Office closed, dropped key on box. Thank you.Mark D.
Customer Reviews for Mini Storage Depot Grandville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Eric V.
El cliente no dejó un comentario.Taylor J.
Angela was super helpful!Dawn H.
Don't promise customers a truck if there isn't one available! Our original pick up location was Richters Self Storage. There was no truck for us there even though we reserved one online. We had to go to another location, making us late and causing a lot of stress.Eric N.
I rent from uhaul several times a year as I do pop up markets for my retail store. This was not the truck that I reserved and the location didn't have another available that fit what I had reserved. This ended up being a huge expense (due to gas difference). It also was much more cumbersome to drive and park, it also was too large to fit in the area I was bring my goods to. Overall this made for a bad experience!Heather D.
El cliente no dejó un comentario.Gary H.
Everything was good! Just sell your boxes for a little cheaper holy smokes!Philip F.
El cliente no dejó un comentario.Cody H.
El cliente no dejó un comentario.EILEEN MARIE S.
El cliente no dejó un comentario.Erik K.
El cliente no dejó un comentario.Derek G.
To start with, this was not supposed to be my pick up location. The truck was supposed to be at boxer storage in Allendale. So I had to drive a extra 20 miles. Then uhaul charged me extra money for mileage when it was their fault.Christopher K.
El cliente no dejó un comentario.Rebecca B.
Tell people ahead of time that the alternate contacts will have to be available the moment of inscription. I wrote my alternate contacts and had to add 2 more, not knowing that they would be called or corroborated that second. It was highly stressful and time and energy could be saved.Alondra P.
El cliente no dejó un comentario.SARAH A.
The girls at this location are great.Dave M.
The exact location to park the truck could be marked indicated.Caleb B.
El cliente no dejó un comentario.DEBRA ANN H.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Marge W.
The app is atrocious. When trying to order a truck, the price was so random for each search that it was like a puzzle to find the right truck/location. For example, if I type Allendale, MI for pickup, I will get a completely different price and deals then if I were to type in the zip code of Allendale. It was the same way for the drop off location too. And when I try to confirm anything on the app for pickup or drop-off, the buttons don't work so I have to go to the browser and start over. Had to sit in the parking lot for 30 minutes after pickup time just to confirm my identity with a representative. Fix the app please.Jacob S.
El cliente no dejó un comentario.Bianca B.
I did not receive my contract initially - which created some issues with refueling and returning the truck. Also, the truck had a good 2 feet of snow on it when I came to pick it up. That was an unexpected challenge to deal with. Otherwise, it ran well and did the job.Christopher C.
This locations lot and facility were both in astonishing condition. Well organized, quick service, very clean truck/pads. Furthermore, the employee was helpful and friendly. A pleasant experience, would recommend.Bryce S.
El cliente no dejó un comentario.NIKOLIS DANIEL E.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Glenn T.
Clean and newer facility. Helpful staff.Kelly A.
Very friendly and nice.Kathryn W.
The process was fairly smooth although the internet for setting up rental on office computer was slow. Otherwise truck rental went well.Eric G.
The truck was old and dirty inside. The customer service was was so kind and helpful though.Kristi F.
Thank goodness that Crystal was there. She was very informative and helpful for being a dealer. We tired to do the mobile online check in option, but the Uhaul servers were taking forever and we wanted to get on the road. The vehicle was clean, but has seen better days. The brakes were questionable and the starter/battery barely started. The photos when confirming the vehicle were for sure from when it was new, it is not that anymore. We want to do the mobile check in again to avoid lines or wait, but seems like the process is still new for Uhaul.Kaley H.
Customer service was very good. She was very kind and helpful.Elizabeth B.
Very please with the service over all...! I do recommend U-HAUL to anyone...! Thanks again...! Mejias..!Edwin M.
I called to ask if I could drop it off at this location instead of where I originally selected, because my car was there. I was told it would be ok and just a $40 late fee plus 40 cents a mile over 190 miles. I bring it back fully fueled and cleaned out, and was charged over $280. Management said that it's 99 cents on Fridays, which I was NEVER told at all. I honestly feel cheated and downright misled by U haul. FFS my original charge was $180. An extra day cost $283? Please.Peter S.
Great service. Friendly and helpful. Above averageKATIE P.
the lady that helped me was wonderful and friendly.Sean H.
El cliente no dejó un comentario.Briana S.
Unclear on the pricing. Forgot the dolly that we needed for the whole day.Kody D.
Nothing. Perfect customer service.Jeff B.
People were friendly price was fair it was a very smooth transaction. Graciastim W.
El cliente no dejó un comentario.Claudia A.
This truck did not seem â€˜road safe'. Rickety & Old! Yuck!!Gina H.
El cliente no dejó un comentario.phillip D.
Customer service was a joke. Tried to charge for gas when charges one applicable at all. Completely unacceptable.Dan M.
Our only concern was that we reserved a 20' truck and were given a 26' truck. My husband was nervous driving such a big truck, but it was easier than he thought. So thanks!Joe W.
The clerk had already closed the computer at 6p and we arrived at 6:01 and was very helpful. Took our paperwork and stated he would take care of it tomorrow morning.michelle M.
El cliente no dejó un comentario.Gene R.
IT TOOK TWICE AS LONG TO CHECK IN AS I WAS TOLD IT WOULD BE. HOWEVER I NEED TO GIVE THIS LOCATION SOME SLACK. THEY ARE JUST GETTING STARTED AND NEED TIME TO LEARN THE SYSTEM.Luann H.