The boss was very politeBenda M.
Customer Reviews for Mini Mart Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Tire pressure was a little low as the weather is cold. I'd make sure that they are always checked by the leasing company as it's a major inconvenience when you need to stop to fill tires.Matthew S.
I prepaid online for my equipment days in advance when I got to my location in the north side of Leduc, they didn't even have me in the system. The agent there was fantastic in helping and a unit was located in Edmonton at the above location. It added more time and mileage, but the North Leduc agent did a great job and so friendlyWayne S.
Wish there had been a smaller option available.Carl M.
Person at the store was very rude. Didn't explained anything about the package, gave the keys never mentioned which truck I kept trying keys on all trucks, truck orientation not done, moreover when asked him questions he was very argumentative and rude. Felt very uncomfortable.rajbir S.
Management was friendly efficient and helpful.Bealique K.
Perfect size. Although an an older model showing lots of wear worked very wellMadelaine C.
Maybe state on website that location pick is not guaranteed. Both my pick up and drop off locations changed after booking, which is a great way for you as a company to make money as people go over their allowed kilometers. My pick up location did not even have the blankets as requested which I was only told after signing. My drop off location was closed and did not have a key drop box. Very inconvenient to return truck and now have to go back the following day and drop keys off. Nothing about location drop off hours was explained to me at any time. I Filled up gas to where I was told to and then was charged extra for fuel which I'm not sure why!? Very disappointing experience with U-haul. Will not come back.Cara L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Nebiyu S.
Noticed the check engine light on after I had already gotten to my storage unit to load up. Called the location where I picked the truck up from and told him He said he's got 1 more truck that size and we can swap it out. I told him to please make sure it's in good condition he said "yeah yeah it is" drove 30mins back to that location just to find out that truck also has a light on and AC didn't work. As well as a speaker was blown. He told us that truck he knows is fine. We had no choice but had to take that one as our hired movers were waiting for us. Zero star. Super pissed as it was +34c that day and a 3.5hr drive. Get these small locations under control. The guy clearly didn't care as it was a Fkn Mini mart convenience store. Also the truck we took would knick hard when turning. Suspension was totally messed up on it. DO BETTSR UHAUL!!Rajvir S.
El cliente no dejó un comentario.april C.
El cliente no dejó un comentario.NIRAV V.
I gassed up to the level that I was supposed to and got charged extra for gasAlireza D.
El cliente no dejó un comentario.Ken P.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.Alicia B.
Very amiable staffUche U.
El cliente no dejó un comentario.melinda A.
El cliente no dejó un comentario.Ruth P.
The vehicle was very run down appearing (peeling sides of the cube, chip in windshield. It made me concerned that I would be charged for damages and because the location was so small, I could not possibly have asked for a different vehicle. The service was very nice, no fault of the employee at the Mini Mart.Laura H.
El cliente no dejó un comentario.Chaowen W.
The location was a sketchy little strip mall convenience store. The pickup time was 8am. the owner(?) didnt arrive until 8:10am. Told me he didnt open for Uhaul until 10am. Made me feel like I was inconveniencing him for being there at the time that I did.Kenneth K.
El cliente no dejó un comentario.JUSTIN C.
I booked a 9' cargo van for pickup and dropoff at creekwood convenience store but it ended up being at mini mart convenience store 16km away. 30km total back and forth. The only reason I booked this because the pickup and dropoff are close to us. I was also charged damage coverage despite opting out on my online booking. This is just unacceptable, waste of gas money and time.Ralph D.
El cliente no dejó un comentario.Jack M.
Great customer service. Fast and efficient.Jacqueline G.
Very kind at reception area. Van was clean. No issues.Peter B.
The customer service was terrible. I would also like to know why it cost us less to move from Vancouver to Edmonton than it did for us to move from South side to North side.MICHAEL B.
Good price and clean equipment good customer servicedrew F.
El cliente no dejó un comentario.Leanne Y.
I also had to pay more then I was quoted online, the van was dirty, the right back tire said it was low and the guy at the store said it would be fine.Penny A.
El cliente no dejó un comentario.Jisang J.
The wind shield is full of snow no brush or anything to clean. Process is too slow also I have booked online from 6 to 10pm but the person told me that you have to return by 9 and if you come after 9 then we will charge you for two days. I asked him why the online booking allows me to book till 10? And he said that's how our system works he can't do anything about it I would not recommend this location to anyoneAltaf A.
They making fool to customer when they say its for 24 hour booking. I book on 28 feb and pickup the uhaul by 2:30 and bring it back 9 pm same day and they charge me for 2 days because timing i select its 2 to 8:30 and they dont care if you are stuck in trafic and you late for 30 min and they charged for another full day. This is my first and last time i used service my friend book for sunday but now he cancel the reservation and i will recomenned all my friend never use uhaulRanjodhsingh V.
The vehicle was clean visible but as we started to drive it it smelled of urine inside the cab of the truck.Randal H.
This location went above and beyond. After some tore out the front doors, they still honored the reservation and promptly rented out the van we required. Thanks again !!Edmond C.
Very poor, bordering on rude staff, poor communication as well. Some things I rented were not at the location. Do not recommend. The only redeemable quality is that I got the truck I rented. Will be renting from a standalone UHaul business instead of a UHaul third party retail location.Francis A.
They charged me with extra gas, which i gave them with exactly the same gas listed on the odometer. Felt cheated. Never recommending this facility to others.Divij H.
I waited about more than an hour to get the truck. Even though personnel over there were helpful but they took so much long time and when I went for returning then also it was taking long time. Thank God, I tried online and the procedure got completed. These Mini Mart Guys are over busy with their General Merchandise customers and can not give justice of proper customer care to Uhaul customers.harpreet D.
Great service, really understanding if anything arises.Justin V.