Customer Reviews for Milrent Inc
(U-Haul Neighborhood Dealer)

122 reviews

100 Locust Ave   Cortlandt Manor, NY 10567

(914) 930-6196

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(914) 930-6196

100 Locust Ave
Cortlandt Manor, NY 10567

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
3.0

First location closed in Cortlandt town center Main Street Cortlandt manor ny without any Reason. Had to then go to locust ave. Was upset with all the required info to lease van A credit card and license should have been sufficient Not a family member's name and phone.

Sandra O. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
2.0

be more friendly to people

Chris J. 
Rating:
5.0

Good service

JULIOA B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Brigel G. 
Rating:
3.0

I was supposed to get a $50 credit from Uhaul and have not received it. My number is 914-433-2908. Thank you.

Amy B. 
Rating:
3.0

Truck was returned with enough gas and was charged $17.88. The entire day was a disaster. From the pick up at Sherman Parking. Associate could not locate my reservation and had to call the manager. Finally after 1hr 45mins truck located no keys. Had to go to another location. Paid $17 in cab fare 1 way and $20 to the other location. Called you 800 # 4-5 times. I would not recommend to anyone. I have heard complaints before and they turned out to be true.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Keep as is.

HARRYW JR W. 
Rating:
2.0

Not rent trucks that look like they were in a roll over accident and also completely filthy inside.

CYRUS JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ELIZAROSE S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

ALETHEAS S. 
Rating:
1.0

The truck reserved was not there. I was not called and told the original reservation could not be honored. The 800 number took too long to answer. Then when answered she could not bring up or reservation. We upgraded to a larger truck on the premises and the business owner chose to get his oil changed, while we waited. Horrible customer service. I should get my money back for the inconveniences.

John C. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

duarte G. 
Rating:
5.0

The truck was spacious and the ride was smooth, well maintained. The app needs to work better.

GEORGE JR D. 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN D. 
Rating:
5.0

Customer did not leave a comment.

LESLIEH B. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

Remling P. 
Rating:
4.0

The only reason I don't give the location an excellent is because it is a bit of a pain to get to - mainly bc the day we picked up they were doing road construction so there was only one way in and out.

JENNIFERA C. 
Rating:
5.0

The Ford Transit really needed an Oil Change!!

Johst B. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

WESLEYPIERRE R. 
Rating:
5.0

Customer did not leave a comment.

linda K. 
Rating:
5.0

the gas tank was on "F" when we picked up the truck. So we filled the tank when we returned the truck. But it was over "F" so we put more gas in than was required. May I suggest that the trucks are always over "F" so people do not get ripped off by paying for more gas than used. (If a customer returns a truck without filling the tank, you charge them and then have a employee fill the tank.) I am planning on renting a truck again in a couple weeks. I really shouldnt have to put gas in and stop and start the truck to see where the gauze is, then turn off the truck and pump a little more gas, then stop ans start the truck to see where the gauze is.

JESSEP K. 
Rating:
5.0

Nothing

JOHNNIEL B. 
Rating:
3.0

24/7 is horrible. Too many steps involved. Can't get anyone on the phone if having problems ….ridiculous on hold time.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

I'm not sure what they can do to improve their service! From the time I walked in the door until I left with my rental, Yolanda amd Bob were nothing but helpful. I had not scheduled a rental and Yolanda was able to find me a rental that day. I will be sharing with my fiends and returning anytime I need a rental! It couldn't have gone any smoother- Thank you!!

Rich B. 
Rating:
5.0

Very nice people to deal with. Very smooth and easy pick up and drop off.

WILLIAMA M. 
Rating:
4.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

Improve the understanding of what you purchase

Billy D. 
Rating:
5.0

All good

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

the return process, after hours in the dark where there is not good cell signal was next to impossible.

DONALDJAY Z. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAMMIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAMMIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYP C. 
Rating:
5.0

The staff were just great. Relaxed, friendly , competent and explained everything to me.

JOHNVINCENT S. 
Rating:
5.0

Customer did not leave a comment.

BYRONRANDOLFO R. 
Rating:
4.0

Vey nice personnel

FREDDY A. 
Rating:
5.0

Customer did not leave a comment.

Stanley O. 
Rating:
5.0

So patient, accommodating, and kind. Great place to rent a truck!!

JENNIFER T. 
Rating:
5.0

Customer did not leave a comment.

Lael J. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

STACEYJ H. 
Rating:
5.0

The people at this location could not have been better. It was a pleasure to meet them

SEANC M. 
Rating:
5.0

nothing that i can think of :o)

JEANETTEROSE T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

LUISD C. 
Rating:
3.0

Customer did not leave a comment.

LONZAJ C. 
Rating:
5.0

We were unable to process the return on our phone because, no matter what we tried, the uhaul website would not recognize our location, even though location was allowed for uhaul. It was an extremely frustrating experience

John D. 
Rating:
1.0

I already called to log my complaint with regard to the appalling experience I had at this location. Now I come to learn they have overcharged me, charging me for a full second day for what they claim was 11 minutes over 24 hours. Unfortunately they have misrepresented both the pickup and return times and I have proof. I expect an immediate reversal and a phone call from the regional manager responsible for this location.

David H. 
Rating:
5.0

Customer did not leave a comment.

HERBERTJ D. 
Rating:
5.0

All expectations were met. The truck was clean, ran well and was the right size for what we needed.

KENNETHWILLIAM G. 
Rating:
5.0

Everything is excellent!

SELVINALEXANDER R. 
Rating:
3.0

The vehicle I rented was a 10 foot box truck. It was in superb condition and had no damage or flaws. The only bad thing I would say is there was a minor ant family living in the truck which when I started driving they decided to start to crawl all around. Other then that great staff, quick process, and great vehicles .

Matthew N. 
Rating:
5.0

Nothing. Thank you.

NEREIDA N. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
4.0

The app to pick up the van did not work. He wanted information I had already entered like my license, and it wouldn't let me into a phone number it's impossible to put dashes in on a cell phone. Luckily the people who work there were there so I was able to pick up the truck. They were very kind and helpful.

MATTHEWW M. 
Rating:
5.0

Have face masks available so idiots like me won't have to run to closest place to buy on. Other than coffee an donuts.. Seriously the staff couldn't have been more helpful and professional. Of course they had no choice but to kid me about the mask. I have rented from two different place locally this staff should train all uphaul local staff from other locations. When I returned van in an obvious state i never want to this again. she went to the cooler handed me a cold water bottle with a smile "you need this" how right she was. I can not remember ever being able to write a review and not have some glitch.to mention...not here prefect 100 five gold stars. please share with staff

Peter L. 
Rating:
3.0

The location was closed before I arrived so I had interaction with staff or saw inside the office. The locations parking lot however was exceptionally small.

VICTORR G. 
Rating:
4.0

Customer did not leave a comment.

gary G. 
Rating:
5.0

Customer did not leave a comment.

GABRIELALBERTO B. 
Rating:
3.0

Customer did not leave a comment.

BRADFORDM D. 
Rating:
1.0

I reserved a pick up truck last minute they told me that they don't have it and if I want to cancel my reservation horrible service

Beshir Z. 
Rating:
1.0

They knowingly over charge me miles when I told them it was 16 miles not 25 miles and continued to process the bill and when I got the bill I said you did not change the miles, now they said you need to call u haul, which I was in hold for 2 hrs, they suck and never again will I use u haul, THIEVES

Robert D. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

I can not thank the very nice lady enough who assisted in getting my UHaul truck at 100 Locust Ave, Cortlandt Manor, NY on 4/17/21. She was extremely nice, helpful, and even made suggestions on how best to have a successful rental. She also suggested I take pictures of the truck and rental equipment inside the truck when picking up the truck as well as when dropping it off. I was so thankful for her and her customer service that I tried to give her a $20 tip, but she would not accept it and only wanted to assure I would have a great UHaul rental experience. It is because of her that I will continue to use UHaul for all of my family needs. Thank you.

RONALDGRIFFITH W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHM G. 
Rating:
5.0

Customer did not leave a comment.

ARMANDRAUL U. 
Rating:
5.0

The store owners were extremely friendly and kind. I had a wonderful experience!

TREVOR FRANKLIN M. 
Rating:
2.0

The woman at the Milrent location waz rude and condescending. I will never do business there again.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

DAVIDALAN L. 
Rating:
1.0

Drop them as a vendor. They give you a bad name. they put products on my bill that I never requested nor used. Were completely inflexible when it came to discussing and adjusting the bill. They blamed every error on U-Haul, not them.

BRUCEANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASJAMES R. 
Rating:
5.0

The passenger door rubber wrap came off immediately and was a problem the whole time we were in the cab. It was on the truck frame of door - the staff were very nice. I returned the truck 30 minutes late. If I would have been told you're being charged for another day- I would have kept the truck. To say we will send you the statement via email is unfair practice. We should get a receipt and have a chance to dispute- I rented the check for one day. I took it at twelve- I returned it within the 24 hr window. Why was I charged for another day???

sally A. 
Rating:
3.0

Really struggled with pickup as I arrived late as I traveled from PA, the key code expired and really had difficulty getting help from customer service. It took me an hour to access keys.

Michael P. 
Rating:
4.0

They were nice. It was a good experience.

ATHENA G. 
Rating:
3.0

Customer did not leave a comment.

CHARLESV W. 
Rating:
1.0

This was the worst service I have ever seen! It was a traumatic nightmare. I was informed to pick up the trailer at 100 Locust Ave, Cortlandt Manor, NY 10567, at 8:30am. It is about 30min driving from my home. I arrived about 8:35am. I went inside and said “Good morning”. There was 2 people inside, nobody answered me. Two minutes later, one of them asked me “Are you here for U-haul”. I answered: “I come here to pick up the trailer”. Then he ignored me again. After a couple of minutes, he told me the trailer was not ready. I have to wait until they rent the trucks out. The trailer was blocked by the trucks. Well, they have a lot of space to move the trucks and later on they proved this point. He went outside and I followed, he told me that I had to come back for the trailer. I said: “I can't come back…..” Before I could explain that I came from far away and I had to move to a place that is 300 miles away, he shouted at me “Then don't come back”. I asked “What do you mean?” He said: “Then don't come back!” I tried to explain, I need the trailer early. He didn't even let me talk. I decided to call headquarter. He shouted at me to get out, go to my car to make call. I asked why, he just said “get out”. He even charged out of the counter to me. Well, I was there for the trailer, not for fight. I went out to my car in the rain and made the phone call. Apparently the lady at headquarter asked them to move the truck and gave me the trailer. Then the other one (I guess he is the manager) moved the trucks and gave me the trailer. On the phone call to headquarter, I even asked if there is anywhere else I can get the trailer. I was so scared and I don't want to be killed just because I was renting a trailer. I can 100% sure that I will tell everyone not to go to this place for renting a U-haul! I can't even believe this kind of thing actually happens. I hope that they treated me so badly not because I am a minority. But who knows!

ZHIYONG H. 
Rating:
3.0

Customer did not leave a comment.

VERREEM H. 
Rating:
5.0

Great customer service!

JOHNPAUL G. 
Rating:
5.0

The customer service lady from the main office extremely rude and wasn't a friendly person

ANGELOJ D. 
Rating:
5.0

good service, clean equipment

PROLOY M. 
Rating:
4.0

Having a complete blow out 20 hours into drive was a complete nightmare and a bad reflection in Uhauls equipment rental service. There needs to be thorough inspection and maintenance of equipment before they are rented. It appears these vendors simply shelter the equipment for the next customer and do not really do much to make sure they are safe to drive. It took 2 hours for the repair technician to get there. The guy was excellent but it took a long given how busy he was. Not his fault. Uhaul should had given me fully maintained equipment

LEONARDOR G. 
Rating:
5.0

Service was EXCELLENT. The gentlemen helping me were extremely helpful and kind. It was a pleasure. Night drop-off and the UHaul app was great. I will DEFINITELY be using this facility in the future and will recommend them to friends!!

ANTHONYL P. 
Rating:
4.0

Add location to your confirmation texts. Wasn't clear which location I had reserved at until I went to the website. Also a little more info on how many gallons to use to refill estimated usage. I put in 10 gallons based on the tank size but it was a little shy and it cost me an additional $16.50 I wasn't expecting. Overall great service and 24/7 capability is such a convenience.

John P. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
No reviews have been submitted for this location.

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