I was charged $30 when I know I clearly selected the $15 coverage. I have rented uhauls many times.

Rating:

5.0

Only thing that I thought was unacceptable was the receipt at the end of the transactions they were so small I couldn't even read them it would be nice if I could get an email of my last two rentals in a floor mat which I am able to read

Rating:

3.0

Great customer service

Rating:

2.0

The location is poorly lit and hard to find … pulled up and wasn’t sure I was in the correct location. Also it is dirty and overgrown with weeds outside making the location feel sketchy

Rating:

3.0

Location needs helpful signage, particularly for after hour returns. After hours call person (Sandra) very helpful. Impressed.

Rating:

5.0

Nothing at all! Jamie who assisted with the in store rental reservation and process was superb! She had excellent customer service! :)

Rating:

1.0

We should start up by giving me a credit or a partial refund for my truck purchase rental due to the fact that when we arrived at the location to rent a truck the directions and the location of the office was inaccurate the parking lot is on the North end of the block of 2nd Street and Washington yet the office is on 2nd Street on the west side of the block they had trucks parked in the parking lot they had trucks parked on the east and west side of the block and there was nobody in the office in the parking lot that had the label of automotive service which was stated on the website so we had to call a general 1-800 number for U-Haul whoever then contact your vendor who was renting the vehicles to us and find some lady in the office come out and finalize the paperwork and then when I attempted to return your truck on time with the app your servers for producing a server error we're not allow me to return the truck at that time so I was forced to pay another day's rental and why bringing your truck back and first thing in the morning if I've already paid a day's rental on it so that way to get my days resident rental out and leave this truck parked outside of my apartment building and listen to my girlfriend complain that I didn't know what I was doing so when really it was your application that had a syntax error and not allow me to return this truck after hours so I would really like to have part of my $85 returning me this half of that thank you and have a wonderful U-Haul day

Rating:

3.0

In the past, extras in the back of the moving vehicle being rented (such as pads and handcart) are attached somehow, and only by removing the restraints do you get charged extra for using these items. When we check the back of the truck before we left, these items were just sitting in the back of the truck, not attached to anything. We were careful to avoid touching the items, moving around them so as not to indicate we used them. After filling the tank, we returned the truck as we found it, with the items just sitting in the back. Hopefully, I won't be charged for using them. Other than that, everything else was just business as usual.

Rating:

1.0

The truck was making loud sound while driving When I called roadside assistance, I was told that sound was normal. I was suppose to have the care for 23 hours but i returned after a few hours. Charged 71 dollars!

Rating:

5.0

Difficult to find Minneapolis store. Signage very small.

Rating:

5.0

super convenient location. manager is very great!

Rating:

5.0

Jamie is the BEST!!

Rating:

5.0

Thank you!! Good customer service 😉

Rating:

2.0

No one here as usual. Left in parking lot as instructed. He said I would get an email confirmation of trailer being returned. Have never seen it. It would be nice to have them confirm that they received it since there was no provision for me to hand it off to a real person. You can do much better than this. By the way that trailer was very rusty and in need of maintenance.

Rating:

1.0

They over charged me for Uhaul now I owe them $210 when I should only pay for the miles I went over which was $58

Rating:

5.0

Best U-Haul experience I have had

Rating:

1.0

The representative at the desk was wholly unhelpful with pickup and dropoff. Not enough reps there to assist with pickup and to make sure the vehicle had enough gas, no dings/dents before pickup, or to help with dropoff. I showed up to the drop-off location at 5:01 and there was a line of customers at the door waiting to pickup their rentals, but the rep had already left for the day.

Rating:

1.0

The colleague who worked at the 2nd St location told me I had to go to a different location (at Nicolet Ave) to return the boxes I wanted to return and that I would be able to return the truck there as well. When I arrived at the Nicolet Ave location, they said they could take the boxes but not the truck, and that the 2nd St location should have accepted the box return. I had to go back to the 2nd St location and the colleague there spent 10 minutes watching TV (Family Guy) while I waited to return the truck. When I said I couldn’t return the truck at the Nicolet location and her colleagues on 2nd St said I should have been able to return the boxes at Nicolet, she told me they were liars. She was very rude to me and acted like I was inconveniencing her because I asked her to step away from the TV so I could make the return. I would recommend you resolve this issue for the next customer.

Rating:

2.0

Took 30 min to even find the truck. It had only a quarter tank in it when we picked it up and we returned the truck on time at 3pm and my receipt says I brought it back at 5. I was quoted $35 and have to pay $125. You guys suck. I hate you.

Rating:

4.0

Trim the hedges out front so it doesn’t look abondoned😁

Rating:

1.0

I got the truck on Empty put $30 of gas in the tank and still got charged for gas. It took me about 30 minutes to get service as well

Rating:

5.0

Representative was friendly, knowledgeable, and efficient. She made my move easy!

Rating:

5.0

Awesome customer support and easy to pickup and drop off!! No issues!! Thanks Jamie!!

Rating:

2.0

Terrible customer service skills

Rating:

4.0

it was slightly above average

Rating:

4.0

The woman who helped me up front was extremely nice. The only thing that stopped them from getting 5 stars was the cleanliness of their vehicles. Very damaged, graffiti on a lot of them and dusty

Rating:

1.0

Location is awful, trucks are parked on the street between smashed up cars. I was over charged for fuel on the final bill. I have photographs of the fuel level when I collected and returned the truck.

Rating:

1.0

Horrible location! Had to walk around the block to get the truck! All kinds of trash at the front door! Phone number went to private voicemail, not u haul voicemail

Rating:

1.0

Unclear dropp off

Rating:

1.0

Instructions very unclear, not the location I requested

Rating:

5.0

Jamie is the best, and she knows how to take care of her customers.

Rating:

5.0

No improvement needed. Great customer service pleasant & easy to rent. Good location

Rating:

1.0

The check in process was absurd. I did not bring my passport or lease to check out the uhaul, and I was sitting in a bad area off a busy road for an hour trying to get verified. Will not be using U-Haul again. The customer service was rude and not helpful. The woman at the desk was helpful however.

Rating:

3.0

Have a website easy to upload pictures. Wasn't easy to do so.

Rating:

5.0

Provide final charges, rental agreement ect in timely manor. Never received a rental agreement in my email or a final bill. Have to call to get the info :(

Rating:

3.0

Easy parking and self serve check out process.

Rating:

1.0

Poorly lit, unclear drop off area, hard to find the key drop.

Rating:

3.0

I was told there may not be a truck because I made a late reservation. The reservation was made on June 26 for July 26 pickup. At the end truck was found and I was able to pickup

Rating:

1.0

In every way this was a bizarre drop off experience in Minneapolis. They don’t answer their phones. The office door if you manage to find it is locked. The one person I saw that works the location is driving rental trucks around the block and just leaving them anywhere because there is no official U-Haul lot. When I asked if I could get confirmation proving I dropped off the trailer this person said no just drop it off anywhere you see a place and if I didn’t like it I could drop it off at a different U-Haul location. I was strangely comforted seeing several other people wondering around confused as to where the truck they rented was located. This location is so poorly run I took multiple pictures of me dropping the trailer off to prove I actually returned it in case it gets stolen before the even check it in, assuming they actually check it in. I’m not a bit upset about any of this, but grateful to be from Omaha where we rarely have to deal with goofy stuff like this.

Rating:

5.0

The manger working went above and beyond to help me through the process. She deserves a raise!

Rating:

5.0

Great location to rent from always Good customer service 👍

Rating:

1.0

It was not clear where to go to drop off the trailer and there was no one there to assist us despite it being during working hours. We called the number listed on the front door and the person who answered gave very brief, unclear instructions as to what to do. We just parked the trailer where we thought it should go (had to unhook it ourselves) and then went back to the front to call them again. After multiple tries someone picked up and said we were good to go without leaving a contract in the box. I had to call a couple days later to follow up on our receipt. We've rented a couple UHaul trailers in the past couple years and this was the worst experience by far. I would not recommend this location to anyone.

Rating:

5.0

The customer server mgr was so kind and personable. I dont remember her name. Loved her! I felt a little worried about leaving my truck overnight in North while I used the Uhaul, I was relieved to find my truck safe and sound when I returned the next day. The Uhaul was great, dolly was available. No complaints.

Rating:

3.0

Was difficult to find where to park the truck, after hours. The front door (where a map app takes you) is not where the parking lot is to return the truck.

Rating:

5.0

They do a fantastic job & Always make sure your Uhaul rentals are smooth

Rating:

5.0

Super quick and easy. The on-site staff was very helpful and kind. Will use again and recommend!

Rating:

5.0

Best Uhaul bar none.

Rating:

5.0

Drop off was exceptional