Friendlieness of staff.
Robert M
Customer Reviews for Mini Storage of Magnolia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude Lady prejudice!
Christie FNo one gave us any information on the truck. It raind as we were traveling and the truck leaks. All of our things got wet. I was not happy.
Derrick HGreat customer service.
ashley hVery helpful, great service!
Gregory HGood receptionist Very informative & helpful
THOMAS BThe customer service was great. The young lady was very professional and polite. She answered any questions I had. Thank you
Rosalind HWas very helpful with my concerns and witnessed the faulty problems with the truck and fixed it by giving me some money back on a $533 rental with a dangerous cargo door.
Kristi JBacked up the truck for me, was not to good at that lol. Thanks again.
Dan KUhauls trucks need to be 4 wheel drive
KRISTINA JStop change me more then I pay at rental place
Robert IReturning the the truck was just as easy as starting the application, easy and expedient.
Leslie DCannot comment on the destination location as it was a storage unit property with a property office that showed signage that it was open on a Saturday afternoon but in fact was not. It was just a key drop. No instructions or anything about how to handle the return.
Brad SThe truck still had trash (paper, mail, food, and food containers) and dirt from the previous renter, and did not have a fuel tank of fuel. It would be nice to rent a clean vehicle and have a full truck when you pick it up. The online process was cumbersome and took longer than I expected. Delayed me for approximately 30 mins.
Marc JMake sure the equipment the customer orders is in the truck
Emmanuel DThe sales person was friendly and welcoming. It was a very easy process
Janet RCustomer service did not transfer my appliance dolly. I had to change my reservation to go completely out of my way for pickup. Horrible experience with UHAUL! Not necessarily the pickup or dropoff locations fault. I am throughly upset about my experience and would have rather used a trailer to move my belongings. The truck itself would not stay on the road. The front end was COMPLETELY wore out. I was nervous to even drive it.
ASHLEY DThe person behind the counter was sullen and not wanting to do anything. I loaded up my own trailer while she watched!
Brett JI was told that due to availability of the 10’ truck I ordered I would get a 15’ truck at the same price as the 10’ but I was charged the for the price of a 15’ truck.
Joyce CThe trailer door wouldn’t open all the way and it was very bouncy loaded and empty and it swayed from side to side both loaded and unloaded.
MacKenzie AIt would have been really helpful if the truck could have been delivered to the Fordyce location.
Phoebe CIt was a Sunday and the posted signs and cameras made me feel comfortable leaving a super mover with a close to 20 foot transport attached and not worried if it was safe and secure!
Emmett MParking availability at drop off location
Nicole LMy receite shows $0.00 total charge when I was charged $149 plus deposit rental of $60 and was told she didn't have record of it even though I showed her contract paper and then called number she gave me and told it be mailed to me .. very unprofessional and non caring
Tiffany KWhen I returned the truck, the office was closed for some reason so I didn't get to speak to anybody HOW CONVENIENT!!!
CURTIS DThe uhaul had an unpleasant smell like a skunk and had a a faulty windshield.
Cindy MThe young lady that helped me actually was extra helpful and taught me how hook up and unhook the trailer since it was my first time.
Rita MThe trailer I rented was damaged in the right front corner and leaked water onto the floor. I had 2 boxes get wet.
ken cGreat service
Louis JExcellent service - probably because the headquarters in Little Rock was not involved.
MICHAEL SThe check in option on Saturday is horrible! I was under the impression that all I would need to do is get a code texted on Saturday to pick up the truck key. It was a long ordeal of getting verification and copy of license and a picture which could have been all done prior to picking up the truck. Worst experience I’ve ever had trying to pick up something already reserved. U-Haul definitely needs to work on this check in process!
Clayton WProvide quality windshield wipers. Much money as y'all make, I know y'all can afford Rain X wiper blades. Ran into a storm during a 3hr drive & I didn't know if I needed to be afraid of the storm, the squeaking blades scratching the windshield, or if the right blade was going to fly off altogether. Smh
Erica CI left over a forth of a tank of gas more than when I get it. They still charged 10.40.
CATHY LThis will be our 'go-to' uHaul location now for all our needs. It was a great experience working with Clifton, who owns this location.
Janie WMakayla is very helpful and nice
Mae TSpeed limits on trailers needs to be updated to reflect current highway speed limits. 55 mph is fine for local highways but the current speed limit on Arkansas interstates is 75. It would be nice to know the trailer can handle those speeds. Love the location! Love the service!!! Love everything about the experience!
steve tClerk was extremely nice but being a newbie it would be nice to do a quick walk through with how the back of the truck works. Truck itself ran great.
RUTH CNothing
Bennett SNo convenient drop off area. I had to move things myself to find a spot to offload this trailer.
FELICITY AThe person in charge of this location was very helpful. I do not know her name, but she gets my highest recommendation.
Kim SFirst day I wanted truck, location was closed for personal reasons. Second day, I was told no problem picking truck up after hours. Problem, no GPS there and had to wait until next day. Rained all day and truck interior leaked and some items were soaked.
Samuel HGreat customer service clean business
callie sGive the girl that works there a rasie!!!
Jason Ptruck exterior was dirty/muddy, inside was dusty, sliding door was very hard to open and close, truck had excessive wind noise around windows the bed had not been swept the worst truck i have ever rented from u-haul.
RUSSELL hIt would of been more confident if I got the size truck I asked for,but overall it was a good experience. Thanks Dawn
Dawn SFriendly service and the truck was in great condition!
Melody M