Good employee
Charles M
Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Easy to deal with. Will do business again with this U-Haul agent
Scott OTruck drove terribly. Very rough ride and steering was wonky.
Joan DThe representative is knowledgeable and helpful
Robert WNothing at all. Everything was great 👍
Morgan HIan went above and beyond. Knowledgeable and very kind!
Stephanie LVery nice people but trailer was covered in broken glass which was not apparent because of snow. Was reimbursed and given directions to another location.
Richard SEverything was very smooth. The people there were very friendly and professional.
michael aThe trailer did not have a tongue jack. Lifting that kind of weight is dangerous for anyone to have to handle. All trailers should come with a tongue jack to not only prevent injury but to also keep the trailer from rolling.
Erin JMy only complaint is the self check in on returns is long. It takes me on much time. Why should I have to do that ? It is U-Haul responsibility! Don’t take up my time doing it!
Robert WNothing I can think of.
michael wOutstanding job!!
RANDY VIt is in the middle of nowhere, a gravel lot, phone number to call on door. Only one person on site. He was friendly and helpful though very busy.
Ronald WMake trucks available here
Robert WTheir customer service guy hooked up the trailer and detached when it was returned. Friendly service thanks!
Patrick HIan was cool and very helpful to me, trying to get my trailer lights working correctly. He definitely went above and beyond what I expected. Thank you sir.
James CVery good experience renting from this location. The customer rep was very friendly, knowledgeable and helpful. This location is definitely at the top of my list for any of my future rental needs.
travis gThe keys were not in the right box if Noone would have been there I wouldn't have been able to get the keys.
ERNESTO EI actually dropped off in Collinsville instead. I pulled in to the wrong location because it isn’t marked well. The employee there was very helpful, though, and helped me get where I needed to be.
Michelle AEverything went smooth.
Melissa HVery helpful! Needed a storage unit at last minute because the one I had at another facility failed miserably! Got me in and out without any issues, and made sure I was well taken care of.
TYANNA HAwesome service
Steve AThere was no one there when I arrived at my scheduled pickup time. Uhual had to call them and someone finally showed up 20-30 minutes after my scheduled pickup time. The trailer I was given was dirty inside. It wasn't swept and something had been spilled and not cleaned up. I will never use this location again and I will not recommend it either.
Jennifer PIan was just top notch...Friendly and professional
Keith Clittle confusing where to go ,but got it worked out.
phillip jthe only complaint I have is that the process where i was required to take a photo of my license and "scan" the back was unwieldy and didnt work well, took about 5 attempts to get it to work. YOu shoue equip each location with dedicated scanners for this purpose
eric jVery good service. Have no problems using this place again
joe lGood service
Danny CI had set up a trailer to be rented from your Maryville, IL location on 8/2. I was phoned on 8/5 and told by one of your reps that the Maryville, IL location did not have the trailer I needed. Your rep directed me to go to your S. Morrison, Collinsville location. I was assured by your agent that this location would have the trailer that I needed. My trailer pickup date was previously scheduled for Tues., 8/9. I was told by your rep the S. Morrison location was closed on Tuesdays. He said I could pick the trailer up on Mon., 8/8 and would not be charged for an extra day. I returned the trailer as scheduled on Tues., 8/16. When I received my bill final bill, it showed me being charged for an extra day. I phoned the S. Morrison, Collinsville location and was told by the your agent there that he could not refund my money. He said he would have to call your agent(Mike) and he would have to take care of it. As of today, 8/23, I have not been contacted by anyone from U-Haul. I am not happy with the way this situation is being handled. I am asking that the extra day that I was charged be refunded to me.
Ruth LLocation was a little difficult to find,but other than that everything else was perfect,customer service outstanding!
Derrick JIan was Great!
Veronica GIan was a great help. He helped us out with a unit as well as our moving plans fell apart. I would recommend this location to everyone!
Landon RYou don't need to change anything. Everything went smooth. From picking up the U-Haul truck to giving back after we were done with it... smooth. 😎👍
james bbetter signage for u-haul component. Minimax storage and provided address is next door with very little room to turn around with a trailer after entering. online hours state open until 430. business locked up and closed at 330, but answered the phone and met me at lot to drop off.
CHARLES SService was excellent
TENA BWorst experience ever and I have rented slot the lady was beyond rude and pulled out a breakfast sandwich when you did not have my reservation. Worst ever. Stephen
STEPHEN TPlace is a total mess. Felt like I was picking up at a junkyard - locations fault. They didn’t have the additional items I requested.-uhauls fault because they changed the location of my pickup. That said, I stopped at the original location as well and they didn’t have them either. Don’t offer additional items (furniture dolly) if you don’t have them available The headliner in the truck was falling off and made a ton of noise while driving - uhauls fault
MATTHEW LEverything was perfect. Couldn’t believe how easy and fast it was.
RUSSELL OThe guy that helped me was awesome. Fast and efficient. I will definitely use this location again.
Xavier WExtremely helpful.
ROBERT GGreat to work with Ian again. Thanks for the help.
ADAM TGreat to work with Ian on my last rental. He is professional and efficient.
ADAM MWell I just got my receipt and they charged me for 3 gal of gas that is a bunch of bs
todd WThe man who answered phone didn’t give clear instructions and seemed a bit annoyed he was polite just not very informative
LARRAME DDrop off location was in an open field ... very appropriate for drop off.
Steven SThe conditions of the location for pick-up best suited the economy of the customer. Although we had to cross a road to the parking lot, having the office in a residential home seems to be a good way to save money.
Justin Meverything went very smoothly and we were very satisfied with the process
Jesus VNo one on site to answer questions. Took me 45 minutes on the phone to get help opening the lock box to get the keys. Ordered a furniture dolly Not there
Deborah VThe ramp got stuck while extended on the 20 foot truck and we had to get roadside repair.I hope this doesn't happen again to the next folks who rent this truck.
Laura PHave the tank full of gas
Jon HI had no clue about the U-haul Truck Share 24/7!!!! Excellent program! The location was easy to find and the trucks were parked in a good open area, didn’t have to go on a hunt to find my assigned truck. Awesome experience, still in a bit shock of how seamless the process was!
Rondal CIt was an overall excellent experience
Carl WExplained the issue with the contract changes and the blankets being lost during drop off and they stated it would be fine I was good there was no extra charges. Same location proceeded to try and back charge me days later. Called manager at drop off location and they stated they would resolve the issue contract was just incorrect due to changes. Received an email from Uhaul stating I owed this money. Called the provided number and provided information about the contract and changes. Was told that someone would reach out in 48 hours. No follow up assumed issue was resolved. Received letter from collection agency.
Caleb HPlease make sure the key is in the lock box. Dolores was awesome, though. She is very thorough and fast.
Tabitha G