Customer Reviews for Mini Sensations Towing & Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

2.0

They gave me a QR code to use after hours so I wouldn’t be charged at my drop off time and that did not work and they charged me anyways I will wait for the final bill and if that 20 is on there I will dispute

Rating:

2.0

Like a hippie joint.

Rating:

4.0

Very helpful, great service , and very friendly

Rating:

1.0

Terrible customer service and slow. Took longer to drop my trailer than to pick up. Pick another location.

Rating:

1.0

They hooked up the car hauler and left it unlatched, I unfortunately didn’t go behind and check their work, so the hauler came loose and dented the back of my new jeep.

Rating:

5.0

It would be nice if I had a dolly on the uhaul for heavy item

Rating:

3.0

Make the Q R code user friendly. I never got the code sent to me.

Rating:

5.0

Everyone was great and everything went smoothly!!

Rating:

5.0

Although there was a mix up with the reservation in the beginning, it was remedied quickly. The customer service I received was above and beyond, and it was a pleasure giving them my business at Mini Sensations.

Rating:

2.0

The back of truck inside had paper chuncks and I've tubes and medical stuff on floor had to sweep and clean be I could load it.in the cab the center console was covered with spilt coffee

Rating:

3.0

The people were great. As far as equipment, dirty, pour maintenance and the fuel economy was well below what it should have been for only having 67500 miles. Felt the unit was way over priced. Spent danm near $400 on fuel for 570 miles running with no cargo. Booked it because it was all there was giving my location. Not happy with the cost.

Rating:

5.0

The was that I did not get a printed copy of the contract.

Rating:

5.0

Great service. Very friendly and helpful. Will use again.

Rating:

2.0

Somehow, the damage waiver got added to my rental and cosy me an extra $14. I'm pretty pissed about that. Pretty sure it was when I had to have the guy at the office check my van out to me because the app wouldn't work. Pretty crappy company all the way around.

Rating:

5.0

Is she with the second truck that we rented at the same time when we returned.

Rating:

2.0

Issue with overcharged in Gas when left the same amount in it that was there when we got it. Also overcharge in accident when there was none

Rating:

4.0

Although it did what i needed it to do, $57 bucks for a tow dolly for the 4.5-5hrs i used it is a bit much.

Rating:

1.0

Clean the uhaul truck in advance before the customer arrives to pick up the uhaul truck.

Rating:

5.0

Very nice gentleman that run the place.

Rating:

5.0

Great experience overall

Rating:

3.0

They hit my checking account 3 times for 94.11 for in town rental.

Rating:

2.0

They did not have the truck we had reserved and had to be given a bigger truck which took twice as much money to move.

Rating:

5.0

Very good service and the employee was very polite. I recommend using this business

Rating:

5.0

Very helpful and nice

Rating:

1.0

They had my rental, they hooked it up so in effect they did what I needed them to do. Just kinda rough around the edges is all. Not the best experience.

Rating:

5.0

All i did was the mobile drop off where I didn't have any human contact. Since the mobile drop off didn't work they didn't charge us. Super easy to drop off into the orange key box.

Rating:

2.0

They charged me an extra 58.00 for no reason

Rating:

1.0

The person running this location was not there when I arrived and we had to call U-Haul to get him to come over. When he arrived, he jumped out of his truck, gave me the keys, pointed out the truck, told me it had a great a/c, and left. The dolly and pads I ordered were not there.

Rating:

3.0

I give them a lot of credit. When the original location I was supposed to get my truck from (Uno Mac) wasn't even open they helped me get a truck. They did what they could to help fulfill my moving requirements. The reasons I gave them lower marks was due to making me drive to another town in order to get a furniture mover causing me to get an overage charge for mileage as well as the location itself was pretty nasty inside.

Rating:

2.0

Not their main business. Pointed out the trailer and it was hook it up myself. Trailer was clean and fit the bill. Just not a typical UHAUL dealer.

Rating:

2.0

Needs to be more professional in the counter area. Four gentlemen behind the counter and only one working. information given the previous day had to be redone,

Rating:

1.0

The employee was 40 minutes late so it delayed our move. There was one Uhaul trailer and one Uhaul truck available. The truck had a flat tire and our trailer was missing the extension for the lights. We had to drive to autozone to purchase our own extension because we were already so late because of the Uhaul location. We couldn’t wait for them to find an extension because the facility was so messy they couldn’t find anything for us.

Rating:

3.0

Need a jack to unhook trailer. Not helpful

Rating:

3.0

Continue the level of professionalism

Rating:

3.0

Back of truck was a little dirty on the inside. Over all, pretty clean otherwise. Pictures to view of the damage to truck was all blurry. Not sure how you can fix that.

Rating:

1.0

When I arrived no one was at the location. The building looked abandoned all the doors were locked. I called the number I was given and got someone in a wrecker 45 miles away from my location. He told me that they (whoever they is) must be at lunch. This was 11:30 am by the way. When someone finally arrived at 12:00 it was a dirty young man of about 24 years of age who told me and I quote him. ( I don't know nothin about no U-haul) Then a young girl shows up and she is maybe 20 years old and knows nothing about how to complete the rental contract even though I had completed everything online. After I had to walk this young lady through the rental process she told me I could go ahead and hook up the trailer myself. Seriously I have to hook up trailer myself???? I will never ever rent another U-Haul through this location again.

Rating:

1.0

There was nobody present at our appointment time. We had to make multiple calls to get them to come in and we were about 90 minutes late getting our truck. The truck was filthy, and the steering and brakes were awful. Additionally, the blankets I paid for were not available. Please refund the blanket charges. Horrible experience.

Rating:

1.0

The drop off center took 3 days to check my truck in which held my deposit up even longer. That is not good for the customer.

Rating:

3.0

I paid one amount when I rented the uhaul and then I get a final invoice for 43.00 dollars more what the heck?

Rating:

1.0

Find another location for Uhaul rentals.

Rating:

1.0

Make sure that when a customer has a pick up time to get the truck, to see that the business is actually open when they say they are. They were suppose to open at 8:00 am as stated on door but did not show up until 11:00 am. Didn’t get everything moved for the time loss to move.

Rating:

1.0

Took to 1 hour of my time

Rating:

1.0

I was there for about 45 minutes trying to get the application process done.

Rating:

1.0

Place was ruined down and didnt even look like there was a business there. Never would of had any clue that this old junky place was a UHaul rental site if I didnt get lucky and catch a glimpse of the 1 and only UHaul they had as I was driving by!!

Rating:

5.0

Nothing

Rating:

2.0

The truck that was assigned to me, wasn’t there I had to wait for someone to come fix it. It took them like 30 minutes to get to the location once I was there he had no clue what he was doing so that took another hour. It was very unorganized.. I was also charged way more than what the ad showed so when I asked he said it was a deposit that I would receive back, that was false I didn’t receive anyhink back.

Rating:

2.0

Actually the drop off address did not exist

Rating:

2.0

Could not find a sign identifying that this was the place to go. It was on a Sunday so they were closed. All the offices where the other trucks were parked were empty and for sale so I was felt uncomfortable leaving the truck there. Then I had to do the entire checkout procedure by iPhone and it originally would not take my information. I was never informed in advance that this would be the procedure. It was tedious and required me to take and submit pictures. It's a good think I had an iPhone that worked. It was a bad experience overall.

Rating:

2.0

I know this is late months later but I pre paid for the truck and car hauler and was charged an extra fee from the pickup location. I told the man I prepaid but he still asked for my credit card and an extra fee was charged from his location. Why?

Rating:

2.0

U-Haul trailer was fine. Rental facility was dirty. Agent was on the phone with a personal call during check-in.

Rating:

5.0

The truck needed to be washed that's all. It was really dusty.

Rating:

1.0

I was told I could drop off truck in New Madrid and it caused a huge extra charge to be debited from my account for dropping at the wrong location. Larry Davis in Springfield MO (I believe transportation division) took care of the problem promptly and funds were credited back to my account the same day. He was very nice to me.

Rating:

5.0

I made a report that the trailer I rented leaks when it rain

Rating:

3.0

The truck was not clean inside. Who ever rented it last did not clean the interior. Soda was spilled and not cleaned up. They had what we needed. Plus they came in on a Sunday so we could get it.

Rating:

2.0

The location was not open. The box said to drop off the key but keep the contract in case we needed to talk to someone. I received a receipt this morning for gas and fill up fee. We returned the truck with more gas than when we rented it. I would like a refund of those 2 fees. Approximately $52