Comentarios del cliente para Mini Storage Mt Vernon Burlington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mini Storage Mt Vernon Burlington

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Gary i. en

Grado:

I think it would help if staff would do a walk around with customers. The van I rented had a huge scrape below the passenger door. I asked staff to take a look as I didn't want to be charged for damage I didn't do. And staff did take a look and noted the damage

matthew m. en

Grado:

El cliente no dejó un comentario.

Deborah I. en

Grado:

When a customer submits a reservation request for a particular piece of equipment to be picked up at a specified time and place, and U-Haul provides a confirmation number for that request, DO NOT change the time and place of pickup to a dealer 40 miles away the day before!!!

David S. en

Grado:

The game the rental person played with the gas tank levels was pretty underhanded and sneaky. I drove the truck exactly FIVE MILES on a local pickup/delivery. The rental person said the gas level showed "five-eighths of a tank, so there's plenty of gas - don't worry about it." I didn't, even though the gauge showed slightly below that line when I drove it away. He was too busy to print the receipt when I turned in the truck, and said he'd email it to me. I was fine with that. When I got my receipt, I'd been charged for a GALLON AND A HALF of gas! In FIVE MILES?? That's underhanded and abusive!

Sarah H. en

Grado:

The truck cab smelled horrible and the window crank was broken but I was able to move.

Terry A. en

Grado:

Online check-in app wasn't working. Location was closed. Left keys and called location to assist - which they did very well. On side note, tried to use online app. Too many challenges to share. Very frustrating...as was assisted process. Spend more resources on making your online app better

Beverly S. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Ki K. en

Grado:

Thank you

Patrick D. en

Grado:

El cliente no dejó un comentario.

Haelyi H. en

Grado:

The gentleman helping me was fantastic! He was super helpful with my questions, and thorough with explaining all the details of the rental. When I set up the rental, I got the times mixed up. The customer service guy went above and beyond to help me find another truck. It all worked out. I’d recommend this location based on the quality customer service alone. The windshield needs a good cleaning.

Mark W. en

Grado:

El cliente no dejó un comentario.

Joy S. en

Grado:

Third time I've rented here from Johnathan. He's the best!

Brian M. en

Grado:

The truck was/is in need of maintenance. It was missing and running rough the entire trip. A couple of times was concerned that it wouldn't make the complete trip.

Steven S. en

Grado:

Very professional.

Brian C. en

Grado:

El cliente no dejó un comentario.

MIKE H. en

Grado:

Very quick and easy drop off. Also, woman at the 888 number was super helpful. Texting me the address for the drop off location

MARY M. en

Grado:

He did a fantastic job helping me

Robert S. en

Grado:

great service

peter h. en

Grado:

Everything was ready to go and in great shape. The people were very helpful and made the process easier than it appeared to be when you read it online. 2 suggestions 1.less email communication. I was getting some almost everyday and they seemed to have different instruction on pickup location. 2. I was confused about where to pick up the vehicle. Email gave me 2 different locations on eac email.

mel h. en

Grado:

El cliente no dejó un comentario.

steve j. en

Grado:

Excellent.

Stan B. en

Grado:

When the corporate computer problems inconvenience a customer, you should communicate that down the line to the drop off location. The customer should not be inconvenienced by corporate headquarters inefficiency.

patricia b. en

Grado:

El cliente no dejó un comentario.

Don L. en

Grado:

Well done.

Todd S. en

Grado:

Everything was great. Always friendly efficient service here & very clean, well maintained vehicles.

Morris S. en

Grado:

Have the truck at the proper location as specified not 50 miles away.

YURI K. en

Grado:

El cliente no dejó un comentario.

Lenny M. en

Grado:

These guys were great, everything worked perfect and the help was excellent on both pick up and delivery

Lisa M. en

Grado:

Excellent customer service at both pick up and drop off. Fast, friendly and easy to understand. Explained things with detail. I will most definitely recommend

LINDSAY P. en

Grado:

El cliente no dejó un comentario.