Customer Reviews for Milltown Market & Storage
(U-Haul Neighborhood Dealer)

108 comentarios

508 N Kankakee St   Wilmington, IL 60481

(815) 476-7937

Horario

  • Lunes
    11 a. m. - 5 p. m.
  • Tue–Wed
    Cerrado
  • Thur–Fri
    11 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 5 p. m.
  • Domingo
    12:30 pm–5 pm

Servicios en esta ubicación:

Contáctanos

(815) 476-7937

508 N Kankakee St
Wilmington, IL 60481

Servicios en esta ubicación:

Horario

  • Lunes
    11 a. m. - 5 p. m.
  • Tue–Wed
    Cerrado
  • Thur–Fri
    11 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 5 p. m.
  • Domingo
    12:30 pm–5 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S. 
Clasificación:
3.0

Parking questionable!

James E. 
Clasificación:
4.0

I appreciated the ease of checking the vehicle back in. We waited until the store opened before returning, but could have easily returned the vehicle prior to opening, which would have gotten it back in less than a day. Overall, Haul needs to overhaul their online reservation system, and ask questions about what moving needs the customer has. For instance, we followed the guidelines online for what side of truck we would need (we were moving a one-bedroom apartment, and had already moved nearly all of the contents except the furniture), and we could barely get the furniture on the truck, most likely because we were moving a washer and dryer as part of our equipment. The movers we hired through UHaul did the best they could, but most of our furniture ended up with light damage, simply because it was difficult to fit everything in. If UHaul had some sort of checklist system for the move contents, and then calculated the appropriate truck based upon what was shown, our move would have been much more successful. We also think we should have been given an option for a one-day rental. We picked up, loaded, and unloaded the truck in the same day, and could have dropped it off, but we were never given an option to have the truck for less than two days, which means we got charged for a day's use that we didn't want or need. We were not offered a refund.

Jay R. 
Clasificación:
2.0

The man was rude. I told him I just reserved the truck. I knew nothing about paperwork online. He stated that since I reserved online I can just go. He also said he wasn't open and really didn't want to deal with it. After I left he then called me twice yelling at me that I didn't check out the truck. Even though he had just told me to leave. He then told me I had to do it online. It would have been nice to know that I had to do this. I prefer to check the truck out in person with the owner there with me. I will never use uhaul again. I will hire people to move me. Also, you need to make your website more user friendly. For instance: put "check out truck" in bigger text so it's easier for us to read, locate, and click on.

Kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Enrique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

D H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance W. 
Clasificación:
5.0

Nothing but the best!! No problems!

sharon S. 
Clasificación:
5.0

Nothing. Great service.

ed O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lilith W. 
Clasificación:
4.0

The tail light to the tow dolly did not work.

Kerry A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
5.0

All went as planned, the truck was ready at the time stated...I can't think of anything to improve it. The people at Milltown Market and storage are great people to deal with..Thanks.

robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabby L. 
Clasificación:
3.0

I didn't want the insurance but he charged me for it anyway

Kevin F. 
Clasificación:
4.0

El cliente no dejó un comentario.

brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

erin M. 
Clasificación:
2.0

The truck was old. The driver side door wouldn't close all the way. When I got in there was mud and dirt caked on the floor. I ended up cleaning it because the person I rented from made a point to say that I was to sweep out the truck because "he is 71 and if he has to do it he'll charge me an arm and a leg". Frankly, I feel I should be reimbursed for the trouble of cleaning another customers mess. I will probably never rent a Uhaul again.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

mary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie B. 
Clasificación:
3.0

VERY Intersting dropping off a U-Haul at an old country store. Maybe needs a little more advertising as it was confusing.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin K. 
Clasificación:
4.0

Nothing. Everything went smoothly.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

moira S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay F. 
Clasificación:
5.0

Very nice people.

debra Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

earnest V. 
Clasificación:
3.0

I submitted an email.

Marc E. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary E. 
Clasificación:
5.0

Not much more can be done. Everything went smooth and easy. Gary and Jim at miltown were fantastic, friendly and extremely helpful. These guys are the epitome of business should be conducted!! Two great big thumbs up to this location and it's staff!

Joel P. 
Clasificación:
5.0

Ninguno

bruce G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
4.0

everything was seamless and went smooth

MIKE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan G. 
Clasificación:
5.0

Very friendly customer service and immaculate equipment. I will only use this location for uHaul needs.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william W. 
Clasificación:
5.0

Clean the inside of the truck.

LAURA E. 
Clasificación:
5.0

I really can't think of anything that needed to be different. Gary was friendly and welcoming without forgetting to give us needed information and instruction.

BILL W. 
Clasificación:
5.0

Great customer service I have no complaints I will use them again if I need a uhaul truck.

steve M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant H. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bobby F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon Q. 
Clasificación:
2.0

Was pushed into buying the insurance by rep who said I'll be the adult here and add the insurance after I chose not to get it.

leanne M. 
Clasificación:
5.0

Excellent person and friendly

yildirim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAL K. 
Clasificación:
3.0

I paid the extra $10.00 for the moving package which was supposed to include the dolly and 6 furniture covers, but it was not in the truck and I never received the use of those items during the moving process.

Karl J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
3.0

800 customer service was poor

AMANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE R. 
Clasificación:
5.0

The truck was clean but when we walked in the floor was sticky all over but still happy renting from him and will again

TWYLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETT L. 
Clasificación:
5.0

Gary is the greatest UHaul dealer around. Keep up the awesome job Gary :)

CAROL P. 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN H. 
Clasificación:
5.0

was a very clean truck,,people that i rented it from were very nice and provided me with all the information needed above and beyond.

DANIEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert A. 
Clasificación:
3.0

I feel like my experience was fine but felt like the guy kept adding more and more charges as we talked more... : (

lisa R. 
Clasificación:
5.0

10ft truck was good on gas too.

JEFF W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROYLYN R. 
Clasificación:
4.0

Truck was horrible!! The back door roll up was messed up. And the truck had a faulty gas tank. It would only allow me to pump 10 to 15 cents worth of gas at a time. It took over an hour to pump a full tank....horrible experience!!!!!

nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE P. 
Clasificación:
5.0

Wilmington location was exceptional. I have no complaints, and in fact would recommend it enthusiastically to anyone and everyone. The location in Frankfort, Il, however, not so much. I reserved a 9' van for Saturday. When I arrived, I was told that the van was not available. He then stated that I should call U-haul and they would redirect me. I asked for the number. He didn't know the number and looked at me like I should figure it out myself. I had to ask him to retrieve it for me. He eventually did, and when I called, I was on hold for close to 15 minutes. The phone attendant informed me that the nearest vehicle was a half hour away. Unacceptable. I reserved the vehicle at the Frankfort location, and was told via the website that I would receive a $50 refund if the vehicle was not available. Instead, I got the run-a-round and the opportunity to try it all again on another day. Short of receiving the refund, I assure you, U-haul will NOT be my first choice in the future. The ad was at best misleading, and at worst an out right lie.

William F. 
Clasificación:
5.0

lower the price for the cargo van. could have gotten a much bigger pick up at Home Depot for $20 less, but I went with uHaul because you were a bit closer. Otherwise, I would have gone with cheaper. (esp. by the time you add milage, insurance, etc.)

kim M. 
Clasificación:
5.0

Nada

catherine B. 
Clasificación:
5.0

Nice ANTIQUEMALL, DOUBLES AS A UHAUL STORE, GREAT PLACE

GARY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

terry R. 
Clasificación:
4.0

Informed Milltown about front end problem. Was told they will report and have fixed. Small parking area. Just enough room. Quick and easy drop off and inspection. Friendly service.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

This was a last minute rental. Chris, on the phone was most helpful in finding a vehicle. The phone call I received, in 1/2 hour found me just what I needed. Everyone involved was courteous and professional.i will use them again!

ROSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
1.0

I had to pick up the truck 25 miles from the location I requested. This was 25 miles from where I wanted to load the truck. Then I could not pick up the truck until 12:30 pm. I don't know if you have ever moved but by 12:30 pm the day is half over.

LESTER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara L. 
Clasificación:
3.0

Although there was a complete mix up with not only the time and location for pick up plus there was no refrigerator dolly as requested, the gentlman at this location went out of his way to accomadate me. He even drove to another facility to get the dolly. Although it required an extensive wait to pickup...kudos to this location for taking care of their customers.

JANET F. 
No se han enviado comentarios para esta ubicación.

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