Comentarios del cliente para Mini Storage Mt Vernon Burlington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Mini Storage Mt Vernon Burlington

Grado total:

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Jody M. en

Grado:

El cliente no dejó un comentario.

Gregg W. en

Grado:

Lower mileage rates on weekends. Have the gas tank full when truck is picked up so customers don't have to worry about getting gas as soon as they leave your lot.

Peggy V. en

Grado:

Very nice, clean, easy to access

Lacie B. en

Grado:

El cliente no dejó un comentario.

Jason T. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

The parking area for returning the truck was large and easy to maneuver in.

Davina F. en

Grado:

El cliente no dejó un comentario.

Derick B. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

El cliente no dejó un comentario.

Janie R. en

Grado:

Super focused on the customer!!

Roy B. en

Grado:

Please, Check that the window hand crank KNOB, doesn't pop off while rolling the window Up or Down. It popped off several times. Thank you

Deanna R. en

Grado:

El cliente no dejó un comentario.

Steve J C. en

Grado:

Website kept freezing up

Gary I. en

Grado:

I think it would help if staff would do a walk around with customers. The van I rented had a huge scrape below the passenger door. I asked staff to take a look as I didn't want to be charged for damage I didn't do. And staff did take a look and noted the damage

matthew M. en

Grado:

El cliente no dejó un comentario.

Deborah I. en

Grado:

When a customer submits a reservation request for a particular piece of equipment to be picked up at a specified time and place, and U-Haul provides a confirmation number for that request, DO NOT change the time and place of pickup to a dealer 40 miles away the day before!!!

David S. en

Grado:

The game the rental person played with the gas tank levels was pretty underhanded and sneaky. I drove the truck exactly FIVE MILES on a local pickup/delivery. The rental person said the gas level showed "five-eighths of a tank, so there's plenty of gas - don't worry about it." I didn't, even though the gauge showed slightly below that line when I drove it away. He was too busy to print the receipt when I turned in the truck, and said he'd email it to me. I was fine with that. When I got my receipt, I'd been charged for a GALLON AND A HALF of gas! In FIVE MILES?? That's underhanded and abusive!

Sarah H. en

Grado:

The truck cab smelled horrible and the window crank was broken but I was able to move.

Terry A. en

Grado:

Online check-in app wasn't working. Location was closed. Left keys and called location to assist - which they did very well. On side note, tried to use online app. Too many challenges to share. Very frustrating...as was assisted process. Spend more resources on making your online app better

Beverly S. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Ki K. en

Grado:

Thank you

Patrick D. en

Grado:

El cliente no dejó un comentario.

Haelyi H. en

Grado:

The gentleman helping me was fantastic! He was super helpful with my questions, and thorough with explaining all the details of the rental. When I set up the rental, I got the times mixed up. The customer service guy went above and beyond to help me find another truck. It all worked out. I’d recommend this location based on the quality customer service alone. The windshield needs a good cleaning.

Mark W. en

Grado:

El cliente no dejó un comentario.

Joy S. en

Grado:

Third time I've rented here from Johnathan. He's the best!

Brian M. en

Grado:

The truck was/is in need of maintenance. It was missing and running rough the entire trip. A couple of times was concerned that it wouldn't make the complete trip.

Steven S. en

Grado:

Very professional.

Brian C. en

Grado:

El cliente no dejó un comentario.

MIKE H. en

Grado:

Very quick and easy drop off. Also, woman at the 888 number was super helpful. Texting me the address for the drop off location

MARY M. en

Grado:

He did a fantastic job helping me

Robert S. en

Grado:

great service

peter H. en

Grado:

Everything was ready to go and in great shape. The people were very helpful and made the process easier than it appeared to be when you read it online. 2 suggestions 1.less email communication. I was getting some almost everyday and they seemed to have different instruction on pickup location. 2. I was confused about where to pick up the vehicle. Email gave me 2 different locations on eac email.

mel H. en

Grado:

El cliente no dejó un comentario.

steve J. en

Grado:

Excellent.

Stan B. en

Grado:

When the corporate computer problems inconvenience a customer, you should communicate that down the line to the drop off location. The customer should not be inconvenienced by corporate headquarters inefficiency.

patricia B. en

Grado:

El cliente no dejó un comentario.

Don L. en

Grado:

Well done.

Todd S. en

Grado:

Everything was great. Always friendly efficient service here & very clean, well maintained vehicles.

Morris S. en

Grado:

Have the truck at the proper location as specified not 50 miles away.

YURI K. en

Grado:

El cliente no dejó un comentario.

Lenny M. en

Grado:

These guys were great, everything worked perfect and the help was excellent on both pick up and delivery

Lisa M. en

Grado:

Excellent customer service at both pick up and drop off. Fast, friendly and easy to understand. Explained things with detail. I will most definitely recommend

LINDSAY P. en

Grado:

Fast, knowledgeable and very helpful!

JOSEPH L. en

Grado:

John was excellent. He went above and beyond to make the experience great! I will always be a U-Haul customer and will always use his location.

Francis G. en

Grado:

Nothing, everything was great. Fast, friendly and professional treatment.

sarah D. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

chris V. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Manager was super helpful and professional. I’ll be a return customer

Anne B. en

Grado:

Thank you for adjusting my pickup day. It meant I could get the job done ahead of schedule.

Derek G. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

El cliente no dejó un comentario.

Gary G. en

Grado:

Very professional and in formative. Clean uncluttered office and yard. Provide good information and recommendations. Would return there with out hesitation.

DWIGHT B. en

Grado:

El cliente no dejó un comentario.

KATHY B. en

Grado:

El cliente no dejó un comentario.

Bob N. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Thomas N. en

Grado:

John was extremely helpful and accommodating. Explained everything in great detail and provided a truck which performed very well.

Chad O. en

Grado:

I cannot remember the name of the employee who helped me out, so hopefully you have a record of it in the system, because he deserves a lot of credit. He was very thorough and helpful, explained everything perfectly. Could not have had a better experience at U-Haul, and most of it was thanks to his customer service.

Stephanie R. en

Grado:

Dropped key off in box

JACOB M. en

Grado:

Horrible experience with uhaul.

Marilyn W. en

Grado:

El cliente no dejó un comentario.

BUDDY R. en

Grado:

Very nice van and good company

Joette L. en

Grado:

El cliente no dejó un comentario.

Ernest L. en

Grado:

Very accomidating, Great welcome and service...

JULIE B. en

Grado:

Wonderful customer service.

DALE B. en

Grado:

El cliente no dejó un comentario.

ROGER S. en

Grado:

Friendly and efficient service

MARIE C. en

Grado:

Awesome service!

Jeremy M. en

Grado:

El cliente no dejó un comentario.

Sharon F. en

Grado:

Both the assistant manager and the man on duty on Sun. 12/3/17 bent over backwards to help my move go smoothly. They were professional and extremely kind and helpful. Excellent customer service from both of them. Thank you.

Judy S. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

WILLIAM F. en

Grado:

Super friendly help! Will definitely return to this location for future needs!!

Bret M. en

Grado:

El cliente no dejó un comentario.

jules F. en

Grado:

Informative, friendly & professional front desk team. The truck was very clean & comfortable. Everything was done with expert service. Thanks!

James C. en

Grado:

Truck was ready, clean and got the job done. Could seriously use a tire balance though. Will use this location again. Has never let me down.

mel H. en

Grado:

Joe was very easy to work with

Will V. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Ronda M. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Roxanne W. en

Grado:

El cliente no dejó un comentario.

Melvin C. en

Grado:

Thankfully, we were able to get a 17' trailer on Labor Day weekend. My husband booked it through the app but upon arriving to pick it up on Sunday when the lot was closed the attendant did not leave the keys in the truck. Luckily there was a different employee (lot cleaner?) was able to awaken the attendant, who lives on site, and get the keys. The follow through was not acceptable.

CLIFF M. en

Grado:

Maintenance issue--The driver's door hinge single remaining locking nut came off and I re-tightened it. THERE IS STILL A MISSING NUT THAT NEEDS TO BE ADDED.

SCOTT D. en

Grado:

The truck was vacuumed but several service indicator lights were on. The truck was scratched up all over and was very old. I would use uhaul, but not from this location.

henry B. en

Grado:

El cliente no dejó un comentario.

Steve M. en

Grado:

El cliente no dejó un comentario.

Sara M. en

Grado:

Employee was very helpful in making sure I wasn't charged for the blankets I never received

Larry K. en

Grado:

El cliente no dejó un comentario.

Maegan B. en

Grado:

El cliente no dejó un comentario.

Allen H. en

Grado:

Jon was very helpful!

Alana B. en

Grado:

El cliente no dejó un comentario.

Loretta M. en

Grado:

Very helpful and personable person helping us at the rental site. Pleasant experience picking up and returning, with a dependable truck for our hauling needs. Couldn't ask for more.

Robert B. en

Grado:

How about a walk around with a heads up on the automatic "Tow/Haul" gear engaged. I drove less than 2 miles before realizing it was engaged. And, I did not see how to turn it off right away. The light was on the dash so I looked for the "off" switch and did not find it until I stopped. Small inconvenience but easy to overcome.

clifford H. en

Grado:

El cliente no dejó un comentario.

JEFFREY R. en

Grado:

El cliente no dejó un comentario.

CRAIG R. en

Grado:

El cliente no dejó un comentario.